Madison

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1. S

   Stace

   New York Area

   3 reviews

   1.0

   3 reviews

   Dined on 25 November 2022

   overall1food3service1ambience1

   Food was ok. Staff was rude, dismissive and impatient. Being in the service industry they are suppose to be trained on proper etiquette on how to interact and treat customers but it’s lacking. I read the reviews and they were not favorable but I like to draw my own conclusions and experience and I can tell you I will never be back!!!

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2. c

   cheekyarchitect

   London

   4 reviews

   5.0

   4 reviews

   Dined on 17 November 2022

   overall5food5service5ambience5

   Always a great place to come to, food was really good and the service was great too, enjoyed the experience

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3. 7

   75phforfoodambience

   Berkshire

   1 review

   2.0

   1 review

   Dined on 16 November 2022

   overall2food2service3ambience2

   Outside space was flooded with rain and canopies leaked. Food was ok for the price. 3 course meal costs 75 per head for a really basic meal. Steaks. Main and a vanilla ice cream crumble. Staff were professional. Minimum. Nothing outstanding. View of st pauls though was amazing

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4. JF

   JillF

   London

   10 reviews

   5.0

   10 reviews

   Dined on 10 November 2022

   overall5food5service5ambience5

   We had a fantastic dinner (having the 2 courses for £43). Delicious food and good origins too!

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5. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on 29 October 2022

   overall5food5service5ambience5

   Was lovely

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6. w

   wjc10

   London

   6 reviews

   5.0

   6 reviews

   Dined on 29 October 2022

   overall5food5service4ambience5

   Great night but not for a quiet romantic date night

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7. S

   Simon

   London

   74 reviews

   vip
   4.0

   74 reviews

   Dined on 28 October 2022

   overall4food4service4ambience4

   Nice view! Been here a few times. Food was good & service with a smile. Will be back

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8. FP

   FebeP

   London

   7 reviews

   5.0

   7 reviews

   Dined on 27 October 2022

   overall5food5service5ambience5

   Treated a dear friend from the US and at the same time, impress her on what London offers. Absolutely done both and had a brilliant meal! Our server, Liutka was very lovely and paid just the amount of attention to us.

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9. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined on 14 October 2022

   overall3food4service3ambience5

   Ambience was superb , food was good, not wow but good, but service was atrocious , not really worth the 15% of service charge , very hard to get the attention of waiting staff , waiting forever for drinks . The desserts 🥰

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10. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on 8 October 2022

    overall3food2service3ambience3

    Standard ex

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11. SV

    SebV

    London

    1 review

    2.0

    1 review

    Dined on 22 September 2022

    overall2food3service3ambience2

    Couldn’t hear ourselves speak. Essentially a restaurant in a nightclub.

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12. BP

    BPMM

    Surrey

    102 reviews

    vip
    4.0

    102 reviews

    Dined on 22 September 2022

    overall4food4service5ambience3

    Madison on a Thursday evening in September was buzzing. A great atmosphere, but challenging if you wanted to hold a conversation at the table. The menu was good and the service excellent with helpful, attentive waiters. Prices were reasonable for the area.

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13. DH

    DanH

    Kent

    6 reviews

    5.0

    6 reviews

    Dined on 13 September 2022

    overall5food5service5ambience5

    Amazing food, great location and view and super friendly staff.

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14. KG

    KristinaG

    London

    1 review

    5.0

    1 review

    Dined on 9 September 2022

    overall5food5service5ambience5

    Was very happy with the service, food and overall everything was great. No question was too many and everyone took time to answer and explain. The restaurant manager (I believe) was very nice and friendly. My husband and I were celebrating our birthdays as well as our wedding anniversary and were pleasantly surprised when we were served complimentary drinks and a complimentary dessert. Food was very well made and have no complaints at all. It would be nice to have more salad with the huge steak though but that’s not an issue. We were pleasantly surprised how friendly and relaxed was the atmosphere, even when we were leaving, the manager was at the door wishing us well. Great place, would love to go back. Prices. Not cheap, but worth the experience. Tomahawk steak and lobster for two plus starters were around £150 but well worth the experience. Perfect for special occasions. Table was a bit too small with the large steak on it, wasn’t very comfortable to eat as had water drinks candle plates and a large plate with steak and two side dishes on a small table for two.

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15. LG

    LondonGirl

    London

    9 reviews

    3.0

    9 reviews

    Dined on 26 August 2022

    overall3food5service4ambience2

    We were really disappointed with the interior. We booked Madison to admire beautiful views of the St. Pauls Cathedral. Instead we were sat in a dark dining area with not much view available. The interior was not very smart and very noisy. I think it is good if you are a teenager and you are looking for a club as the music is very loud. The only 2 good things were: Food - really really good! And service - lovely people. But the prices were really elevated. We paid over £300 for 2 people - the portions are huge to be fair. If you are looking for Love Island vibes and a clubbing experience - go for it. If you are looking for a classy restaurants with amazing views - don't go.

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16. E

    Eloise

    London

    4 reviews

    vip
    4.0

    4 reviews

    Dined on 25 August 2022

    overall4food3service4ambience4

    Manager was very good. Food tasted nice but was served only just warm and found it all a bit over priced for what we had.

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17. HT

    HelenT

    London

    1 review

    1.0

    1 review

    Dined on 24 August 2022

    overall1food1service1ambience2

    We were a group of four diners two couples - two were visitors from the United States who had seen this restaurant on the internet - it was not what we expected at all - yes the views were fabulous - but the service was slow and the food was abysmal! I do not normally leave a review unless it’s a good one but on this occasion it was so awful I had to - I chose meatballs and am afraid they were uneatable - the rest of the mains were also badly presented and unenjoyable - I did have a dessert which was ok but for the price we paid the whole evening was a disappointment apart from the view! The restaurant is very noisy and the music was not relaxing - we were all over 50 in age and the main clientele seemed to be young people - think we made a bad choice here !! Also there was a substantial service charge put on the bill which we did ask to be removed !

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18. S

    Svetlana

    London

    18 reviews

    vip
    4.0

    18 reviews

    Dined on 24 August 2022

    overall4food4service2ambience4

    Despite our request in the booking we were not offered an outdoors table and no one wrote back to say that would be the case. The service was super slow, which meant we had about 20-25 mins to wait between each dish, ice-cream, unexpectedly took the same 25 mins to be served. Although we enjoyed the atmosphere, it took us just over two hours to eat, which meant we missed the sunset at the terrace. I certainly remember Madison being much better before the pandemic in terms of service. So, go for the view and the atmosphere, don’t expect much else.

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19. GR

    GeorgeR

    London

    2 reviews

    2.0

    2 reviews

    Dined on 24 August 2022

    overall2food3service1ambience2

    Having booked a table on the terrace I arrived to be told I had booked inside and, despite there being spaces available all the time we were there, was made to sit inside on a vey hot evening. When my guest arrived and gave my name she was told there was no such booking. When she pointed me out through the window she was asked to ring me to get me to come and collect her. Only when she refused and asked the meet and greet to take her to me did they help. The menus arrived and we chose, but by the time we had chosen the waiter came back, said we had the wrong menus and changed them for a fixed course menu that forced us to pay for three courses when we only wanted two; so we had to pay for three and eat only two. The consolation that he offered us was that the fixed menu came with a free glass of fizz, but when it came it was cheap warm proseccco. The food was actually ok, and the ice cream helped with the heat but the service is very poor and you are treated as though the staff are doing you a favour.

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20. ND

    NDP44

    London

    11 reviews

    vip
    3.0

    11 reviews

    Dined on 21 August 2022

    overall3food3service2ambience5

    Very disappointing. I had been so looking forward to having a meal and a cocktail Here having heard so many good things about it. Sadly it failed to meet expectations: I hate to criticize anyone as I know times have been tough, but we were literally asked 5 times in less than 15 minutes of sitting down what we wanted to order. We felt so rushed and it was not even busy! I said to the waiter we had ordered our cocktails, we had not seen each other in a lot time as my friend lives in New York and we would call him when we were ready. We felt so pressured to order we rushed through our choices when our cocktail arrived. We ordered a cerviche for starters and a lobster Florentine as our main. Whilst I am not a fan of huge portions, the cerviche was extremely small and it came with two tortilla crisps. No real flavour, just disappointing. The Lobster was tasty, but more sauce than anything else. Then we ordered a cappuccino and an espresso machiato. What I can only describe as 2 late’s arrived as you couldn’t even call it a cappuccino. HUGE soup bowl style cups. I asked them to take back the 2nd cappuccino as it was not an espresso machiato. The waiter replied, that is a machiato. I pointed at my friends cappuccino and said, is this not the same? To which be replied, well that’s what you get as a machiato. I then politely said, would you like me to explain what an espresso machiato is? He then said, so you don’t want this? No I said, fine he replied, walked off and half an hour later, still no coffee. We paid the bill and left. No apologies, no explanation, nothing. It might have great views, but I would not rush back. There are so many great restaurants and cocktail bars with equally good views and better service.

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21. OT

    OpenTable Diner

    London

    1 review

    1.0

    1 review

    Dined on 14 August 2022

    overall1food3service1ambience5

    Some of the reception staff are extremely rude. I had a reservation and they asked for my ID. Despite showing they made me wait and said they can’t find my name - I had also shown my OpenTable reservation. Another person from the personnel came and allowed me in after easily finding my name on the list. Wish I had remembered the first receptionist’s name to raise this issue with management.

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22. RR

    RadR

    London

    1 review

    5.0

    1 review

    Dined on 14 August 2022

    overall5food5service4ambience5

    Nice atmosphere and great views. I really like the restaurant part outside at the balcony. It is cosy and the view is just completing it. Food is also good.

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23. CP

    CristinaP

    London

    1 review

    3.0

    1 review

    Dined on 28 July 2022

    overall3food1service1ambience1

    Only go there for drinks, outside! The restaurant is probably the biggest disappointment I’ve had in London. - food is truly disgusting - service is bad, they forgot to bring my side, didn’t remove it from the bill and never apologised - the view from the restaurant is not the same as it is from the outside, plus the windows were dirty. If you want a nice view, either go for a drink outside or go to Ivy Asian 1 min from Madison - super loud inside and felt a bit like a canteen

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24. DM

    DebashreeM

    London

    3 reviews

    3.0

    3 reviews

    Dined on 24 July 2022

    overall3food2service3ambience4

    Good food but drinks weren’t that great and service was slow

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25. KS

    KarolinaS

    Monaco

    2 reviews

    1.0

    2 reviews

    Dined on 16 July 2022

    overall1food1service1ambience1

    Was a bit late to my booking but my friend was there, had to wait in line for 20 minutes to get into the restaurant. The security guard by the elevators was also super rude. People with no reservation got up immediately in an elevator that also had access to the restaurant (my friend took it to take it down). My friend said the vibe was terrible and the music extremely loud. We ended up cancelling the booking by the time I got to the front of the line, went somewhere else.

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26. OT

    OpenTable Diner

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on 16 July 2022

    overall5food5service3ambience5

    The service took a while but it was also busy.

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27. OT

    OpenTable Diner

    London

    2 reviews

    1.0

    2 reviews

    Dined on 13 July 2022

    overall1food1service1ambience1

    We Booked months ago for my sisters birthday, to then be told we cannot sit outside as we have a child ? It was 1.30 in the afternoon? Hostess or manager was rude, her words were “it’s not even up for discussion . then when they did take us to the table it wasn’t even set for the right amount of people . It was stuck in corner next to the kitchen, when we asked if there was a table , there words where as u have a child this is the only table. And again very rude staff. Such a shame as we booked months again and came all the way up to London for this. Not impressed . The young staff on the front who check you in were nice just shame about the managers very disappointed

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28. JB

    JoelB

    Surrey

    1 review

    3.0

    1 review

    Dined on 9 July 2022

    overall3food1service2ambience2

    Very poor experience, expensive and food quality was very bad considering the price. Would not recommend.

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29. OT

    OpenTable Diner

    Manchester

    1 review

    3.0

    1 review

    Dined on 8 July 2022

    overall3food3service5ambience5

    The food was very average and overpriced for the quality. There were a couple of good dishes at best, which were good, but generally you wouldn’t say to go there for the food. Steak was poor, falafel over cooked. We had to go for our 3rd choice red wine as they didn’t have the 1st 2 options we picked. It was the location, stunning weather, good company and good service which saved it.

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30. OT

    OpenTable Diner

    London

    2 reviews

    1.0

    2 reviews

    Dined on 1 July 2022

    overall1food2service1ambience2

    We had booked a table for two (indoor dining) as there were no other bookings available (outdoor; drinks) at Madison. When we got there, the waiters were a bit pushy about us ordering our food and drinks. Two waiters kept taking turns within the first 5 minutes and asked us about 8 times what we were going to order for food, when we had specifically asked for a few min to go through the food menu since we had just gotten over with the drinks menu and ordered for the latter. We weren’t given the chance to order a la carte and so, we were asked to pay extra to be moved to another table in the drinking area. We weren’t even given the chance to take a sip and the waiter immediately moved us from our booked table so as to release the table for other customers (mind you, there were so many empty tables). Almost about 1 hour and something later, one waiter came to our table in that same drinking area and said that we would have to vacate the table within 5 minutes. We tried finishing our drinks when the same guy came back within the same minute and took my glass from the table and poured it into a plastic cup without even asking me if he could do so. That was so rude. We tried talking to him and stopping him before he did the same to the second drink. He did not listen. Instead, he was so adamant and had the audacity to talk back. He did not even apologise and asked us to move to the standing area just in front of St Paul’s Cathedral. We tried finding the manager to complain and leave a feedback but the staffs kept turning us in circles - claiming that some waiters were actually managers. We had spent heavily that day on overpriced drinks to be given such a poor service. Extremely disappointed. Date gone wrong!

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31. M

    Marylediner

    London

    1 review

    3.0

    1 review

    Dined on 14 June 2022

    overall3food3service2ambience4

    I will say the manager tried to address our concerns, but too late and comped champagne & ice cream but that didn’t address the many issues the Madison struggles with. We were seated promptly, took 1/2 hour for someone to take our drink order, drinks came out intermently making our toast to the evening have to wait. Almost an hour before food order taken, we had to remind our waiter to take side orders. The starters were actually quite good, when they finally arrived 0h but the mains…. Of the 7 of us only one person got the side he ordered. 3 never received a side at all and the other 3 ordered spring greens and received cabbage instead. The butter side ordered for the filet was cool with all the herbs sunk to the bottom. Steak knife required to cut the beef, filet should not require a steak knife!! Snapper was flavorful and well prepared but also not particularly warm when delivered to the table. Personally I think one waiter should have primary responsibility for a table, different people approaching the table repeatedly makes it too easy for things to fall between the cracks. Removing charges from the bill would have been a better remedy than adding items we really didn’t want. I’d be hard pressed to recommend The Madison for dinner, but it’s great for drinks & people watching.

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32. PJ

    PJay

    London

    2 reviews

    1.0

    2 reviews

    Dined on 11 June 2022

    overall1food1service1ambience3

    When I booked my reservation I specifically mentioned I need a “table at the terrace and only for drinks”. At the lift entrance when I said we came for drinks only they charged us 4 £80 for just entrance only. Then I when we went up staff at the reception guided us indoor dinning table which we refused to take. Their excuse was when you make a reservation from open table it’s only for dinner indoor, which is not stated!!! How dose the customer know that when it’s not mentioned?! If so Madison group could have called me prior with my note to explain I can’t get a table at terrace as they are busy. So rude staff didn’t even return our £80 and didn’t give a table. So basically we paid £80 just take a lift up and down. What a way to make money?!! Fraudulent business! I need my money back!

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33. MK

    MaxK

    London

    1 review

    vip
    1.0

    1 review

    Dined on 8 June 2022

    overall1food1service1ambience1

    Terrible, been before but never had it so bad. Extremely long service times, wrong orders, hosts have no idea where people are seated. Seems there’s a been recent change in ethos or ownership

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34. OT

    OpenTable Diner

    Essex

    1 review

    5.0

    1 review

    Dined on 8 June 2022

    overall5food5service5ambience5

    The food was amazing, service was brilliant, best of all was Aslam.

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35. S

    Specialone

    London

    39 reviews

    vip
    5.0

    39 reviews

    Dined on 1 June 2022

    overall5food5service5ambience5

    Great evening with the Ibiza orchestra and good attentive service

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36. B

    Bobby

    1 review

    1.0

    1 review

    Dined on 1 June 2022

    overall1food1service1ambience1

    Racist door man , very rude and insulting costumer.

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37. NB

    NinaB

    1 review

    3.0

    1 review

    Dined on 31 May 2022

    overall3food3service3ambience4

    Nice place, but very expensive! We didn't try the food.

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38. A

    Alex

    London

    12 reviews

    5.0

    12 reviews

    Dined on 28 May 2022

    overall5food5service5ambience5

    Great good and amazing view

    Report
39. JQ

    JohnQuinnGuildford

    London

    11 reviews

    vip
    5.0

    11 reviews

    Dined on 24 May 2022

    overall5food5service4ambience5

    Gray venue with great views. A little pricey on the wine list but you are in a great spot so..

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40. S

    Sofia

    1 review

    3.0

    1 review

    Dined on 22 May 2022

    overall3food3service3ambience4

    Paying for the view and the vibes. Food was nothing special and service was ok

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