Afternoon Tea at The Lounge - Vermont Hotel
Parties of 7 or more guests will dine in the hotel restaurant. Tables of 10 or more need to contact the hotel event team direct on 0191 233 10 10
Please note on some occasions your table may be moved to an alternative area of the Vermont Hotel
**Please contact the hotel direct for December Bookings**
Lovely afternoon tea, reasonably priced, food very good and the staff were helpful. Highly recommend it
Excellent food, service and atmosphere. Exceeded expectations.
Thank you for 5 stars.
Beautiful and great experience. It tasted good and atmosphere was gorgeous. I recommend it!
Thank you for lovely comments and rating see you again very soon.
Beautiful food, good atmosphere and friendly staff. Will be visiting again!
Thank you for lovely review and comments and we look forward to welcoming you back soon.
Afternoon tea was lovely but as it was a quiet Saturday afternoon the staff were extra slow, they seated us but after about 20 minutes we had to actually get up and ask someone to bring us tea or coffee, which was rather annoying, the service overall was just really slow bearing in mind there were plenty of staff there even though it was pretty quiet.
Thank you for review and comments which we do apologise for if the staff have not been as attentive as they should have. This will be rectified immediately with the team. We are glad that you enjoyed the afternoon tea though and we do hope that we can welcome you back soon. Thank you again.
Snooty staff. Basic afternoon tea. Had much better in other comparable hotels (4 star). Not much effort went into the presentation of the food. Service very slow and ordering first drink took far too long.
Thank you for comments and our sincere apologies if we have let you down on this occasion. Your comments will be looked into and actions are taken to ensure that can be no repeat of them. Apologies once again and we do hope that we can welcome you back soon.
Thank you for 5 stars. See you again soon.
Lovely customer service and food was amazing. The scones where still warm and the sandwiches were lovely and fresh. Will definitely be returning.
Great place lovely afternoon tea staff were very friendly and accommodating
The staff were attentive but not invasive, the room was tastefully decorated and the food was lovely, I would recommend a light breakfast beforehand as there was more than enough to eat. I would definitely consider staying the night at this hotel.
Was brought to other room which has nothing close to the pictures after I asked a hotel staff about my table reservation. The food were cold, flavorless, and disappointing compared to the price. Terrible service, no one came to see when I needed to order the food and ask for the bill. I have been to many places in and outside the UK and this is one of the most disappointing afternoon tea experiences for me. Definitely will not go back again.
Thank you for your comments and our sincere apologies if we have let you down, as you will see from other reviews this is not the norm for us. We will, of course, look into your comments and the appropriate actions will be taken. I do hope that in time you may return to enjoy what our regular customers return week on week for.
I booked Champagne afternoon tea for my friends birthday I could not fault the food however, the service was terrible we arrived 15minutes early & was shown to our table we were not asked if we would like a hot drink food arrived an hour after we were seated. We had to ask if we could have a pot of tea 15minutes later we had to ask again as still no hot drinks. We had finished eating by the time we got a hot drink. One of the members of staff did apologise I have to say the staff that were on shift were very pleasant but they were way under staffed . I have paid a lot less for afternoon tea at other venues & revived a much better service
Setting was lovely, food was nice. Service not so great.
For a hotel that prides itself as a 4 star AA hotel, I could not believe it that when the milk arrived for our tea it was sour, this should never have happened, also we order Breakfast Tea, what we were given was not breakfast tea, it was very weak with no body to it and was ever so flowery in taste, when we were finished I asked the waitress if she could find out from the kitchen who's tea and coffee the hotel used, I was informed on her return that it was Ringtons of Newcastle, the tea we were served was certainly not Ringtinz's Breakfast Tea, I should know as we buy that grade of tea from the Ringtons delivery man who calls at our home.
If it was not for the quality of the sandwiches, scones and cakes I would have only given you 2 stars for your afternoon tea, and not the 3 that I have given to you.
I await your response to my comments.
So tasty! Lovely setting and good service. Will definitely return
The surroundings were very comfortable. A lively quiet area. The service was very good and the food delicious.
The service was exceptional! Just need the cakes to be better!! Was disappointed with all the puddings on the afternoon tea.
The food was nice enough but it was very slow to come out, then when it did one of our orders was wrong and we had to wait even longer for the right order.