Marco Polo Italian Restaurant & Delicatessen
Very nice local restaurant - lovely ambience- good food authentically Italian.
Very pleasant, friendly and attentive staff. Delicious food and very generous portions!
Good position overlooking the Thames
Always accommodating and friendly, had a v enjoyable meal
Its a treat to go to Marco Polo for a Birthday Lunch in the week ...especially if the sun is shining and you can sit outside on the deck and watch the river go by ... the food is delicious and fresh, the wine is excellent if not very cheap ! ...and the service is spot on !! just let the sun shine & PLEASE GET TFL TO RUN THEIR BOATS FROM THE CITY TO RIVERSIDE QUARTER AS A FREQUENT SERVICE N OT JUST TO GET TO WORK . .... it would be so nice to travel down the river from Town to Marco Polo for lunch and return by boat.
Amazing location, a truly amazing place to watch the sun set in West London on a summers evening
Great location for a relaxed Sunday lunch, sat outside but could have been accommodated inside if weather wasn't as good. Excellent service, staff very attentive.
Super friendly staff, efficient service. It was my mums birthday which is pre-advises them if and the staff were extremely courteous and attentive. Food very good value and good sized portions. Sat outside right by the river with a wonderful view.
I have been to Marco Polo a few times during the last few years when it is warm enough to sit outside. Often the service has been quite bad but this time it was excellent. It is in a perfect setting and the food was delicious. Would definitely recommend.
Service was shocking, needs major improvement. There was only one friendly waiter (the guy that brings the food was lovely), everyone else was rude & took ages to pin anyone down. One waiter kept acting like we were inconveniencing him, when we asked for dessert menus he didn’t look impressed, when he handed us the menus, he said 80% of the desserts are finished & quickly walked away & we overheard him telling another table that the kitchen was closed & that table was moaning because no one managed their expectations on when the Kitchen was closing as they wanted dessert. He wasn’t very helpful. All the tables were moaning about the service. The waiters desperately need training.
Wonderful restaurant; it was the hottest day of the year so far so therefore very busy. The waiters were rushed off their feet . But did the best they could with the amount of people. The food has been waiting on the pass for a little longer than it should have been so the sauce had a "film" on the top.
It was my birthday and my sister gave them a cake but did not put it in the fridge and was left out in the sun and then they threw away the box! So unfortunately I did not have any cake! As it was like mush when it was served and could not take it home to put in the fridge.
I am sure if it was not as busy things would have been different. As we have been coming here for a while and usually everything is great.
Good variety of mainstream Italian classics - well cooked and presented. Beautiful riverside location with speedy and very friendly service.
Fabulous food as always. It was very busy so needed some extra staff to speed up service.
Great for girls lunch in the sun!
Great setting by the river and the food was tasty. However the service was rather poor - I asked for the wifi password, then watched as he greeted two people who were clearly regulars, took them to their table and never returned so I had to ask a different waiter. Asked the waiter if there was somewhere to charge my phone, he never came back to me.
Our main courses arrived and our starter plates had never been cleared.
Seemed like they were understaffed?
But not what you'd expect from that price point of restaurant.
We shared a plate of calamari, had pasta for mains and a i had a cocktail whilst my friend had a glass of wine and it came to £62. I felt like this was a bit steep tbh.
A really great evening with my family - food was delicious and such heaven sitting outside by the river. A great experience
My friends and I had a very pleasant and relaxed lunch.
A lunchtime menu would be appreciated and may make the place busier.
Wonderful lunch. Catered for a group of family and friends perfectly. House white is great, starters tasty and loved the variety on offer. Will come back.
Wir waren diese Woche zweimal dort, einmal mittags einmal abends. Beidesmal sehr gutes Essen (Lamb cutlets, Tagliata) und zurückhaltend-freundlicher Service. Wunderschöne Terrasse, drinnen schlichtes Ambiente. Nächstesmal gehen wir wieder hin, wenn wir in London zu tun haben.
Dinner with work colleagues. Good food, nice menu. Service was ok. Convenient for work but I wouldn’t make the effort to visit otherwise.
Great location on the river, great sized food portions and good quality, very helpful staff, lovely interior restaurant, fab decking to sit outside for the warmer evenings! A little on the expensive when it comes to main courses - otherwise, couldn't fault this place and would definitely go back.
Food was very good
Service was very poor
Amazing as always
Having been here a number of times I have to say we were thoroughly disappointed. The service (considering it was Mothering Sunday) was awful. They hardly spoke to us and we had to ask for our drinks a number of times before we got them. Food was ok, but due to service and ambience we did not enjoy it!
Brilliant and friendly service. the food was amazing quality and perfect quantity. The lighting was just right and the overall atmosphere was relaxing.
We were lucky and picked an outstanding warm sunny february lunchtime. the choice of wine was great as were our choices and the food delicious. They were busy but we managed to catch the waiters eye when we needed to.
Everything about my experience was amazing I would recommend to everyone I know. The Calamari was crispy yet still buttery soft that alone was a compliment to the chef and I had the grilled sea bass for my mains it was absolutely divine. I will be back food and service was extremely good it's a no brainer you need to be here!
Great customer service,our waiter was very attentive and took great care of us. Food was brilliant and cooked to perfection.
Very good food and the service of the staff are excellent, they really look after the customers, great hospitality!
Went to Marco Polo for a family birthday celebration with children. Staff were friendly and entertained the children. Amazing choice on the menu - it took us a while to decide, including the kids menu!
We have been eating at Marco Polo since just after it opened. The food and service are still excellent and it offers good value for money.
The pizza was delicious and the children ate all their food (they are quite fussy!) although my friends pasta looked like it had been sitting out for a while. Quite expensive.
The restaurant is down by the river and tends to be busy during weekend days but often overlooked at night. Once again we had a very good dinner, the food was fantastic and the staff very efficient, friendly and helpful. Great night out.
Very good service, very good food. A little bit more expensive but a lot better than your average Italian restaurant.
As usual, we had another really enjoyable lunch, great food, and a lovely sunny day!
I and my wife had her birthday dinner here. Can't fault location, view and interiors - quite nice, especially the large patio area near the river.
Look, the food wasn't bad (with English standards); produce was very fresh and texture (we had fish) perfect. Presentation - pass. BUT, it lacked taste. Chef seemed to, either lack imagination and creativity, or simply forgot seasoning, including salt. A souce would have been appropriate. We both left with just "fish taste" in our mouths...
Service: well, we were not kept waiting - it was quite normal (just enough time to finish starters). But, waiting staff NEEDS training. Let's get one things straight: they're not italian. They're east european. Nothing wrong with that per se. But, they need to be trained in how to communicate with customers, if you have any ambition to pass as a "fine" restaurant. In a way, I guess it was good that our waiter "made his prescence known to us" (as it can sometimes be irritating what you cant get a hold of anyone). But he kept walking up and down between the tables, standing behind us and humming etc. in a way that was quite irritating. Also, he got very stressed when asked to recommend a dish. True enoguh, "we might not like what he likes", but really, in a "fine" restaurant we expect a different answer (delivered in a more "communicative" way).
If you can only work with some of your staff (including your chef), it could be a really good place for anyone to like (and make that "automatic" service charge warrented). I would give it a second chance.
Uninterested staff, average food, poor ambiance inside with what sounded like a tinny radio on, and massively overpriced for what it was. Massive shame as location is excellent.
I have visited this restaurant before and enjoyed the food, atmosphere and service. Hence I decided to book it to celebrate my Mother's 60th birthday. Unfortunately it was one big disappointment, and could not have been further from my previous experiences. The waiter who showed us to our table was so impolite and hostile towards me - it appeared to me and to the rest of our party that he had taken some sort of immediate dislike to me, for no reason. He rolled his eyes repeatedly and seemed to go out of his way to make us uncomfortable. He also showed us to a table laid for 4, even though we had booked for 5 and a highchair - and when we asked for an additional seat and a highchair, it seemed as though this was a great annoyance to him. He came over to take our order and then just disappeared - seemingly because my very young daughter dared to make a noise. He told me we could not move tables (we requested this not to be difficult, but to get out of the very hot direct sunlight). He said in 15 mins the sun would move and we would all be in the shade - the opposite was true and we were all soon sitting in the baking July sun - including my toddler daughter. He also told me we could not sit inside, as it was closed - even though we could see people eating inside. Aside from our grievances with this particular waiter, there were other issues too - in my previous experiences at this restaurant, the staff have made a real fuss for special occasions - I was expecting this sort of treatment as we had made a point of letting them know it was for a 60th birthday - but there was nothing. A big, big disappointment and a bewildering experience with a very rude and hostile waiter.
I have often eaten there especially on nice days, I love the calves liver. The service was good and I had no reason not to give it a good review even having read previous negative ones. It can get very busy there and sometimes a wait but they have always been attentive.
Fabulous location right on the river and free from cars. Great food too. We will be back.