This restaurant added safety precaution details

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Pollen Street Social

4.7
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3286 reviews
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£41 and over
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British
Pollen Street Social is a contemporary bistro offering deformalised fine dining in Mayfair. The flagship restaurant of renowned chef Jason Atherton, it houses a restaurant, social bar, dessert bar and private dining room, and holds one Michelin star.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Clean menu provided to every guest
  • Sanitiser or wipes provided for customers
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waiting staff wear masks
What 3286 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7based on recent ratings
4.7
food
4.6
service
4.5
ambience
4.3
value
Noise · Moderate
94% of people would recommend it to a friend
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RM
vipRichardM
London
3 reviews
Dined 4 days ago
Overall2food5service2ambience5

No problem that choice was limited to 4 course or 8 course set menus but at close to £100 for even the 4 courses it would have been nice to be told ahead of booking. However, our main complaint is the 4.5 hours it took to serve those 4 courses, including over 30 mins for dessert to come. The food to time ratio was ridiculous, service was not at a level to be expected for a restaurant of any quality, far less one pitching for the top end of the market. There were lots of staff drying glasses at the bar but we had to ask repeatedly about the possibility of food arriving. We are no strangers to Michelin starred restaurants but the portion size was bordering on farcical: we certainly didn't expect to leave feeling still vaguely hungry. Despite all that, what was served was delicious.

SG
vipSG86
London
35 reviews
Dined 4 days ago
Overall5food5service5ambience3

Visited on reopening day following lockdown, having been several times in the past. New menu is excellent and we really liked the change in the a La carte menu to a fixed price 4 course menu. The brill, the duck and the pork were particularly good, whilst the strawberries and cream dessert was divine. My only criticism is the wearing of masks by the staff - it's the first restaurant we have visited where staff wore masks and it was difficult and sometimes impossible to understand what they were saying.

s
stephanied
London
5 reviews
Dined 4 days ago
Overall5food5service5ambience5

Booked a lunch on the first day open after coronavirus lockdown. We both had the tasting menu and the food was all wonderful. Every course was absolutely delicious and interesting - all that I would expect from a tasting menu. The tables were well spaced and I actually found the dining experience better then being elbow to elbow with other diners. Highly recommend.

PC
PeterC
London
2 reviews
Dined 4 days ago
Overall5food5service5ambience5

Absolutely outstanding. Jason and team were fantastic and the new menu is superb! Highly, highly recommended.

OT
vipOpenTable Diner
London
1 review
Dined on 17 March 2020
Overall5food5service5ambience5

great value for money

SM
SarahM
London
1 review
Dined on 14 March 2020
Overall5food5service5ambience5

Utterly joyful dining experience hidden in the heart of London’s West End. Treated us like royalty, were exceptionally kind and welcoming. Delicious food.

JR
JeanneR
1 review
Dined on 13 March 2020
Overall5food5service5ambience5

I was on a short trip to London from France for my birthday and Pollen Street Social was recommended by a friend. It was a really great experience and one I am hoping to repeat in the near future. No negative feedback at all, everything was excellent.

AM
AnneM
London
9 reviews
Dined on 12 March 2020
Overall5food5service4ambience4

The food is to die for, not only tasty but also beautifully presented! Very creative, lots of flavour and really reasonable in price considering Jason Atherton has one star Michelin! Not to be missed!

F
Francythat
London
2 reviews
Dined on 11 March 2020
Overall5food5service5ambience4

Wonderful dining experience; especially enjoyed the clever take on afternoon tea for the appetisers.
Staff were very friendly and attentive; couldn't fault anything.

AA
AmandaA
Norfolk
1 review
Dined on 10 March 2020
Overall5food5service5ambience5

This is the 4th time I have been, this time with my daughter. It is my favorite place.
The food is so delicious and I had suckling pig (again).

OT
OpenTable Diner
Berkshire
10 reviews
Dined on 9 March 2020
Overall5food5service5ambience5

Fantastic meal and service.
Great to see the restaurant busy in light of current situation. Wonderful atmosphere.

JM
JuliaMcKenzie
London
1 review
Dined on 7 March 2020
Overall5food5service5ambience4

What an evening! This was certainly the best dinner I have experienced in a long time, nothing was too much trouble and the food was just out of this world. Thank you for making us feel so welcome and looked after, we thoroughly enjoyed ourselves!

LM
vipLouiseM
London
1 review
Dined on 7 March 2020
Overall5food5service5ambience5

Amazing food and amazing service. Genuinely one of the best meals I’ve had and I’ve been to many high end restaurants across the world. The lunch menu is also great value. Would recommend the chicken for main.

E
Excellentmeal
London
3 reviews
Dined on 7 March 2020
Overall4food4service5ambience5

Very enjoyable food and good cocktails and wine. I had the crab starter, lamb main and hazelnut financier desert all very good. My wife enjoyed the cod main and the kids enjoyed the chicken main a lot also although perhaps not quite as tasty as the other two mains while still very good. I loved my desert and preferred it to the chocolate ganache taken by the rest of the table.

Canapés, amuse Bouche and petit fours good to excellent.

All very enjoyable.

Total cost of 265 pounds including service and drinks probably par for the course in London for a Michelin starred lunch for 4. I would quite strongly recommend and place it somewhere between a 4 and 5 star out of five experience.

CV
ClaudioV
London
5 reviews
Dined on 6 March 2020
Overall5food5service5ambience4

Lovely meal. We had the Set meal which was exceptional value. The food was very very good, and accompanied by a very good choice of wine from the sommelier.
We ate at about 230 on a Friday, which meant for a relaxed atmosphere.

Highly recommended!

OT
OpenTable Diner
London
2 reviews
Dined on 5 March 2020
Overall5food5service5ambience4

Food was absolutely fabulous, service attentive. The dinning room is a little noisy but it did not spoil the experience for us.

PJ
PaulJ
London
1 review
Dined on 5 March 2020
Overall5food5service5ambience4

We gave the vegan tasting menu a try and it was very creative and really tasty !

AL
ALEX
London
1 review
Dined on 29 February 2020
Overall3food4service4ambience3

Having to wait almost 30 minutes for our table to be prepared does not meet the standards of a Michelin restaurant in my opinion.
Our table was reserved at 21.15 and we were sat down almost at 21.45.
A pity.
Food was quite good, but not outstanding (tasting menu)
Service was good.
Good Wine list.

B
Billyrhone84
New York Area
1 review
Dined on 29 February 2020
Overall4food4service4ambience5

Was a lovely meal with good service although towards the end the courses were a little slow to come out, felt like we were forgotten about and had to ask when the next course was coming

IV
vipIanV
London
3 reviews
Dined on 29 February 2020
Overall3food3service1ambience3

All very nice but we had the tasting menu and when you have 30 mins per course in places it gets a little too much

DL
DavidL
1 review
Dined on 29 February 2020
Overall5food5service5ambience5

Fabulous! Pollen Street Social never fails to deliver. The set lunch is exquisite food, beautifully crafted and presented and amazing value. The three fulsome courses are supplemented with a range of amuse bouches, pre-desserts and petit fours (including a Bakewell tart), and a generous supply of delicious bread and salty butter. Really accomplished dessert skills displayed. Two gripes - one member of the group ordered the vegetarian lunch and thought that the agnolotti main was a very meagre portion, and the cost of wine - well it’s getting out of control isn’t it?

LA
LAURAD
London
1 review
Dined on 28 February 2020
Overall5food4service5ambience4

Great food and service, interesting place , a bit noisy

CP
CostasP
London
1 review
Dined on 28 February 2020
Overall5food5service5ambience5

Great location ambience venue style atmosphere. On the rather high price end of the market.

AG
AndreaGS
London
7 reviews
Dined on 28 February 2020
Overall5food5service5ambience5

Such a great meal - excellent service, delicious food at a very high standard.

P
Palmtree1
London
8 reviews
Dined on 28 February 2020
Overall5food5service4ambience5

Pollen Street Social has been a family favourite for several years and we make a point of recommending it to friends. On this occasion I took my friend for her birthday treat and it was her first visit. She absolutely loved it!
The service is excellent, the food is wonderful and there are so may delicious surprises too.
Pollen Street Social never fails to impress.

ST
SimonT
London
2 reviews