Akaya Restaurant and Lounge
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Contactless payment available
- Distancing maintained in common areas
- Extra space between tables
- Waiting staff wear masks
Flat grilled strips of halloumi cheese, lettuce & homemade burger sauce with tomato, onion & mayonnaise
Got moved to a different place halfway into eating because they apparently overbooked. Was told they wont charge me for my drinks for getting moved. They still charged me for 2 of my drinks out of 3. Lies
The food was good, however I felt the music was a little louder in the dining area.
Were sat in the restaurant, no real social distancing, next table was really close. The live musician was very loud and we were not expecting that. We originally had booked for the shisha lounge, however were seated in the restaurant. Food was okay, parking is non existent on main st. However a car park is 5mins away short cute takes 2mins walk. Staff clueless about parking.
Not worth the money. Portion is soo small and food isn’t great at all. Big restaurant and only taking cash. Over hyped
This was my second visit. Staff were friendly and lovely as usual. Food and drinks were delicious. Food amount is generous for two people.. had to pack some food to bring back home.
Ambience is lovely, definitely recommend them.
Went for my sister’s bday. Had a great time. Only few things is that they don’t give tap water and charge a lot for a small bottle of water. They don’t accept card payment. It must be cash for now because they haven’t installed the card payment machine, there is an atm right outside the lounge.
The food was too tasty and will be back again to have it again. The Mocktails are so good and generally it was a nice vibe and great ambience. The staff were really attentive and made my sisters day really lovely.
When I arrived there was no one in the immediate vicinity ready to welcome me, which made me feel lost the moment I entered. I saw two individuals just moving around, and since no one acknowledged me I thought they could not be staff.
Then after a moment of probably looking like a lost puppy searching for someone to greet me someone said hello and I asked if they worked here, as he was sitting in the far corner casually.
He got up and attended to me, I mentioned I had A booking but it didn’t seem to matter, he didn’t check. This was very disappointing.
The restaurant was a little dead with guests seated at the rear. It was almost a ghost town but a beautiful one.
The experience did start to change. I was directed to my seat with a great deal Of conversation. I was given a beautiful booth and as I waited for my date to arrive I continued to talk with the member of staff which turned out to be the manager.
On dining, my first mocktail strawberry dacqari was just aweful, no replace my was offered.
The food was amazing! The staff member knew her menu and our waiter was experienced with serving a table.
We were checked up on regularly and we did not feel forgotten.
Food is reasonably priced and for the taste and presentation!
I had a passion fruit mojito mocktail and it was so much better.
The decor and electric ambiance of the place is penetrating I can’t wait to return.
We were a group of 12 (2 tables). Went in around 8p.m. ordered our food around 8:20p.m. the food did not come until 10:30p.m. The orders were mixed up and we did not get more than half of our orders. Our food came at random times over the period of nearly 2 hours. Drinks came on time. They gave us a booth, and a 25% discount on the overall bill. PS: the food was absolutely delicious. Would we go again? yes! hoping that the services will be better next time.
Happy with service food was delicious hopefully see you soon
Over priced, cold food, didn’t get get plates with our food. Not recommended.
First of all service was really bad we at all times workers were not really looking after their customers for example we ordered drinks at 9pm received them at 9:45pm even after asking several times and we got them when we were about to leave , asked for a coal change 5 times but they would Just ignore you and and go do something else and come back 40 mins later which was absolutely not acceptable really disappointed with the service also we ordered chicken wraps and the chicken was so raw which was disgusting and a big put off don’t think I’ll be returning wouldn’t be recommending this restaurant either. Not happy at all.
Loved one of the girl with bangs, she’s very beautiful and took our pictures! It was a fab night thanks :)
Was a good lounge good vibe amazing shisha long lasting. nice food the kemma chips did come cold but got sorted but worth it amazing staff and service very helpful and quick
Great food and lovely decor. Can’t fault and very tasty
I booked Akaya Lounge for my birthday meal and shisha I will never do this again and highly recommend not to book Lounge, the attitude of the staff is really bad. The staff are very sarcastic even the manager, I asked the staff member if I could possibly sit where there TVs were located, he informed me that it's £35 per person to sit there. I told him not to worry I'll stay where I am, but then shortly after I watched him move two ladies over to sit there, once I spoke to the ladies they told me that they're not paying to sit there but he still moved them.
I feel like Akaya Lounge picks and chooses who they want to be nice to which should not be the case as we are all paying customers and we should be treated equally.
In the end I just had to settle the bill and leave, I went to Tamara Lounge after which had a lot better atmosphere,better customer service.
Food over priced.
Naan were from a packet - just heated.
Food was nice and shisha was ok but definitly not worth the £25. The service was appalling and they only take cash. They wouldn't allow us to move tables even though they had space and it was cold where we were seated. Wouldn't recommend this place. Absolute crap
Firstly it is only cash only which is ridiculous. The starter was a joke, so little for what I got. The main was ok but the price is too much for what you get. Service was appalling and there is no social distancing. They had a leak in the shisha lounge area due to bad weather and the whole floor was flooded. Not impressed as they didn’t attempt to clear up the mess. Will not be visiting again
Food is outstanding and atmosphere is really good. Would come again.
Food was terrible, 3 of us ordered different types of chicken burgers there was so much salt in the burgers it was so unpleasant to eat when I told the manager he said we don’t put salt in the chicken.
Food was absolutely horrible bun was soggy chicken apparently had no salt but was all you could taste and god know where it was advertised as a green monster hmm presentation well there was none
Great atmosphere, nice shisha & food.I would recommend.
First visit, we absolutely loved the food and amazing service. The staff are friendly and very helpful.
Thank you for making our first experience a memorable one.
Special thanks to Tayab for his hospitality.
Amazing vibe great atmosphere would definitely return
Went with my friends for the first time to this place, we loved it. Vibes were great, fantastic shisha and mocktails and look forward to coming back here again
The booking seemed to be a struggle. We called to confirm our booking and kept being told that we should just turn up and there would possibly be a table for us. Given that we were a 40min drive away we kept asking if we were guaranteed our booked table as we did not want to show up to find no availability. We never got a confirmation for this, they just kept saying it should be fine.
We eneded up risking it and once we arrived it was all good from there. Service was good and the shishas as well as the food were great quality. Our waitress Aya was so friendly and fun which made up for our negative booking experience and we ended up having a great night.
Delicious food - but too expensive without the 50% off before 5pm
the restaurant is fancy with the deco, food is average and pricey the girl who took the payment was rude on the til so i will not be returning.
Akaya restaurant was amazing, the atmosphere there is just so lively and great, the food was brilliant, i would recommend it to everyone.
Amazing food! Fantastic service. I will be back for sure! :)
Love the atmosphere and setting!!
Had a great experience! Would definitely recommend.
Food was okay. Service was so bad! We came in and were not given any menus till we asked. We then had to ask someone if we can order food and then we had to ask someone to change the coal on our shisha. Not once were we approached to ask if everything was okay or if we actually needed anything
Staff were completely ignoring us, my friend received her food 50 minutes later then all of us, they were saying 2 more minutes for half an hour. The waiter said it will be taken off the bill because it took so long but when we went to pay another man tried arguing with us insisting that we still pay for it. Don’t recommend this place it’s dead.
Staff are always lovely and food it always beautiful
Considering I rang up earlier to enquire as I was coming from wales, I was left waiting almost half hour for a table I had already booked online. To then be seated at the back of the room where the rain was dripping on us. Once I asked to be moved there was a young girl waitress who had no desire to sort us out and just kept trying to avoid us the rest of the night. Ordered food and only half came, apparently the tablet they used didn’t send the proper order through to the kitchen but then when it was time to pay we were expected to pay for everything even what we didn’t receive, only when we stated we didn’t receive it did they reluctantly take it off the bill. The shisha maker was so lovely but everyone else needs to learn to smile and be more approachable. I was recommended to come here by my friend that runs the page shisha spots. I sent him all the videos and he will be at some point coming back for a re-review because I stated it most definitely isn’t 5*. Very very disappointed
Service is beyond awful! The restaurants wasn’t busy yet took 45 minutes to be served. This has happened on both occasions.
People hang round your table in groups.
Doors constantly left open so it’s freezing!
Food was of great standard. Taste was on point
Some of the food got muddled up like the chicken and halloumi sandwich had no halloumi. Ordered the same wings twice and got different wings.
Went there for a birthday of 12 guests. Ambiance was lovely.
The customer service was not so great hard to get the attention of the staff and it was hard to know who was the staff.
I hope all nationalities are treated the same and equal.
I visited Akaya with my husband and kids. I was really looking forward to having a nice meal with my family. They had an offer on their insta page which was half price of food and kids eat free. I wasn't sure of this was too good to be true so I called the restaurant a day before my visit to make sure this was the case. The man who answered the phone asked me how many kids I was bringing? Which I thought was a random question, to which I replied 2. He said OK if you bringing 2 then I will do the kids meal for free for you, I explained that this is already something you are promoting online. Anyway the table was booked for 4.15pm. When we arrived no one took our temperature or asked us to wear mask while in the restaurant. They just told us to fill the book in with name and details. When the waiter came over, he took our order and I again asked him about the kids eating free, he said yes. Then after some time he came back and said no they don't eat free! Now at this point my husband and I felt very uncomfortable and embarrassed. He then came back and said its half price for kids. This had already ruined our mood, as we looked like liars!the manager came over and told us that they are doing us a favour by giving us half price food!and he will give free kids meals to keep us happy. While eating someone from stadd came and said make sure you tell them the free kida meal offer!When we went to pay for the bill, we had been charged full price for the whole food!! I was very annoyed at this point. Then they only reduced the mix grill and rest was full price. Although we had been told we will not be charged for kids, we had also been charged for 2 fresh orange juice which we didn't order. When I questioned this the manager asked if I was sure I dint drink and forgot?! I even showed them what they had advertised on Instagram. Which they said was a mistake. I was very unhappy about my experience and noone was giving me managers name to complain! Sam Farid
We were pleasantly surprised. The mixed grill and fish tikka were very nice. Well cooked, tender with perfect flavours. Right now they have a mid day mid week special discount which made the price reasonable. Outside of this time is say it's a bit pricey. But it's a nice place, with a nice ambience. They've catered for the Covid situation quite well also. I'd recommend it
Food was amazing, shisha was good, and service was very friendly and hospitable. Only downside is that you cannot have tapwater, my friend wanted to have his meds so that is wh we wanted tap water and not buy mineral water but you can only buy water. Regardless, food prices were really good and the meat was anything but chewy and dry. Very juicy and nicely cooked. Decor is 10/10 too
Akaya Restaurant and Lounge offers takeaway which you can order by calling the restaurant at 01753 369123.
Akaya Restaurant and Lounge is rated 3.8 stars by 47 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.