Kona Grill - Plano

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1. OT

   OpenTable Diner

   Dallas

   4 reviews

   vip
   5.0

   4 reviews

   Dined today

   overall5food4service4ambience5

   Just a Fourth of July lunch outing and really great service and drinks

   Report
2. AF

   AnnieF

   Dallas

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience3

   This is a delicious restaurant with excellent service. The main reason they don't get 5 stars is the choice of music is way off. The music choice makes you feel more like you're at a dance club than at a fine restaurant

   Report
3. OT

   OpenTable Diner

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   overall5food5service5ambience3

   Everything was delicious and our waitress was very attentive and made sure that we were well taken care of. Only complaint is I had put on my reservation info that it was my birthday. I wanted a quiet meal with just my husband and we were seated in the bar and it was horribly loud. A place that small definitely does not need a DJ, I was not planning to go to a club for dinner.

   Report
4. RS

   RickyS

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food5service1ambience5

   Service was terrible. Server was inattentive and got my order wrong

   Report
5. OT

   OpenTable Diner

   Dallas

   1 review

   vip
   2.0

   1 review

   Dined on 26 June 2022

   overall2food1service2ambience3

   Service was very slow on a Saturday night with low capacity . The chicken was over cooked on three of our salads and the kids salmon was burnt on the bottom. Our bill was $220 for 4 adults and a child . Then right spot was the crab crunch roll.

   Report
6. S

   Shelley

   Dallas

   150 reviews

   vip
   5.0

   150 reviews

   Dined on 25 June 2022

   overall5food5service5ambience5

   Tom the bar manager was great! We go to Kona a lot. He told us about the awards program. We were so excited about it. Not one server or manger told us about in the past. Tom was great!

   Report
7. TA

   TonyA

   1 review

   5.0

   1 review

   Dined on 25 June 2022

   overall5food5service5ambience5

   Friendly helpful staff and good food. Love the sushi

   Report
8. OT

   OpenTable Diner

   Pittsburgh

   16 reviews

   vip
   2.0

   16 reviews

   Dined on 22 June 2022

   overall2food2service2ambience3

   Been here three times and the service has been poor. It's slow. The server was finally but most of the time hard to find.Food came in late and the order was wrong. This is not the first time I've been disappointed. Food is too expensive for the taste. my fish sliders were soggy.

   Report
9. BB

   BarbieB

   Dallas

   3 reviews

   4.0

   3 reviews

   Dined on 21 June 2022

   overall4food4service4ambience3

   There were nats flying around. You should invest in some Katchy's. They sell them on Amazon.

   Report
10. OT

    OpenTable Diner

    Dallas

    2 reviews

    3.0

    2 reviews

    Dined on 19 June 2022

    overall3food5service3ambience3

    Food was excellent however our server was a little distracted. Had to flag her down when we wanted a refill, straw, dessert, etc. Also, didn't like sitting on the enclosed patio/porch - way too hot.

    Report
11. d

    dashiraj

    Dallas

    1 review

    vip
    1.0

    1 review

    Dined on 19 June 2022

    overall1food1service1ambience1

    The hostess was overwhelmed when we arrived, she did not seem sure about the table she said us that.We sat at our table for 15 minutes without being acknowledged by any staff. While waiting we heard the table behind us complaining about waiting for their food. Finally moved to the bar and was told that brunch was no longer being served. I went to the front and ask for a manager but after waiting for another 10 to 15 minutes decided to leave.

    Report
12. JH

    JillH

    1 review

    1.0

    1 review

    Dined on 19 June 2022

    overall1food1service1ambience1

    Terrible service. Food was over cooked. It took an hour to get our food and one person didn’t even get theirs until we were all finished. The orders were not correct. We asked for a to go box and 15 minutes later we got it. We ask for drink refills and only got one. That will be the last time we go to Kona Grill. It’s sad because they were really good at one time.

    Report
13. N

    Nids

    New York Area

    5 reviews

    3.0

    5 reviews

    Dined on 19 June 2022

    overall3food3service3ambience4

    Father’s Day Lunch. Service was a bit slow. Had to wait 15 mins before water was brought out. Husband’s entree didn’t show up for 10 mins after everyone else’s food. At the end, we were asked if we got the Father’s Day treats that were being offered, we didn’t. Other than that, food and drinks were good!

    Report
14. AD

    AllisonDPDS

    San Francisco

    1 review

    4.0

    1 review

    Dined on 19 June 2022

    overall4food5service3ambience4

    This place has not changed the wait between courses is long. The servers Fathers Day were too busy to bus the tables between courses. Ordered the surf & turf and the steaks were probably rested the grease ?au jus spilled on to my spouses shirt. Funnily they provided a dessert for all Fathers and gave one to my son & wished him a Happy Fathers Day was embarrassing he’s not even married or even has a child. On the plus side the food was good and they were applogetic.

    Report
15. BH

    BryanH

    Dallas

    4 reviews

    5.0

    4 reviews

    Dined on 18 June 2022

    overall5food5service5ambience5

    Food was great. I had the surf & turf (ribeye & sushi). I wish the menu would just say what top end sushi WAS available instead of that’s not though. Kind of a pain.

    Report
16. OT

    OpenTable Diner

    San Joaquin

    1 review

    1.0

    1 review

    Dined on 17 June 2022

    overall1food1service1ambience1

    My experience at Kona Grill this time probably means that we will never come back! And we have been a customer of yours at this location since the first day y’all opened. Service was poor quality of the food was poor I don’t know what else to say!!And nobody seem to care! I sure hope this gets to the right people because I would like to see you all stay in business doesn’t mean that I will give you my business but I don’t want anybody to lose their jobs!

    Report
17. K

    Krisp

    Chicago

    57 reviews

    vip
    5.0

    57 reviews

    Dined on 14 June 2022

    overall5food5service5ambience4

    Service was good. Food portion was small. Ambiance was good.

    Kona Grill - PlanoResponded on 18 June 2022Hi Krisp: Glad you enjoyed the food and the service, but it sounds like you felt the portions did not match the prices. Have you tried us for Happy Hour yet? We have some great $3, $6, and $9 food and drink specials with plenty of large portion sides. Come in any weekday from 2-6 and then Monday - Thursday for our reverse happy hour from 9-11 pm. We hope to see you there! Sincerely, Shawn, Manager, Kona Grill Plano

    Report
18. OT

    OpenTable Diner

    Dallas

    14 reviews

    vip
    3.0

    14 reviews

    Dined on 12 June 2022

    overall3food5service2ambience5

    Waited over 10 minutes for service before getting up and going to the hostess to ask. Waitress was ok but not really good with follow up. Never given a bad review on Open table but this was very sub par service. I could understand if the restaurant was busy but it was not

    Kona Grill - PlanoResponded on 18 June 2022Hi there: We appreciate your honest and candid review. I would like to hear a little bit more about your visit and see about winning your business back. Please give me a call here at the restaurant (480) 429-5427 or leave your contact information here so I may give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
19. LL

    LeeL

    Dallas

    4 reviews

    3.0

    4 reviews

    Dined on 11 June 2022

    overall3food5service4ambience3

    We enjoyed our meal and the service was good. We do go to Kona's alot but mainly happy hour and sit in the area by the bar. The noise was very loud but the manager did adjust it. We sat in a booth not something good for 6 people but that was our issue not the restaurant, we should of asked to move, The food was excellant and the service was good.

    Kona Grill - PlanoResponded on 18 June 2022Hi Lee: Thanks for your honest and candid review of our restaurant. We will definitely try to seat you in a more optimal environment for the number of guests you have next time. Glad you enjoyed the service and food and sorry about the noise level, but at least it got adjusted. Hope to see you again soon. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
20. R

    Ripo

    Dallas

    52 reviews

    vip
    5.0

    52 reviews

    Dined on 11 June 2022

    overall5food5service5ambience5

    Really good food and an awesome atmosphere. Recommend if you’re looking for good food and an environment that’s not stuffy

    Kona Grill - PlanoResponded on 18 June 2022Hi there! We thank you so much for your 5-star, across the board review of our restaurant. We also appreciate the kind words regarding our atmosphere and VIBE, since we pride ourselves on that very aspect of our brand! Please come back in soon and enjoy more of our positive VIBE! Sincerely, Shawn, Manager, Kona Grill Plano

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21. BM

    BMac1967

    Dallas

    77 reviews

    vip
    5.0

    77 reviews

    Dined on 10 June 2022

    overall5food5service5ambience5

    Overlooked and underrated. Prices have soared recently but what hasn’t! Go for happy hour.

    Kona Grill - PlanoResponded on 18 June 2022Hi there! Thanks for your positive and candid review of our restaurant. Thanks for giving our happy hour some props as well. Please come back soon and say hi the next time you are in. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
22. OT

    OpenTable Diner

    Fort Lauderdale

    1 review

    3.0

    1 review

    Dined on 7 June 2022

    overall3food4service4ambience4

    The restaurant was very spacious and they had some great cocktails. The “experience” is non existent, the waitress didn’t seem to know anything about an “Kona Experience” so that was weird but great food and a good atmosphere. I’d come back for sure.

    Kona Grill - PlanoResponded on 9 June 2022Hi there: Sorry that you weren't treated to the Kona Experience, but we will work on emphasizing that to some of our newer recruits. Glad you enjoyed the food and cocktails, however. Please stop and say hi the next time you are in. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
23. AN

    AaronN

    Los Angeles

    18 reviews

    vip
    2.0

    18 reviews

    Dined on 5 June 2022

    overall2food3service1ambience1

    Extremely poor service. Twice we had to go to the hostess and ask for our service. The server was clearly untrained and didn't know the most basic skills of serving, and they weren't busy at all, so no excuse for this type of poor service. Will not go back.

    Kona Grill - PlanoResponded on 9 June 2022Hi Aaaron: So sorry to hear that your last experience was so disappointing. I would like to talk to you in a little bit more detail about your experience and see about winning your business back. Please call me here at the restaurant (480) 429-5427 or leave your contact information here so that I might give you a brief call. I look forward to hearing from you. Sincerely, Shawn

    Report
24. OT

    OpenTable Diner

    Richmond

    3 reviews

    5.0

    3 reviews

    Dined on 5 June 2022

    overall5food5service5ambience5

    Chloe, our waitress was amazing! The food, drinks and ambiance was so bomb. The DJ was jamming and we overall had an amazing time

    Kona Grill - PlanoResponded on 9 June 2022Hi there! We thank you so much for your 5-star review on Open Table as well as your kind words regarding our DJ and especially Chloe. We will certainly pass them along. Please come back in soon and visit us again. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
25. M

    Mimi

    Dallas

    1 review

    5.0

    1 review

    Dined on 5 June 2022

    overall5food5service5ambience5

    I love the energy and vibe there. 🥰😊😊😊😊😊😊😊😊

    Kona Grill - PlanoResponded on 5 June 2022Hi there! WOW! A 5-star, across the board review of our restaurant on Open Table. We LOVE getting those types of reviews because it reminds us WHY we do WHAT do: YOU of course! Please come back in soon and visit us again. Sincerely, Shawn, Manager, Kona Grill Plano

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26. OT

    OpenTable Diner

    San Francisco

    1 review

    1.0

    1 review

    Dined on 5 June 2022

    overall1food1service1ambience1

    Menus printed on cheap paper. Music was too loud. It took 10 min to get a server to talk to us.

    Kona Grill - PlanoResponded on 5 June 2022Hi: So sorry to hear that your experience with us was so disappointing. I would be interested in hearing more about your experience and seeing about making it up to you. Please call me here at the restaurant (480) 429-5427 or leave your contact information here so that I may give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
27. R

    Rachel

    Dallas

    15 reviews

    vip
    3.0

    15 reviews

    Dined on 2 June 2022

    overall3food5service2ambience3

    Food was fantastic! The dumplings were amazing. However, service was slow and we waited forever between drinks. Waited for plates to share food. Never got plates for appetizers. Never got waters. Just unacceptable when you pay $200 for a meal.

    Kona Grill - PlanoResponded on 4 June 2022Hi Rachel: Thanks for leaving us a review on Open Table, and listing the areas of improvement based on your last visit. I would like to talk to you in a little bit more depth about your visit and see about winning your business back. Please give me a call here at the restaurant (480) 429-5427 or leave your contact information here so that I may give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
28. DR

    DianeandRich

    Dallas

    40 reviews

    vip
    2.0

    40 reviews

    Dined on 30 May 2022

    overall2food4service2ambience3

    It was a holiday and apparently they were short staffed. But the two servers really didn’t do much to improve the deficiencies. We had to flag one of them down after being ignored for over 5 minutes. Waters were immediately served but other drinks took forever. The food was actually very good when it arrived. But the bill? 0ver $160 for a lunch for three. That included 2 drinks each and 2 appetizers. So the toe, with top, was almost $200. For LUNCH! Never again.

    Kona Grill - PlanoResponded on 1 June 2022Hi Diane and Rich: So sorry to hear that your experience with us was so disappointing. I would be interested in hearing more about your experience and seeing about making it up to you. Please call me here at the restaurant (480) 429-5427 or leave your contact information here so that I may give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
29. JJ

    JeffJ

    Dallas

    11 reviews

    vip
    1.0

    11 reviews

    Dined on 30 May 2022

    overall1food4service1ambience4

    Arrived, order a cocktail for my wife and myself. Got the wrong drink for me, sent it back. They brought the exact same drink a second time. After 45 minutes and no drink for my wife (after repeated requests of server and manager) we asked for our bill in disgust. Was handed a bill for 139.00 (for 1 drink). I threw down a 20 and walked out. The place only had 40 customers, it was not busy. I will never return!

    Kona Grill - PlanoResponded on 31 May 2022Hi Jeff: So sorry to hear that your experience with us was so disappointing. I would be interested in hearing more about your experience and seeing about making it up to you. Please call me here at the restaurant (480) 429-5427 or leave your contact information here so that I may give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
30. DV

    DanielaV

    Central Texas

    1 review

    4.0

    1 review

    Dined on 29 May 2022

    overall4food3service5ambience5

    Our server was amazing and very accommodating. The food tasted a bit like freezer burn, especially the Korean ribs. I just expect better qualify food for the price.

    Kona Grill - PlanoResponded on 31 May 2022Hi Daniela: Thanks for the review and for the positive review. We will definitely take a look at our ribs and make sure that we are providing the highest quality food to all of our customers. Thanks for pointing this out to us. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
31. OT

    OpenTable Diner

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on 27 May 2022

    overall5food5service5ambience5

    The service was great. Very friendly and attentive.

    Kona Grill - PlanoResponded on 29 May 2022Hi there! Thanks so much for giving us a 5-star review on Open Table. It's guests like you that make it worth it for the rest of us. Please come back in soon and visit us again. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
32. MT

    MaryT

    Dallas

    32 reviews

    vip
    4.0

    32 reviews

    Dined on 26 May 2022

    overall4food4service5ambience4

    We went for happy hour and the frozen margaritas were delicious as were the potstickers and the fish tacos, what a bargain! Our server was very attentive and charming. I believe his name was David. I would definitely return.

    Kona Grill - PlanoResponded on 29 May 2022Hi Mary: Thanks so much for taking the time to give us a positive review on Open Table. Since we always strive for perfection in our food and service standards, please let us know how we can earn those extra stars next time. We look forward to your continued feedback. Sincerely, Shawn, Manager, Kona Grill Plano

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33. OT

    OpenTable Diner

    San Francisco

    2 reviews

    vip
    5.0

    2 reviews

    Dined on 21 May 2022

    overall5food5service5ambience5

    Had another wonderful time celebrating our little girl's 8th birthday. Thank you to Candace for making it extra special for the birthday girl.

    Kona Grill - PlanoResponded on 24 May 2022Hi there! We are so glad that your daughter had a great 8th birthday at Kona. We appreciate the 5-star rating as well as the kind words regarding Candace; we will definitely pass them along. Please come back in soon and visit us again. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
34. DR

    DeeR

    Dallas

    58 reviews

    vip
    3.0

    58 reviews

    Dined on 20 May 2022

    overall3food3service2ambience4

    Service slow..not enough help.. had to ask for ice tea refills. Took awhile to get servers attention to get check Not what I’m used to... service has always been wonderful

    Kona Grill - PlanoResponded on 22 May 2022Hi Dee: I'm so sorry to hear that your service was slow. We are currently working on our staffing levels to make sure that these kinds of situations do not happen in the future. Please let us make it up to you. The next time you are in, ask to speak to me and I will buy you a drink or dessert and ensure your service is exceptional. I look forward to meeting you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
35. PC

    PhilC

    1 review

    2.0

    1 review

    Dined on 15 May 2022

    overall2food3service1ambience2

    Very poor service. Our waiter was distracted or something because he kept forgetting everything. Took 45 minutes to get food even though we had ordered the 2 kids meals immediately. Also, he brought 7 of our 8 dishes out and then it was another 15 minutes to get the last persons meal.

    Kona Grill - PlanoResponded on 17 May 2022Hi Phil: I'm so sorry to hear that you received such poor service from our staff at your recent visit to our restaurant. I would like to talk to you in a little bit more detail about your experience and see about possibly winning your business back. Please call me here at the restaurant (480-429-5427) or leave your contact information here so I might give you a quick call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
36. d

    dba75033

    Dallas

    44 reviews

    vip
    3.0

    44 reviews

    Dined on 15 May 2022

    overall3food3service3ambience3

    We have been here 20+ times over the years and was surprised by the Cuban sandwich off the menu. Prices went up and portions went down it seemed. For the first time I left there dissatisfied darn it.

    Kona Grill - PlanoResponded on 21 May 2022Hi there: Sorry to hear that you dissatisfied with your last meal. Yeah, unfortunately, the Cuban Sandwich has been off the menu for some time now. You are not the only guest that has missed that particular item. We hope you can cultivate some new favorites with our new menu, especially the avocado chicken club or the delicious french dip sandwich. We look forward to seeing you again soon. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
37. C

    Colleen

    Dallas

    22 reviews

    vip
    3.0

    22 reviews

    Dined on 13 May 2022

    overall3food4service4ambience4

    The pricing was excessive for what we got. $17 for 6 dumplings?! The sushi rolls were over priced for the serving size too.

    Kona Grill - PlanoResponded on 14 May 2022Hi Colleen: I'm sorry you felt our pricing was excessive for what you got. I would encourage you to try our Happy Hour specials, where we offer many yummy food and drink specials for $3, $6 and $9. We offer our happy hour Monday - Friday 2-6 pm and Monday - Thursday - 9-11 pm. Hope to see you there. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
38. RW

    RickW

    Dallas

    4 reviews

    1.0

    4 reviews

    Dined on 13 May 2022

    overall1food2service1ambience1

    “What do you want me to do, stuff them by hand?” Yes my server actually said this to me on 5/13/22 while I had dinner with my daughter! I ordered a signature cocktail “hellavah martini” which has blue cheese stuffed olives. Without asking first and after a long delay as a third attempt she brought me a dirty martini with regular olives. I like that drink too but Since this was the signature cocktail, I asked if she was going to charge me the signature price since she never asked if it was ok that she brought something other than what I ordered. That’s when she replied the above with a rude sarcastic attitude along with it. Being quick on my feet I just took it and then asked if she really just said that to me and I repeated it to her. She tried to recover her horrible insult but it was too late and I was disgusted that this was now Kona’s standard.

    Kona Grill - PlanoResponded on 17 May 2022Hi there: I'm so sorry to hear that you received such poor service from our staff at your recent visit to our restaurant. I would like to talk to you in a little bit more detail about your experience and see about possibly winning your business back. Please call me here at the restaurant (480-429-5427) or leave your contact information here so I might give you a quick call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report
39. LR

    LouisR

    Dallas

    3 reviews

    3.0

    3 reviews

    Dined on 13 May 2022

    overall3food3service2ambience4

    Noisey, mashed potatoes and brockly cold, chicken was just warm. Server was good at his job. Kitchen needs help, too slow.

    Kona Grill - PlanoResponded on 17 May 2022Hi Louis: Thanks for taking the time to leave us a review on Open Table. We take seriously every guest review and will do our best to improve upon the points that you mentioned in your review. Please come back soon and see if we have made any progress. Respectfully, Shawn, Manager, Kona Grill Plano

    Report
40. OT

    OpenTable Diner

    Washington DC

    1 review

    1.0

    1 review

    Dined on 12 May 2022

    overall1food2service1ambience1

    No service Bugs flying everywhere Very high noise level

    Kona Grill - PlanoResponded on 14 May 2022Hi there: I'm so sorry that you did not have a good experience at your last visit to Kona Grill Plano. We would like to talk to you in a little bit more detail and see about winning your business back. Please call us here at the restaurant (480-429-5427) or leave your contact information here so that I can give you a brief call. I look forward to hearing from you. Sincerely, Shawn, Manager, Kona Grill Plano

    Report