Afternoon Tea at Roast
served Monday to Friday from 1.30pm to 4.30pm at The Bar at Roast.
Always love going to Roast and this was our first time there for afternoon tea. It was lovely, though expensive for afternoon tea especially as we felt they could have provided more sandwiches
My friend and I had a tasty 3 course afternoon tea. Our tea was replenished upon request and we enjoyed the food and atmosphere in this venue.
A mixed experience, with really great food (a lovely interpretation of afternoon tea, with delicious sandwiches, dainty cakes served in a mini picnic basket, and (slightly dry) mini scones with a choice of tasty jams, but let down by average service and a lack of atmosphere.
I think Roast have only recently started to offer afternoon tea, and it's perhaps for this reason that it's not being booked much - we were one of only two parties in the large restaurant, the others were just having drinks. Our only other company was the evening shift waiters having a group meal, and various staff preparing for the dinner service. So lovely and quiet, but not much of an atmosphere.
Service was a bit uneven, It seemed that the staff are also getting used to the afternoon tea service..
What was a real shame, was the service I received when booking. Roast apparently has a policy of requiring credit card details to confirm the booking, even for a party of only two people. I can totally understand why a restaurant in a touristy area would do this for large parties, but this seems an inappropriate measure for a party of 2. When I questioned the necessity of this, the person on the phone was very rude, saying 'its policy, do you want the booking or not'. Now I understand she would have to follow the policy, but the tone and attitude was a bit of a shock! As I was meeting a friend I went ahead and confirmed the booking, confirming with card details. I was then sent another email the following day asking me to confirm AGAIN! I called back and explained I'd already confirmed, and fed back about how rude the person I'd spoken to before had been. Thankfully the person I was speaking to was really nice and apologised, which gave me a bit more confidence.
I think afternoon tea at roast could be a fab experience, but right now it's just missing the mark. I hope they iron out the glitches.