1820 Grill & Brasserie

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1. JB

   JanB

   Bristol

   1 review

   1.0

   1 review

   Dined on 20 May 2022

   overall1food1service3ambience1

   The restaurant itself is large and nicely furnished but….. The atmosphere was totally flat - the 3 occupied tables were all against one wall and we felt as if we were not very welcome. The menu choices were very few and very expensive. Our ‘artisan bread’ was 2 pieces of toast and 2 white rolls with a balsamic and oil dip. We had to ask for side plates and butter. We both chose the ‘chicken supreme’ which was 2 pieces of very dry chicken, lots of chips (which actually tasted good), some limp lettuce and a slice of mushroom. We asked if it came with a sauce thinking it would be creamy one but were told that it didn’t come with one but could pay £2.50 each for one. We chose a red wine jus which came in the tiniest of jugs with a watery gravy in it. We also asked for a side dish of seasonal vegetables (thinking broccoli etc. ) but which ended up as a bowl of over cooked dices of something. After a few mouthfuls we couldn’t eat the rest as it was so unappetising. We complained and to give the staff credit we were not charged for the main meal - only the bottle of wine and the bread. This occasion was our wedding anniversary and we were so very disappointed with the whole experience. We will definitely not be going back there again.

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2. TT

   TannyT

   1 review

   3.0

   1 review

   Dined on 10 April 2022

   overall3food4service2ambience2

   For the price I was really disappointed. Food was nice. But nothing special. Steak was a bit overcooked as was the chicken. My son really enjoyed the fish bouillabaisse though. Starters were again nice but over priced. Wine was however excellent. Waiting staff were a bit inattentive. Had to ask twice for the wine menu and when I highlighted that my child’s glass had a long chip in it, it was taken away but not replaced. Staff often had heads down rather than looking around to see if they were needed and I did not feel I could call out as the place was so quiet with only 3 tables being served. Overall disappointed but food was fine and excellent wine.

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3. NC

   NikC

   London

   2 reviews

   1.0

   2 reviews

   Dined on 20 February 2022

   overall1food1service1ambience1

   I booked the table while on my way to the hotel and we were running late due to poor weather conditions, I was staying in the hotel too and told reception we were running late. Arrived 10 minutes after our original seating time and the chef had cleaned up and closed the kitchen so although the restaurant sent me confirmations to say I was seated and have asked me to review I’m not sure how I can seeing as they couldn’t keep the kitchen open until passed 8.40pm.

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4. MM

   MissM

   London

   3 reviews

   4.0

   3 reviews

   Dined on 11 February 2022

   overall4food4service4ambience4

   Nice preseted food Small menu with dishes of the day for some of the options. Food was tasty and the price was fair Good wine options. Staff were friendly and helpful

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5. LP

   LiamP

   Hampshire

   4 reviews

   1.0

   4 reviews

   Dined on 25 July 2021

   overall1food1service5ambience2

   IOW tomatoes was actually half a standard tomato and the buttermilk chicken was a raw KFC still with blood visible.

   1820 Grill & BrasserieResponded on 26 July 2021Dear Liam, My apologies for the issues you had with food during your stay with us, as far as I am aware our Food and Beverage Manager dealt with this issue last night when you dined with us. Thank you for taking the time to feedback again. Kind Regards, Laura Garner-Willetts General Manager

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6. P

   Pitstop

   London

   9 reviews

   vip
   4.0

   9 reviews

   Dined on 25 June 2021

   overall4food4service4ambience2

   We booked dinner , the staff were lovely and dinner although crumble disappointing and no ambiance.

   1820 Grill & BrasserieResponded on 29 June 2021Dear Pitstop, Thank you for your review, my apologies about the issue with the crumble, my team did make me aware of this and said it had been resolved by taking it off the bill that evening. I will pass on to the team your lovely comments about them. Kind Regards, Laura Garner-Willetts General Manager

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7. OT

   OpenTable Diner

   London

   11 reviews

   3.0

   11 reviews

   Dined on 21 June 2021

   overall3food3service5ambience3

   Does the basics well but an attempt at curried vegetables was dreadful! Sent it back and ordered fish and chips. Burger was excellent as were the waiting staff

   1820 Grill & BrasserieResponded on 22 June 2021Thank you for taking the time to review your recent meal with us, I will look into the feedback provided about the curried vegetables with my Kitchen team. Many Thanks, Laura Garner-Willetts General Manager

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8. CM

   CarolynM

   1 review

   4.0

   1 review

   Dined on 14 June 2021

   overall4food4service5ambience4

   I used this place for business meetings quite a bit before the pandemic, although the booking system has changed, you can't just "drop in" the facilities are just as comfortable as they always were. Food, service and setting all beautiful.

   1820 Grill & BrasserieResponded on 19 June 2021Dear CarolynM, Thank you for the review and we look forward to seeing you again soon. Kind Regards,

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9. JO

   JohnO

   London

   4 reviews

   5.0

   4 reviews

   Dined on 5 June 2021

   overall5food5service5ambience4

   Great service (staff very friendly) and the food was lovely

   1820 Grill & BrasserieResponded on 15 June 2021Dear JohnO, Thank you for taking the time to review and I am so pleased to read that you enjoyed your time with us. I hope we can welcome you back again soon. Kind Regards, Laura Garner-Willetts General Manager

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10. TS

    TatianaS

    London

    1 review

    4.0

    1 review

    Dined on 30 May 2021

    overall4food4service5ambience2

    Food was quite nice, but it felt like a school canteen

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11. a

    adaml

    London

    2 reviews

    3.0

    2 reviews

    Dined on 30 May 2021

    overall3food3service3ambience3

    Burger undercooked, lamp a little tough but tasty. Fish was perfectly cooked and delicious. But for the price point, certainly not worth the amount spent. Would have paid half. But at the time, it was the only restaurant with seating.

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12. EN

    EmilyN

    Hampshire

    1 review

    1.0

    1 review

    Dined on 30 May 2021

    overall1food1service1ambience1

    Terrible food, terrible service. Grilled chicken was actually fried! Had better steak from Aldi! I wanted to make a complaint there and then however my husband was too embarrassed so we settled the bell and went elsewhere for dessert. I really begrudged paying the £180 bill!!!! The only nice thing was the wine! Had to serve out our own knives and forks that was just plonked on the table. How on earth did this restaurant get two AA rosettes?? Will not be returning!!

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13. JF

    JackieF

    1 review

    3.0

    1 review

    Dined on 10 August 2020

    overall3food3service1ambience1

    Good food, outdoor terrace area overlooks hotel car park, Service frustratingly slow.

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14. OT

    OpenTable Diner

    London

    27 reviews

    vip
    1.0

    27 reviews

    Dined on 14 July 2020

    overall1food1service3ambience1

    This restaurant disguised the fact that it is the restaurant of the Forest Lodge Hotel,Lyndfield. The Restaurant had been moved into a much bigger room with ZERO ambience,there were just 2 other diners, the food was execrable; my wife’s starter was a few peas with a blob of goats cheese, and mine was braised squid which was appalling, both were sent back as they were stone cold. We ordered steaks very rare and medium rare, they arrived medium and medium rare, we couldn’t be bothered to send them back, the one saving grace was the triple cooked chips which were very good. All in all an appalling experience.

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15. OT

    OpenTable Diner

    Kent

    1 review

    4.0

    1 review

    Dined on 29 November 2019

    overall4food4service5ambience4

    Lovely local produce, excellent vegetarian choice and nice atmosphere

    1820 Grill & BrasserieResponded on 10 December 2019Thank you for taking the time to leave a review after your recent meal with us, I hope we will see you again soon. Kind Regards, Laura Garner-Willetts General Manager

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16. J

    Julian

    Surrey

    3 reviews

    vip
    3.0

    3 reviews

    Dined on 7 September 2019

    overall3food4service4ambience2

    Restaurant was almost empty and lacked atmosphere. Food was good

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