Afternoon Tea at Gong, Shangri-La At The Shard

3.9
icon/ic_reviewCreated with Sketch.
135 reviews
icon/ic_price_rangeCreated with Sketch.
£41 and over
icon/ic_cuisineCreated with Sketch.
Afternoon Tea

Top tags:

Afternoon Tea
The name GŎNG derives from the Chinese word ‘dougong’ – a unique structural element of interlocking wooden brackets commonly seen in traditional Chinese architecture and featured throughout the sky-high venue.

The elevated space’s design is inspired by the mythical aspect of cinnabar, a mineral historically used to create the ‘dragon red’ walls of Chinese Imperial Palaces and believed to enhance positive energy. With interiors reminiscent of the traditional boudoirs of the West, GŎNG’s design incorporates a contemporary twist to promote modern Asian aesthetics.
Treat yourself with the highest Afternoon Tea in London
We currently do not accept OpenTable dining cheques.
What 135 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.7
food
3.8
service
4.0
ambience
3.3
value
Noise · Moderate
71% of people would recommend it to a friend
Sort by
Filters
NT
NicholasT
West Sussex
1 review
Dined on 7 March 2020
Overall5food5service5ambience5

It was great...

MS
MelanieS
London
3 reviews
Dined on 4 March 2020
Overall4food5service4ambience4

A fantastic afternoon tea but wish I hadn't eaten so many sandwiches as I was too stuffed to thoroughly enjoy the desserts... which were fabulous.
Very few people were dining so it was very pleasant. I can imagine its really noisy when full.
Had a great time but having to have my temperature taken 4 times by security was a bit OTT.

P
vipPrask
London
74 reviews
Dined on 27 February 2020
Overall1food1service1ambience1

Very loud music, volume too high to talk comfortably. Despite hardly anyone there, service was poor. Actual tea not great (very weak) and the second pot was just topped up with water making it even weaker than the first.

R
Rubi
1 review
Dined on 18 February 2020
Overall5food5service5ambience5

Fabulous atmosphere, friendly helpful staff. Would definitely recommend and will go again!

EV
EarlyValentines
Manchester
2 reviews
Dined on 8 February 2020
Overall4food4service3ambience4

Great views, nice bar, friendly staff although they did ask if I wanted to know how much the Champagne was! Go at least once a year as it’s a lovely experience and very relaxing.

AH
AliceH
London
1 review
Dined on 8 February 2020
Overall5food5service4ambience5

Was a blast. The view is outstanding. The Food amazing.

SE
SarahE
London
1 review
Dined on 8 February 2020
Overall2food2service3ambience3

I telephoned ahead to explain dietary needs. Both of us have dietary needs. One a gluten free diet the other no butter spread on sandwiches i clearly explained each of our needs and explained not to confuse each need to make them a complicated need overall. yet our experience was very over complicated. Our dietary needs were confused...the result was £130 for Sandwiches only half eaten, scones, half eaten and wasted food! We would not choose this service again!

AA
AyeshaA
London
2 reviews
Dined on 2 February 2020
Overall4food3service4ambience4

It was good.

o
oksana
London
1 review
Dined on 26 January 2020
Overall5food5service5ambience5

We enjoyed our time and definitely will be back at some point. It was a great family outing

CS
CorinnaS
London
1 review
Dined on 18 January 2020
Overall4food5service5ambience5

Great View, nice Service, Offer of drinks could be better, thanks for the yummy food!

e
vipelleh
London
4 reviews
Dined on 11 January 2020
Overall2food1service3ambience3

NICE VIEWS BUT POOR FOOD. I was dissatisfied with he quality of the food. It was below average I would say, of course the views are very nice and perhaps that’s why people go- why I went. I did however expect it to at least be edible food at £60 PP plus 18% hefty service charge on top.

AW
AnthonyW
1 review
Dined on 6 January 2020
Overall5food4service5ambience5

Great location and atmosphere with very attentive but not intrusive service

CH
CliveH
London
1 review
Dined on 4 January 2020
Overall5food5service5ambience5

Must admit that the festive afternoon tea was eye wateringly expensive and the seating for the four of us was rather cramped/uncomfortable *but* the food quality was excellent, the champagne superb (it was actually cheaper to have the combo deal food & bubbles rather than buy individual glasses) and the view is to die for. Staff catered well with my wife being in a wheelchair but access to disabled loo was abysmal. Would probably go again if they sorted the toilet accessibility issues.

KW
vipKWhite
London
1 review
Dined on 8 December 2019
Overall2food2service1ambience5

The view was amazing but the food was only average and the service poor.

OT
OpenTable Diner
London
2 reviews
Dined on 17 November 2019
Overall1food1service2ambience2

Was really surprised at the status of their interior and cleanliness of the place. If it isn’t for the view, there’s no merit to going here. There are far too many great fabulous Afternoon tea places in London to come here.

RM
RubyM
London
1 review
Dined on 16 November 2019
Overall1food1service1ambience1

The food was awful. Don’t waste your money. View was amazing. But not worth the cost , such a shamel.

LM
LuisM
1 review
Dined on 2 November 2019
Overall2food2service1ambience3

You paid only for the view. The food was average and the service really bad. I would not recomend this to anyone. Too expensive for what you get.

YZ
YunzhenZ
Birmingham
3 reviews
Dined on 26 October 2019
Overall1food1service3ambience1

To be honest, I rarely leave negative reviews. If I don't like something, I would just not going again. But this time, I'm really not happy about £150 afternoon tea for 2 I had with my mum.

The place is like a street market rather than a relaxing afternoon tea place you would expect. As it's on 52nd floor in the Shard, the place is quite tiny. The food was not great, just ok, the sandwich was a bit dry. The service was normal standard, but the waitress was super busy as she's been allocated a lot tables. As the table is too small, although we've paid for 2 people's afternoon tea, we've only been given 1 set of the bakery and sandwiches, you have to ask for more if you want more, and we've waited 20 mins to have more sandwiches, and don't forget we paid for 2! The tea as well, I've ordered 2 pot of tea, and only been served 1. At the end of it, I seriously think that whether the waitress would feel shame to ask "was everything ok?" nothing was ok!!! But we thought it was not her fault, it was the management, so we didn't make any fuss to her.

Overall feeling was that the place is trying to make as much out of the guests as possible, trying to squeeze as many tables in as possible, short staffed, and even try to save money by supplying less food. I don't think they are expecting people to come back.

RB
RiBo
London
1 review
Dined on 5 October 2019
Overall5food5service4ambience3

A few noisy guests but nothing too distracting. Good food, good service, great views. Pricey but worth it for a special occasion.

OT
OpenTable Diner
1 review
Dined on 3 October 2019
Overall5food5service5ambience5

excellent!good view,nice sevice

SB
SophieB
London
2 reviews
Dined on 21 September 2019
Overall3food4service2ambience4

The view is extraordinary! But...at 70£ a head with a glass of champagne, plus service, (and we had additional glass of champagne each at 15£ each) to feel rushed and shooed out as we'd gone over our 2 hours (first we'd heard of a 2 he time limit) even though we only got bought our tea when we asked for it. Not cool. The waiter was literally clearing out plates whilst we were still drinking our tea. Even took the milk away when we still had over half a pot each left. Our bill was £287 for 3 ppl. I expect bloody good service for that. An idea: if you need the table why not suggest moving us to finish our tea at the bar? We would have stayed and ordered more champagne too.

Fyi: food is ok, fairly good. They are willing to top up but you have to ask, they don't offer.

KH
vipKarenH
Nashville
8 reviews
Dined on 13 September 2019
Overall5food5service5ambience5

The views are spectacular, the food is delicious, and the service is wonderful.

HD
vipHelenD
London
11 reviews
Dined on 13 September 2019
Overall5food5service5ambience5

The afternoon tea here was amazing. Beautiful views, beautiful food and beautiful relaxed atmosphere we definitely recommend.

OT
OpenTable Diner
London
2 reviews
Dined on 10 September 2019
Overall1food1service1ambience1

When u sit, one of the guest will have there back against the view which is a shame as u pay alot to enjoy the view
The finger sandwiches do not taste fresh
The tea is standard
The dessert was not tasty

And the value for money is not worth it plus they take 12.5% service charge for nothing!!

GT
vipGlobalTravelKid
New York Area
102 reviews
Dined on 26 August 2019
Overall3food3service4ambience2

Such confusion checking in and tea is really on 34 not 54 but they take overflow at their bar up there with NO Mary Poppins theme. It’s like a “bait-and-switch” mess I never expected from Shangri last. No wonder there’s not one in NYC— it could never last. Nobody could explain the confusion.

EC
ElizabethC
London
2 reviews
Dined on 17 August 2019
Overall2food2service2ambience4

My friend and I decided to treat ourselves to this experience as we hadn’t seen each other in a while.
To be honest it was probably one of the worst afternoon teas I’ve ever had.

The actual food was meh at best, four small sandwiches, two rock hard scones that potentially could be used as weapons and four gooey cakes.

Whilst I admit the staff did cater for my dietary requirements, little things like only having one knife to use with all the food and not asking if we wanted our tea topped up we’re poor service for the price.

We also had booked a package that included tickets to the top of the Shard. This seemed to throw the staff and they wandered off with my phone to try and sort it out. Again I didn’t think walking away with someone’s phone was particularly professional.

For £90 each the whole experience wasn’t worth the money, I have had better and cheaper teas elsewhere. We were both utterly starving by the time we left so I would rate the whole thing as disappointing. I guess you pay for the view.

J
Jeni
Dorset
1 review
Dined on 3 August 2019
Overall4food4service5ambience5

Lovely afternoon tea, nice selection of cakes, teas and coffees along with scones and sandwiches

OT
OpenTable Diner
Las Vegas
1 review
Dined on 25 July 2019
Overall3food2service3ambience2

The view is great. Otherwise it was just ok.

JN
JayneN
Norfolk
1 review
Dined on 22 June 2019
Overall2food2service4ambience3

Whilst the location and view are superb, unfortunately the standard of the afternoon tea was very poor - I've had better afternoon tea in the local pub in my village. The sandwiches were very bland, and some of the cakes (in particular the lemon drizzle) were very dry. There was also no flexibility whatsoever - one of the sandwiches was 'ham and piccalilli' - my husband doesn't like piccalilli and so asked for plain ham, and he was told that the sandwiches are pre-made and so this wasn't possible! Really??? At £72 per head (or £60 without the champagne), you would expect not only a good standard of food, but also some degree of flexibility - he was only asking for no pickle! Our waitress was very helpful and friendly, but clearly they are trained to just 'stick to the menu' at all times - my husband also doesn't particularly like nuts (it's not an allergy, he's just not keen on them), and so asked if he could swap the chocolate & hazelnut cake for something else - again we were told this wasn't possible, although he could order extra of any of the other items if he wished, which seems rather a wasteful way to do things! This was to celebrate a special wedding anniversary, and we were both very disappointed by the whole experience.

PR
PuffinRub
London
5 reviews
Dined on 19 June 2019
Overall3food3service5ambience5

We all know that you're paying for the view but the food is nothing special.

M
Missaeliza15
London
6 reviews
Dined on 2 June 2019
Overall5food4service4ambience5

The view is amazing and the tea and sandwiches were lovely but the cakes a bit small and it is seemed a little overpriced for what it was. The staff seemed a little bit busy so was hard at points to attract attention but all were very friendly and we did get a window seat, as requested for my fathers 75th and they did bring up a big piece of cake for him with a little birthday message on it, which he loved. So I would recommend the venue for this and the view. Thank you for making my Dad happy

LO
LOREL
London
1 review
Dined on 1 June 2019
Overall1food2service1ambience1

Despite the fact that I’ve booked a table for three with credit card preauthorised and arrived in time, we were told by the receptionist to wait in the lobby because they don’t have our reservation and there’s no table available. After 20 minutes after reservation time we’re assigned to a temporary table with bar stools instead of normal arm chairs and they’re extremely uncomfortable.

The service didn’t pay any attention to us, not sure if they lack staff or other reasons we were kept waiting another 15-20min before we actually ordered food and another 30-40min for our food to get ready, and even worse, disgustingly we’ve found hair in our food.


The price of £58 pp excluding service charge is totally not worth it. Have been to Ting at the 35th floor and had almost the same view but everything else was much much better.

AH
AmandaH
London
1 review
Dined on 1 June 2019
Overall3food4service2ambience4

The food itself was very nice and the view was spectacular. The service however let it down completely, as was very slow and it was very difficult to draw anyone's attention.

HR
HayleyR
1 review
Dined on 27 May 2019
Overall3food3service1ambience5

Service was extremely slow, and to pay £25 pounds for this was very disappointing

P
Phile
London
1 review
Dined on 25 May 2019
Overall3food2service3ambience3

The experience of being 52 floors up is the big selling g point
This is something that is for that special occasion rather than enjoying an afternoon tea

The charging £33 per glass of champagne throws a damp squib on the whole event
Overlooking that the sandwiches were not quite as fresh as they may have been when made 1s t thing that morning and the deserts lacking character in the wow department destroys the excitement and occasion why you were there

Surrounds are lovely and a wonderful view struggle to overcome the disappointment when you receive your £200+ bill for afternoon tea on the 52nd floor

Advise going to Windows in the Hilton tower if it the view you are seeking as the Michelin star justifies the difference in quality

RR
RobertR
New York Area
6 reviews
Dined on 24 May 2019
Overall5food5service5ambience5

Afterward tea wonderful very tasty, staff very nice

JB
JackieB
1 review
Dined on 23 May 2019
Overall5food5service5ambience5

This was booked for my 50th with my mum and sister. We had a lovely window, which had been requested. Pango as our waiter, he was very pleasant and attentive. It was just the right amount of food and we were offered more should we want it. The scones were my favourite, prefectly buttery, not dry at all.
Overall a fabulous experience and perfect for a special occasion. Thank you!

KW
KafiWB
1 review
Dined on 21 April 2019
Overall4food4service5ambience5

I love the relaxed feel of this place – like a comfortable dining room in a friends home. The view from the lobby and Gong were incredible and I definitely would return to try more dishes. The afternoon tea was amazing and the fruit teas were refreshing. Service was well-timed and friendly and the time given was perfect.

O
Olivia
Brighton
1 review
Dined on 12 April 2019
Overall3food4service1ambience5

Everything about being in the shard was great. The view was unreal. However the Gong service was very slow, you have to struggle to get a waiters attention to be served or get refills. Our scones were served with jam only, I had to ask for the clotted cream to which the waiter had said he had run out of.. having been to many afternoon teas, this one was not worth the price you pay.

OT
vipOpenTable Diner
London
1 review
Dined on 22 March 2019
Overall2food2service2ambience3

Service was really disappointing. We had to ask to order after being seated for 30 minutes. Requested sandwiches with no butter but they arrived with. Table not cleared after an hour. Again we had to ask. The manager however took all the feedback on board and amended our bill. Not what you expect at Shangri-La However.

FAQs

Afternoon Tea at Gong, Shangri-La At The Shard is rated 3.9 stars by 135 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.