Afternoon Tea at Caffe Concerto - 29/31 Piccadilly

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1. OT

   OpenTable Diner

   London

   1 review

   4.0

   1 review

   Dined on 11 March 2022

   overall4food5service5ambience5

   Very welcoming, staff friendly, and very attentive. Food is always fantastic at café concerto.

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2. M

   Marc

   Birmingham

   1 review

   4.0

   1 review

   Dined on 25 February 2022

   overall4food4service4ambience4

   A lovely place to eat and drink. The cakes are delicious! We had an afternoon tea which was lovely. We will be returning again.

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3. LH

   LouH

   1 review

   5.0

   1 review

   Dined on 14 February 2022

   overall5food5service5ambience5

   We had a lovely breakfast in the Piccadilly branch. Staff were friendly and polite and quick to take our order and bring our food and drinks. Beautifully decorated caffe, a place for a treat. Prices are high but being in central London you would expect this. The cakes looks lovely, I’d be back to try those!

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4. OT

   OpenTable Diner

   London

   4 reviews

   1.0

   4 reviews

   Dined on 11 February 2022

   overall1food4service1ambience2

   The decor is pretty enough and afternoon tea itself was nice. The service and the wait staff were particularly poor. We asked for 2 glasses of water and were brought one, so asked for another and waited for 10minutes-no water was brought. We then asked a different member of staff for water and again waited over 10mins, still nothing. I then walked to the bar to get a glass of water myself. I enquired why despite asking 3 separate members of staff we were waiting over 20mins and I received no explanation and the woman behind the bar (who had been the 3rd member of staff we requested water from 10mins earlier) didn’t even want to make eye contact. It’s a shame that despite being in such a prime location and having pretty decor upstairs the service and also the toilets were so disappointing. We will not be returning and would discourage others from visiting.

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5. E

   Edwina

   London

   1 review

   5.0

   1 review

   Dined on 9 February 2022

   overall5food4service5ambience4

   We had a lovely relaxing time and the waiter could not do enough for us . Thank you so much .

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6. A

   Anton

   London

   1 review

   5.0

   1 review

   Dined on 31 January 2022

   overall5food4service5ambience4

   Very nice place to eat and to chat with friends. We had a reservation for 8 guests and were very satisfied with the service.

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7. AI

   AnnaI

   London

   6 reviews

   5.0

   6 reviews

   Dined on 19 January 2022

   overall5food5service5ambience5

   Very good place to enjoy an afternoon tea and have a pleasant conversation.

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8. A

   Anamika

   1 review

   2.0

   1 review

   Dined on 13 December 2021

   overall2food2service1ambience3

   Don't recommend this branch of 29/31 picadilly cafe concerto! Really poor communication as said coffee was included when we started ,at end asked for payment!

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9. P

   Pumpkin

   London

   4 reviews

   1.0

   4 reviews

   Dined on 8 December 2021

   overall1food2service1ambience1

   Very poor service . Staff didn’t know what they were doing . They didn’t take away the dirty dishes after we had finished They did not have the mulled wine which was on the menu nor the Merlot which was only one of five reds on the menu It was expensive and certainly not value for money Toilets were dirty and had not been cleaned

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10. j

    jil9015

    London

    3 reviews

    4.0

    3 reviews

    Dined on 6 December 2021

    overall4food5service3ambience3

    Delicious prosecco afternoon tea with my daughters. However, the service was slow and sloppy and the toilet facilities less than clean.

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11. OT

    OpenTable Diner

    London

    2 reviews

    1.0

    2 reviews

    Dined on 3 December 2021

    overall1food2service2ambience3

    This was a celebration for a 82yrs old lady. The place was almost empty, yet the waiter want to put us in a corner table, squashing us with other guests already in a squashed dark corner. When I asked to be seated elsewhere the waiter was not happy and said “ this is the reserved table” and can’t be changed. I asked to speak to a manager and see what could be done. After several minutes of waiting we got moved to a bit more space. The food was okay, however for the same money, I have eaten much better and had a courtesy top ups. Definitely not visiting this place again.

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12. r

    rosebud

    London

    1 review

    4.0

    1 review

    Dined on 29 November 2021

    overall4food4service4ambience4

    This was a gift experience and I totally enjoyed my afternoon tea with a friend. The lovely fresh sandwiches and cakes were delicious, we had a glass of prosecco and ordered tea as well which complimented our afternoon tea very well. This was a very nice place where the service was efficient and friendly. Would recommend Caffe Concerto in Piccadilly and most probably will go and have tea again.

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13. j

    jinx

    Norfolk

    12 reviews

    4.0

    12 reviews

    Dined on 28 November 2021

    overall4food4service4ambience5

    Overall a great experience - we were seated in the rear in a slightly quieter area which was very welcome. The food and drinks were all good, but we did order some cocktails which we sent back because they weren't good. Apart from that, everything was great

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14. K

    Kay21

    1 review

    3.0

    1 review

    Dined on 20 November 2021

    overall3food4service4ambience1

    Food was tasty and service was ok considering how busy the Caffe was. Ambience was not nice, seating was too close to other tables.

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15. RS

    RichardS

    1 review

    4.0

    1 review

    Dined on 19 November 2021

    overall4food4service5ambience4

    Food was lovely. Bit short on the amount of savoury (2x small sandwiches and a small brioche bun) Had to ask for more clotted cream as there was only enough for one person ( 1x plain scone & 1x fruit scone) and there was 2 of us but waiter was happy to get more. Overall lovely afternoon Tea.

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16. C

    Carys

    London

    8 reviews

    3.0

    8 reviews

    Dined on 7 November 2021

    overall3food2service3ambience3

    Cakes were a little hard, so afternoon tea was disappointing. We also had a pasta dish which was good but expensive

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17. HJ

    HeleneJ

    Bath

    1 review

    4.0

    1 review

    Dined on 30 October 2021

    overall4food4service4ambience4

    Friendly staff. Nice selection of teas. Window table gave us a view of bustling London which included an ant-vax demonstration.

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18. L

    Lelly

    London

    2 reviews

    2.0

    2 reviews

    Dined on 28 October 2021

    overall2food2service2ambience2

    Overall not a great experience. No soap in the ladies toilet. Food very average and overpriced. Too many bones in the salmon fillet! Bruschetta dreadful

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19. CM

    CaroM

    London

    6 reviews

    3.0

    6 reviews

    Dined on 23 October 2021

    overall3food2service3ambience3

    Lovely staff, very helpful. Lack of chefs meant long waits for food. I had a terrible ham omelette which wasn’t whipped together properly and slices of ham were thrown all over the eggy mess. I have eaten omelettes for years and was even taught by an au pair how to cook on professionally! We love Caffe Concerto but due to awful food and lack of chefs, we won’t be going back soon sadly.

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20. D

    Dani

    London

    2 reviews

    2.0

    2 reviews

    Dined on 7 October 2021

    overall2food2service2ambience2

    over priced, nearly £6 for two small scones, a pot of jam that was barely enough for one scone and a tea spoon of clotted cream. They did not have full complement of ice cream flavours, did not have decaffeinated coffee. Smell of cigarette smoke from the toilets. I will not be going back.

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21. LT

    LornaT

    London

    2 reviews

    4.0

    2 reviews

    Dined on 2 October 2021

    overall4food4service4ambience4

    A lovely afternoon eating yummy cakes and sandwiches. A great venue and easy to get to.

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22. a

    ac133

    Dorset

    7 reviews

    2.0

    7 reviews

    Dined on 25 September 2021

    overall2food3service1ambience2

    I went with my daughter and her friend for a pre-university treat of afternoon tea. The food was fine and a couple of the serving staff were trying their best in a busy environment. But overall the service was very poor and very slow. We had to ask more than once for things that had been ordered but had been forgotten (including the tea!). Disappointing.

    Report
23. AJ

    AprilJ

    1 review

    5.0

    1 review

    Dined on 18 September 2021

    overall5food5service5ambience5

    Excellent food and service. Very friendly staff and very attentive

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24. L

    Leafy

    1 review

    3.0

    1 review

    Dined on 18 September 2021

    overall3food3service2ambience4

    First off, we had lower expectations going into the establishment due to online reviews. We had a gift voucher for afternoon tea. On the bright side, the atmosphere and ambience was pleasant and overall the afternoon tea platter was good! Nothing fancy and no choice of teas (just English breakfast), but the platter presented was presentable and tasty. Like many reviews, I would say the service was just ok. We had to ask multiple times for our drinks. The staff seemed to be there, but not present. We didn't have main dishes so can't speak on quality of hot prepared meals. I wouldn't really recommend the chain as we are spoiled for choice here in London (and they could do better), but it was a decent experience.

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25. DZ

    DaniZ

    1 review

    5.0

    1 review

    Dined on 14 September 2021

    overall5food5service5ambience5

    it was very tasty, atmospheric. high service, excellent presentation of dishes, delicious dessert

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26. N

    Normhay

    1 review

    5.0

    1 review

    Dined on 9 September 2021

    overall5food5service5ambience5

    Great service, very good coffee, good amount of space

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27. OT

    OpenTable Diner

    London

    2 reviews

    4.0

    2 reviews

    Dined on 7 September 2021

    overall4food5service5ambience4

    We went for afternoon tea. The service was friendly. The food were veey tasty.

    Report
28. s

    sydneyc

    1 review

    1.0

    1 review

    Dined on 6 September 2021

    overall1food2service1ambience1

    absolutely terrible, my friend was presented with the wrong meal and staff ARGUED BACK with her and insisted she ordered chicken when she ordered salmon. poor service, rubbish food, all staff were completely miserable and didn’t care.

    Report
29. DH

    DawnH

    1 review

    5.0

    1 review

    Dined on 6 September 2021

    overall5food5service5ambience5

    Beautiful setting attention. To detail service was great and most of all afternoon rea was delightful

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30. OT

    OpenTable Diner

    London

    2 reviews

    2.0

    2 reviews

    Dined on 4 September 2021

    overall2food2service3ambience3

    The food was really very average and disappointing, certainly for the price point too. Sadly won’t be returning.

    Report
31. OT

    OpenTable Diner

    London

    2 reviews

    4.0

    2 reviews

    Dined on 10 August 2021

    overall4food4service3ambience4

    It was a great location, service was very attentive to start off but it tailed off and it was difficult to get staff’s attention to pay the bill. Think it was a shift change? But they were all friendly. Food was fine. & would definitely come another time. In fact this is my second visit

    Report
32. LW

    LaurynW

    1 review

    4.0

    1 review

    Dined on 1 August 2021

    overall4food5service4ambience4

    We went for my mums birthday, all the staff were lovely and treated us so wonderfully! My mum had the most amazing time!! Food was sensational!! Will definitely be going back!

    Report
33. JS

    JaneyS

    1 review

    2.0

    1 review

    Dined on 26 July 2021

    overall2food2service1ambience2

    This was such a disappointment. When I arrived the manager said he didn't have the booking and asked if I was in the right place. I found the booking in my emails and went to show him and clearly over his shoulder I could see the booking on his system. This meant he had not looked and they were not prepared for a party of this size. Although they were not busy at all - we found the whole service poor. From waiting ages for our drinks, things missing from our afternoon tea, to being automatically charged for service. When we challenged this we were told 'it's not my restaurant and I make £9 per hour.' One of our party is disabled and there is no disabled toilet - I thought everywhere had to make provision for disabled people! She had to struggle up and down stairs. We saw people get up and leave as they were waiting so long for coffee. A shame as this was a special celebration for us all.

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34. AC

    AmandaC

    Kent

    1 review

    1.0

    1 review

    Dined on 10 December 2020

    overall1food1service1ambience2

    I am sorry to say this is the worst afternoon tea I have experienced at an extortionate cost. I have emailed their customer services twice now and no response at all. I don’t like leaving bad reviews without discussing with the venue first but as no response from them at all i am posting this

    Report
35. EN

    ElisabeteN

    London

    1 review

    5.0

    1 review

    Dined on 26 October 2020

    overall5food5service5ambience5

    We had the option to choose the best place and the waiter had no objection.

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36. M

    Marlowe

    London

    30 reviews

    4.0

    30 reviews

    Dined on 25 October 2020

    overall4food4service4ambience4

    We had a lovely tea and the service was friendly. There was a small issue with our bill but on raising with the restaurant they resolved it to our satisfaction.

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37. A

    Alice

    London

    2 reviews

    1.0

    2 reviews

    Dined on 11 October 2020

    overall1food2service1ambience1

    I went to ask the male staff a question, and was shocked to find him VERY rude. He made a dismissive wafting gesture for me to sit down and stated he would “come to the table”. To make matters worse he never even came. Though the lady did offer a free coffee/tea/cake to compensate, and was very sweet.

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38. S

    Sabah

    London

    1 review

    5.0

    1 review

    Dined on 30 September 2020

    overall5food5service5ambience5

    The most amazing service!!! Loved every minute- thank you, thank you, thank you!!!!!!!!!!! Loved it!!!

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39. DA

    DunaA

    London

    1 review

    1.0

    1 review

    Dined on 24 September 2020

    overall1food1service1ambience1

    The waiters where rude , the food tasted of nothing the cake was a disaster

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40. NB

    NicolaB

    London

    1 review

    1.0

    1 review

    Dined on 19 September 2020

    overall1food1service5ambience2

    The service was excellent, very polite and friendly staff, however the food was terrible. The sandwiches had obviously been pre-made earlier that morning and were very dry and stale and inedible. For £25 for an afternoon tea it wasn’t worth the money. Have had far superior afternoon teas for the same price, disappointing.

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