We had to wait over an hour for our mains. Nobody had apologised or mentioned anything. All the waiter said was that the chicken takes longer to cook. Yet we’d been sat down for about 45 minutes when another table of 2 and a big party of 10 came in. The big table had their starters within 15 minutes of sitting down and so did the table of 2. We finally had our mains and both the other tables were just getting theirs too. The table of 2 had their bill when we had ours and we only had mains and one dessert even then it wasn’t the one I wanted as each time we come the restaurant seems to run out of food! The waiter didn’t even apologise when he gave us our food, and he had forgotten my sauce for my steak so had to wait even longer to eat! We’ve been there a few times now and each time the service gets worse.
Went for dinner on a Sunday.
Was first told they'd ran out of roast dinner.
Then took about 20 minutes to take drinks orders.
Ordered starters and mains. Starters were fine. After waiting a further 25 mins our mains came out. Followed by a table next to us who had ordered after us and had 4 roast dinners. Strange seeing as we were told they'd sold out.
Mains were mediocre to say the least. Luke warm, felt like they'd been on the hot plate far too long.
A further 20-30 mins passed before our table was cleared and we were offered dessert menus.
We spent nearly 3 hours in there. No need for all the waiting around. Wasn't overly busy.
Usually have a great meal here and have zero complaints but this time it was the worst experience I've had.
There is a waiter who works there who needs to learn to pick up his feet and stop sliding around the floor like a child when serving.
We took our son there to celebrate his 18th birthday. Never been before but will definatly go again. The staff couldn't have been more attentive and helpful and the meal was one of the best I've had in this style of restaurant.
2nd visit within 2 weeks. Everything was great, our waiter Dan was lovely.
Can't fault anything
Everything was perfect other than it took over 40 minutes for our food to arrive to our table after ordering. Once food was there it was lovely though, meat was cooked perfectly etc. Waitress was lovely. Would diffinitely come again.
Lovely fresh food, clean and well presented. Friendly staff.
We had never been to this restaurant before , but we were pleasantly surprised the service was very friendly and fast, the place was busy on a very quiet night elsewhere which was a good sign and the food was very good indeed.
I did just feel that the room was rather chilly and could have done with more heating but apart from that excellent.
As it was New Year's Eve I expected the service to be slower than at normal times but it was excellent and served by waiters and waitresses who were impeccable in there task on this frantic evening. Well done to all.
Booked for NYE. Friendly enough waiter. Service not bad at all considering they were quite busy. Food tasty (although mains came out far too quickly after we’d finished our starters)! Nice atmosphere.
Sunday roast and mixed grill....amazing 😊 Will definitely be going back