We're family-owned and independent and we've picked up some fantastic awards from TimeOut’s Best Local Restaurant in 2016, the OpenTable Diner’s Choice awards in 2016, 2017 and 2018 and our TripAdvisor Certificate of Excellence in 2018. The Evening Standard praised our “no high-end cuts or high-end prices, just damned good steak” whilst the Metro labelled us “Brilliant for vegetarians….and a steak-eater’s paradise.”
We serve the highest welfare, grass-fed British native breed beef and we're hugely proud of our vegetarian and vegan dishes. All recipes are cooked on site - fresh & homemade - every single day and yes, we do cut every single chip by hand every day – and we always will…
Overall our meal was lovely and the gripe I have isn’t really controllable to a certain level. But the noise level made it impossible to hold a conversation. My father actually had to go for a walk twice as it was just too much for him. The music was too loud to hear each other coupled with the noise of customers which I know cannot always be helped, it unfortunately spoiled the meal somewhat.
Thank you for your review sophieP and I'm so pleased that you enjoyed the food. I'm sorry that the noise was too high, it does bounce off the walls a bit though the should definitely have been at a pleasant, ambient and "background" level and I am sorry if this was not the case. I will speak to my team about this straightaway and reset the volumes as I do understand how much the ambience affects the overall meal. Thank you for taking the time to let me know, it is much appreciated. Best, Tom
Great ambience, fabulous food. probably the best steak I have eaten in a long while with really tasty accompaniments. Staff were attentive without being intrusive. An excellent choice for a reasonable meal in London. Will definitely return.
Thank you AliC - you've hit the two of our most important nails on the head - my team and my steaks! I'm so pleased to read your review, thank you for taking the time to share this and I look forward to welcoming you back to Arlo's one day. Best, Tom
I LOVE Arlo's! The food is always delicious and the staff are super friendly.
Thank you Aimee!!! What a lovely review! My team and my steaks = my constant focus! Best, Tom
Great service. The waiter let us try a couple of wines before we chose a bottle. We shared the bavette feast which was a lot of meat! The steak was a bit hit and miss, a few perfect mouthfuls then a few a bit chewy. But overall a really lovely dining experience and I’m keen to return for brunch 😁
Thank you SW4girl, and I hope you settled on a cracker of a bottle of wine! Bavette does indeed have texture and chew (this is why I love it so much!) though I'm sorry to hear that some mouthfuls were chewy. Thank you though for the feedback, we'll make sure it is nailed perfectly next time! Thank you for taking the time to send your feedback - I really do use it all to improve as much as we possibly can. Best, Tom
Cant grumble about the food that was A1 , optional service charge should be scrapped at 12% think the tip should be at customers discretion although service was good , table was a bit small and upstairs had a cafe feel about it downstairs seating looked nice though
Thank you for your review Minty. Our downstairs booths are very popular and we're lucky to have this extra space so I'm pleased you liked the look of it. I'm delighted that you enjoyed the food so much and thank you also for your comment about service charge - our teams love what they do and work very hard to deliver the best possible experience and the service charge is an important - though always optional - way to recognise this hard work. I am grateful for your feedback, kind regards, Tom
Fabulous food and service - just a little expensive for what it is. Great for special occasions though!
A dog was allowed in the restaurant and on the table
Hi Steven. Thank you for taking the time to review us. We are very much a dog friendly restaurant and dogs will always be allowed into Arlo's but certainly should never onto the table! I know the dachshund in question and will remind their owner. Many thanks and I hope we see you again, Tom
My family and I eat here regularly. The food is always great and the staff very friendly. Would recommend to anyone.
Thank you so much Scott - all recommendations are most welcome :)
A delightful meal as always at Arlo's! the staff are friendly and helpful and the food delicious!
Thank you very much! Lovely feedback and news to share with my team on this gloomy rainy Monday morning!
Great food and service. Love to come here with my partner.
Thank you very much DariaC - and you'll always be welcome! Hopefully next time we can improve to five out of five stars! :) Best regards, Tom
Great steaks, good wine list. Portions about right. 3 mixed starters for £10 was good value. Outside space a pleasant surprise. Inside restaurant tables too close and felt a little claustrophobic. I suspect service could be a little hit and miss but our experience was good. Steep stairs down to the toilets
Thank you for your review and for the detail Serialdiner. We really focus on our service and so thank you for your comment, I will definitely use your feedback to make sure that we are doing the very best we can. We have huge booths in the Balham basement so please do request a booth if you do return to Arlo's, we're lucky to have more space to play with for our tables downstairs! Thank you again for taking the time to review us. Kind regards, Tom
Our first visit and we will be back! Great food and lovely staff .
Thank you very much StephH. Hopefully see you for your second visit before too long!
Absolutely love Arlos, everytime. Great food, great service.
(Only feedback tables are super close together so can hear every word of your neighbours conversations).
However we will definitely be back and recommend to all friends!
Thank you for your review NicoleH and I'm delighted to hear from a regular, and so happy to hear that you recommend us to your friends. I do understand your point about the tables, we do do what we can to spread them out but sometimes get caught out for space. Next time you come please do try our booths downstairs - they book out quickly but you'll find lots more space! Thank you again for your kind words, best, Tom
Great food and service was outstanding. Wine list features some very good value wines.
Thank you very much DavidC, we'd literally relaunched a new and bigger wine list a few weeks ago so I'm so pleased to hear that you found the list interesting. Hopefully see you again for some of our summer specials....! Best, Tom
Disappointing visit to Arlo's. Had been to the Clapham Junc branch a while ago and loved it (never thought a simple scrambled eggs and bacon on toast could be so good). This time the bacon had an odd charred taste and poached eggs were hard boiled. A few dishes didn't have the right eggs or sides and one was really late. Wouldn't go back.
Hi, and thank you for your review. I'm so sorry to read that your visit to Arlo's Balham wasn't as good as you quite rightly would expect, particularly after your visit to my restaurant in Battersea. The bacon should not taste charred, nor the eggs hard boiled and certainly we should never be missing sides. Please accept my sincere apologies and please do DM me if you have a moment. I am on firstname.lastname@example.org and I am the owner. Thank you very much, kind regards, Tom
The staff were fantastic, very nice and polite and seemed to go out of their way for us. We took quite a long time to decide what to order becasue we wanted everything! We went for the croque moo'sieur and it was absolutely delicious! The smoothies were very good as well. We will definitely be going back.
Thank you NatashaN. Next time try the Croque Moo'dame with a golden yolked Clarence Court Burford Brown - quite literally egg royalty! Best regards, Tom
A special thank you to the friendly staff and team at Arlo’s for a lovely dinner. It was my friend’s birthday & I marked it on the booking (I didn’t make a special request). At the end of our meal, the waitress came to the table with a brownie with a candle in it. Such a lovely surprise & personal touch. I would recommend this restaurant any day - the food is delicious, great service & ambience.
Thank you DebbieG, and I hope you didn't find my team singing Happy Birthday to be too embarrassing! Everyone loves a birthday....! I hope we see you again soon and thank you for taking the time to post your review. Best, Tom
Great food and wonderful service. We had lovely brunch of steak and eggs on sour dough toast with chorizo. Yummy!
Thank you AamirA! Steak and eggs in the morning - the brunch of dreams!
Great food. We had a party of 6 incl. a 6 & 8 yo. Staff were very attentive but not intrusive.
Lovely atmosphere, and wait times weren’t long either.
Booked a table a couple hours before on an early Sunday evening.
Recommended by a friend - Will be coming back and would definitely recommend to anyone else.
Thanks so much Devante! My wife and I are the owners of Arlo's and, with a 10, 7 and 3 year old ourselves our team are well practised at dealing with young - and busy - children! It makes our day to see how much you enjoyed Arlo's and that you'd recommend Arlo's to your circle - thank you so much! Best, Tom
This was one of our favourite local restaurants however this last visit was so awful we won’t be going back. Food was bland - nothing like what we’ve had there before! And pricey. £80 for one course and a beer or drink each. Not value any longer. Was our anniversary. Poor experience.
Hi Lovetodine1. My name is Tom, I am the owner of Arlo’s and I am gutted to read your review. I want every one of our guests to experience Arlo’s in the way that I created it – great food at great value - and to love our food - and to come back again and again - though I am even more gutted that this was your anniversary. I would love to discuss this further so please do email me at email@example.com. I very much hope to hear from you soon. Many thanks, Tom
We’ve been here a couple of times recently and the food is consistently very tasty with great service. It is ideal for couples or families, we have visited as both. Good cocktails too.
Thank you DeniseW, it looks like you dined with us the day after our new Summer cocktails launch so I'm delighted you enjoyed our cocktails! I opened Arlo's to offer something always excellent and always different and I'm so happy to read that you've enjoyed your time with us both with the family and on that precious, crucial date night! Thank you, and I hope we see you again soon, Tom
A lovely local restaurant with friendly staff and delicious food
Thank you Kate - you've perfectly encapsulated my aims for Arlo's in a one-liner nutshell...!
Good selection on the menu for meat lovers and non-meat eatsrs alike. Lovely brunch and drinks, attentive service and good value for money.
Thank you AmeliaN. My name is Tom, I'm a committed steak lover and am the owner of Arlo's and yet even I cannot survive on steak alone so I read, with great pleasure, that you enjoyed our non-steak dishes! Keep an eye on the website, there's a Summer side to our menu coming soon! Thank you, Tom
Great steak as well as other meals. Avoid drinking the tap water on the table - taste is highly chlorinated and room temperature. But overall, Arlo's is a great little restaurant for family dining.
Hi GuyM, thank you for your review though I'm really sorry that the water tasted chlorinated. We don'd add anything to the tap water so I'm not sure what went on here but I'm sorry that your experience wasn't as perfect as I'd like them all to be. We have recently brought both still and sparkling mineral water onto the drinks list but I will look into your comment straightaway - thank you for bringing it to my attention. I hope we see you again soon . Kind regards, Tom
great service! breakfast was a bit expensive £18 for bacon, eggs, avo and hullumi but good atmosphere and good food
Hi GraceN, thank you for your feedback. I'm delighted you loved the food and atmosphere though I'm sorry that you didn't feel the value matched the experience. I always strive to offer the best value and, for me, the quality of the ingredient is critical - we buy only the very best possible, which are often the most expensive - hence we try to give big portions :). Value is still a key cornerstone behind Arlo's - and always will be - and so thank you for your review. Kind regards, Tom
Lunch menu is such good value and the steak was cooked to perfection. A very nice atmosphere in this restaurant which is in the heart of Balham.
What a lovely review Elle! Thank you, and I hope we see you again at Arlo's soon! Best, Tom
Incredible food - Bavette steak was so delicious! Everyone loved their food and was really impressed with the whole restaurant.
Amazing service and atmosphere. Will definitely be back here again soon!
Thank you PhilippaC - you'll be hugely welcome! Its such a joy to see that people love what we're trying to do at Arlo's. Thank you very much, Tom
Quick, simple food!
Thank you - that's what we're all about at Arlo's, it's what is running through our DNA and I'm so pleased to read that this all comes through onto the plate! Thank you so much, Tom
Arlos always delivers a great meal. We can’t fault it.
Thank you OliviaC - and long may that be the case! If ever you have an idea as to how we can improve I'd be delighted to hear please. I'm usually in one of the restaurants though am always on firstname.lastname@example.org. Many thanks, Tom
Great steak. Lovely sides. Really good value compared to places with similarly good steak.
Thank you LizW - this is the best thing I've read all week! Pssst....new steaks coming soon...
Lovely meal, lovely cocktails - a great place for a date or with a group of friends.
My dream for Arlo's in a nutshell. Thank you SharnaW, its such a pleasure to read that people love what Arlo's is all about!
This was our first time at Arlo’s Balham and the whole experience was good from the booking to the actual visit. I ordered the vegetarian brunch and my husband had the truffle mushrooms and a side of chips - both were tasty. The service is much better than Arlo’s Clapham junction which I have been to before. We wil return to the Balham branch.
Thank you Doctor, and thank you for the comparison between Arlo's Balham and Arlo's Clapham/Battersea. I am obsessive about the best possible service and, of course, the service should be identical - and seamless - at both restaurants. Thank you for the helpful feedback, I will certainly use it to get better and better. Many thanks, Tom
Nice option for brunch - good food at reasonable prices with great service.
A new Summer menu is on the way EllieR, hopefully we can improve the "good food" to "excellent food"! Thank you for your comments on our team, they're brilliant and they're what makes Arlo's go round. Thank you, Tom
Love Arlos, always great food and attentive staff where nothing is ever too much trouble. Steak very tasty with amazing mushroom! Will definitely return.
Thank you very much gilln1974 - the team are a dream and, quite rightly, always proud and delighted to read this kind of feedback. We've some Summer specials hitting the menu soon, so I hope we can welcome you back one day. Kind regards, Tom
Very friendly and relaxed
It was Fri but not busy
They took a photo of us
Thanks Pips - my team are excellent with our guests, passable slash mediocre at belting our Happy Birthday to our guests but rarely unleashed on a camera - I hope they did the occasion justice! Many thanks, Tom
The restaurant was exceptionally quiet and empty which led to no ambience.
However the food was excellent and the service was good so I would go again
Hi RichardJ. It sounds like you had one of the rare calm before the storm occasions and had the restaurant to yourself! That said, I'm sorry that we were quiet when you came - good food goes hand in hand with buzzy surroundings, hopefully we can tempt you back one day soon! Delighted to see that the food and my team are on point whether we're empty or packed! Kind regards, Tom
Always a good experience with friendly staff and nice food. Brunch is good but the steak is amazing. We went for a friend’s birthday and told them in advance. They brought out a free brownie and ice cream with a candle on top. It was a lovely touch.
Thank you very much - and sorry if the obligatory and embarrassing rendition of Happy Birthday was way out of tune! We're all about parties, occasions and excuses for celebrations so thank you for trusting us with your friend's birthday!
Food is pretty good, but £14 for a small ish steak (though nice) without any sides is just too much. Flat iron a much better choice
Thank you for your review KDJW, and for bringing this to my attention - what I'd give for the busy footfall of a central location! I know the excellent Flat Iron pretty well and, if you have a few minutes, I'd love to discuss this further - I'm on email@example.com if you have a moment.
I’d visited Arlo’s Northcote Road before and always had great service. Unfortunately on this occasion to Balham branch, it wasn’t up to the same level. A table on four on a Wednesday evening - we waited almost an hour for our meal and when it did arrive, two of our meals had to be sent back as the steaks hadn’t been cooked to request. The staff did acknowledge this and after requesting, removed the service charge and that was appreciated. Overall disappointing but do know others have had good experiences before.
Hi Floozster. Thank you so much for visiting both of our restaurants, and I'm very sorry to hear that your recent visit to Balham did not live up to your expectations after Battersea. We are always striving to do better - and a hour is certainly too long to wait. I will have a look into our team numbers and see where we can improve, and thank you again for your candid review. If you do come back to also please do dm me at firstname.lastname@example.org. Many thanks, Tom
Food was good, not exceptional and the steak was a bit chewy but for the price it was fine. We had a bit of an issue with a burnt side dish of broccoli which we were told was not burnt but “chargrilled”. Either way it was black and tasted disgusting but they happily changed it for a clearly microwaved portion which tasted much better. I would go back.
Thank you Emma, though I'm gutted to hear you didn't like our chargrilled broccoli! It's one of our most popular sides - and the best way I'm found to get greens into my children...! That said I'm delighted that the team looked after you and replaced the portion. We parboil the broccoli every day and then reheat on the grill so yes, the team will have microwaved a non-chargrilled portion in order to whack the heat through without losing the bite. Thank you again for your review