Maggiano's - Hackensack
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Wednesday, 27 November, 2019
Was there for a Birthday. Ordered a second pitcher of Sangria and they didn’t deliver until we were done eating. Chicken Frances is one of our usual go tos. No sauce on it at all. Usually a great place but not this day.
Waiter was great. Food excellent. The long wait despite a reservation was disappointing but as soon as we sat down in a nice booth, everything was greasy.
While we dine frequently at Maggiano's, this was our worst experience. Admittedly, it was at a peak time on a Saturday night. The primary problem was the air temperature at our booth - it was freezing. I ran out to the car to get coats that were there. While I don't carry a thermometer around with me, I suspect that the temperature at table 95 was below 60 degrees. This made the food get cold well before we could finish eating.
The table involved is at the far right wall from the front and is the next to the last booth from the back wall. Our waiter advised that many parts of the restaurant had people complaining of the heat; there were no tables available to move to, however so we stayed.
I will point out that this was not our normal experience at this restaurant. We have been going there once or twice a month for a number of years and are usually happy with the food, service and value.
Our server Ashley made our experience exceptional. She was knowledgeable, her recommendations were excellent, she was friendly, polite and we had a wonderful time.
It was fine, the food was fine we enjoyed ourselves.
Waited a half hour after our reservation time but everything else was great
Easy and convenient. Food was acceptable but not outstanding. Cocktails were interesting but 2nd one ordered during the meal too so long to arrive it was dessert. Staff was friendly and kind.
An excellent meal as always! This restaurant never disappoints and the food is delicious!
Never disappointed in this place, always good and elegant.
Maggiano's food and service is simply phenomenal! The overall price is well worth it. Highly recommend this place.
We celebrated my sons bday and everything was perfect. Food was delicious and our server was very attentive and friendly. Will definitely return!
Excellent servers. Made sure we were well taken care of.
It was a superb night out made even better by our waiter...I think his name was Antonio
Every time I go, I’m always happy with my service! Nothing by greatness when it comes to the food, the waiters and the over all atmosphere
Ricky and the staff took care of as usual. Good Times!
Had an 8pm open table reservation. Was seated at 8:05. Fine. Ordered by 8:15. I’m sitting there fuming because everybody that sat after us were enjoying their food while I sat there with my wife and 4 kids hungry. Did not get my food until 9:05 because they forgot to make one of the orders. Got 50% off but that did not make up for the rest of family who had warm instead of hot food.
My family and myself had a terrific time at Maggiano’s. It started with the outstanding service from our server, Joshua. He greeted us with a warm smile and asked how everyone was doing. I mention to the front desk that we were celebrating my son’s birthday and Joshua made it a point to acknowledge my son. The food and drinks came in a timely fashion. Even though the restaurant was busy, Joshua made it a point to check in on us periodically to made sure everything was fine, which it always is at Maggiano’s. The staff is always great at Maggiano’s but my entire family agreed that Joshua did such a outstanding job that I asked to speak with the manager to share my thoughts on how great of a employee Joshua is. Great job by Maggiano’s with the hire of Joshua. Keep of the great job!
Great restaurant as usual. Mom has cancer and we requested that the dish not have any spices in it (pepper, paprika, etc). The executive chef came out to discuss how he would cook her dish and he came up with a solution to the problem. Amazing people there that goes out of their way to make you happy!
Would never go back
Food ambiance was very good. Soup was a bit too much salt but still good.
Staff extremely nice and friendly. Husband is handicapped and they made him feel very comfortable. Food is very good with satisfying portions. My only hesitation to recommend is the noise level. Very hard to have a conversation.
I had so much fun! Our waitress was also the bartender. She was amazing and made sure we had everything we needed. It was my friend’s first time eating there and she made it really special. Thanks again!
We had an amazing birthday celebration at Maggiano's. Our waiter was always asking if we were ok and if we needed anything. The food was delicious, very fresh and hot, which we appreciated. While the restaurant was full, it was not that loud and we were able to chat and enjoy each others company. Maggiaon's is definitely the best place for great Italian food for a big group of people. Highly recommend.
My husband and I enjoyed our meals plus the take-home pasta included with our order. This Maggiano's is a local place for us. We've always enjoyed the food and the service. Good value for the meal portions.
Enjoyed a wonderful brunch with my 100-year-old Mom, my daughter and her boyfriend! The food was delicious and the mimosas were good - just the right price.
Overall food was good, but fried calamari and mushroom with Alfredo a little on the salty side. Tiramisu very good
Normally, I love this place. However, this time the fire alarm went off & it was unorganized- no managers in sight directing the entire crowd out of the restaurant. After waiting for about 30 minutes outside [carrying my barely 3 month old daughter, since her stroller had been put away somewhere by a staff member], we came back to our table with my full bowl of pasta cold! I had only taken 2 bites prior to the alarm going off. We weren't asked if we wanted it reheated & no managers were seen around the restaurant checking on the guests that came back in. We only got a "thanks for not leaving" from our server. On our way out, there was no one @ the front desk to retrieve our stroller. I followed a server walking passed the bar & asked if
I could get our stroller back. Very disappointed with this experience. This occurred on a Saturday evening.
Albert was very attentive, friendly and knowledgeable
Good food and reasonable prices. Waiter was polite and efficient.
Service was extremely slow
Loved dining at Maggianos in Riverside Square! The server, Kimberly was amazing and the wine and food were awesome! Can’t wait to bring the whole family again soon! Great place!
Never disappoints. Delicious food and great service and great value!
Kris was nice! Food could have come out a bit faster. Overall wonderful, thanks to waiter Kris and all other friendly employees. We will return!
We were hurriedly greeted by our server and ordered everything at once. I had been at this restaurant (actually at same outside table 2 months prior) and asked if they had rose wine. Which is not on menu but was not on menu 2 months ago but i had it with my dinner then. The server said yes so me and my husband each ordered a glass. Out sodas arrived first and he said he was going to the bar to check on out drinks. He had come back and said there was an accident at bar and our drinks would take a little longer. Ok... so we wait. And then our food arrives... still no wine. Half way done with our dinner and 2 glasses of rose champagne get dropped off at our table. When calling back waiter to inform him that this was not rose wine he says oh yes we don’t carry that anymore. Why was this not told to us before pouring champagne that we told him to take away. So restaurant lost money and 2 alcohol sales.
We were very disappointed in the service. And 3 tables around us- one went inside to dine, one had a waitress switch and another had the manager waiting on them. Very strange for a Saturday night. Don’t know if we will be returning as we were so disappointed and basically just wanted to eat and get out. Then went somewhere else to have a glass of rose wine. Who doesn’t carry rose wine now a days? It’s the trendy wine right now.
Restaurant took too many reservations. Despite having one, we waited 25 minutes for our table. Another sign of too many reservations - not enough food. We ordered a lasagna but towards the end of the meal was told that there were no more servings but that we could select a different pasta. This for an Italian restaurant- sad
Love it! Great service ! Always our go-place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I specifically made mention of my friend's biorthday in the reservation and when I checked in. We did not any birthday candle or singing. Also the restaurant had completely run out of decaf coffee. Not that we had to wait for a pot to made -- there. wasn't. any. Also our entree was brought before the salad...then once again while we were still eating said salad. Third time was the charm though... Maybe there was a full moon that night...? crazy!
Food. So. GOOOOOOODDD!!!!!!!! 101/10 would recommend. Service was amazing! Everyone was so nice. Thank u thank u, will come DEFF again.
Love coming here for special dinners.
Server was great, food was delicious, overall great time and memory made.