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31 Castlegate Restaurant

4.3
4.3
76 Reviews
£25 and under
British

Located in the heart of York, our restaurant offers contemporary European cuisine in a charming atmosphere. Impressive period decor in situ. First Floor, high ceilinged dining room. Our private dining room is available for parties of up to 24 people, so book your hen party, anniversary, birthday, staff party, etc with 31 Castlegate. An excellent set menu that changes weekly is available, please ask one of our waiters about it. Our a-la-carte menu is available alongside the set menu and offers a further selection of wonderful dishes to satisfy even the most discerning foodie.

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2 people

October 2021
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23:30


Booked 7 times today
  • Dining style

    Casual Dining

  • Cuisines

    British, Contemporary European

  • Hours of Operation

    Mon–Fri 16:45–22:00
    Sat, Sun 11:30–22:00

  • Phone number

    01904 621404

  • Payment Options

    MasterCard, Visa

  • Dress Code

    Casual Dress

Safety precautions

  • Cleaning & sanitising

    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Extra space between tables
  • Protective equipment

    • Waiting staff wear masks

0 photos

No photos have been uploaded for this restaurant yet.

Menu

At present, we do not have menu information for this restaurant. Please see their website or wait to visit the restaurant to learn more.

What 76 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.3
4.3 based on recent ratings
  • 4.4Food
  • 4.2Service
  • 4.0Ambience
  • 4.3Value

NoiseModerate

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  1. SS

    SallyS

    New York Area

    24 reviews

    vip
    4.0

    24 reviews

    Dined 1 day ago

    overall4food4service4ambience4

    Good food. Good location. Cool old building.

  2. JC

    JukeCheshire

    Yorkshire

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food4service4ambience3

    Food tasted lively and was well presented. We had 3 course special and enjoyed it very much. If you don't like cheese you'd struggle

  3. GM

    GMJA

    Yorkshire

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5

    Excellent food and great value. Great choice on the set menu. I had the mushroom tart, ribeye with peppercorn sauce and the panne cotta. Delicious

  4. PN

    PaulaN

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5

    What a gem of a place. We have eaten in several mitchelin restaurants and this was of equal quality but with more generous portions for those with a healthy appetite. The ambiance was buzzing, food excellent and great value for money. The service was exceptional. If ever we come back to York, we will definitely be visiting again.

  5. JT

    JonathanT

    Warwickshire

    3 reviews

    5.0

    3 reviews

    Dined 2 days ago

    overall5food5service5ambience4

    Excellent food !

  6. CM

    CM67

    Yorkshire

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food4service4ambience4

    Great food and service, I would definitely recommend this restaurant.

  7. SS

    StephS

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5

    Beautiful food and wonderful service. The sea bass and steak was wonderful and we were not kept waiting for long. The staff was very helpful and very friendly. Will be recommending to everyone we know. Hope to come back soon!

  8. S

    Supernanna

    Yorkshire

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    What a find! Visited York for the day and looked at restaurants on trip advisor. Do not be put off by negative reviews. Four of us dined from the evening menu and had starters and mains. Every meal was of a high quality standard you would expect from a restaurant of this calibre. The waiter was charming and attentive. My husband recommends the mussels and sea bass and my starter of mushroom flan was delicious. Generous Portions meant we could not manage desserts. Highly recommended and excellent value for money.

  9. BN

    BrianN

    Milwaukee

    1 review

    5.0

    1 review

    Dined on 10 October 2021

    overall5food5service5ambience5

    Had the Sunday Dinner. The best Yorkshire Pudding I’ve had, and the gravy was rich and flavorful. Great all round experience.

  10. C

    Carolinec

    Yorkshire

    1 review

    2.0

    1 review

    Dined on 9 October 2021

    overall2food3service1ambience3

    Lovely restaurant however the hour wait for our starters and seemed as thou the staff forgot about us

  11. RM

    RubyMeg

    Yorkshire

    1 review

    4.0

    1 review

    Dined on 8 October 2021

    overall4food4service3ambience3

    Welcomed upon arrival and a lovely table prepared for us when they realised it was my husbands birthday. Excellent range of menu choice. Sadly the two menus can't be mixed though which limits the selection somewhat. My three courses were delicious and suited my small appetite perfectly. My husband was a little disappointed in the very small duck breast portion and accompaniments. This is a lovely little restaurant that could be great with a little staff training and refinement.

  12. OT

    OpenTable Diner

    Yorkshire

    2 reviews

    4.0

    2 reviews

    Dined on 8 October 2021

    overall4food4service5ambience4

    Passed this place many times and finally glad we booked and enjoyed a great evening, we’ve been missing a hidden gem. Food, was excellent and service attentive, throughly recommend the duck. Value for money, won’t be walking past to often again!!

  13. AW

    AbbyW

    Yorkshire

    1 review

    3.0

    1 review

    Dined on 8 October 2021

    overall3food3service3ambience3

    Overall experience was ok. 4 of us went, one of us really enjoyed the food, and the rest of us found it a bit 'meh'. It's nice to have vegan options but they are a bit bland tasting. Service was slow. Drinks are overpriced. Friendly staff however, and sweet little restaurant. Probably won't go back.

  14. OT

    OpenTable Diner

    Yorkshire

    3 reviews

    5.0

    3 reviews

    Dined on 8 October 2021

    overall5food5service5ambience5

    Lovely evening. Staff attentive as always and the food was gorgeous. Can be for day to day or special occasion and will be back

  15. JG

    JenetteG

    London

    1 review

    5.0

    1 review

    Dined on 6 October 2021

    overall5food5service5ambience5

    Lovely restaurant, great service and the food is very good quality. It’s nicer then the restaurants around. The restaurant should have more signs outside, I can imagine people don’t realise it’s there.

  16. MH

    MallyH

    Yorkshire

    2 reviews

    4.0

    2 reviews

    Dined on 4 October 2021

    overall4food4service5ambience2

    Good food and service, warm but lacking in atmosphere as it was bland and uninspired environment

  17. CM

    ClareM

    London

    3 reviews

    4.0

    3 reviews

    Dined on 3 October 2021

    overall4food4service5ambience3

    A set menu which was good value for the Sunday roast with a well sized portion. The beef was excellent and the pork very good (though could have done with apple sauce). Also nice to see a vegetarian roast offered. Choice of desserts was fine, though the Marsala Tiramisu needed more Marsala. The coconut and lime panacotta was delicious. Although it was quiet when we arrived it did fill up, and there was a nice buzz. Good dining area, decorated plainly in keeping with the period of the building. Excellent service. Would definitely recommend.

  18. D

    Ducky

    Yorkshire

    1 review

    5.0

    1 review

    Dined on 3 October 2021

    overall5food5service5ambience4

    Quiet restaurant. Staff very attentive. Food presented well and delicious. We went for sunday lunch Recommend this restaurant

  19. TA

    TracyA

    1 review

    5.0

    1 review

    Dined on 2 October 2021

    overall5food5service5ambience5

    Very good service from the start did have to wait a while for the main course but worth while the wait it was delicious

  20. MR

    MargaretR

    Yorkshire

    4 reviews

    5.0

    4 reviews

    Dined on 2 October 2021

    overall5food5service5ambience5

    Lovely little gem of a restaurant. Nice atmosphere. Very friendly attentive staff. The food was really good, we had the set menu which was great value for money. Not a huge choice but it doesn't need to be if its done well, which it was. Would highly recommend a visit.

  21. TW

    TerriW

    1 review

    5.0

    1 review

    Dined on 2 October 2021

    overall5food5service5ambience4

    Excellent food with brilliant vegan options. Service was slightly slow, I'm glad we turned up early as we were on a time schedule for the theatre but the wait for our main course wasn't ridiculous. Reasonable prices. I will definitely be going back!

  22. CH

    ClaireH

    Yorkshire

    2 reviews

    5.0

    2 reviews

    Dined on 2 October 2021

    overall5food5service5ambience5

    Fantastic food and fantastic. Cheese fondue was a dream.

  23. MJ

    MrsJones47

    London

    3 reviews

    5.0

    3 reviews

    Dined on 1 October 2021

    overall5food5service5ambience3

    Delicious, well presented food. The ambiance could be improved by candles, flowers but perhaps that’s what keeps the prices down. Excellent value.

  24. PM

    PennyM

    1 review

    4.0

    1 review

    Dined on 30 September 2021

    overall4food4service1ambience4

    Excellent staff, very friendly. Great value for money.

  25. SG

    StuartG

    1 review

    5.0

    1 review

    Dined on 30 September 2021

    overall5food5service5ambience5

    Excellent food. Excellent service. Was concerned about recent poor reviews but we had an excellent evening, the food was very good indeed.

  26. FB

    FionaB

    Angus

    1 review

    5.0

    1 review

    Dined on 29 September 2021

    overall5food5service5ambience4

    Great food, nice mix of choices, not rushed, would recommend.

  27. SW

    SimonW

    1 review

    5.0

    1 review

    Dined on 26 September 2021

    overall5food5service5ambience5

    Lovely place, nice ambiance, good value would go again.

  28. AG

    ArnieG

    1 review

    1.0

    1 review

    Dined on 25 September 2021

    overall1food2service1ambience2

    SHOCKING We were really looking forward to having dinner ate 31 Castlegate, the reviews looked great and they had a very niece Vegan stand-alone menu. We got to the venue at the right time, but had to wait without any attention for around 10 to 15 minutes, after which it took another 15 minutes to get our drinks order in. When asking about vegan friendly white wines we were told they did not have any, but after closer investigation of the menu, one actually was listed as vegan. After ordering this, the incorrect wine was brought out (a red in a wine cooler), and then we were told that they did not have a full bottle left, but could give us a medium glass. Subsequently, we found out (internet search), that there was another white on the menu which was vegan friendly, but not listed on the menu as such. Food arrived an hour later and was ok, but a really long wait. We had ordered our dessert when we ordered the main course, yet after a further hour after finishing the main, we simply had enough. We stated that we were going to leave without the dessert, and are prepared to pay for the drinks, but not the food, but the head waiter was not happy with this, even after explaining all the reasons why. There was no apology of any form at any point during the evening, asking us if everything was fine, did we wish to have another drink, nothing. We were not the only unhappy customers, as we watched another group walking out without even getting any food. He would not accept payment for the drinks only, despite us wanting to pay for these, so we had no option but to just leave, with his threatening final statement of “I have your details”. We do not like to leave bad reviews, but this is definitely a place which we will never go back to.

  29. SB

    StevenB

    1 review

    1.0

    1 review

    Dined on 25 September 2021

    overall1food1service1ambience1

    We had a table booked for 7.30 but unfortunately after waiting for 1 hour (most of it without a table) we still hadn’t got a menu so decided to leave and find somewhere else

  30. TR

    TRP213

    1 review

    1.0

    1 review

    Dined on 25 September 2021

    overall1food1service1ambience1

    We turned up at the restaurant 5 mins early and were told to come back in 15 - 20 mins as it was busy. That wasn't too much bother for us. We came back in 20 mins and then sat by the front of the restaurant in queue for 20 mins. We noticed that a table by the door, the customers were looking annoyed and frustrated. We eventually sat down and waited 20 odd minds for staff to come over and take our order for drinks (we had been trying to get their attention for a while but they kept ignoring us!). We then ordered the food and then I noticed multiple groups coming up to pay for their food (obviously frustrated at the time it was taking!). I then saw a woman come up and complain saying she had waited 2 and a half hours for food. I went to the toilet and there were more people complaining in the queue about the wait. I realised it would be best to cancel our order and leave. Very frustrating as every other restaurant was booked up due to the races being on. Great way to spend your evening after I had proposed to my girlfriend!

  31. JP

    JoanneP

    1 review

    5.0

    1 review

    Dined on 25 September 2021

    overall5food5service4ambience5

    Food was excellent we cannot fault. Service a little slow but it didn't take away from the fabulous food. We went for the set evening meal which was great value. We would definitely eat here again.

  32. IW

    IanW

    Yorkshire

    1 review

    1.0

    1 review

    Dined on 25 September 2021

    overall1food2service1ambience3

    Starter took 25mins to come waited another 30mins for our main meal. Only managed to have 2 drinks while there. Asked for bill after 20mins had to go and find waiter and ask again. I know they were understaffed but why book loads of people in if you can't serve them. It wasn't our 1st visit we've been a few times. Prices have gone up recently as well. Won't be going back for a while.

  33. CH

    ChrisH

    1 review

    1.0

    1 review

    Dined on 21 September 2021

    overall1food1service1ambience1

    We were surpised to be asked for a review of this restaurant as it is currently just a building site. We received several emails from opentable confirming our booking, and even one saying that we had attended for a meal. fortunatley we had already seen the place the day before, and booked in somewhere else. Someone needs to get their act together!

  34. MB

    MichelleB

    Yorkshire

    1 review

    1.0

    1 review

    Dined on 18 September 2021

    overall1food1service1ambience1

    After having to confirm 3 times that we would be arriving. Got to the restaurant to find it was then closed due to some fault. Why did no ond let us know!! Could not get in anywhere due to it being Saturday night and very busy in York.

  35. SS

    StephenS

    Yorkshire

    2 reviews

    1.0

    2 reviews

    Dined on 17 September 2021

    overall1food2service1ambience1

    Atrocious customer experience You cancelled my booking with 3 days to go without any apology or explanation. Alternatives are not available in York at 3 days notice. When I emailed you separately you sent me a standard text with an explanation that electrical work meant the restaurant wouldn't open until the week after when you would be delighted to have your grand opening- still no word of an apology I have not been delighted at all Despite historic positive experiences at 31 castlegate current mood is to not be supportive Sending me a request to rate my experience is the final insult

  36. a

    andrea

    Newcastle

    2 reviews

    1.0

    2 reviews

    Dined on 16 September 2021

    overall1food1service1ambience1

    Was not told this restaurant was still shut only found out a few hours before we went not happy at all first time in York was looking forward to coming

  37. S

    Smiler

    Ayrshire

    2 reviews

    5.0

    2 reviews

    Dined on 21 August 2021

    overall5food5service5ambience5

    Can definitley recommend Castlegate Restaurant. Fabulooos food, lovely presentation and so tasty, great value for the set menu. Would like to mention the young lady and man serving who couldn't do enough for us, so pleasant and helpful, particularly when we had a couple of special requests, absolutely no problem for them...Thank You.

  38. KG

    KevinG

    Edinburgh

    1 review

    5.0

    1 review

    Dined on 21 August 2021

    overall5food5service5ambience5

    Great service great food great value - definitely be back

  39. HW

    HannahW

    1 review

    5.0

    1 review

    Dined on 20 August 2021

    overall5food5service5ambience5

    Amazing food, wonderful service and such great value for money

  40. KD

    KevD73

    Devon

    1 review

    3.0

    1 review

    Dined on 19 August 2021

    overall3food4service3ambience2

    My 2 kids (12 & 15) and I visited here on a Thursday evening. I chose the 2-course set menu. Both the starter and the main course were superb, tasty, and good value. Although there was no separate kids menu, the kitchen was able to accommodate them with no problem. Drinks were pricey, but not unexpected. Service was good, didn't have to wait too long between dishes. My only gripe would be that we didn't have a great table (next to the kitchen cutlery and doorway). Being adjacent to the car park was super convenient, but again being in the city centre prices were expectedly on the high side. Overall we had a good experience here.

FAQs

31 Castlegate Restaurant is rated 4.3 stars by 76 OpenTable diners

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.

Make a booking

2 people

October 2021
Mon
Tue
Wed
Thu
Fri
Sat
Sun
27
28
29
30
1
2
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23:30


Booked 7 times today
Google Map for 31 Castlegate Restaurant

31 Castlegate Coppergate Shopping Centre York, York YO1 9RN

  • Area

    York

  • Hours of Operation

    Mon–Fri 16:45–22:00
    Sat, Sun 11:30–22:00

  • Cuisines

    British, Contemporary European

  • Dining style

    Casual Dining

  • Dress Code

    Casual Dress

  • Payment Options

    MasterCard, Visa

  • Additional

    Beer, Cocktails, Full Bar, Indoor Fireplace, Patio/Outdoor Dining, Wine

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