Afternoon Tea at The Sheraton Grand London

4.2
234 reviews
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£26 to £40
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Afternoon Tea
Top tags:
  • Afternoon Tea
  • Cosy
  • Good for a Date

Located in the heart of the Sheraton Grand London Park Lane, The Palm Court is just one of the original features of the hotel from when it was completed in 1927. The tapestries, marble floor, stunning ceiling details all date back to this era, surrounding you with Art Deco features. The bar is also completely original and takes you back in time to the prosperity of late 1920s London. Open all day for a light breakfast, lunch and dinner, The Palm Court is the perfect place to connect in the heart of Mayfair.

Served in this iconic space, experience the award-winning Lock & Co. Afternoon Tea with its finely crafted hat-shaped pastries. Our pastry team have finely crafted each sweet on the menu to replicate Lock & Co.'s classic designs. Such as the Drab shell top hat with Rhubarb, pistachio & lime and Dick Tracy Fedora Hat with Strawberry crémeux, candied strawberries, vanilla mousse & fuschia pink glitter glaze.

What 234 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
3.9
food
4.1
service
4.1
ambience
3.9
value
Noise · Moderate
60% of people would recommend it to a friend
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B
San Francisco
8 reviews
Dined on 15 July 2019
Overall 5food 5service 4ambience 4

We had high tea at three different places during our week in London, and these were by far the best scones! Service started out okay but as time progressed we were bypassed quite a bit (making it difficult to get more tea and again later for the check). Worth coming for tea, but be prepared to be the ‘squeaky wheel’ to have the best time.

KH
London
6 reviews
Dined on 12 May 2019
Overall 2food 2service 1ambience 3

Service was extremely poor. We waited a long time to be seated and were ignored by everyone when we had made a booking. Portions were average and no one came to refill the pots of tea and I got bored of waiting and left. It’s not value for money either.
Don’t waste your money here!

G
London
1 review
Dined on 31 August 2018
Overall 5food 4service 4ambience 5

First time for me and my friend eating afternoon tea and it was great! The atmosphere was really nice, the place was beautiful and the service very good. The food was nice to, the scones magnificent but the pastry’s was a bit to sweet for us. I can highly recommend this place for a nice visit!

SV
London
3 reviews
Dined on 21 July 2018
Overall 3food 3service 3ambience 3

The Afternoon Tea at The Sheraton was ok but not something I will particularly recommend. First, they told us the booking was not made, even though I show them the booking confirmation on my phone. Then, the pastries were not really good (too much sugar). Lucky for us, the sandwiches and scones were good, and moreover, the waiter was really nice.

P
London
1 review
Dined on 1 July 2018
Overall 3food 4service 4ambience 3

I booked this for an afternoon tea with my sister-in-law before a west end show. Booked over a week in advance on open table. It was regrettable that despite my receiving two email confirmations, the restaurant had no written notice of our booking. They were however very good at accommodating us once we showed the email. Within 5 minutes they had prepared a table and duly showed us to our seat.
The afternoon tea was a slight twist on the classi . The menu was good and included everything expected. If truth be told, the setting and ambience was lacking, and the service was sparse. Every time we needed anything we had to actively try and 'catch an eye'! It was not what was expected for an afternoon tea costing £90 for two (with no alcohol). I think they also charged us for the extra scones, which in most places is considered part of the price.

Overall, ok afternoon tea, but I didn't think it warranted the title of 'best afternoon tea 2017'. I've certainly had better for less!!

l
London
1 review
Dined on 26 March 2018
Overall 3food 3service 3ambience 3

Very expensive afternoon tea

A
London
1 review
Dined on 27 December 2017
Overall 3food 3service 4ambience 4

My daughters 21st birthday.

OT
London
1 review
Dined on 1 December 2017
Overall 1food 1service 1ambience 1

Table booked for 6.30pm, wasn’t ready upon arrival. Very bad service, we were left for ages with no menu or drink, service was very poor. Food wasn’t great, free pour was so slow and not worth the money! We complained and the service still did not get any better.

OT
London
1 review
Dined on 11 September 2017
Overall 4food 4service 5ambience 5

better than other place. This is my second time afternoon tea. First place is also popular, but food was soso and price was more expensive than Sheraton. I can recommend Sheraton to my friend.

OT
London
1 review
Dined on 29 August 2017
Overall 4food 4service 5ambience 4

The tea and sweets were outstanding, but the sandwiches were a bit tasteless

OT
Kent
1 review
Dined on 4 March 2017
Overall 5food 5service 5ambience 5

Was a fablous afternoon with lovely service and my mum was so happy with her birthday treat

OT
London
1 review
Dined on 1 January 2017
Overall 5food 5service 5ambience 5

Lovely sandwiches. Bird noise annoying. Service slow but manifestly enjoyable

B
London
1 review
Dined on 3 December 2016
Overall 4food 3service 4ambience 4

On arrival we struggled to catch attention for assistance. However once done the service was much better. Shown to our table, coats taken to a cloakroom. A waiter brought the menu's over and detailed the visit for us. We chose our order the festive birdcage afternoon tea. A glass of champagne was welcomed. Whilst it didn't appear much initially we were advised the sandwiches and cakes could be replenished. We had to do this to meet our appetite. A wide selection of tea was also given and these were very tasty. Some lovely music in the background supplied by an harpist. The whole experience was very enjoyable but did feel it was a little over priced. We ordered an extra glass of champagne which was a further £30 just for two of us. That said we don't regret doing it.

TH
London
7 reviews
Dined on 26 November 2016
Overall 2food 1service 1ambience 4

Not enough staff

l
London
2 reviews
Dined on 8 September 2016
Overall 5food 5service 5ambience 5

what a wonderful Afternoon tea! The scone were so soft and warm, right out of the oven, the little pastries were fantastic too. We asked for more sandwiches and nothing was a problem. When we thought we were finished they offered us more cakes from the trolley! We couldn't fault the staff and everything was perfect for this special occasion. Better than the Ritz!

RS
London
7 reviews
Dined on 20 May 2016
Overall 5food 5service 5ambience 5

Must try if you want to have excelled services at a great location.

WM
London
1 review
Dined on 16 January 2016
Overall 4food 5service 5ambience 4

Overall this was well worth it for a Birthday treat whilst out and about in London for the day.
Plus Points:
The food was lovely, well presented with lots of different flavours, textures and extra portions if needed. Also a wide selection of teas, and the waiting staff were very happy to refill as needed with tea or coffee. The service was spot on. Plus when the waiting staff realised this was my wife's birthday treat they brought over a special decorated plate with some cakes on. We booked for a reservation quite late in the day, (later than for the regular afternoon tea) - but the staff were fine about this and it was no problem.
Minus Points:
Not much really. The Tudor Rose room was not up to the Palm Court - but the latter is being renovated so was not available when we went. The Hotel itself seems a bit dark and in need of a facelift.

OT
London
1 review
Dined on 25 December 2015
Overall 3food 3service 3ambience 2

The dinner was overall really great, the dishes were good and there was for a little while a bit of live music. The staff was very kind, nevertheless they seemed overwhelmed and where very busy, we waited for 40 minutes for our second course to arrive but it was good! It was a very nice experience and I will definitely recommend it. The only thing is that this restaurant does not look at all like the pictures, it looked more as bar adapted into restaurant it didn't look bad it just wasn't what I expected.

D
London
9 reviews
Dined on 11 December 2015
Overall 4food 2service 5ambience 5

Nice environment and great service. The food is just so so and there is very little choice on menu. We went with the 50% off offer so it turns out very cheap so can't really complaint for that price.

t
London
10 reviews
Dined on 3 December 2015
Overall 1food 1service 1ambience 1

We were ushered into a very big tea room -not the Palm Court- and instructed to sit at one of the coffee tables for dinner (???) Service was slow and sloppy, food was truly awful and overpriced. An experience to forget.

N
London
1 review
Dined on 20 October 2015
Overall 5food 4service 5ambience 5

We discovered this restaurant by accident on our second day of stay in London ... and went every day onwards for the rest of the week. We had business lunch, family dinner, friends's gathering (with young children) gathering, afternoon tea, and even vegan invitees!
The service was great and could manage all our expectations with patience and professionalism. The chef could accommodate 100% vegan requirements in no time.
The ambience is just wonderful, space is gorgeous.
... and the food was always delicious.

s
London
154 reviews
Dined on 16 October 2015
Overall 5food 4service 5ambience 4

well spaced tables very helpful staff and excellent food =we will return

1
London
10 reviews
Dined on 24 September 2015
Overall 4food 4service 4ambience 3

we arrived early but staff very welcoming and we enjoyed sitting listening to harpistVery pleasing ambience Dinner was served promptlyWe shared Kingprawn with chilli jam which was tasty the main courses were very tasty and well presented. we shared a dessert which was a tad disappointing supposed to be pistachio creme brûlée with raspberries The brûlée which was delicious but no sign of the fruit and no comment on this absence When I pointed it out the waiter was apologetic and consulted with chef Apparently the fruit was not good enough to serve We were not offered any token such as a free coffee just the apology But we enjoyed the meal and it was good value using the 50 percent off offerI had particularly keen to see the interior which was pictured in the book a table page So disappointed to find it was closed for renovation.Will try again when re-opened if the offer persists

c
London
39 reviews
Dined on 11 September 2015
Overall 1food 2service 1ambience 4

I've been to most of the good afternoon tea venues in London & this is the worst by far. It's not cheap yet the portions were mean and the head waiter / manager is interpersonally challenged he should never be doing a job like this. He showed no appreciation nor concern for us and when we asked for more sandwiches additional to the 4 finger-sized ones we were served it was like drawing teeth - we grudgingly were served 3 between us! He is the worst waiter I've come across in many years. In fairness the 2 waitresses were really nice and helpful but he did not let them do anything for us. I was appalled. Needless to say we didn't leave a tip and I'll never go there again.

S
London
1 review
Dined on 18 August 2015
Overall 5food 5service 5ambience 5

The afternoon tea my friend and I had at the Palm Court was exceptional-the service was friendly and attentive and the food was really special, especially as we had ordered vegetarian. Would highly recommend. (We used Tesco Vouchers to buy Red Letter Day vouchers, so in fact out tea was free, too!) Free or not, I'd still highly recommend it!

F
London
2 reviews
Dined on 31 July 2015
Overall 4food 4service 4ambience 4

Lovely ambience food was reallt good. Service a bit slow however but our waiter Manpreet was helpful and did his best to try and make sure we had a great evening. Surprised by the dessert which arrived as a gesture from hotel for our anniversary. Nice touch.

OT
London
1 review
Dined on 29 July 2015
Overall 5food 5service 5ambience 5

Really lovely setting, great atmosphere with the harp playing in the background. Had a lovely selection of tea, which were very nice and the sandwiches and cakes were moorish. Thoroughly enjoyed my afternoon here and would definitely go back again

G
London
1 review
Dined on 28 July 2015
Overall 5food 4service 5ambience 5

Myself and my friend had a lovely time at the Palm Court. the service was outstanding and the surroundings were beautiful. The champagne was lovely but the sandwiches were a bit bland. the desserts were lovely to and the passion-fruit cream was delicious.

K
London
1 review
Dined on 18 July 2015
Overall 5food 5service 5ambience 5

Delightful. Great atmosphere and superb service. Food arrived very promptly and was explained to us with the detail.

KW
London
5 reviews
Dined on 18 July 2015
Overall 5food 5service 5ambience 5

Had baby shower high tea here lovely afternoon with the girls amazing food and service - very special

ST
London
1 review
Dined on 15 July 2015
Overall 4food 4service 5ambience 3

Had champagne afternoon tea here (on a Groupon offer) with my sister as a belated birthday treat for us both. The lounge where the tea is served seems just to be a walkway to/from reception, etc., for the resident guests which did take the shine off the experience. The Harpist brought some lovely background music to the occasion and the service we received was very good, apart from an extended delay when asking for/waiting for and paying the bill. The champagne and tea were very nice and so was all of the food (finger sandwiches, scones and mini cakes), but nothing had the "wow" factor. Our joint feeling when we left was "that was OK" rather than "that was amazing". Worth a visit if you just want afternoon team somewhere but, in my opinion, it's not suitable for a special occasion.

d
London
1 review
Dined on 9 July 2015
Overall 3food 5service 3ambience 5

The food and location was excellent however they failed to note my special requests despite me making them weeks before and when phoning me on the day to confirm dietary requirements they again confirmed my request (special birthday for my mom) , yet on arrival, did nothing.

They had also called in the AM to grr dietary requirements yet on arrival no note had been made and i had to repeat it again.

We were put in a table next to the large sofas despite my request for a special table and there being many sofas open. To add insult to injury, the lights were dimmed and special birthday tray with candle and music was played for a couples birthday. This despite ny request weeks before for just that and it being confirmed on the phone.

So a great venue and good food but it was ruined by them ignoring requests they knew full well about . Luckily i hadnt told my mom of the request so she wasnt disappointed, but I am and given she lives overseas, just lost her mother and it was her birthday on a special trip, the Palm Court ruined it in my eyes

t
London
1 review
Dined on 3 July 2015
Overall 4food 4service 5ambience 4

We enjoyed a lovely champagne afternoon tea here. Everything was of a high standard, especially the service. We sat right next to the lovely lady playing the harp and she even played a couple of Scottish songs for us as we had travelled down from Scotland. It was a very pleasant way to spend a very hot London afternoon.

TF
London
2 reviews
Dined on 30 June 2015
Overall 4food 4service 4ambience 3

There was some miscommunication between the booking system and the kitchen. For some reason the kitchen was not prepared for the special theme afternoon tea set even though I booked it few days in advance. I came back in 2 days for the afternoon tea and it was worth it. Sandwiches and scones were very delicious. Pastries were not bad.

P.S. There was no AC in the lounge area, and it was really stuffy and hot in there while having my afternoon tea. I hope they get it fixed soon.

S
London
11 reviews
Dined on 27 June 2015
Overall 1food 1service 1ambience 2

Quite bad experience of afternoon tea at park lane. First of all I found it too dark as there are no windows in the dining area. Afternoon tea portions were measly and my companion and I were told we must pay for refills. Service painfully slow, took forever to get more tea and the bill. Was curtly informed in 2 hours or so of sitting down that other people have booked our table and we must leave. The only nice thing about the place was the harpist. For £35 a head I'd rather spend a little more and go to the Ritz or there are plenty of great afternoon teas for cheaper. Never again!

OS
London
2 reviews
Dined on 24 June 2015
Overall 4food 5service 5ambience 3

I have visited the Palm Court since the 1970s when the Park Lane was family run. Sheraton made some changes when they took over, but the spirit of the area was largely maintained. I only hope that the impending closure of the Palm Court for a refit, does not change it beyond recognition; it still manages to be an oasis, and still largely conveys the atmosphere of an age gone by.

The playing of the harpist has always struck me as a pleasant variation on the piano which was a fixture in the past, and is soothing and relaxing.

The piped music which was put on when she was on a break, or had finished [after 18.00] was
a t r o c i o u s ! It was out of character, too loud, and too lively and upbeat for calm and peace, which is the natural feeling of the place.

Serving Mixed Berry jam. and Apricot jam with Cream Tea is all fine, but Strawberry needs to be offered as a standard. We were given this when we requested it, but it sort of goes with the territory... surely.

P
London
1 review
Dined on 20 June 2015
Overall 5food 5service 5ambience 5

Excellent venue well worth a visit. Service excellent and food delicious. Waiter was first class.

F
Washington DC
1 review
Dined on 19 June 2015
Overall 5food 5service 4ambience 5

Loved it as much as the first time. Quality/price-wise really good, considering you're in London. Superfriendly service and great food. Lovely harp music, great setting. We compared reviews on Tripadvisor between The Ritz and the Palm Court, relied on TA as usual and chose the latter, and we were not disappointed!!

V
London
4 reviews
Dined on 5 June 2015
Overall 2food 2service 2ambience 2

Overall experience was poor. Have enjoyed much better afternoon tea experiences for similar cost ie Claridges. Room was dark, chairs were very deep, it was difficult to sit and chat comfortably. The harpist, although excellent, was loud if you were sat at a table close to her and she played almost continuously for two hours. The sandwiches were ok, presentation was uninspiring. People that were checking into the hotel were walking through the middle of the room with their suitcases. Service was ok, staff were friendly, but very slow.

j
Nottingham
2 reviews
Dined on 23 May 2015
Overall 5food 5service 5ambience 5

Felt very special I was very pleased with the tea provided.

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