Food was great but service could be improved.
Clever photography. Place looks different in person. Food was not bad. But not great. HUGE portions. Service is excellent. They don't keep you waiting.
Prior reservation was recognised quickly and politely and we were offered a choice of seating according to preferred levels of aircon which was much appreciated as. it was a very hot day.
Could not fault the attention given by the staff who waited patiently to one side for us to decide on our food which came without undue delay and was piping hot!
Our starter was lobster noodles, a favourite of our group of four and it rated as the best we could remember anywhere. Every dish was very good though and we didn't have a single complaint about the meal and it has to be said it was extremely good value.
Massively expensive. Not value for money I’m afraid
Good I amazing. I always order way too much. Service is great too. Would highly recommend
Great food. Had to wait an hour after ordering for starter and 90 mins for main
Very fast food delivery, large menu. Drinks arrived towards end of meal after several reminders.
Delicious food and really kind attentive staff. An absolutely brilliant first meal out after lockdown!
I have been coming to Plum Valley since it opened many years back.
Tasty food and a nice relaxed ambiance.
Lovely attentive staff and delicious food. I have been here many times over the years and will continue to.
Lovely food, would definitely eat here again!
I usually come here for their excellent dim sum but decided to try the salted egg yolk vermicelli this time, and it was delicious.
As always Plum Valley didn’t fail to disappoint
Excellent service, amazing food (the puffs as per usual were 🤤🤤).
We missed you!
Dim sum were delicious as always
Starters were poor as was the service. We were in a first floor back room. Left after the starters which came to £200 for 5 with drinks.
Service was ok although the server mixed up a soup as one of the starters which took 15 mins to resolve . Dim sum was good and duck was good. Ordered a beef with garlic, pepper and chicken with dried chilli - you couldn’t eat the dish there was that much chilli on it, it was like a plate of chopped chilli , this wasn’t great.
Overall experience was ok however I expected more. Probably better places in China town to eat.
Amazing food especially the dimsums. So good that we ordered 4 rounds of it. And that’s just the starters! The Singaporean noodles were just to die for but I’m fairly sure anything else on their menu is just as good if not better
Fab restaurant, suitable for cosy dates or business lunches.
Highly recommended - food is amazing!
Friendly staff and tasty options. Great for dim sum and large groups. Our favorite items were the prawn & pork dumplings and seasame pork buns. We loved this restaurant so much we went twice during our trip.
Food and service absolutely perfect but I didn’t appreciate getting rushed out of the restaurant just because I had finished eating. I was presented with the bill, which I had not asked for as I was still drinking my wine. The staff then continued to hover around me until I paid it and then wanted me to leave, while still having wine in my glass. All because they were busy. Poor customer service.
horrible service and overpriced food, will not be spending my money here again.
The place was very chaotic, drinks were forgotten, mains came out before starters. Very poor service and the whole experience was very rushed. The food was average, I found bones in my food and the manager was not bothered. Would not recommend this restaurant and will not be coming again!
Having been to Plum Valley on occasions before where it was incredible, we regrettably had a very poor experience. To their credit they were very busy, but i feel they should be able to adapt to it very easily considering the area they are in. We waited around 10 before i had to ask if i could order drinks, then another wait to order food. We ordered around 8 dishes which came out in drips and drabs 2 which were stone cold, one was wrong, one was somehow half piping and half cold which was a little strange for a noodle dish. 2 didnt even come out and when we asked to cancel it they brought it over 10 minutes later anyway. The last thing to come out was water which was the first thing we asked for. When the bill eventually came they included the 2 cancelled dishes and a service charge which I refused to pay.
In the end it was £100 for a very below average meal that didn’t even sayisfy our hunger.
Its such a shame because i know they can be good, but for the price they charge im not so sure i would want to take that chance again, especially with Golden Dragon across the road which is always so tasty and a fraction of the cost
Food was average, service was poor and the restaurant had the aircon on....when outside was cold.
They brought our main before the starter cause “that’s how they come out at the kitchen” last time for me here.
Fabulous dimsum food for party of 6. High quality food served quickly with typical brusque efficiency for many Chinese restaurants
We had a lovely dining experience, very attentive staff and great food! So many dishes on the menu - I already know what I'll have next time!
Had a very nice DIM SUM lunch with my brother. We ordered our usual array of steamed dumplings and cheung fun. Being a Wednesday lunch time, the restaurant was not overbooked and we were served very promptly and did not feel ushered at all like as one would find in a typical Chinese restaurant right on Gerrard Street. All together nine out of ten for all the food and drink.
The food was incredible. But all the courses came out at the same time. So I was eating duck and noodles at the same time! And everything went cold.
Reservation was cancelled on the day we were supposed to go via email- with no explanation and no curtesy call (despite the booking having been made weeks ago). It's a good job I saw the email before travelling over an hour to get there. Appalling customer service.
Great restaurant fab service nice staff will be back
Visited for the 2nd time now as one of the few places where you can have dim sum all day long.
The food is great - tasty, interesting and variable.
However the service is horrrrrible! We got served by 5-6 different waitresses (not sure why, I guess they don't split tables over there). asked for water like 3 times, asked for a second menu twice, asked to be re-seated many times as the table we were given was next to their service station, very crammed and noisy... were rushed and plates just snatched from under our noses the second we picked up the last piece. It's so rude it's funny! Were rushed the whole time and then just got given the bill without us asking for it (that was only 1h20min after we sat down and the restaurant wasn't even full.)
Basically only go there if you want to shovel the food in and leave, not going to have a nice relaxed meal and get to enjoy conversation as they will just rush you out.
Really don't understand the poor reviews. We had a brilliant night. Arrived 10min late & stayed really late. Had a great laugh with the hostess who helped make the night. Ordered masses of delicious dim sum & left with enough for a nice big breakfast. Had some delicious cocktils for dessert. The Espresso Martinis are wonderful. Will be back very soon.
Dim sum was good, service was below average, lady kept trying to take dishes away. Felt rushed to get out. The set dim sum tea menu was varied and tasty. Normal size portions which made it good value. It was the waitress with the bob hair that ruined the experience.
Went to celebrate a 30th birthday. Awful service (on all occasions we had to ask for the waiter’s attention) and no manners from any of the serving staff. We asked for two birthday cakes to be presented and were handed the cakes back in the packaging and plastic bag we brought them in. Often told to be quiet, despite the fact our party was not being unusually loud for a birthday celebration; there were also other bookings who were chatting loudly. Even after complaining to the manager we weren’t treated with the respect a customer would expect.
Would highly suggest to GO ELSEWHERE for any bookings for more than 2 people.
It’s our go-to restaurant in Chinatown and for pre-theatre dinner.
Very creative food, lively atmosphere, great service. We really enjoyed our visit.
The food was served cold, we did not say anything as it took ages to come in the first place and then to get the attention of the staff.
Plum Valley does offer delivery in partnership with Deliveroo.
Plum Valley is rated 4.4 stars by 2646 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.