A Mano Coffee Bar & Kitchen

Review summary

1. N

   Nick

   London

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   It was supposed to be a Scott Elvis night but due to change of ownership had not been well publicised and he left without singing as only 4 tables occupied. This is usually a sell out. Staff were attentive and friendly. Food was ok but not great.
   

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2. L

   Lisa

   Kent

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   A great night atmosphere wise , music was a little loud to start with, but they realised this and toned it down as we couldn't speak over the table. The food was nice and fresh. We all enjoyed our meal, maybe a little overpriced for portion size. Live singer was really entertaining and made a birthday celebration great fun.
   

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3. T

   Terri

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food, fresh and generous portions. Staff were very attentive. They had a live singer in and she was really good.
   

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4. R

   Rachel

   London

   6 reviews

   3.0

   6 reviews

   Dined on 13 September 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I've eaten here a few times and the food is usually good but this time it was a little disappointing. Pasta was undercooked. Starter lacked flavour.
   

   A Mano Coffee Bar & KitchenResponded on 1 October 2024

   Thank you for your feedback. We're glad to hear you've enjoyed your visits in the past, but we're sorry to learn that your recent experience did not meet your expectations. Under-cooked pasta and a lack of flavour in the starter are certainly not what we strive for. We appreciate you bringing this to our attention, and we will ensure that our kitchen team addresses these issues. We hope to have the opportunity to serve you again soon and provide you with the high-quality meal you’ve come to expect from us.
   

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5. m

   monique

   Kent

   1 review

   2.0

   1 review

   Dined on 10 September 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   as we booked our table was it not set up ie no idea of our booking ( thats how it came across) my pizza was drenched in oil & i returned it .. i then had pasta which was lovely.. the service was average as the manager is not doing her job by by directing her young staff accordingly (the young girls were lovely and friendly ) why on earth is there a massive tv which was then put on & formula 1 was than being shown which was a distraction also the service charge should go to the staff and not to managment !!! we did receive a free bday cake which was a nice gesture my booking was 10/09 under the name of monique
   

   A Mano Coffee Bar & KitchenResponded on 1 October 2024

   Thank you for your feedback, Monique. We sincerely apologize for the issues you encountered during your visit. It's concerning that your table wasn't set up and there was confusion regarding your booking; we will address this with our team. We’re sorry to hear that your pizza was drenched in oil, but we’re glad you enjoyed the pasta. We'll ensure our management guides the staff more effectively moving forward. We also appreciate your thoughts on the TV; we understand how it can be distracting. We're pleased you enjoyed the birthday cake, as we aim to make celebrations special. Thank you again for your insights. We hope you'll give us another chance to provide a better experience in the future.
   

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6. D

   Daniel

   Kent

   1 review

   1.0

   1 review

   Dined on 19 August 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Tiny portions of an awful quality for an inflated price.
   

   A Mano Coffee Bar & KitchenResponded on 1 October 2024

   Thank you for your feedback. We're sorry to hear that your recent experience didn't meet your expectations regarding portion sizes and food quality. We strive to provide value to our customers, and your comments will help us improve. We hope you'll consider giving us another chance in the future.
   

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7. A

   Annabel

   London

   21 reviews

   3.0

   21 reviews

   Dined on 13 August 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Tried out the new 2-4-1 burger deal on a Tuesday...burgers were excellent and we really enjoyed them and thought it good value. Sadly however the two young waitresses who served us, while both very nice and friendly, did not speak very good English and we struggled to place our orders with them. We were confused as to why someone who was not confident in speaking English would work in a restaurant. This was a bit frustrating to say the least.
   

   A Mano Coffee Bar & KitchenResponded on 21 August 2024

   Dear Annabel, Thank you for trying out our new 2-4-1 burger deal and for your kind words about the quality and value of our burgers! We're delighted to hear you enjoyed your meal. We apologize for any frustration you experienced while placing your order. Our team is diverse, and while some of our staff are still perfecting their English, they are dedicated to providing a friendly and welcoming service. We appreciate your feedback and will continue to support our team in improving their language skills. We hope to welcome you back soon for another enjoyable meal!
   

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8. SP

   SandraPH

   London

   3 reviews

   1.0

   3 reviews

   Dined on 25 July 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   It has gone down hill. We had been regulars but, the food, wait times and portion sizes were dispicable. Orders were incorrect, one waitress had no clue. I'm gutted, it was my favourite place in Orpington and I refuse to go back.
   

   A Mano Coffee Bar & KitchenResponded on 21 August 2024

   We're truly sorry to hear about your recent experience and that we didn't live up to the standards you were accustomed to. We value your feedback and want to assure you that we're committed to improving. Please know that your concerns will be addressed with the team. We hope you'll consider giving us another chance in the future. If you'd like to discuss this further, please reach out to us at hello@amanokitchen.co.uk. Thank you for your past patronage, and we genuinely hope to welcome you back one day.
   

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9. ND

   NicolsD

   Dorset

   11 reviews

   vip
   5.0

   11 reviews

   Dined on 25 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice Italian restaurant. Food was very nice. And beer on draught. Nice selection of wines. The pizza was very good. Staff were very friendly and service was fast. We explained that we didn’t have much time as we’re heading to the cinema. And they ensured that we had our food in time. Would return & recommend.
   

   A Mano Coffee Bar & KitchenResponded on 21 August 2024

   Thank you for the lovely review! We're delighted to hear that you enjoyed your meal and appreciated our selection of wines and draught beer. It’s great that we could accommodate your schedule and get you to the cinema on time. We look forward to welcoming you back soon. Thanks for recommending us!
   

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10. OT

    OpenTable Diner

    London

    1 review

    1.0

    1 review

    Dined on 24 July 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    Orders wrong multiple times, poor service, one of the pastas was not nice. No wonder it was empty.
    

    A Mano Coffee Bar & KitchenResponded on 21 August 2024

    Thank you for sharing your feedback with us. We're truly sorry to hear about your experience and the issues with your order and service. This is not the standard we aim to uphold, and we apologize for the disappointment. We’d appreciate the opportunity to make things right. Please consider reaching out to us directly at hello@amanokitchen.co.uk so we can discuss your visit further and ensure your next experience is much more positive. Thank you for bringing this to our attention.
    

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