Lussmanns - St. Albans
Lussman's can always be relied on to provide a great experience and tonight was no exception
The paella was not cooked properly, so my mother who was celebrating her birthday, did not enjoy it. I had stated that it was a birthday celebration when I had booked, but all they came up with was a scoop of ice cream with a candle on it. Then they proceeded to bill us incorrectly and overcharge us by one whole set meal. Did not expect this from a 4.5 star restaurant, the whole experience was disappointing and I would not recommend it!
Fab as ever. Definitely the best value, high quality food in St Albans. Thank you.
Thank you for your feedback - wonderful to hear. Best Wishes, Laura (laura@lussmanns)
Great food in a nice atmosphere!
Thank you Cris - great to hear. Kind Regards, Laura (laura@lussmanns)
Set menu gad changed not good and quite bland used to reasonable value will b returning for a while
The experience never disappoints. Great night at Lussmanns.
Thank you Julie. Great to hear that you enjoyed your evening with us. Best Wishes, Laura (laura@lussmanns)
Well above average and most enjoyable .
Thank you for your feedback. Great to hear that you enjoyed your meal with us. Kind Regards, Laura (laura@lussmanns)
Really fantastic, the food was amazing and the staff were very polite. The restaurant was very quiet and the ambience was great.
Thank you for your feedback - great to hear. Kind Regards, Laura (laura@lussmanns)
We had a great time, customer service and amazing food.
Thank you for your feedback - great to hear. Kind Regards, Laura (laura@lussmanns)
Had crying children in the restaurant and servers were handing food over (across) other diners rather than walking around the table to place it. Waitress poured a beer into a glass without tilting it, so it was a glass full of foam.
Too much chilli on the food so a few of us spent time picking it out or not eating it as it was too spicy for us and not called out on the menu.
The food was really nice, however as expected due to it being Father’s Day it was very busy taking a little longer than normal for food to arrive. The staff however were really nice and really helpful. Nothing was to much trouble. Would definitely go again.
Thank you for your feedback - great to hear that you enjoyed your Fathers Day meal with us. Kind Regards, Laura (laura@lussmanns)
Attentive and knowledgeable waiter; minor mistake promptly dealt with.
Thank you Sirpa - great to hear that you enjoyed your meal with us. Kind Regards, Laura (laura@lussmanns_
We drove down from London based on a recommendation and the pictures we saw online. We were disappointed on arrival as the 'glass roof' is not actually very visible and where we were sat and no windows around at all. The restaurant comes up as a top 'seafood' restaurant but its only fish no shellfish at all, this was a let down for me as I do not eat fish. We ordered and asked if the kitchen could make the chicken livers with no chorizo, the waiter said he would find out and let us know, he took my drink order and disappeared. Ten minutes passed and he reappeared, I asked about the livers and he confirmed they would do it for him , he then asked if I wanted a drink - he had clearly forgotten my order, by now we had been in the restaurant for 25 mins. The food was ok, I didn't feel we got value for money at all and we weren't particularly impressed with anything - the caper mash was nice. For us it was a wasted trip
Perfect place & menu for 3 generations . Everyone had fun !
Thank you Kay - great to hear! Kind Regards, Laura (laura@lussmanns)
I love Lussmanns, I've been here several times and am never disappointed. I usually go for lunch but went for dinner this time. The staff was very nice, the veggie dish (mushroom fricassé) was average compared to other dishes I've had there before. I usually go for the fishcake which is very tasty! I will go back and try another veggie dish.
Thank you for your review and feedback. Glad to hear that overall you enjoyed your meal with us. I hope we can look after you again soon. Best Wishes, Laura (laura@lussmanns)
Good food, good service. Great evening celebrating my friends birthday.
Thank you Lizzie - great to hear. Kind Regards, Laura (laura@lussmanns)
Nice food, solid experience
Thank you - great to hear enjoyed your meal with us. Kind Regards, Laura (laura@lussmanns)
Have been to Lussmans a number of times and can say without a doubt this time the food was perfect.
Thank you Geoffrey - that is great to hear. Kind Regards, Laura (laura@lussmanns)
Great food and service highly recommend and would go back!
Thank you Carol - wonderful to hear. Kind Regards, Laura (laura@lussmanns)
Service great, food great, best steak I’ve had in a long while. Drinks were expensive, I had a negroni that was in a tiny glass and mostly ice, this was the only low point. Bill was a little confusing as to whether the service was included in the total, I ended up paying the service twice. It would have been better if the bill showed the total for food and drinks and then added on the service, rather than showing it as optional but including it in the total. Other than that a good experience and will return a little wiser.
Thank you for your feedback. Good to hear that you enjoyed the food and service. I will pass on your other notes and in the meantime I hope we can look after you again soon. Kind Regards, Laura (laura@lussmanns)
Lovely meal, atmosphere,staff. Lovely evening thank you.
Thank you Steve - great to hear. Kind Regards, Laura (laura@lussmanns)
Booked a 17:30 table as a birthday meal for a friend. Was welcomed promptly, drinks brought and the specials on the menu described. Chose from the a la carte menu. The mushroom and goat cheese bruschetta with copious garlic was delicious. My friend had the gazpacho. We both had vegetarian mains. My friend had a pot of tea and I had the Luscombe Ginger Beer. For dessert I had the chocolate mousse with honeycomb and my friend had the poached pear. The meal was exquisite and the bill came to £60
Thank you for you review and feedback. Great to hear that you enjoyed your meal with us. Kind Regards, Laura (laura@lussmanns)
There is nothing to say but thank you for the excellent food and service at Lussmanns the other day. We thoroughly enjoyed ourselves.
Thank you Andrew - great to hear. Kind Regards, Laura (laura@lussmanns)
Gazpacho was perfect and steak onglet the best I've had since the last time I visited Lussmans. Those guys sure know how to cook a steak. A delicious garden salad too. My companion loved the venison hot spot osso bucco. Service at table was unhurried, efficient, friendly and knowledgeable. The bill (an early evening set menu plus a lager) was very reasonable. My favourite restaurant in St Albans.
Thank you for your review and feedback - great to hear. Kind Regards, Laura (laura@lussmanns)
I took my daughter to Lussmanns for Sunday lunch- she has moved to London to a high powered job and I wanted to treat her. Lussmanns came recommended and indeed, I would in turn, recommend it to others.
Excellent food and service by very friendly staff. We will be back !!
Thank you for your review and feedback. Wonderful to hear that you enjoyed your Sunday lunch. Kind Regards, Laura (laura@lussmanns)
We were a party of 5, the reservation was made several days earlier. On arrival no table was setup for us, however, after a short intermezzo of being offered an unsuitable position, this was sorted out to our satisfaction. We sat on the ground floor and we liked the ambiance of the place.
The waiter seemed at the beginning bothered with our requests (we had a 5 year old child with us), though he obliged. He became more professional as the time went.
The food was distinctly underwhelming. Insufficiently seasoned and most of the starters and some of the main courses were very average. Port and deck rillette was particularly disappointing, the spiced aubergine and the cod cheeks were nice. We had the hake dish and 3 people agreed the sauce was far too buttery, ie unpleasant. We had the red deer stew, which could have been made at home, in other words, no need to go and pay £16 for it. It did not stand out. The only dish that was appreciated was the monkfish. The advertised dessert of rosemary and rhubard crumble was sold out even though our booking was for 5pm. Tiramisu was fine.
The verdict is that we shall not returning, which is a real pity. We would have loved to find a really good restaurant.
Food was great. Very tasty and well presented. Staff were very obliging when I wanted to change the table where we were going to sit. Definitely be going back.
Thank you for your feedback - great to hear that you had an enjoyable experience. Kind regards, Laura (laura@lussmanns)
It was a good experience overall. My only disappointment was that out table was right next to an open staircase and I could see people walk up the stairs all evening as I was eating and chatting to my wife. It got me wondering what might be being transferred from the stairs to our table and food.
Thank you David, great to hear that you enjoyed your meal with us. Please do let us know if you are unhappy with your table and we will do our best to accommodate you in another part of the restaurant. Kind Regards, Laura (laura@lussmanns)
Delicious food, nice atmosphere and very accomodating around adpating menu choices to our allergies.
Thank you Greg - great to hear that you enjoyed your meal with us. Best Wishes, Laura (laura@lussmanns)
The food was just amazing as always, fresh beautiful food. Our waitress has attentive and helpful. It was a wonderful experience as always can’t wait to return.
Thank you for your feedback - wonderful to hear. Kind Regards, Laura (laura@lussmanns)
Fantastic local restaurant - friendly staff, delicious food - always reliable. A treat.
Thank you Lesley - great to hear that you enjoyed your meal with us. Kind Regards, Laura (laura@lussmanns)
Perfect, the food was excellent and the service was very good !
Thank you Cedricc - great to hear. Kind Regards, Laura (laura@lussmanns)
Quantity and quality of food was excellent. Very pleasant waitress but sometimes problems with communication. Big issue for me was the contradictory use of the terms service charge and gratuity on my voucher and your website. If you check the wordings you will clearly see the issue. At the end of the meal the bill was incorrect due to the wrong application of service charge. Service charge was already included in the voucher. Was happy to pay the service charge for the extras over and above the voucher amount but service charge was applied to overall bill amount when service charge had already been included. The issue was resolved amicably.
Thank you Martin, great to hear that you enjoyed your meal with us. Sorry to hear about the confusion with the service charge. We no longer have this as an option on our gift vouchers so this won't happen again. I hope that we can look after you again soon, Kind Regards, Laura (laura@lussmanns)
The food at Lussmann's is always excellent and this visit was no exception. My friend was treating me as it was a birthday celebration and we both had a great evening, helped by a good bottle of champagne. The waitress was friendly and helpful and a we shall definitely be back again
Thank you for your review and feedback - wonderful to hear that you and your friend enjoyed your evening with us. Kind Regards, Laura (laura@lussmanns)
Service was excellent. Food was very good but was slightly disappointed with my mushroom fricasse - very few mushrooms.! Your drinks are overpriced - £31 for a bottle of very mediocre Prosecco is unacceptable - I work in the drinks industry - I know how much you would have paid for that bottle - the mark up is outrageous- would honestly make me think twice about coming again if I am drinking. Shame as otherwise a lovely evening.
As usual, our dinner at Lussmanns was super. The head waiter and our waiter were both more than helpful from the moment we walk in to the second we left. We will always keep coming as long as the food and service is at this standard
Thank you Christina - wonderful to hear. Kind Regards, Laura (laura@lussmanns)
Attentive service and food quality was excellent. We will definitely visit again.
Thank you Anne - great to hear. Best Wishes, Laura (laura@lussmanns)
It was my my mum’s 60th birthday and Lussmann’s was the perfect choice! From before dinner when I popped in to check out the table we’d been allocated right through to the end of dinner, the staff were superb - professional, charming and all-round delightful. The food was brilliant - fresh, great quality, fantastic variety and dishes executed excellently. It’s a great place. My advice: go there!
Thank you for your review. Great to hear that your Mum's 60th birthday celebration was a success. I hope that we can look after you again soon. Kind Regards, Laura (laura@lussmanns)
It was okay as a place, the service was generally good but the place was quiet so lacked atmosphere and I feel the food was average at best.
Excellent all around. Service, food and surroundings all very nice.
Thank you Matthew. Great to hear that you enjoyed your meal with us. Best Wishes, Laura (laura@lussmanns)