A small group of us visited this restaurant on 11th April ‘18 for a birthday Dinner. On arrival with a birthday cake we were told that there is a £20 charge for them to bring the cake out. I spoke to the manager about my shock of this given it is not advertised on their website to which she confirmed stating I should have rang in beforehand and would have been told by phone! She was not willing to waiver this charge despite us spending a few hundred pounds in the restaurant and 1 persons meals not arriving until we had all eaten! The food is okay & drinks overpriced at £18 for a cocktail, but I will not be rushing back due to poor customer service received from the manager who was not pleasant and almost ruined our experience completely.
Amazing food and service.
Overcharged and upsold by them
Second time i've been here.
Food very good which is why I came back and it didn't disappoint. I was actually surprised at the speed the food came out, unususal but impressive.
Cons: i had to ask twice for a drink and some slices of lime. Also, i asked to take my leftovers home and that was forgotten. These 3 things being forgotten although small did let me down service wise. You dont feel prioritized when 3 different things have been forgotten.
Not as good as before, every cooked dishes are quit salty, special the Dim Sum.
Novikov never dissapoints, from the food to the ambience , it was all 10/10
Food was amazing but service was poor in terms of value for money.
However I would go back with friends but not on a date.
Went here for my boyfriends birthday and it’s a great atomosphere. Staff are very accommodating and food was excellent even for vegetarians like us! Lovely place
Great bar/restaurant with great atmosphere. Dim sums, tempura - lovely. Cocktails - nice too. Unfortunately, service - they try to rush you. We were there peak Saturday night 8pm; they just want a fast turnover. Go Thursday night, or Sunday lunch.
It was amazing but the service 💔
Ogni volta che vado a Londra desidero cenare al Novikov, sempre bello, divertente e ottima cucina asiatica, anche per me che non mangio pesce. Questa volta devo aggiungere una nota ulteriormente positiva, in relazione alla cameriera italiana Marta, che ci ha aiutato nella scelta del cibo, è stata carina, simpatica e disponibile.
Amazing food, lively atmosphere. Great place for groups. Tables a little close together - the table next to us complained we were being too noisy!!! Service was fantastic and cocktails were fab too
The food was amazing ❤️
Fantastic food fantastic service and ambience
Great food, great atmosphere, great service. And best of all we were allowed to choose from the Italian menu as well as the Asian one.
I’ve been to Novikov before and it never disappoints. The one thing I love about this place is the friendly staff. I’ve been to a lot of places in Mayfair and I can say this with confidence that Novikovs customer service is second to none.
amazing from the staff to the food to the ambience, novikov is officially my new favourite restaurant!
They made us wait 45 minutes for our table. We were a party of 6 girls who had booked in advance. There was nowhere to sit while we waited so we had to stand around in the crowd from 9.15 until 10 pm to be seated. Service was overall poor and slow (we had to ask 3 times for the drink menu after we had been seated). Food was great (compliments to the chef!), it’s a shame the poor service ruins the experience. I have never given any other restaurant in this area a bad review so this is quite sad. At least offer a complimentary drink or a seat at the bar when you make a large group wait for that long?!
Booked a table but had to wait 30 minuets before sitting .
It took the hostess 20 minuets to suggest refreshments while we were forced to wait.
This is not my expectation from this type of restaurant.
Was our last visit there
Excellent, food was great
A amazing setting with outstanding food in the Asian restaurant, really enjoyed the time with my partner for her birthday and would definitely return. Not a single fault could be found.
The food and service at the table was good but the girl who welcomed us as we arrived was not particularly friendly even though they had mistakenly expected a table of 6 guests when there was only 2 of us. The girl left us sat at the bar for 10 minutes during which time no one approached to offer us a drink and then once she had sorted out the restsurants error and found a table for two there was no apology. The food was very tasty and service at table was good so redeemed itself and given the location the bill was not bad value.
I made Reservation at 9:30 but then i called to change the time till 10:15 and it was confirmed once i reached the resturant there was no booking under my name i was told to wait untill any table gets ready so i left thats a bad service
Lovely as always however restaurant was unbelievably crowded so we had to wait about 30 mins for our table.
Amazing experiences and food was spot on as usual
Amazing food, great service!
Way too noisy to have a quiet, or rather any conversation. Clearly needing the table for later guests so service was too eager. Not Happy with the Sardinian wine recommendation, actually pretty far off frm what we described as our wish for the evening. Food was not bad but the quality doesnt reflect thMy 3rd or 4th time here but will take some time before I’m back.
Fun place for dinner! Waiters were charming and helpful with the menu. Great people watching, decor and food. Overall an entertaining evening. A bit expensive.
Went for my birthday, waiter was really nice and gave a free sparkler on my birthday dessert. He made sure he looked after us. Very nice experience and food was amazing! Worth the pennies
Me and my wife heard a lot of nice things about this resturant... I visited the resturant last year and the waitress was so kind and supportive,, me and my wife was celebrating our wedding anniversary and I thought to book a table at your resturant.. after being greeted by the staff at the front door we was shown to our seats,, a lady comes over no smile no personality. Just asks our yiu ready to order? I wanted to ask the waitress a few questions and it felt like I was taking up her time and she just wanted to leave.. I spent a lot of money in a resturant which I thought had good service.. I felt embrassed in front of my wife because it was suppose to be what was our anniversary lunch.
Food was just ok. Nothing special and very overpriced. You can get tastier Asian meals for cheaper at your local Chinese restaurant. This place is just a hype. And way too noisy, you can't even hear your own voice. Nothing special to be honest.
Excellent every time. I’ve never had a bad meal here, always perfect service
Food was lovely, wasnt as expensive as expected and the service was brilliant
Great experience as usual!
Great food and atmosphere
Good service! Special thanks, Valdis!
My Favourite restaurant. I am never disappointed food is AMAZING!
Great vibe and ambience, also used the bar area downstairs.
Quite strict with the time allowance on the table, understandable as the restaurant is always fully booked but would be great to get more time on the table especially for larger groups.
Menu is extensive even for vegetarians
Very friendly service and the food was amazing.
I took my husband to Novikov for our wedding anniversary and we both loved it! The experience was amazing. I have been before last year, and so came back based on my previous experience.