L'Italiano

3.4
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215 reviews
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£25 and under
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Italian
L’Italiano is located just minutes away from Big Ben, The London Eye, Houses of Parliament, London Aquarium and Waterloo Station. We offer an Italian–inspired menu in a relaxed and family friendly atmosphere. Our chefs prepare freshly baked authentic Italian pizza, tasty pasta dishes, succulent steak and much, much more. Be sure to ask about our daily specials.

Special Offers

1,000-Point Tables

See availability for 1,000 point tables

Sun - Thu 5:30PM - 10:15PM
Fri - Sat 5:30PM - 6:45PM

What 215 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.4based on recent ratings
3.4
food
3.4
service
3.3
ambience
3.2
value
Noise · Moderate
52% of people would recommend it to a friend
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OT
London
2 reviews
Dined on 17 September 2019
Overall 3food 3service 3ambience 1

It was OK. Very limited menu though and zero ambience as it was being refurbed so the area was like a canteen.

OT
London
1 review
Dined on 15 August 2019
Overall 1food 1service 1ambience 1

Italiano menu not available as restaurant was closed. Should not be accepting lunch bookings for a restaurant not open at lunchtimes

MH
London
1 review
Dined on 6 August 2019
Overall 5food 5service 5ambience 5

Awesome restaurant, attentive staff, very welcoming and fully fulfilled our request of birthday cake :)

AL
1 review
Dined on 2 August 2019
Overall 5food 5service 5ambience 5

Absolutely great customer service, delicious food, and the atmosphere of the restaurant was lovely. I requested a little birthday cake for my boyfriend, and they kept this a surprise until the end when they bought out the most amazing slice of chocolate cake with a candle. Thank you for everything! I’ll definitely be back, and recommending to friends.

BF
1 review
Dined on 13 July 2019
Overall 1food 2service 1ambience 1

My wife and I visited London to take in a show as a birthday celebration. I had suggested booking a pre theatre meal and chose la Italiano through open table. The seating was at a table under a huge fern which was ridiculous so I moved it to given me room to eat. My wife’s meal was served with the potato stone cold. We complained but was met with reluctance. I had finished my meal and she did not want to sit eating by herself. We both ordered deserts. My choice was an ice cream my wife a panacotta. I was served one small scoop at the price of £6.00 and my wife was served with a panoctta complete with mouldy raspberries. We we again complained. The management apologised and offered an alternative desert but by now we were out of time and needed to go to avoid being late for the show. The whole experience was disappointing to say the least especially as it was her birthday. She went away hungry and very disappointed I came away angry as they amazed that they had the cheek to apply a service charge.
So no we will not be recommending the restaurant to family friends or anyone else for that matter. As to your question below-we will not be recommending this restaurant for any function

S
London
5 reviews
Dined on 2 July 2019
Overall 2food 2service 4ambience 2

Service was good but over the top. Food wasn’t too bad. My chicken was dry and the chips were so hot I burnt my tongue. The Burrata was very nice and my friends Spag Bol was devoured.

Toilets are two floors down from the restaurant.

K
Hawaii
18 reviews
Dined on 30 June 2019
Overall 2food 2service 2ambience 2

Really just the "hotel" restaurant option. Nothing special, the server that appeared to be management was a little irritated and not so friendly. Others seemed to be confused on what to do. Food was just ok. Not worth making this a choice if you don't have to come here.

HJ
London
23 reviews
Dined on 5 June 2019
Overall 4food 4service 4ambience 3

Although this is in a hotel, we had a very nice dinner, with good service and we all thought the food was very good. My opinion was that it was a little expensive for some of the dishes. The sea bass portion was relatively small. The rocket and Parmesan salad came undressed and i had to ask for oil and balsamic. However it was overall a nice evening and I would go back

b
Warwickshire
204 reviews
Dined on 7 May 2019
Overall 3food 3service 3ambience 3

Nice pizzas, cooked in wood fire oven. Unusual t get a decnet restaurant in a chain hotel, but it's fine. Decor a little odd (huge atrium above you) but good enough for the area in terms of price and quality

LR
London
50 reviews
Dined on 2 May 2019
Overall 3food 3service 4ambience 3

I had a pleasant meal with a friend. My tuna was slightly overdone but nice and the crab spaghetti was good apparently. Very limited gluten free options.

AW
London
1 review
Dined on 27 April 2019
Overall 1food 1service 1ambience 3

We were not impressed. My wife ordered a gluten free pasta dish and I ordered a pizza. It took over half an hour to arrive with many tables that arrived later being served before us. When it arrived the pasta was cold. The pizza was distinctly ordinary. My wife sent hers back. They redid it and it came back hot, but the second attempt included traces of normal pasta and as such was not gluten free. The only positive was the staff were friendly and they didn’t charge for the pasta dish.

KB
1 review
Dined on 10 April 2019
Overall 3food 3service 4ambience 3

A group of 7 visited this restaurant as it was close to Waterloo Station and an easy meeting point. The food was overpriced and was disappointing. 4 of the group ordered the Crab linguine, the dish was small with little pasta and crab meat and more like a plate of tomatoes in sauce. The dessert selection was limited.

L'Italiano
Responded on 12 April 2019

Dear KittyB, Thank you very much for your feedback and I do really apologise for the quality of the meal offered being disappointing. Please be assured that this will be shared with the kitchen team in order to improve our services. Wish you a lovely day. Alin Grigorescu

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SB
Yorkshire
4 reviews
Dined on 13 March 2019
Overall 4food 4service 5ambience 4

Enjoyed the evening - relaxed restaurant, good food, reasonable price.

L'Italiano
Responded on 12 April 2019

Dear Anonymous, Thank you very much for your review and we are really happy to hear you have enjoyed your time at L`Italiano. Looking forward to having you as our guest again. Best regards, Alin Grigorescu

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HW
London
38 reviews
Dined on 6 March 2019
Overall 3food 3service 3ambience 3

It's perfectly fine here but a little overpriced for what is an average meal in a basic restaurant.

T
London
1 review
Dined on 2 March 2019
Overall 5food 5service 5ambience 5

I came with my friend last Saturday and ordered the calamari for starter and Damon for main. The calamari was some of the beat I have ever eaten and the samon was superb and fluffy. The service was impeccable!!!!!

VL
Hampshire
1 review
Dined on 23 February 2019
Overall 2food 2service 2ambience 2

Disappointed had booked table for my friend’s birthday.
Head waiter surly when we arrived wasn’t interested that we had a booking ushered us in quickly.
Vegetables didn’t arrive with main meal. Apparently they were busy.
We were hotel guests would have been better ordering room service.
Friend opted for set menu. Had to give all course options when order was taken.
We didn’t linger over our meal, so ordered fewer drinks than normal.

LY
1 review
Dined on 18 February 2019
Overall 3food 5service 1ambience 3

Food was amazing, service was terrible. We went for my birthday. One of the pizzas was forgotten so my husband had to eat after everyone had finished, the 3 girls ice creams came in 1 bowl not 3 separate bowls, we ordered 3 of the meal deals with 2 courses and a glass of wine. The 3 glasses of wine were put as 3 bottles on the bill. We asked for 2 more beers which never arrived but were put on the bill. We had to wait ages for each course, the restaurant was not busy. We arrived at 6.20 and didn't finish till approx 9.30. It was a complete disappointment for my birthday meal as we had travelled from Staffordshire and could have chosen anywhere in the area but chose here. Spoke to the manager who said it was due to a new team and rectified the bill (twice as we checked and it was still wrong). He took the service charge off and the price of the desserts, however, the money is not the point here.

OT
Hampshire
3 reviews
Dined on 1 January 2019
Overall 1food 2service 1ambience 3

We waited 45 minutes for our meal

g
Buckinghamshire
21 reviews
Dined on 26 December 2018
Overall 3food 3service 3ambience 3

Long wait for food despite place being only half full. Nice good when it arrived

OT
London
2 reviews
Dined on 26 December 2018
Overall 1food 1service 1ambience 4

Not organized at all. Ordered the grilled sea bass which came half cooked. After complaining we were informed that the grill / steamer was not working! Why couldn’t we be informed earlier?

J
London
17 reviews
Dined on 28 November 2018
Overall 4food 2service 2ambience 3

Food was not the best. Chips were overly dry and food was not the best. Starters were okay.

OT
New York Area
3 reviews
Dined on 10 November 2018
Overall 1food 1service 4ambience 1

Very cold restaurant both in terms of ambience and temp.

Tuna very over cooked could not replace it as sold
Out

Sea Bass off the menu

Head waiter aloof

Not a great meal then haggled over the bill mad they tried to charge me for the meal I had returned


Wide bearth Guys

NR
1 review
Dined on 10 October 2018
Overall 4food 5service 4ambience 4

We thoroughly enjoyed this Italian experience our waitress was very attentive as was the head supervisor.
The food was excellent and was made special by the Italian waitress explaining about the dishes.
Would definitely return when back up in this area.

V
London
23 reviews
Dined on 14 September 2018
Overall 3food 4service 3ambience 3

Food lovely. Unfortunately the waiter had a distinct hint of Manuel from faulty towers both in look and behaviour.

OT
London
16 reviews
Dined on 11 September 2018
Overall 3food 3service 3ambience 2

Hotel restaurant that lacked atmosphere. Food was just ok

JF
London
1 review
Dined on 24 August 2018
Overall 4food 3service 4ambience 4

Everything was lovely except lasagne- no sides and tasted like it was a microwave meal

GP
1 review
Dined on 19 August 2018
Overall 4food 3service 3ambience 3

Disappointing, I expected more authenticity.There was no atmosphere.
The food was average, the service was friendly but average.
When you order a bottle of wine in a restaurant you expect it to be poured for you not do it yourself.

TV
London
18 reviews
Dined on 16 August 2018
Overall 3food 4service 4ambience 2

Really great food and fantastic service.....lots of Italians eating there at the time so if its up to Italian standards! The only thing is that it is in a hotel (a posh one) in a atrium type area so not exactly cosy.

OT
London
1 review
Dined on 11 August 2018
Overall 2food 2service 3ambience 2

Pizza was covered in grease, tagliatelle was slumped in the middle of the plate like it was fresh from the microwave and the glass of Bellini which was £10 came in a tiny glass. I put on the reservation that it was our anniversary hoping they might give us a nicer table etc and we were just put in the middle of the restaurant on wooden chairs

GS
1 review
Dined on 11 August 2018
Overall 4food 4service 2ambience 4

Food was good waiters polite but we had a theatre date and despite mentioning it and asking for bill and actually chasing twice personally it took ages to get bill and others were using card machine who had no urgency. We were first in restaurant . It meant we got bill 5 minutes before show started and we had to run to county hall. Just made it.
A bit of unneccesssry stress.

M
London
3 reviews
Dined on 5 July 2018
Overall 3food 3service 2ambience 2

Pizza good, other meal sizes a bit small. Service was slow, location is useful very close to waterloo but decor a bit dated and drinks list is limited.

LB
London
1 review
Dined on 30 June 2018
Overall 3food 3service 5ambience 3

We came to the restaurant for a pre theatre meal so we were early. The restaurant was empty and when we left at 7.15 there were only 3 or 4 occupied tables and it is a large space so not much atmosphere though this did not disturb us . Our meal was adequate although my steak was excellent and cooked to my liking. The berry panacotta too was lovely. The staff were really pleasant welcoming and attentive. Now we do not come to London often and it’s difficult to compare but our initial view is that the bill was quite high ... but of course that might be that it was a normal price for a restaurant of this type .

OT
1 review
Dined on 26 June 2018
Overall 2food 3service 5ambience 3

I booked for my daughter's graduation arrived early and they still accommodated us, great waitress attentive helpful got everything right unlike the chef, I cannot have certain things so on the menu it says tell us of allergies etc. so I did, waitress took full note but when the food came out they had done despite my request a garnish inc lemon (citric causes me issues) I sent it straight back .... few mins later new plate however I soon discovered it was not fresh chicken all they had done was brush the garnish off and removed the lemon as I bit onto the beautiful looking food ... my meal was ruined. I have to say all the other guests did not complain but my night was awful, luckily I only took a small amount of lemon in I dread to think how bad I would have been if it was a large bite .... so be warned if u have allergies check they have it right, yes they gave me a discount in the end but I had to endure pain all night long so for me I won't have happy memories of the meal.

SD
London
1 review
Dined on 18 June 2018
Overall 2food 1service 5ambience 3

2stars is fair
I would not recommend in general
My wife said that the rissoto was bad
My pizza was fine.. full of oil..
The chef helper (with glasses and tatoos, skinny guy) was caught tasting with a spoon and than cleaning it with handkerchief and returned to his pocket instead of putting to wash..
Bummer

DB
Mobile
69 reviews
Dined on 4 June 2018
Overall 4food 4service 4ambience 4

We had passed L'Italiano many times but had never dined there. As we were looking for somewhere different to dine, we decided to try it out. We were very pleased with the ambience, the service and the food. We will return and recommend to others.

TP
London
4 reviews
Dined on 2 June 2018
Overall 2food 2service 1ambience 2

Service is appalling. It wasn't even busy and we were the first customers to arrive when the restaurant opened but it look for than 15 minutes for them to bring the bill.
Food wasn't that great and I wouldn't pay anything more than the price of the set menu. The set menu included wine but I didn't feel like drinking anything alcoholic so I asked for it to be substituted for a soft drink but the waiter kept saying he couldn't substitute and I would have to pay extra for the soft drink. So I requested the wine and then he came back and said if I order a soft drink the total bill would be much less than the set price menu. I didn't understand him at all but in the end the bill was around £5 cheaper than the set menu price. Not sure how it was all worked out.
Also the website states that the pre theatre offer is a selection of 2 courses from the classic menu which indicates a choice from the a la carte menu but in fact it is a selection from a set menu. They should post this menu on the site as it isn't as extensive as the a la carte menu.

JM
London
112 reviews
Dined on 3 May 2018
Overall 5food 5service 5ambience 5

Lovely food here and good service - we really enjoyed our meal

M
London
15 reviews
Dined on 25 April 2018
Overall 4food 3service 4ambience 3

We wanted a conveniently located, quiet and not too crowded restaurant, at fairly short notice, to meet up with some extended family from overseas including their baby. We were quite a large party. The Italiano fitted the bill well for us and we were able to secure a reservation with less than 24 hours notice. We were served by a number of staff who were all friendly, efficient and helpful. The menu is fairly standard Italian fare which is what we wanted, there is an adequate selection of wine and one of the waiters persuaded me to switch to a cheaper but as it turned out better bottle of Italian red. The food itself was good enough but nothing special. We were very pleased with our choice given what we were looking for.

OT
1 review
Dined on 21 April 2018
Overall 2food 4service 2ambience 3

In London for the Marathon, food was ok but service was terribly slow.. apparently they were really busy because of Marathon, I wouldn’t want to be there if the restaurant was anywhere near full, which it wasn’t.

g
1 review
Dined on 21 April 2018
Overall 5food 5service 5ambience 3

Excellent, service, food and wine. A lovely place to dine for all occassions.

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