Pollen Street Social

4.7
2861 reviews
icon/ic_price_rangeCreated with Sketch.
£41 and over
icon/ic_cuisineCreated with Sketch.
British
Top tags:
  • Special Occasions
  • Fit for Foodies
  • Creative Cuisine
Pollen Street Social is a contemporary bistro offering deformalised fine dining in Mayfair. The flagship restaurant of renowned chef Jason Atherton, it houses a restaurant, social bar, dessert bar and private dining room, and holds one Michelin star.

Special Offers

3 courses with half bottle of sommelier selected white/red for £58.50

From a set menu.

Terms and Conditions: Maximum of 6 diners. Includes Tax, excludes service.

Valid For: 1 - 6 people

Starts: 5 June 2019

Ends: 31 August 2019

Availability: Mon-Fri 12:00-15:00

What 2861 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7based on recent ratings
4.7
food
4.5
service
4.5
ambience
4.2
value
Noise · Moderate
93% of people would recommend it to a friend
5
4
3
2
1
Sort by
Filters
OT
Kent
1 review
Dined a day ago
Overall 5food 5service 5ambience 5

Lovely lunch

Report
Helpful
CP
London
1 review
Dined 4 days ago
Overall 5food 4service 4ambience 5

Absolutely would recommend. Great value for money, had a fabulous time

Report
Helpful
CE
Lancashire
2 reviews
Dined 4 days ago
Overall 5food 5service 5ambience 5

Every time I am down in London I always try to eat at Pollen Street at least once during my stay.

My only criticism would be that it's rather noisy but then that is to be expected when its o busy.

Report
Helpful
FB
London
1 review
Dined 4 days ago
Overall 3food 3service 3ambience 4

Service was very rushed. We had the taster menu and the second course was brought out before we had finished the first. After 4 courses of this we asked the waiter if they could slow down, but he was convinced he was bringing them to us at the correct pace. The man on the table next to us didn’t eat his first course for the same reason. The Cocktails were very good.

Report
Helpful
B
London
5 reviews
Dined 5 days ago
Overall 4food 5service 3ambience 4

Outstanding food just disappointed from the off that one our choice of seafood starter to share was no longer available and it was only 8.30pm.
Also our main course was forgotten until we mentioned that we hadn’t received it 1 hour after our starters they suddenly appeared within 1 minute. Wonderful food though and a great sommelier. Would like to go back, maybe for lunch.

Report
Helpful
d
London
1 review
Dined 5 days ago
Overall 2food 2service 2ambience 1

I usually have a great experience at Pollen St and the a la carte menu is incredible. However, our experience last week with the lunch menu was poor. Both main courses were not up to standard (dover sole and chicken). The dover sole looks and tastes like sashimi that has had a brief meeting with a pan, and the flavours were underwhelming. Neither of us finished our main courses and I told the waiter I did not want to. We left straight after rather than have dessert. Service was also patchy, with bread served late and more waiting around than usual - for wine, cocktails before, and the bill. The atmosphere on a weekday is quite loud, with mostly business lunches, and design of the restaurant does nothing to limit the noise level, with tables also very close together.

I emailed my comments that afternoon to the restaurant, as no one followed up with me about our main courses. The email I received from head office in return read like a rebuke that I hadn't alerted the manager to my concerns at the time, which made me feel that it was my fault that I had not had a good meal or good value for (a large amount of) money. There was a mention that we would be accommodated if we wanted to return. Thanks for that? My view is that, in a restaurant such as this, a suggestion that a meal has not been up to standard should be followed up by the waiter and they can raise it to the manager. I do not know who the manager is and I am not the kind of person who likes to loudly demand to speak to the manager in a restaurant - and I would have had to have been loud to be heard over the noise. I am disappointed to have to write this review but I feel I have given the restaurant the opportunity to respond privately or offer an apology, and this has not happened. I would recommend this restaurant generally - but definitely not on a weekday lunchtime.

Report
Helpful
l
London
3 reviews
Dined 5 days ago
Overall 5food 5service 5ambience 5

The food was Exceptional and the service the best I've experienced in any Michelin restaurant.

Report
Helpful
SL
London
5 reviews
Dined 5 days ago
Overall 5food 5service 5ambience 5

We had the lunchtime 3 course menu with wine - which is excellent value. Despite it being a pared down menu the course options were great and with additional amuse bouche, pre-dessert and petit four which were super tasty and beautifully presented.
The service is exceptional - attentive (when expected), friendly and knowledgable.
By the time we left the restaurant was full so the noise level had increased considerably but this did not detract from the fabulous meal we’d had.

Report
Helpful
B
London
1 review
Dined 6 days ago
Overall 3food 3service 5ambience 4

I had a very mixed experience at pollen street. The starter was one of the best I’d ever had -slow cooked egg with crispy chicken skin. But my main dish of Dover sole was one of the worst. The food was lukewarm, the fish was chewy and impossible to cut through and the lemon mash was not a combination I enjoyed. Really disappointing. Thankfully the pudding was delicious and so glad we had coffee so we could sample the amazing petit fours.

Report
Helpful
SG
London
2 reviews
Dined on 18 June 2019
Overall 4food 4service 4ambience 4

High standards

Report
Helpful
OT
London
1 review
Dined on 17 June 2019
Overall 5food 5service 5ambience 5

The food, the venue and the service was amazing. Not only was what we ordered excellent (the Cote de Boeuf and Mac and cheese 🤤) but all in the in between courses were fab - I’ve never had so many desserts in one sitting. Definitely recommend if you want excellent fine dining in a relaxed setting. I’ll be back!

Report
Helpful
DC
London
1 review
Dined on 15 June 2019
Overall 1food 1service 2ambience 1

Pitiful sized portions. Bland food. Bland atmosphere. Biggest dining disappointment of my life.

Report
Helpful
JM
1 review
Dined on 15 June 2019
Overall 5food 5service 5ambience 5

Outstanding food ,courteous happy staff, clean sharp decor. We ate the 3 course set lunch which was finished off with a surprise very rich chocolate cake for my wife’s birthday compliments of the restaurant. We will definitely recommend and return ourselves.

Report
Helpful
s
Yorkshire
3 reviews
Dined on 14 June 2019
Overall 5food 5service 5ambience 5

Absolutely stunning from start to finish, the espresso martini is by far one of best EVER!

Report
Helpful
M
London
1 review
Dined on 14 June 2019
Overall 1food 2service 2ambience 1

We found the service very poor. Tables were too close together. No interaction from the staff.

Report
Helpful
p
London
3 reviews
Dined on 11 June 2019
Overall 5food 5service 5ambience 5

When in London we never miss to book a lunch at Pollen Street Social and we have never been disappointed, to the contrary in has always been an experience!

Report
Helpful
DT
Tampa
13 reviews
Dined on 10 June 2019
Overall 5food 5service 5ambience 5

GreT food fabulous service in a nice dinning room

Report
Helpful
A
1 review
Dined on 8 June 2019
Overall 3food 5service 5ambience 2

Great food and service. However we were a party of 8 booked for a birthday celebration and we were placed on a table in the front of the restaurant, rather than the main dining room. There were only a few tables in this area and it was therefore seriously lacking in atmosphere compared with the main restaurant which was disappointing.

Report
Helpful
LB
London
1 review
Dined on 8 June 2019
Overall 2food 2service 2ambience 3

Very poor on our second visit - we were hoping for more following our previous lunch time visit. The service is polite but lacking in the human touch of a conversation about the menu.

The food was “ok”. Noteworthy, the sourdough bread was on another level - I’ve never had such hard bread - fair play, probably the first bread to burn calories.

A great shame.

Report
Helpful
D
Kent
12 reviews
Dined on 8 June 2019
Overall 5food 5service 5ambience 5

Perfect venue for a celebration with exquisite food

Report
Helpful
CB
London
3 reviews
Dined on 8 June 2019
Overall 5food 5service 5ambience 5

Great food, great service, excellent value.
Would highly recommend a visit

Report
Helpful
OT
London
4 reviews
Dined on 8 June 2019
Overall 4food 5service 4ambience 5

Food was excellent albeit a small piece of gristle on one chicken piece. Look time between main course and dessert caused by taking dessert choice at the start not after the main course. Otherwise, very good indeed. Lacking a knowledgable sommelier but this wouldn’t be noted most of the time.

Report
Helpful
M
London
7 reviews
Dined on 8 June 2019
Overall 5food 5service 5ambience 5

Competition at work

Report
Helpful
m
London
1 review
Dined on 7 June 2019
Overall 5food 5service 5ambience 5

Outstanding food, service and atmosphere. Unpretentious unlike other similar standard restaurants. Service was impeccable. Thank you for a great evening.

Report
Helpful
RQ
1 review
Dined on 6 June 2019
Overall 3food 3service 4ambience 2

Sorry. Did not meet my expectations. The venue is beautiful. Great service. The courses came out a bit fast for us. The noise level was unacceptable for a restaurant of this caliber. Not relaxing at all. Food was very good although some of the combinations were a bit off for us. Bread served once, not offered a second time, but I do think if you ask you would be accommodated. One thing I regret that I think would have made our experience better - there are tables on the bar side - the atmosphere was nicer, I thought, and probably quieter. We’ve done several Michelin one and twos, so we have plenty to compare with.

Report
Helpful
NF
London
1 review
Dined on 5 June 2019
Overall 2food 3service 1ambience 2

I had been looking forward to going to Pollen Street social for some time, as it had been suggested to me by a couple of friends. I am really sorry to say however that myself and my co-workers will not be returning. Apart from the exceptionally loud noise levels (you have to shout to hear each other talk), the service was a bit lacklustre. There were a couple of mistakes made with our meals and drinks, but nothing that we wouldn't have overlooked. The biggest issue came when we went to leave, and our path was blocked by one of the staff members. My guests had chosen not to pay the full 12.5% service charge, and despite it being 'optional' one of the members of staff stopped us and announced that we had 'underpaid' our bill, and he would like to understand why. We were mortified by the exchange. I have eaten at many Michelin star restaurants over the last few years and can honestly say I have never had such an awful experience. If he was asking from the point of view of wanting to improve their service, there are ways an means of doing things. Don't announce in a busy room that your guests have 'underpaid' (especially when the service charge is supposedly optional!), instead, ask them politely if everything was to their satisfaction. You might get people returning then, which unfortunately will not be the case with me or my guests. It was extremely embarrassing for me as it had been on my recommendation that we went there, and my guests were left very unimpressed with the whole experience.

Report
Helpful
MA
London
7 reviews
Dined on 5 June 2019
Overall 4food 4service 4ambience 4

Food inventive and thoroughly enjoyable. Attentive service, as one would expect in a restaurant of this level.

Report
Helpful
F
Warwickshire
3 reviews
Dined on 5 June 2019
Overall 4food 5service 4ambience 3

The food and wine are superb. The staff are delightful. The noise level in the main body of the restaurant is awful. We moved to a table in the bar area so we could hear ourselves speak and think.

Report
Helpful
KJ
London
1 review
Dined on 4 June 2019
Overall 5food 5service 4ambience 5

Great food and an unforgettable experience. The waitress brought us another table's food at one point but apart from this hiccup it was great service.

Report
Helpful
AM
London
1 review
Dined on 4 June 2019
Overall 5food 5service 5ambience 5

We had an amazing 3 hour lunch. The food was probably the best we have ever had and the service was impeccable. The attention to detail was faultless. The best restaurant we have been to in London. We’ll be back! Soon.

Report
Helpful
OT
2 reviews
Dined on 1 June 2019
Overall 5food 5service 5ambience 5

Great food and excellent service.

Report
Helpful
LC
Birmingham
1 review
Dined on 31 May 2019
Overall 5food 5service 5ambience 5

Fantastic! We had a show to be at and the staff was mindful of our timing. Only wish they opened at 5:30 so we wouldn’t have been rushed!

Report
Helpful
f
London
1 review
Dined on 30 May 2019
Overall 1food 2service 1ambience 1

A very disappointing experience. The basics of an standard restaurant could not be found here; from the noise, service level, the food, decoration and the ambiance in general. Do not compare this social with any other ones globally including city social. Poor Performance!

Report
Helpful
LB
London
1 review
Dined on 30 May 2019
Overall 5food 5service 5ambience 5

Bright and buzzing space to enjoy lunch. Faultless food and charming service.

Report
Helpful
R
New York Area
1 review
Dined on 30 May 2019
Overall 5food 5service 5ambience 5

Came for the taster menu for my wife’s birthday. Amazing food, service and probably the best dessert ever! Special mention to the Head Chef doing the desserts, fantastic experience sitting up watching them work.

Report
Helpful
CC
London
2 reviews
Dined on 29 May 2019
Overall 5food 5service 5ambience 5

A lovely evening out to celebrate our anniversary. The food was delicious and the recommended wine complimented the tasting menu beautifully.

Report
Helpful
p
London
5 reviews
Dined on 28 May 2019
Overall 5food 5service 5ambience 5

A great place for a special lunch where good food Is served with charm.

Report
Helpful
J
London
2 reviews
Dined on 28 May 2019
Overall 5food 5service 5ambience 5

Outstanding lunch - my husband and I had the three course fixed price menu with half a bottle of red and half of white. Every dish sublime especially the chocolate delice! and the cheese board choices were beautifully explained table-side. Had head about the extras - the amuse bouche, the petit fours - but could not imagine how exquisite they would be. Perfect service and atmosphere. £200 for a special occasion.

Report
Helpful
AW
Cheshire
1 review
Dined on 25 May 2019
Overall 4food 4service 4ambience 5

Tasting menu was really good. Only point would be that my wife cannot eat ice cream so could not join in 'the Game' course.

Relaxed atmosphere and friendly staff.

Report
Helpful
M
London
1 review
Dined on 25 May 2019
Overall 5food 5service 5ambience 4

I had a dinner reservation for a Saturday evening for my boyfriends birthday. There was a birthday card waiting at our table which was such a sweet gesture. We both had the Tasting Menu which lasted for about a total of 3 hours and the food was delicious. The staff was fantastic and the birthday cake at the end of the night was such a lovely surprise! We love to come back in the future!

Report
Helpful
1
2
3
72
null