Afternoon Tea at Caffe Concerto - 29/31 Piccadilly
Food was tasty and service was ok considering how busy the Caffe was. Ambience was not nice, seating was too close to other tables.
Food was lovely. Bit short on the amount of savoury (2x small sandwiches and a small brioche bun) Had to ask for more clotted cream as there was only enough for one person ( 1x plain scone & 1x fruit scone) and there was 2 of us but waiter was happy to get more.
Overall lovely afternoon Tea.
Cakes were a little hard, so afternoon tea was disappointing. We also had a pasta dish which was good but expensive
Friendly staff. Nice selection of teas. Window table gave us a view of bustling London which included an ant-vax demonstration.
Overall not a great experience. No soap in the ladies toilet. Food very average and overpriced. Too many bones in the salmon fillet! Bruschetta dreadful
Lovely staff, very helpful. Lack of chefs meant long waits for food.
I had a terrible ham omelette which wasn’t whipped together properly and slices of ham were thrown all over the eggy mess.
I have eaten omelettes for years and was even taught by an au pair how to cook on professionally!
We love Caffe Concerto but due to awful food and lack of chefs, we won’t be going back soon sadly.
over priced, nearly £6 for two small scones, a pot of jam that was barely enough for one scone and a tea spoon of clotted cream.
They did not have full complement of ice cream flavours, did not have decaffeinated coffee.
Smell of cigarette smoke from the toilets.
I will not be going back.
A lovely afternoon eating yummy cakes and sandwiches. A great venue and easy to get to.
I went with my daughter and her friend for a pre-university treat of afternoon tea. The food was fine and a couple of the serving staff were trying their best in a busy environment. But overall the service was very poor and very slow. We had to ask more than once for things that had been ordered but had been forgotten (including the tea!). Disappointing.
Excellent food and service. Very friendly staff and very attentive
First off, we had lower expectations going into the establishment due to online reviews. We had a gift voucher for afternoon tea. On the bright side, the atmosphere and ambience was pleasant and overall the afternoon tea platter was good! Nothing fancy and no choice of teas (just English breakfast), but the platter presented was presentable and tasty. Like many reviews, I would say the service was just ok. We had to ask multiple times for our drinks. The staff seemed to be there, but not present. We didn't have main dishes so can't speak on quality of hot prepared meals. I wouldn't really recommend the chain as we are spoiled for choice here in London (and they could do better), but it was a decent experience.
it was very tasty, atmospheric. high service, excellent presentation of dishes, delicious dessert
Great service, very good coffee, good amount of space
We went for afternoon tea. The service was friendly. The food were veey tasty.
absolutely terrible, my friend was presented with the wrong meal and staff ARGUED BACK with her and insisted she ordered chicken when she ordered salmon. poor service, rubbish food, all staff were completely miserable and didn’t care.
Beautiful setting attention. To detail service was great and most of all afternoon rea was delightful
The food was really very average and disappointing, certainly for the price point too.
Sadly won’t be returning.
It was a great location, service was very attentive to start off but it tailed off and it was difficult to get staff’s attention to pay the bill. Think it was a shift change? But they were all friendly.
Food was fine. & would definitely come another time. In fact this is my second visit
We went for my mums birthday, all the staff were lovely and treated us so wonderfully! My mum had the most amazing time!! Food was sensational!! Will definitely be going back!
This was such a disappointment. When I arrived the manager said he didn't have the booking and asked if I was in the right place. I found the booking in my emails and went to show him and clearly over his shoulder I could see the booking on his system. This meant he had not looked and they were not prepared for a party of this size. Although they were not busy at all - we found the whole service poor. From waiting ages for our drinks, things missing from our afternoon tea, to being automatically charged for service. When we challenged this we were told 'it's not my restaurant and I make £9 per hour.'
One of our party is disabled and there is no disabled toilet - I thought everywhere had to make provision for disabled people! She had to struggle up and down stairs.
We saw people get up and leave as they were waiting so long for coffee.
A shame as this was a special celebration for us all.
I am sorry to say this is the worst afternoon tea I have experienced at an extortionate cost.
I have emailed their customer services twice now and no response at all.
I don’t like leaving bad reviews without discussing with the venue first but as no response from them at all i am posting this
We had the option to choose the best place and the waiter had no objection.
We had a lovely tea and the service was friendly. There was a small issue with our bill but on raising with the restaurant they resolved it to our satisfaction.
I went to ask the male staff a question, and was shocked to find him VERY rude. He made a dismissive wafting gesture for me to sit down and stated he would “come to the table”. To make matters worse he never even came. Though the lady did offer a free coffee/tea/cake to compensate, and was very sweet.
The most amazing service!!! Loved every minute- thank you, thank you, thank you!!!!!!!!!!! Loved it!!!
The waiters where rude , the food tasted of nothing the cake was a disaster
The service was excellent, very polite and friendly staff, however the food was terrible. The sandwiches had obviously been pre-made earlier that morning and were very dry and stale and inedible. For £25 for an afternoon tea it wasn’t worth the money. Have had far superior afternoon teas for the same price, disappointing.
The restaurant was close, we had to wait 10 minutes before the manager come to explain us why we were not allowed inside even with the booking. The manager was super rude, lack of education and was rushing as the girlfriend was waiting for him. Didn’t have us any explanation and, as soon as we walk out, he swears at us in his language and start kissing the girlfriend. I’ve never seen such a lack of respect, disgusting.
Not only the waitress was really lovely and helpfull.
This was a gift from my daughter .The sandwiches were delicious with plenty of filling,the scones were sooooo light and the small cakes were scrumptious.The young girl who served us was so pleasant and welcoming ,and felt sorry for her having to wear a visor on an incredibly hot day ,but she just carried on smiling ,had such a positive attitude.A lovely experience,Thankyou
The service was very rude and tried to mess with us. Sadly we realized too late and I the end payed 5£ extra for a tea that actually was included.
More management than staff! Therefore took awhile to take order etc and no check back so we had to leave the table e and find a member of staff to order more drinks etc
Awesome experience , lovely service :) the staff were super friendly and would definetly recommend it.
I took my 92 year old ex-neighbour for her birthday treat and we really enjoyed ourselves. The Manager welcomed us warmly and our server, Stephanie was so helpful and kind. The food was of a very high standard, delicious sandwiches with plenty of filling, crumbly scones and mouth-watering cakes. Teas was excellent and in good supply and we felt really well looked after.
food and service was good but place was very busy when we went
Have eaten at Caffe Concerto three times and have never been disappointed-- great service and a wide choice of delicious food
Lovely lunch with friends. I’m from London so always a bit hesitant to go to a touristy spot but the food was lovely, big portions so definitely worth the pricey bill, and lovely ambience. Will be back!
The food lacked flavour and it really was very basic for the prices charged. Most of the food could have been cooked at home with ease.
Food was not fresh and the service poor and not friendly since we said we were going to use a Groupon.
Booked this easily on line. arrived on time were shown to a good table. Tea and cakes were lovely well presented lovely taste and each stand was enough for two people. Staff were very good and attentive.
I would definitely book afternoon tea again.
Afternoon Tea at Caffe Concerto - 29/31 Piccadilly does offer delivery in partnership with Deliveroo and Uber Eats.
Afternoon Tea at Caffe Concerto - 29/31 Piccadilly is rated 3.5 stars by 102 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.