Afternoon Tea at Caffe Concerto - 29/31 Piccadilly

3.5
102 reviews
£25 and under
Italian

Top tags:

Afternoon Tea
Another brilliant display of interior and service with in Caffe Concerto located on Piccadilly Street, in the heart of London. In return for the location rewarded to Caffe Concerto by the agent of her Majesty the Queen “The Crown Estate”, Caffe Concerto has once again complemented this renowned area of London
What 102 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.5based on recent ratings
3.6
food
3.4
service
3.6
ambience
3.1
value
Noise · Moderate
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K
Kay21
1 review
Dined on 20 November 2021
Overall3food4service4ambience1

Food was tasty and service was ok considering how busy the Caffe was. Ambience was not nice, seating was too close to other tables.

RS
RichardS
1 review
Dined on 19 November 2021
Overall4food4service5ambience4

Food was lovely. Bit short on the amount of savoury (2x small sandwiches and a small brioche bun) Had to ask for more clotted cream as there was only enough for one person ( 1x plain scone & 1x fruit scone) and there was 2 of us but waiter was happy to get more.
Overall lovely afternoon Tea.

C
Carys
London
5 reviews
Dined on 7 November 2021
Overall3food2service3ambience3

Cakes were a little hard, so afternoon tea was disappointing. We also had a pasta dish which was good but expensive

HJ
HeleneJ
Bath
1 review
Dined on 30 October 2021
Overall4food4service4ambience4

Friendly staff. Nice selection of teas. Window table gave us a view of bustling London which included an ant-vax demonstration.

L
Lelly
London
2 reviews
Dined on 28 October 2021
Overall2food2service2ambience2

Overall not a great experience. No soap in the ladies toilet. Food very average and overpriced. Too many bones in the salmon fillet! Bruschetta dreadful

CM
CaroM
London
4 reviews
Dined on 23 October 2021
Overall3food2service3ambience3

Lovely staff, very helpful. Lack of chefs meant long waits for food.
I had a terrible ham omelette which wasn’t whipped together properly and slices of ham were thrown all over the eggy mess.
I have eaten omelettes for years and was even taught by an au pair how to cook on professionally!
We love Caffe Concerto but due to awful food and lack of chefs, we won’t be going back soon sadly.

D
Dani
1 review
Dined on 7 October 2021
Overall2food2service2ambience2

over priced, nearly £6 for two small scones, a pot of jam that was barely enough for one scone and a tea spoon of clotted cream.
They did not have full complement of ice cream flavours, did not have decaffeinated coffee.
Smell of cigarette smoke from the toilets.
I will not be going back.

LT
LornaT
London
2 reviews
Dined on 2 October 2021
Overall4food4service4ambience4

A lovely afternoon eating yummy cakes and sandwiches. A great venue and easy to get to.

a
ac133
Dorset
7 reviews
Dined on 25 September 2021
Overall2food3service1ambience2

I went with my daughter and her friend for a pre-university treat of afternoon tea. The food was fine and a couple of the serving staff were trying their best in a busy environment. But overall the service was very poor and very slow. We had to ask more than once for things that had been ordered but had been forgotten (including the tea!). Disappointing.

AJ
AprilJ
1 review
Dined on 18 September 2021
Overall5food5service5ambience5

Excellent food and service. Very friendly staff and very attentive

L
Leafy
1 review
Dined on 18 September 2021
Overall3food3service2ambience4

First off, we had lower expectations going into the establishment due to online reviews. We had a gift voucher for afternoon tea. On the bright side, the atmosphere and ambience was pleasant and overall the afternoon tea platter was good! Nothing fancy and no choice of teas (just English breakfast), but the platter presented was presentable and tasty. Like many reviews, I would say the service was just ok. We had to ask multiple times for our drinks. The staff seemed to be there, but not present. We didn't have main dishes so can't speak on quality of hot prepared meals. I wouldn't really recommend the chain as we are spoiled for choice here in London (and they could do better), but it was a decent experience.

DZ
DaniZ
1 review
Dined on 14 September 2021
Overall5food5service5ambience5

it was very tasty, atmospheric. high service, excellent presentation of dishes, delicious dessert

N
Normhay
1 review
Dined on 9 September 2021
Overall5food5service5ambience5

Great service, very good coffee, good amount of space

OT
OpenTable Diner
1 review
Dined on 7 September 2021
Overall4food5service5ambience4

We went for afternoon tea. The service was friendly. The food were veey tasty.

s
sydneyc
1 review
Dined on 6 September 2021
Overall1food2service1ambience1

absolutely terrible, my friend was presented with the wrong meal and staff ARGUED BACK with her and insisted she ordered chicken when she ordered salmon. poor service, rubbish food, all staff were completely miserable and didn’t care.

DH
DawnH
1 review
Dined on 6 September 2021
Overall5food5service5ambience5

Beautiful setting attention. To detail service was great and most of all afternoon rea was delightful

OT
OpenTable Diner
London
2 reviews
Dined on 4 September 2021
Overall2food2service3ambience3

The food was really very average and disappointing, certainly for the price point too.

Sadly won’t be returning.

OT
OpenTable Diner
London
1 review
Dined on 10 August 2021
Overall4food4service3ambience4

It was a great location, service was very attentive to start off but it tailed off and it was difficult to get staff’s attention to pay the bill. Think it was a shift change? But they were all friendly.

Food was fine. & would definitely come another time. In fact this is my second visit

LW
LaurynW
1 review
Dined on 1 August 2021
Overall4food5service4ambience4

We went for my mums birthday, all the staff were lovely and treated us so wonderfully! My mum had the most amazing time!! Food was sensational!! Will definitely be going back!

JS
JaneyS
1 review
Dined on 26 July 2021
Overall2food2service1ambience2

This was such a disappointment. When I arrived the manager said he didn't have the booking and asked if I was in the right place. I found the booking in my emails and went to show him and clearly over his shoulder I could see the booking on his system. This meant he had not looked and they were not prepared for a party of this size. Although they were not busy at all - we found the whole service poor. From waiting ages for our drinks, things missing from our afternoon tea, to being automatically charged for service. When we challenged this we were told 'it's not my restaurant and I make £9 per hour.'
One of our party is disabled and there is no disabled toilet - I thought everywhere had to make provision for disabled people! She had to struggle up and down stairs.
We saw people get up and leave as they were waiting so long for coffee.
A shame as this was a special celebration for us all.

AC
AmandaC
Kent
1 review
Dined on 10 December 2020
Overall1food1service1ambience2

I am sorry to say this is the worst afternoon tea I have experienced at an extortionate cost.
I have emailed their customer services twice now and no response at all.
I don’t like leaving bad reviews without discussing with the venue first but as no response from them at all i am posting this

EN
ElisabeteN
London
1 review
Dined on 26 October 2020
Overall5food5service5ambience5

We had the option to choose the best place and the waiter had no objection.

M
Marlowe
London
29 reviews
Dined on 25 October 2020
Overall4food4service4ambience4

We had a lovely tea and the service was friendly. There was a small issue with our bill but on raising with the restaurant they resolved it to our satisfaction.

A
Alice
London
1 review
Dined on 11 October 2020
Overall1food2service1ambience1

I went to ask the male staff a question, and was shocked to find him VERY rude. He made a dismissive wafting gesture for me to sit down and stated he would “come to the table”. To make matters worse he never even came. Though the lady did offer a free coffee/tea/cake to compensate, and was very sweet.

S
Sabah
London
1 review
Dined on 30 September 2020
Overall5food5service5ambience5

The most amazing service!!! Loved every minute- thank you, thank you, thank you!!!!!!!!!!! Loved it!!!

DA
DunaA
London
1 review
Dined on 24 September 2020
Overall1food1service1ambience1

The waiters where rude , the food tasted of nothing the cake was a disaster

NB
NicolaB
London
1 review
Dined on 19 September 2020
Overall1food1service5ambience2

The service was excellent, very polite and friendly staff, however the food was terrible. The sandwiches had obviously been pre-made earlier that morning and were very dry and stale and inedible. For £25 for an afternoon tea it wasn’t worth the money. Have had far superior afternoon teas for the same price, disappointing.

OT
OpenTable Diner
London
1 review
Dined on 26 August 2020
Overall1food1service1ambience1

The restaurant was close, we had to wait 10 minutes before the manager come to explain us why we were not allowed inside even with the booking. The manager was super rude, lack of education and was rushing as the girlfriend was waiting for him. Didn’t have us any explanation and, as soon as we walk out, he swears at us in his language and start kissing the girlfriend. I’ve never seen such a lack of respect, disgusting.

AH
AngelikaH
London
2 reviews
Dined on 23 August 2020
Overall5food4service5ambience4

Not only the waitress was really lovely and helpfull.

B
Babs
Leicestershire
2 reviews
Dined on 10 August 2020
Overall5food5service5ambience5

This was a gift from my daughter .The sandwiches were delicious with plenty of filling,the scones were sooooo light and the small cakes were scrumptious.The young girl who served us was so pleasant and welcoming ,and felt sorry for her having to wear a visor on an incredibly hot day ,but she just carried on smiling ,had such a positive attitude.A lovely experience,Thankyou

LF
LaraF
1 review
Dined on 8 March 2020
Overall3food3service1ambience2

The service was very rude and tried to mess with us. Sadly we realized too late and I the end payed 5£ extra for a tea that actually was included.

SS
StaceyS
London
1 review
Dined on 23 February 2020
Overall4food4service3ambience3

More management than staff! Therefore took awhile to take order etc and no check back so we had to leave the table e and find a member of staff to order more drinks etc

L
Lola
London
1 review
Dined on 2 February 2020
Overall5food5service5ambience5

Awesome experience , lovely service :) the staff were super friendly and would definetly recommend it.

NP
NikkiP
London
1 review
Dined on 1 February 2020
Overall5food5service5ambience5

I took my 92 year old ex-neighbour for her birthday treat and we really enjoyed ourselves. The Manager welcomed us warmly and our server, Stephanie was so helpful and kind. The food was of a very high standard, delicious sandwiches with plenty of filling, crumbly scones and mouth-watering cakes. Teas was excellent and in good supply and we felt really well looked after.

D
vipDavid
London
99 reviews
Dined on 25 January 2020
Overall3food3service3ambience2

food and service was good but place was very busy when we went

s
susand
1 review
Dined on 18 January 2020
Overall5food5service5ambience5

Have eaten at Caffe Concerto three times and have never been disappointed-- great service and a wide choice of delicious food

JL
JoannaL
London
5 reviews
Dined on 16 November 2019
Overall5food5service5ambience5

Lovely lunch with friends. I’m from London so always a bit hesitant to go to a touristy spot but the food was lovely, big portions so definitely worth the pricey bill, and lovely ambience. Will be back!

S
Shwan
Buckinghamshire
2 reviews
Dined on 9 November 2019
Overall3food2service5ambience4

The food lacked flavour and it really was very basic for the prices charged. Most of the food could have been cooked at home with ease.

TS
ThaisS
1 review
Dined on 7 November 2019
Overall2food1service1ambience3

Food was not fresh and the service poor and not friendly since we said we were going to use a Groupon.

N
Nigel
London
1 review
Dined on 2 November 2019
Overall5food5service5ambience4

Booked this easily on line. arrived on time were shown to a good table. Tea and cakes were lovely well presented lovely taste and each stand was enough for two people. Staff were very good and attentive.
I would definitely book afternoon tea again.

FAQs

Afternoon Tea at Caffe Concerto - 29/31 Piccadilly does offer delivery in partnership with Deliveroo and Uber Eats.

Afternoon Tea at Caffe Concerto - 29/31 Piccadilly is rated 3.5 stars by 102 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.