Fri - Sat: 12pm - 12am
Great service and delicious food. Perfect for a get together with friends or casual meal. The food is amazing, great selection and value. My second visit and many more to come. Thank you!
There used to be a great dimsum dinner menu here, but has since been replaced with a limited and disappointing offering. Section we were seated in had no aircon, so was sweltering. Table service was slow and bad tempered. Shame because this place used to be great.
The food is always great. In this instance, a large group of 30 year old boys were at the table next to us. They were loud, drunk and obnoxious. It ruined our experience. Management should have offered to move us or move them or spoken to them to settle down.
Food was really good, great vegetarian options. The vegetarian egg noodles were amazing. However, the staff where not very friendly had a constant annoyed look and also got our order wrong and were rude even though it was there mistake. Worth putting up with staff for the food though.
Have always loved the food here but on this occasion it was a bit disappointing, not as good as have always found it, portions smaller and not as well presented, nor as tasty. The staff however are always extremely helpful and attentive.
Only half the dim sum was good. Dim sum suggested by waitor was fairly poor. Barbecue pork buns were pretty terrible, so was the fried dim sum. Decent steamed ones however would not go again considering the two of us didn't even want to finish some of the food
The piace is very nice, good food, good design and atmosphere. The only problem was the dessert, the gave us 2 dessert still freezed. The costumer service could be better.
The food was good, slightly over priced for what you get. The service however was awful, all members of staff were very rude, when our food was brought out it was quickly slammed down on the table in random places for the server to then quickly run away after. Although the restaurant was fairly quiet it took a long time to take our order and to bring drinks.
Upon receiving our bill we noticed a 'Discretionary' 12.5% service charge had been added. We disputed this, we did not want to pay this as our service was awful and it clearly stated that this fee was to be at our discretion. The server asked us why and we explained that everyone had been rude, she then slammed down the card machine and went to speak to management. After much arguing on her side telling us we had to pay it she finally gave in and hurried us out of the restaurant in anger.
Will never be returning a huge shame as the food was good but still expensive considering the service.
I’ve been to this place before and I would even recommend it to the friends. At this moment I would rather black list it. The food is not tasty. Overfried, too dry. Furthermore, there was a problem with a service. We have been for one dish for a long time and then it came cold. Similarly, we feel rushed because it was the end of the shift and waiters want to go home. I would recommend to avoid it.
Delicious dumplings and fast service - we love this restaurant!
quality of the food has gone up since our last visit a few months ago...but the timing of the dishes are still off. the noodle dishes came a good 20-30 mins before any of our dim sum orders on a Sunday lunch. also, the service can be a bit haphazard, but for a dependable chinatown dimsum, this is our preferred place.
From reading other reviews we nearly gave this one a miss. Have to agree with the general view - the food is outstanding, in particular the Crispy duck salad with pomegranate seeds - but the service leaves a bit to be desired. We asked for main dishes to be served after the appetizer, but they started coming to the table before we had finished it. To be fair, our waitress noticed and asked if we would like them taken away and brought back when we were ready. Asked for tea several times but apparently not heard, and then when we thought we had succeeded we were given the bill instead. Again - this was put right when it was pointed out, bu really shouldn't have happened.
Ambiance was good, and there were a number of Chinese diners which is always a good sign at a Chinese restaurant.
Would we go back? Yes, for the food, but would be cautious about recommending it to others based on the service.
The food was excellent, service a little bit and miss- they forgot some of our order (but did bring it quickly once we pointed it out) and got another dish wrong (but we are it anyway and it was delicious). The interior was nice but I found the lights over the table were just the wrong height for me and were right in my eyes. But I'd go again for the food!
Our go-to dim sum place for big group gathering. Dim sum is good as well as reasonably priced to suit everyone’s budget. This restaurant is always busy during weekends so advance booking is always advisable.
The service was rushed & none of the staff tended to our needs. Wine not topped up, no one asked if we was ok and that we was enjoying our meal. When we gave this feedback to the front desk the response was "ok sorry" but did not quiz us further on why we were unhappy & made no attempt to fix the situation. The standards were good in the beginning but now has slipped & is a slap dash service with no care, consideration and attentive staff.
Very good Food.
The Duck and the Ostrich
One of my favourite dim sum place, with comfy seating and nice ambiance. Staff are friendly and efficient. Good value too. The other reason I liked this place is no / low MSG, I never used to get thirsty after a meal there, but did feel strangely thirsty after this meal, perhaps it’s from the soy sauce. Hope they’ll continue not to use MSG, as I’d like to be able to come back again and again!
Very poor service
I always enjoy Plum Valley.. But do take note: you only get the table for 2 hours.. They did not notify us of this ‘rule’ when we made the reservation or taken to our table. By the time we hit 2 hours, the manager rudely told us to leave while we still had full glasses of wine. We informed her that we were not told we had the table for only 2 hours and she implied that that was the general rule everywhere. Excuse me? No, it is not. And of there was a time limit on the table, the restaurant tells you numerous times. At the end we left without finishing our wine. Amazing food!! Always! But take note of the non-communicative 2 hour table limit.
I have been here a few times, food seems to have taken a bit of a slide in both quality and flavours. Service is always slick and prompt.
Most Chinatown restaurants deliver good food but lack ambience. Plum Valley delivers on both. We eat here about 6 times a year and are seldom disappointed. The staff know the menu well and are happy to give recommendations. Great for a pre-theatre meal.
Booked for 8 people (incl 4 kids) on a Sunday lunchtime and had a very good meal, reasonably priced, with good service. Didn't feel hurried or harrassed into ordering more than necessary. Dim sum was delicious. Highly recommended.
A bit embarrassing as Open Table hadn’t passed on the booking so the staff weren’t expecting us. Better to call the restaurant direct instead of using this app, which we will do for all bookings - this restaurant and others - from now on. Otherwise, the staff coped admirably with our surprise arrival, and the food was excellent.
The service was terrible. Food was average. All in all was a pretty bad experience
The team made sure we were looked after and were very generous with their attention. The child we had accompanying us was catered for. The food was varied and very different. Recommend it to anyone.
The food was OK, average.
I have read many reviews of very bad service, people rushed through their meals, but I did feel that as well. There was this one lady who was particularly rude, asking if she can take the plates when there was clearly food left on the plate.
It was a very cold evening, I asked if they could close the door, but they refused as it was easy access for the customers to come in.
I think you can get better food, better service in other Chinatown restaurants.
Clearly, not my place
Expensive with terrible service the waitress kept giving my date and me ugly looks and would make faces when we ordered things. She was very cold and would keep telling us to hurry up even though I had booked the table a week in advance. Never going back again
They could not find our booking so squeezed us in upstairs at the back. Bit of a delay in taking our order but OK after that. Food was very good.
Food is nice and authentic. Service is unsatisfactory at all. Disappointed twice.
Nice food but overpriced, seating was fine but area was noisy and the service poor, waiter was not bothered in the slightest had to keep calling him over, lots of other restaurants to explore in china town, won't return.
We have sophisticated tastes for Chinese food given that we have lived in Asia. The Plum Valley dishes we ordered stand up quite well to what you can get in Hong Kong. The dim sum in particular seems to be handmade with originality. The only drawback is that it's noisy (despite the upscale ambience), the dishes are small, and it's pricey. But hey, this is London. Excellent food though!
We had made a reservation for this restaurant after seeing a show as we had read this get's busy and booked up. We arrived, asked us if we had a reservation but didn't ask for our name - this was disappointing as we made the reservation for my birthday and was hoping to get a nice table.
We were put on a table at the back of the restaurant corner with no atmosphere and where the service lift was to take away dirty plates so there was a lot of staff traffic in that area. The staff were fine, however a couple of them were arguing next to the service lift throughout our meal. The food was tasty, however not worth the price.
Overall we were disappointed that we picked this place, and probably wouldn't go back nor recommend it.
Food was very nice, but there was some difficulty in sorting out gluten free options. This needs to be clearer in the menus. Everything else about the restaurant was great!
Lovely evening. Staff were very attentive. Food was lovely and courses weren't rushed. Cant wait to go again.
Good food but really awful service
Excellent food and great location
Good service and value for money
Highly Disappointing and Rude Service !
It was meant to be a friends gathering dinner. Shortly after an hour, we were asked to leave via various tactics, table being tidy up repeatedly even before we have finished, desert options all run out (at 7.30pm ?!), finally told us there were people queuing up,...
We should be told at booking or at its website, each table cannot stay longer than 1 hour. It is meant for fast food! but charging proper restaurant price !
No second round for sure !
The service was very bad. The food came very late and the staff was rude.
The place couldn't cope with the New Year celebrations. Bookings were all mixed up crating a long queue at the door. The service was rushed and not up to standard. Food arrived too late and also before the drinks! The food is generally good here but we cannot certainly describe this place as Fine Dining Chinese restaurant. Very disappointed. I will try again to give the benefit of the doubt and request a table upstair as it seems better than the basement.