We had a reservation and were seated on time and order was taken quickly, however, entrees arrived late, and we waited over an hour and a half for mains that never came. We ordered our bill and left dissatisfied and disappointed.
Forgot about our order, didn’t get my “salad” until an hour later, missing dish, had to stand up and ask the waitress for the bill. Awful service, they apologised and gave us a discount but I was truly disappointed. Won’t be dying to return any time soon, overrated food.
The ambience is just wonderful. We had full French breakfasts and it tasted just as great as the atmosphere. I highly recommend people who are interested in taking lovely pictures with the floral design, should reserve a morning session. All in all, it was a fabulous experience.
Hi Scarlett, Thank you for your fantastic review. We look forward to welcoming you again soon at any of our restaurant.
The employees dropped and smashed a lot of items throughout my meal. It was quite disturbing and at times, it did catch me by surprise. The food itself was pleasant but not amazing.
Dear Thanu, We’re so sorry you weren’t happy with your experience dining with us; looks like we were having an off-day. We hope you’ll give us another go.
Very good services and food is excellent
Hello, We’re so pleased you took the time to review your experience with us at Aubaine; thank you for your positive feedback!
The service was so slow.
Hi there, Thank you for taking the time to review your experience at Aubaine; we really value your feedback. We’re sorry it wasn’t all that you expected, but we’d love to see you again if you’ll give us another chance!
Service was very slow despite the restaurant not being busy. Food was okay at best, served almost cold. My cappuccino was also cold.
Hi there, We’re so sorry you weren’t happy with your experience dining with us; looks like we were having an off-day. We hope you’ll give us another go.
Good spot if shopping on Oxford street or in Selfridges
Hi there, Thank you so much for your great feedback. We would love to welcome you again very soon.
After hearing this was a great place for afternoon tea, we decided to go. The service was slow and not that great. When the food came out, a lot of sandwiches didn't have much filling and 2 didn't have any at all. We had 3 tiers coming, 2 came, but waited another 10 minuets for the third one. We had to ask where our tea was as it didn't come with the afternoon tea tiers. The pastries were good, but nothing to rave about. I will never go back. We went for a special occasion and it was just an overall bad experience. Shame as I was looking forward to a really great experience from what I was told, and it was just OK at best.
Hi there, We’re sorry to hear you were disappointed with your recent visit to Aubaine. We really value your feedback and will ensure we take the necessary steps to improve our customer experience going forward. Thank you for dining with us and we hope to see you again.
Our booking for afternoon tea was LOST! Apparently system issue. Thankfully Frederica their waitress sorted us out, when all the other wait staff (apart from the manager & supervisor) just didn’t really want to help. So we did get the tray but we didn’t get a proper afternoon tea pastries, just ONE standard sized pastry each! Tea was from a teabag!
Hi Hanim, We’re very sorry to hear about your experience at Aubaine; your satisfaction is very important to us. We would really appreciate it if you could email firstname.lastname@example.org with the details relating to your visit so that we can investigate this further. Thank you.
Most of the servers who work there have a bad attitude. Despite the fact that I had a reservation the girl at the entrance didn’t want to let me in saying you’re supposed to book at least the day before! I am not sure where she got this rule from and if so why do they allow same day booking. They really rely on being in a popular place and have good food
Presentation was beautiful, and the food was delicious. The service was great as well.
Quite disappointed about the experience as I did not receive what I expected at the restaurant. When I booked online I had chose the afternoon tea option, but the waiter told me there was no afternoon tea available Monday-Thursday. I was very disappointed as the booking portal had the option and we obviously were expecting to dine in for the afternoon tea set.
The waiter did apologise and the food was great there. I just felt that the restaurant was quite disorganised and should update their website and booking portal for their customers.
Served by Emily who gave a service with a smile! Food was great, and atmosphere was warm and welcoming!
Been there many times...but the service is terrible...the staff is not enough..our waitress and server was very good..but she was the only one running around in our section.
the burger was on table getting cold. waited for ketchup and mustard forever.
One of the most beautiful places to have afternoon tea in London :)
Came for the hanging wisteria and a quick lunch with my girlfriends. Had a great salad and wonderful service.
And they made every accommodation to make my experience a beautiful one
Dirty folk and slow service led to an adequate birthday meal but nothing special. Very little option for vegetarians
They told me beforehand that they served c
Gluten free but all that we were offered on the day was moules and frites! Also they sent my daughter away and said I had not reserved when I was already there waiting.
Food was very average and noise levels obtrusive. Would not go again or recommend it
Arrived in London straight to Selfridge's for our breakfast, I had the avocado on artisan toast, roasted cherry tomatoes and seeds, delicious, my daughter had the croissant, and breads and preserves and the lovely waiter kindly let my daughter swap the plain crossaint for her favourite Almond one, great coffee and orange juice, and wonder ful service, thank you x
It has lovely atmosphere with great staff working there. I went for my birthday and they did not fail to make it a spectacular meal. The flower settings along with the mirrors surrounding the tables at the back of the restaurant are great for photos. The staff did not fail to make the whole table laugh and create conversation.
The place is outstanding. However, the service is a bit lacking. Highly recommend the mussels.
The menu wasn’t what we had seen on the website (no brunch menu on offer?) and was very overpriced for what it was.
The burratta wasn’t creamy, it was just mozzarella.
The ambiance was pretty poor, we were round a corner looking directly on to rooftops, not very glamorous for Selfridges. Wouldn’t recommend.
We went to Aubaine specifically for Afternoon Tea. Their website shows that they offer Afternoon Tea. But we were told upon arrival that they only offer it on weekends. Given that they used to offer it during the week (because I've had it on a weekday there, a year or so back) I feel that they should have a notice to that effect on the webpage. The lunch menu was a bit pricey, but we picked some starters/sharing plates, and had dessert, and it was fine. But it wasn't what we came for, and we wouldn't have chosen to go there just to have lunch. We were very disappointed.
Beautiful setting, lovely food, great service! Good value for money!
Took my mum here for a retirement breakfast. It was fab - the only downfall was that the breakfast dishes with the potato rosti and mushroom was abit dry and could habe used a sauce. Other than that it was very nice!
The food was absolutely amazing, a big Big thank you to the chef for making such beautiful and mouth watering dishes. To put the cherry on top, our server Roberta and Fredricka with their top of the class service and humour made our evening. Thank you very much for an amazing time.
Good dishes and well service
Had a lovely and delicious afternoon tea . Customer service was flawless and the setting is super pretty
I had my friends birthday celebrations there and everything was absolutely amazing. Staff were so kind and helpful. Professional team and great service.
It was a spectacular experience, much more better than my expectances! Fine dinning and bohemian lace
We have spent an amazing time in this beautiful place! The food is awesome and the service as well.
We were sited in a nice corner table, so was easy to have a nice conversation.
I really liked the setting of Aubaine- very pretty wisteria & me and my friend were seated in a nice spot by a window with a lovely breeze. I love wisteria so this restaurant did make me happy. However, be wary ordering water as it is 5 pounds per a bottle so ask for tap water is my advice! I personally didn't enjoy my soup of the day - it was very oily. But I acknowledge this doesn't mean to suggest the other food options are not nice just unluckily my soup was! The bread however was nice. My friend who ordered the calarmi said she enjoyed her meal so that's something !
The food is surprisingly delicious. The restaurant is perfect for pictures! Definitely will visit again soon!
beautiful restaurant and no wait time for being as popular as it is. Great food and the service was spectacular.
Beautiful setting with delicious food. Fantastic all round!