Malmaison Brasserie - Birmingham

3.1
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304 reviews
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£26 to £40
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European
Malmaison Brasserie restaurant in Birmingham’s cool shopping and nightlife centre, The Mailbox, has all the sassy styling you’d expect from the Malmaison family (Hotel Group of the Year no less). The masculine styling of the dining room – black floor, dark leather banquettes and upholstery, dark dividers between tables – somehow makes the diners glow. The feeling is buzzy and happening, and why not with servers this friendly, drinks this good and food that aims ever higher. The modern European menu features a top-notch Mal Burger, and Malmaison Brasserie’s exciting Homegrown and Local menu, featuring food ‘from field to plate in no time flat’ is completely seasonal and all produced within thirty miles of the front door. Open from breakfast onwards.
What 304 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.1based on recent ratings
3.5
food
2.5
service
3.5
ambience
3.2
value
Noise · Moderate
25% of people would recommend it to a friend
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OT
Birmingham
1 review
Dined on 14 September 2019
Overall 5food 5service 5ambience 5

Had the Miso soup, Linguine with prawns, and the sauteed mushrooms all faboulous no photos 🤦🏽‍♀️I remembered after I polished them off 🤗 great food and service.

OT
Bristol
1 review
Dined on 8 June 2019
Overall 3food 5service 2ambience 4

Our reservation was not on the restaurant record so it was a bit stressful at the start, given we were a small bridal party. They managed to find us a table and the rest of the evening was lovely

s
London
117 reviews
Dined on 8 May 2019
Overall 2food 2service 1ambience 2

What a disappointment... firstly, one placemat on our table was frayed and had seen better days. We asked to have it changed and were told they didn't have any others, there was no attempt to replace it from another empty table (they were not full) the waitress just took it away. Her attitude was emphasized as the meal continued, she just didn't care. Trying to attract her attention was difficult, she preferred chatting to the manageress and this was noticed by other guests as well.
The meal itself was edible, but nothing to write about and no-one seemed particularly interested.

RG
London
1 review
Dined on 8 December 2018
Overall 2food 1service 2ambience 4

A real shame, good ingredients cooked poorly on the whole, from cremated rib eye to overcooked then undercooked scallops. Real Shame as last time there a couple of years ago all was good

FM
Kent
5 reviews
Dined on 22 November 2018
Overall 3food 4service 1ambience 4

Great food very poor service!

LO
Birmingham
1 review
Dined on 20 October 2018
Overall 1food 1service 2ambience 1

To start they didn't have the reservation down, they said there is something wrong with opentables system. My starter was cold and the waiter had to wipe the seats down of left over food from the people sitting there before. As the table wasn't ready we had to wait in the bar. Not an enjoyable experience wouldn't recommend.

R
Birmingham
4 reviews
Dined on 18 September 2018
Overall 4food 5service 4ambience 3

BE CAREFUL. MALMAISON IS GREAT BUT OPENTABLE FAILED TO PUT THE BOOKING THROUGH. As I’ve seen on other reviews, no contact was made with Malmaison by opentable so they hadn’t got my booking. Luckily we had plenty of room to sit and the meal was lovely. I had mackerel and the presentation was worthy of Masterchef! Great service and good price from the fixed price menu
Please try it but book directly not through Opentable especially for Sunday

RP
Birmingham
1 review
Dined on 22 July 2018
Overall 2food 2service 1ambience 3

Turned up at 2.30pm to be told they had no record of my open table booking. Showed it the lady on my phone, she told me not to use Open Table as this often happened and I should book directly. I told her I liked using Open Table as its easy. She just shrugged.

Sat down at 3pm. Service was generally very average, took 25 minutes for our drinks to come to the table, not great when its 30 degrees outside.

Food was ok. Set Sunday menu. Wouldn't go back to be honest as service was poor.

Staff behind the bar have one pace. Very slow. Don't seem motivated to serve quickly or really to smile, which is a shame. They were nice enough. Just slow. Looked fed up and didn't want to be working on a Sunday.

MK
1 review
Dined on 1 July 2018
Overall 4food 4service 4ambience 4

We all enjoyed our food, the ribeye steak was delicious. The staff were attentive and friendly without being intrusive and we will definitely return.

TB
Birmingham
3 reviews
Dined on 28 April 2018
Overall 4food 4service 3ambience 4

Celebrating my Birthday with family, service was very slow but food and cocktails were great.’
Th ambience is good so always great at fi a cocktail after dinner

JK
Birmingham
9 reviews
Dined on 16 March 2018
Overall 3food 3service 4ambience 3

Good service but food pricy for portion size. Music a little too loud for a decent conversation but ok if your used to loud bars.

MB
1 review
Dined on 16 February 2018
Overall 1food 2service 2ambience 1

Booked a table in the restaurant only to find it was separated from the bar by a sheer curtain. DJ playing thumping music at full volume the entire night ruined our meal - sore throat from shouting at my dining companion to be heard. That together with the extremely slow service ruined the night.

RB
Yorkshire
1 review
Dined on 3 February 2018
Overall 2food 2service 1ambience 4

Restaurant is not linked to app. Booking did not go through. Called restaurant and manager said they could fit us in if we brought evidence (but not at the same time) . Turned up at said time and the manager had booked us in for day before! They seated us still though. But I couldn't understand what all the fuss was about as there were alot of empty tables all night. Food was good but everyone's was a bit too salty. Ambience is nice.

t
New York Area
12 reviews
Dined on 26 January 2018
Overall 5food 5service 5ambience 5

The food is great and a lovely setting with some music from the bar

J
Birmingham
1 review
Dined on 24 December 2017
Overall 1food 3service 1ambience 2

Sadly very poor. Wouldn't go again. Customer service was non existent even though it was quiet. Weren't given spoons to eat deserts with. Had to make do with tea spoons I had to ask at the bar for,

AM
Birmingham
1 review
Dined on 8 December 2017
Overall 3food 5service 5ambience 2

Not sure it was Malmaison’s fault but they didn’t have our booking through open table, luckily they fit us in and everything about the dining experience was great. Just had an awkward few minutes when my daughters 16th Birthday treat newly went south. Also perhaps the music from the bar area was far too loud and distracting.

O
Birmingham
16 reviews
Dined on 27 November 2017
Overall 1food 1service 1ambience 3

Always have cold food here - sent back twice and still cold - staff tend to not care at all. We live in mailbox and it's a shame it's always the same

RH
Birmingham
3 reviews
Dined on 5 November 2017
Overall 1food 1service 1ambience 1

We had a confirmed booking through opentable and arrived as booked. We were then told that "the system has been down for 2 weeks..." We were then told that we should have had a cancellation e-mail with the thinly veiled accusation that we were to blame for there being no booking. We showed the host the confirmation e-mail and all subsequent e-mails but still no acceptance that we were not in the wrong.

So poor I can't describe it- had a great lunch at Miller and Carter in the Mailbox instead!!

S
Warwickshire
5 reviews
Dined on 29 October 2017
Overall 5food 5service 5ambience 5

Really pleowe we’re unable to get a table at our first choice. Would definitely recommend and we will definitely will be back. Good food quality. Only downside is that they didn’t acknowledge my sons birthday

OT
Birmingham
7 reviews
Dined on 14 October 2017
Overall 4food 4service 5ambience 4

Nice meal and very attentive staff ... very noisy for bar area , but were tucked away so less of an issue. Food was good, quick service

M
Wales
34 reviews
Dined on 17 September 2017
Overall 2food 2service 2ambience 4

Lunch offer now does not include dessert which is a shame as it was a great deal before. I was told that the buffet was enhanced however it seemed to exactly the same as it was 4 weeks previously . My partners beef rather than being well done was massacred instead. A strange taste to the carrots also spoiled the lunch.

Its a real shame as this is our go to restaurant when we visit Birmingham.

M
Wales
34 reviews
Dined on 13 August 2017
Overall 5food 5service 5ambience 5

Excellent once again

OT
Birmingham
1 review
Dined on 21 July 2017
Overall 1food 1service 3ambience 2

I booked a meal x 7 people using the open table app. The day of the meal, 3 hours before dinning I received a telephone call from the restaurant asking me to provide pre-orders as the kitchen closed at 10.30 on Fridays. I explained that at such short notice I was not able to get pre-orders from 7 people all travelling from various locations. The lady said she would check and call me back. I did not receive a telephone call, I tried calling the restaurant myself as i was panicking and not sure if we still had a table or not?? I arrived at the restaurant earlier than the rest of the party and explained that I had not received a confirmation telephone call and was told that the lady did not have time to call me back. Very disappointing when arranging a meal for 7 people in total on a busy Friday evening and not knowing if I still had a booking or not!!

OT
London
4 reviews
Dined on 16 July 2017
Overall 3food 2service 4ambience 3

Was a little disappointed with the meal as a whole... Took family member for a retirement meal. The service was alright but we kept being given the wrong items around the table (attention to detail). The main (lamb) was really fatty and had to be removed for the bill as it was not enjoyable. We didn't stay for dessert. Disappointed coz I have had previously had a good experience at the restaurant.

M
London
18 reviews
Dined on 7 July 2017
Overall 1food 1service 2ambience 2

When we turned up there was no record of our booking so not a great start. Ordered burgers which were too well done and we weren't asked how we would like them either.

JK
Birmingham
9 reviews
Dined on 15 June 2017
Overall 3food 4service 3ambience 2

Good food and service. More of a party atmosphere than romantic.

OT
Cleveland
3 reviews
Dined on 17 April 2017
Overall 5food 4service 5ambience 5

Visiting from The states

OT
London
1 review
Dined on 15 April 2017
Overall 1food 1service 5ambience 1

Malmaison has gone from an upmarket bar and restaurant to what can only be described as a wetherspoons. Menu was very limited. I have had better microwave meals. The sound of the DJ in the main bar did not allow for any type of conversation during the meal. Incredibly disappointed and definately will not be visiting again. A waste of £100 pounds!

OT
Birmingham
1 review
Dined on 31 March 2017
Overall 2food 3service 1ambience 1

Super poor reservation system and unprofessional staff

OT
Birmingham
1 review
Dined on 17 February 2017
Overall 4food 5service 4ambience 2

Food was first class and the service good although the atmosphere was good the music was very loud and the choice not to everyone's taste.

OT
Worcestershire
4 reviews
Dined on 14 February 2017
Overall 5food 5service 5ambience 5

She was very impressed

D
London
1 review
Dined on 14 February 2017
Overall 2food 1service 3ambience 3

Food is terrible. It's not a fusion restaurant but there are tempura shrimps? The tempura was soggy and thicker than my shrimp. The risotto was wayyyyy too salty and the steak extras £1.5 garlic butter is literally oil with a tiny piece of garlic shaving floating on it. I don't know how this restaurant has been given such high rating. It's bad to the point for me to leave an online review for the first time ever. £140 tab down the drain.

B
Birmingham
3 reviews
Dined on 14 February 2017
Overall 3food 4service 5ambience 4

Is basically a high end hotel restaurant and feels like that. Service was very good and staff were knowledgeable and accommodating but the food was at best average in presentation and flavour. If I was staying at the hotel full board it would be adequate but to go there for a restaurant meal I found it overpriced for the standard it achieved.

JE
Birmingham
24 reviews
Dined on 11 February 2017
Overall 5food 5service 5ambience 5

Me and a friend had a wonderful evening. Definitely worth a visit

JK
Birmingham
9 reviews
Dined on 10 February 2017
Overall 5food 5service 4ambience 3

Great food. Good service. However too noisy for us. Friday and Saturday have a DJ at the bar adjacent so not great for quiet conversation.

OT
Birmingham
1 review
Dined on 8 February 2017
Overall 5food 4service 5ambience 5

Great atmosphere, friendly attentive staff, love the place 😊😋

OT
Birmingham
1 review
Dined on 11 December 2016
Overall 5food 5service 3ambience 5

Food was delicious, the cocktails again was delicious. Everyone enjoyed their food and enjoyed it. Was a lovely evening and will definitely be coming back very soon.

OT
Birmingham
2 reviews
Dined on 4 November 2016
Overall 4food 4service 4ambience 4

Lovely food, great atmosphere, good value for money too.

OT
Birmingham
1 review
Dined on 22 October 2016
Overall 3food 3service 3ambience 1

Saturday night the noise level was such that it interfered with our ability to order our food and drink. The waiter misheard vin blanc as "plonk"! The fish tartare and tempura - the best starters, the monkfish was variously cooked between perfect and overcooked. We felt that the portions of cheese were verging on slivers of not great cheese. We left before coffee, as the noise level was intrusive at best. I love music, but this was just deafening noise managing even to distort my favourite Daft Punk track. .......so never at the weekend, worth a visit midweek, when less noise and you can use a Gourmet Society Card

OT
Birmingham
1 review
Dined on 16 October 2016
Overall 5food 5service 5ambience 5

Service was quick and efficient and the food was delicious from starter to desert.

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