Lussmanns - St. Albans
Upon taking our coats and walking back the station. The restaurant called us after leaving a voicemail and misses 5 calls. Calling back to wonder what wrong they accused my partner of stealing another customers coat. The only black women in the restaurant sat away from the cloak area. I suppose you can make up your own opinion from this story, what I do know is the accusations resulted in a uncomfortable feeling and unfortunately this is somewhere we will not be visiting again.
Fantastic in every way - everything ordered was delicious and presented beautifully. Customer service was great - the perfect amount of attention was given. Our waiter had a good knowledge of the menu reccomending sides and wine to accompany our choices. We will definitely be back. Thank you
We came for my father's 90th birthday. The staff were fantastic and great with both my parents. The food was very good and great value. Thank you so much; it meant a lot.
Food that seems simple and tastes sooo fresh and is actually sophisticated because it perfectly combines flavours and in the right proportions. Good sized portions. British produce. Steak that melts in the mouth, smooth, dark choc mousse. Wonderfully light, fragrant , fluffy cheese and surprise hazelnuts. Great wine list. Quality simple and Chic surroundings. Everywhere spotlessly clean. Attention to detail. Lovely flowers. Observant staff, very helpful without being gushing. I will be back. No pressure to free up the table. We were there on a cold rainy Monday but they had lots of clients. And they spotted it was my birthday and candles were wished upon.
One of the best places I have eaten in a long time. Food was great as was everything else. It’s was a friends special birthday and they did everything that was asked of them. Attentive and friendly. I was even phoned beforehand to confirm my table and other arrangements. Highly recommended.
We had fish for both our starters and main courses - the smoked trout and mackerel were really good.
The main courses - the smoked haddock and the hake were also great.
The Albarino wich we chose was close to perfect.
Thank you Mike. Great to hear that you enjoyed your meal with us. Best Wishes, Laura (laura@lussmanns)
Very helpful staff who acted on feedback during the meal and on own initiative brought extra vegetables
Always consistent service and food. Very good ambience.
Thank you Brian - great to hear. Kind Regards, Laura (laura@lussmanns)
Great meal , great staff , good ambience. Great reastaurant
Thank you Stephen - great to hear. Kind Regards, Laura (laura@lussmanns)
Gorgeous food but a bit pricey. Waiter was... brusque. We were sat under the air con, which was freezing and then moved to a less than lovely table right by the kitchen. Given that it was 6pm and largely empty, they could have done better.
Lovely restaurant tucked away from the high street with a nice view from one side of the grounds near St.Albans Cathedral! Food was delicious, great friendly service, good value and will definitely be going back!
Thank you Gilly - wonderful to hear. Kind Regards, Laura (laura@lussmanns)
Five of us all chose from the set menu - all 3 courses were delicious. They had run out of one of the set starters but offered an alternate from the main menu. The fish cakes were as good as ever and the baked risotto and artichoke dishes were equally good. Waiting staff were all delightful and we never had to try to get their attention. Lovely experience.
Thank you for your review and feedback - wonderful to hear. Kind Regards, Laura (laura@lussmanns_
Excellent, particularly appreciated the anti-noise ceiling , makes restaurant much quieter than most.
Thank you for your feedback. Great to hear that you enjoyed your meal with us. Kind Regards, Laura (laura@lussmanns)
Very good. Service 👌
Thank you - great to hear. Kind Regards, Laura (laura@lussmanns)
Great place and good service and atmosphere. The food apart from the dessert and wine was disappointing. Fish cakes contained large very hard pieces of fish which were inedible. The dish was swamped in sauce which spoilt it. The smoked haddock dish was swamped in sauce and the rosti was very soggy and not at all like its namesake. Would suggest for the dishes that you consider putting either some sauce on and the rest in a side dish for the customer to choose to use.
We were undercharged and then chased down just before we were about to leave the restaurant. It was a bit embarassing as our guests in St. Albans also wanted to invite us for a dinner. We appreciated the variety of food and the organic approach to choosing their cuisine stock. For vegan option I wanted to choose the artychoke salad - I got a bruchetta packed with oily finger food as if it was literally thrown from M&S deli/party food packs instead. I loved that the staff was making sure we had enough water on the table.
The food and drink was good, I am not sure a table for two floating just inside of the restaurant warrants the amount charged for this experience. I have visited other restaurants within this chain and was happier that they were better value of money.
The food was the usual high standard and our server, Ben, was friendly and helpful, gave us the space to choose our meals without feeling rushed, and our water glasses were never empty!
Thank you for your feedback. Good to hear that you enjoyed your meal with us. Kind Regards, Laura (laura@lussmanns)
More than just a nice meal, this was a great food experience - loved it!
Thank you Rachael - great to hear that you enjoyed your meal with us. Kind Regards, Laura (laura@lussmanns)
Great concept on ethical sourcing of meats / fish.
A lot of effort put into ambience, menu, service. For the price, I think meal plate could have had that extra oomph to match up.
A very pleasant place to have lunch with a friend.
Thank you - great to hear. Kind Regards, Laura (laura@lussmanns)
Very good food and they were flexible with allergies. The 2 course set menu was a great deal, but the ala carte wasn’t extra endive either.
Thank you - great to hear that you enjoyed your meal with us. Kind Regards, Laura (laura@lussmanns)
A relaxed Saturday night with live jazz, excellent food & service at a reasonable price!
Thank you for your review - great to hear you enjoyed. Kind Regards, Laura (laura@lussmanns)
This was our first time at Lussmanns and were really pleased with our visit. We took some friends and they were very impressed. Good quality food and amazingly helpful staff. The portions were just right and the menus was varied and interesting.
Thank you for your review and feedback. Great to hear that you enjoyed your first visit and I hope we can look after you again. Kind Regards, Laura (laura@lussmanns)
I booked Lussmanns after a friend recommended the venue for a smart dining experience. I booked a table for 3 and dined on Friday evening. When booking, I informed the venue that we were celebrating a joint 60th Birthday and requested that their desserts were decorated for their birthdays. Some restaurants pipe chocolate around the plates with ‘Happy Birthday’ or go that little further to recognise and help create the birthdays. However, Lussmanns failed to show any acknowledgement of this request. Whilst not an issue with the food or service, it was a disappointment that I chose this venue to celebrate the 60th when another restaurant could have made a more notable evening.
Whilst the food was good, it is not of good value when considering the price. In a highly competitive market, I do not feel that the food, atmosphere or service are better than other local offers.
As stated in my start rating, the noise level caused a problem for my party. Whilst I appreciate that we visited in peak hours, the overall atmosphere did not make pleasant dining.
Lovely setting - quite expensive once included sides etc
A perfect example of how a good restaurant should behave. I am lactose intolerant and contacted the restaurant in advance to let them know. They responded to let me know they had noted it and they would take care of it. On the night I was immediately given an iPad and shown the allergen menu and told that if I wanted one of the other dishes they would do their best to adapt. Once I had chosen the dishes were delivered very carefully to our table so mine wasn't mixed up with anyone else. The food was delicious and then I was offered a special pudding to meet my allergy requirements. We had a brilliant time - enhanced by the jazz - but mainly as a result of the EXCELLENT service from the front of house team and the kitchen who went above and beyond to ensure I didn't feel like I was a nuisance even in a busy service. Thank you Lussmanns St Albans - you are an example of how to do it well.
Thank you Gill. Great to hear that you enjoyed your experience. I hope that we can look after you again soon. Kind Regards, Laura (laura@lussmanns)
you never leave disappointed from Lussmans - from entry to departure
Thank you - wonderful to hear. Kind Regards, Laura (laura@lussmanns)
We had an amazing time. The team went above and beyond to accommodate us. We were there for my husbands birthday. It was 9 of us and I booked very last minute but it was still incredibly well organised and made the evening very special! Food was amazing as usual, the sea bream is to die for!
Thank you Shreya - wonderful to hear that your husbands birthday was a success. Thank you for choosing us. Kind Regards, Laura (laura@lussmanns)
We were late for 20mins and, when we arrived, the floor manager struggled to find us a table - as it turned out he had just cancelled our reservation and released our table to someone else. Yes, we should probably have called the restaurant that we were running late. However, I had reconfirmed the booking the day before, via OpenTable’s system, and the floor manager guy didn’t even try calling me although he had my mobile phone number. If you were to release the table after 19mins (this is the time-stamp on the OpenTable cancellation e-mail which I only received after sat down), please could you clearly state on your booking confirmation as it said in absolutely nowhere. The food was great, waiters very professional too, so it was a little bit disappointing that my booking was handled the way it was.
Great food and reasonably priced for the quality. A beautifully decorated restaurant, we did not feel rushed even though you can only book a table for 2 hours at peak times on a weekend. The service was friendly and efficient without being overbearing. We enjoyed the touch of having a live pianist play while we dined which was not so loud we couldn’t hear ourselves talk. Overall a wonderful first experience at Lussmans and I’m sure we will revisit in the future.
Thank you Kerri. Great to hear that your first visit was a success - I hope that we can look after you again soon. Kind Regards, Laura (laura@lussmanns)
Good service and relaxed atmosphere. We had a real difficulty picking just one thing from the menu- it’s not often you get so many good looking choices. The food was well presented and tasted great. And the bill was very reasonable .
We would happily come back to try the other dishes on the menu.
Thank you for your feedback Great to hear that you enjoyed your meal with us and I hope that we can look after you again soon. Kind Regards, Laura (laura@lussmanns)
Wow! Such a great experience, we went twice! The service was great! Kasia provides such an incredible service & recommended dishes for us. We ordered the cod cheeks as a starter (to share), then the lamb off the bone. WOW. Soooo good. The flavor was amazing, perfectly cooked. We initially planned to eat light then try another restaurant... we decided to stay...order another round of cod cheeks....& another order of lamb! (Also 2 bottles of wine... chenin blanc & a nice rose).
Instead of going to London our last night in U.K., we decided to go back the very next day & order the same dishes! Lol we also ordered the special - crab linguine - which husby ordered 2 of. We had the orange & almond pudding & Eton mess. Everything..literally amazing both nights. They had a pianist both nights also..which was a nice touch. It was a bit confusing to get to (from an Uber), but totally worth finding this gem! Highly recommend.
Thank you for your review. Wonderful to hear that you and your husband enjoyed your meals with us. I hope that you can come and visit us again when you are next in the country. Kind Regards, Laura (laura@lussmanns)
Fantastic birthday meal, amazing food and great service - will definitely be back!
Thank you Rachel. Great to hear that you enjoyed your birthday meal with us. We looking forward to welcoming you back again soon. Kind Regards, Laura (laura@lussmanns)
Sunday Evenings are always difficult to critique as it seems neither to be a lunch or a dinner. Nonetheless Lussmans staff were welcoming and knowledgeable. The food was very pleasant and we would no doubt visit again in the week.
Thank you for your feedback John, glad to hear that you enjoyed your meal with us. Kind Regards, Laura (laura@lussmanns)
We have dined at Lussmanns many times; it is where we go for special occasions. This time, as always we found good food, excellent staff, nice reasonably priced wine and a friendly intimate atmosphere.
Thank you Roy - wonderful to hear. Kind Regards, Laura (laura@lussmanns)
A nice ambience, great food, ethically sourced, and exceptional service from our waiter - Alex.
Thank you for your review and feedback - great to hear that Alex looked after you so well. Kind Regards, Laura (laura@lussmanns)
Lovely place, lovely vibe, nice staff and good food, would definitely recommend.
Thank you Denise - great to hear. Kind Regards, Laura (laura@lussmanns)
I was looking forward to dinner here with my mother who has eaten at this Lussman's on many occasions. I booked for my mother, my teen son and myself for my mother's birthday. The staff were warm and friendly, and the manager particularly observant and attentive. However I was really disappointed by several elements. The smoked haddock was too 'fishy' and definitely not cooked enough, the sauce lukewarm having clearly stood on the counter for a while the 'rosti' was deeply disappointing - mashed potato and NOT crisp rosti. The dish was under seasoned and lacked taste. My mother was rather unimpressed with her venison hotpot - lacking in flavour and meat. Our table was in a passageway, and staff whizzing by banged my chair on several occasions. We gazed at lovely cosy, well-lit tables next to the walls with banquettes. Finally, we had to wait for ages in between courses. Clearly not enough staff for a very busy Saturday night. All in all, really disappointing. The upsides were the staff and the manager who did they best they could.
Lovely restaurant with great food and excellent service.
Thank you Michelle - great to hear. Kind Regards, Laura (laura@lussmanns)