Afternoon Tea at Harvey Nichols Restaurant Birmingham
I booked afternoon tea for 5 as a gift for my mum for mother’s day. We arrived slightly early but the restaurant wasn’t busy so we were seated. The host who took us to the table did not tell us anything, just sat us down. We waited for about 20 mins for a waitress to ask if we wanted water. We were then asked by 3 separate members of staff if we had any dietary requirements. We then waited another 10 minutes and another waitress came to take our order - without us having received any menus. We ordered, we were told we could have tea, champagne or a cocktail. We waited, our drinks took another 10 minutes to arrive, and came in 2 separate parts. We were then told our menus were being printed, which seemed bizarre having ordered and being sat there so long. When the menus arrived it transpired you were able to order from a selection of teas, coffees and various cocktails. It also showed the dishes. There were a couple of things my dad didn’t like, which we asked to swap. I was told that maybe this would be ok, if we were quick, as the order had been rung through. It was at this point I reminded the waitress that we had been expected to order off a non-existent menu, so what did they expect? The food came, it was ok but nothing special. The service was just terrible. There seemed to be no communication between the staff, no desire to make us feel welcome and no attention to detail. For something which was meant to be a treat, I was very disappointed and would not waste my money going again.
The food was really good and the service was spot on. Would definitely recommend and most likely go again
The service could have been better. Quite slow and not hugely friendly. Overall, standard Harvey Nichols quality and the afternoon tea was nice. The Champagne was very nice.