This includes info about cleaning, sanitising, social distancing, and usage of personal protective equipment. Learn more.
Baci Ristorante is owned & operated by Carmen’s Group, a leading hospitality and entertainment brand in Hamilton, Ontario. At the core of our philosophy is a love of people and this sentiment is embodied in the heartfelt care demonstrated for guests, employees, and the community. Learn more about Carmen’s Group.
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Sanitiser or wipes provided for customers
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
- Waiting staff wear masks
- Diners must wear masks unless eating or drinking
tomato sauce, mozzarella, spicy calabrese, bell peppers, black olives, arugula
flatbread with herb marinated tomatoes, Parmigiano-Reggiano, fresh basil, pesto & balsamic reduction
potato gnocchi, tomato sauce, fior di latte, basil, cherry tomatoes
Food and service were top notch- felt very safe. Restaurant was very well run and kept people apart. Noticed a couple of people walking without a mask on their way to the washroom but no one was around them but still should have been told. Overall a great visit and definitely would go back.
Hi Donald, Thank you very much for dining with us and sharing your experience. I'm glad you felt safe and had a good time :) We take our COVID-19 protocols very seriously and we're happy that you noticed. We look forward to your next visit. Cheers, Michael
There was a wedding rehearsal party going on which likely means the noise level was a little higher than usual but no issue with that for our 4 person group at all. Food was very good and the service was AWSOME!! Excellent pizza!!
Hi there, Thank you so much for your review :) I will pass your kind words along to our hard-working team here at Baci. Thank you, Michael
The two people serving the table were pleasant and attentive. That was the only hight point. The Caesar Drink was not good, poor spicing, and not sure it had clamato in it. Probably used tomato juice. The white wine had off taste like it sat for a while, but they were good to replace with another wine. Caesar Salad was ok at best, the Osso Buco and calamari were fair at best. Nothing special in my opinion. The Crème Brulee had some type of a jam on it that ruined the flavor of the dish. On a positive side, they adhered well to social distancing and felt it was safe to dine there.
Hi there, Thank you for visiting our restaurant and for your review. We are happy that you felt safe during your visit but it does sound like fell fell short on a few other things, and for that I apologise. We use Singer's Vegan craft Caesar mix for our Caesars. It is a premium offering and often met with rave reviews, I'm sorry your server did not communicate this with you. Hopefully we are given the opportunity to redeem ourselves in the future. Cheers, Michael
Filling and lovely - great atmosphere
Hi Neil, Thank you for your review. We look forward to having you back :) -Michael
Food quality extremely poor. No flavour whatsoever. Gnocchi were terrible.
Hi Joe, I'm sorry we fell short of your expectations. Our homemade gnocchi is one of our most popular dishes so I'm surprised to hear that. We obviously dropped the ball somewhere along the way. Hopefully you give us the opportunity to redeem ourselves. Cheers, Michael
We're getting married at C by Carmens next spring so we decided to try out Baci to see how the food was. The Caesar salad was terrific and the Osso Buco was delicious. The risotto was perfect.
The staff we great.
Hi Mike, thank you so much for your review. We look forward to hosting your wedding next Spring :) -Michael
I have been to this amazing restaurant twice now and both times I’ve gone I’ve had nothing but great service!! The overall experience was amazing, the food delicious and the staff are so friendly and always checking on you and everyone at your table!!! I am very happy every time and will continue going!
Hi Angie, Thank you so much for your review. We look forward to your next visit :) -Michael
Awesome service, very friendly! The food was outstanding! We have already recommended Baci to several of our friends.
So happy that baci is back. Since moving into the area 7 years ago its always our favorite go to date night spot for dinner. With incredible staff and an ever evolving menu it makes even this picky vegans taste buds sing. My husband misses the tvs that played old black and white movies though.
Hi Becky, thank you for your review. We miss the black-and-white movie's sometimes too :(
The food is always great and so is the service! My issue was the lack of COVID protocols. The tables were not 6 feet apart and it was too many people in a small space. Will likely wait until things get better before returning.
Hi Danielle, Thank you for the kind words. Please rest assured that we take our COVID-19 protocols very seriously. We have hand sanitizer available, contact tracing, 6-foot table clearance, and enhanced cleaning protocols. We have reduced the number of seats in our dining room significantly to allow for social distancing. Please know that we have, and will continue to do everything in our power to keep our guests and staff safe. We thank you for joining us and we are excited to have you back :)
I have eaten at the Baci many times and have always enjoyed the experience. I particularly was impressed with our two servers. My grandson who accompanied me, has has dietary concerns and our server was most accommodating regarding his questions.
My only complaint is the table we had was off in a corner and the table was really wobbly and I would prefer to sit in the centre of the restaurant on a future visit.
The penne alfredo with chicken was excellent and I enjoyed the wine pairing along with it.
Hi Kate, we're so happy that you enjoyed yourself. We take dietary restrictions very seriously at Baci and we're thrilled that you were satisfied with everything. Please feel free to add a note in the "add a special request" tab to request a table in the center of the restaurant next time you make a reservation via OpenTable. We'd be happy to accommodate :)
Food was great and the service was exceptional love coming here.
Food was excellent and our waiter was very attentive to our needs
Hello Antonella, and thank you for your review of Baci. Glad to hear that you enjoyed our modern and upbeat atmosphere while dining with us. We will pass on your kind words to our culinary and service teams. Ciao!
Excellent service and pleasant atmosphere. Portions were very generous and meatballs were deemed to be exceptional!
Grazie Donna! Our love of people keeps us inspired to deliver exceptional guest experiences with every visit to Baci. See you on your next visit!
It was the first time for some of these people....they really enjoyed it....will be back
Hello Jan and thank you for your review of Baci! We appreciate you taking the time to share your guests experience with us. Thrilled to hear that everyone enjoyed our authentic Italian flavours. We look forward to serving you and your friends when you return, Ciao!
Saturday was our first time visiting Baci based on recommendations from friends. It is not disappoint. Our waitress was friendly, energetic and a good sense of humour. She was also very knowledgeable about Baci offered and wine/drink recommendations. The calamari was out of this world!!!!!!! The entree portions were huge and the food was tasty and yummy. Good price point for atmosphere, food and all Baci has to offer. We will definitely be returning.
The modern décor is very well done, well adn up beat. We were greeted and seated immediately by the hostess. Our waitress was friendly, helpful but not intrusive. The food was excellent, freshly prepared and tasty, with very generous portions. we had a very enjoyable early dinner at Baci.
Another fabulous meal at Baci! One of my very favourite restaurants in Hamilton!
Only if the wait time improves. I waited 45 mins for a drink then another 1hr for my food
Overall experience was good, menu had nice options with a nice wine list to match, food came out quickly however it did feel as though these food items were cooked prior (we had two different gnocchi’s, however no ambient music which did make it awkward as the only background noise were other people talking, leaving our table did force us to squeeze by other tables that were very close together, price was a bit higher in comparison to other restaurants for the quality & we did find a hair in the food but simply didn’t bother to bring it up
Hello! Thank you for your review. We appreciate you taking the time to let us know how we did. It is nice to hear that you were happy with our menu options and selections on our wine list. The details you have shared with us will help us to ensure that we can meet your expectations on your next visit. Ciao!
Great food! Fantastic service - attentive, not intrusive and nobody rushing us through. A great spot for a reasonably priced, generously portioned, breakfast!
Thank you Sally! The breakfast here at Baci is outstanding. Glad you had a chance to experience it and we are excited to serve your group again.
My last visit to Baci was mediocre and I left a review with a few things I felt were missing from my experience. Almost immediately I was contacted by management who apologized profusely and offered me a gift card to come back. He promised it was a one off and I did end up returning with the gift card. The second experience was flawless. The appetizers came out quickly, were hot and very tasty. The main course was exactly as described by our server and her attention throughout the night made us feel as though she not only cared about our experience but she was genuinely proud of the food she was serving to us. Between the wonderful service, amazing food and experienced management, I would 10/10 recommend Baci as our first experience was a one off and this restaurant is certifiably excellent.
Amazing Marisa! Thank you for returning and spending your Valentine's Day with us at Baci. It is our love of people that drives us to ensure that every guest we serve leaves here happy. We have a very proud team and I can't wait to share your words with them. We will see you on your next visit. Ciao!
Really wish that when I booked 2 weeks ago that this restaurant said they were only offering a pre fixed menu for Valentine's Day cause if that was the case I would not of reserved here. The food was terrible and absolutely not worth 130 bucks. Extremely disappointing.
Hello and thank you for taking the time to review our restaurant. It is unfortunate that your visit with us on Valentine's Day was sprinkled with disappointment. Our goal at Baci is to make celebrations exciting and we would love to know more information about your visit so that we will be able to exceed your expectations when you return. If you would like to share any of the details of your experience with us please email me at email@example.com Thank you again!
My husband and I really enjoyed our dinner here. The music was really great! Service was wonderful! And food was delicious! The only thing that stopped the 5 star was the dessert. We both had the pear dessert and it just wasn’t as high quality as the rest of the meal. Everything else was wonderful!
Hello Lisa. Thank you for taking the time to share your experience at Baci. Fantastic to hear to you had a wonderful time enjoying our modern Italian food and upbeat service! We look forward to seeing you again on your next visit.
Not only was the food excellent but the server was very Helpful Friendly and very efficient. Her name was Jacqueline.
Thank you Edward! We appreciate the kind words and will be sure to pass on your compliments to our service and culinary teams. See you again soon!
Food was really good. Big portions. The 10 oz prime rib was enough to take home for leftovers. The only thing that wasn’t awesome was the fact they sat us right next to the counter where the food was being served so the wait staff had to reach over our heads a few times to get other peoples orders.
Ciao Maria! Thank you for your review. Glad you enjoyed our tasty food and healthy portions. We appreciate the details of your review as it allows us to look over our service procedures and see where we can improve. Thank you for your help. See you again soon!
Appetizer was supposed to be Bruschetta, instead, 5 pieces of thin melba toast with some tomatoes, “Nicoise Salad” consisted of romaine lettuce, cherry tomatoes, an old boiled potato cut in half, a boiled egg cut in half and icky big pieces of anchovy on top, hardly any dressing. Prime rib was good but no choice as to how we liked it cooked and dessert was ok. All of this for $130 - paid WAY too much for food that probably cost very little to purchase and prepare. Wine and beer and our bill came to $185, $240 with tip, and my husband was sick afterwards, will not be returning.
Thank you for taking the time to let us know about your experience while dining with us. Our goal at Baci is to exceed all of our guests expectations. We appreciate the details you have shared as it will allow us to review what we can do to ensure that we exceed your expectations on your next visit. Thank you again, Ciao.
Being it was Valentines Day going for lunch was very nice...It was quiet, and everything wasn't rushed which can happen when you have a lot of customers. Our server was very attentive and very pleasant.
We enjoyed our stay there and probably will return in the future.
Thank you very making our Valentines nice for us!
It was our pleasure Mark. We hope to see you again soon!
Found that this is one of the quietest restaurants we’ve been too. Love it - allows for easy conversations because you don’t get that typical restaurant din . Good food, service and prices. Highly recommend Baci
Hello Lynn. Thank you for taking the time to review us at Baci! Our core philosophy is a love of people and we are glad that you were feeling the love when dining with us. We look forward to seeing you again soon. Ciao!
Veggie friendly menu. Food is good. Nice staff but service is a bit rushing. The bread is great but too small and only one per person, at least two will be appreciated
Thank you for your review. We appreciate the details of your experience as they help us to achieve our goals of always exceeding our customers expectations. We will review what you have shared with our staff to ensure we deliver when you return. We look forward to seeing you again. Ciao!
Pleasantly surprised. Serving was plentiful and good value. Arctic Char done perfectly. Will return and take advantage of the 4 can dine for $80 on our next visit. Highly recommend a stop here
Thank you Hal. Glad that you enjoyed your dining experience with us at Baci. Excited to hear you are coming back on an Sunday for our 4 can dine promotion. See you then!
Loved the renovated look! Service was very attentive and exceptional! Food was amazing.....main course beautifully presented and steaming hot....just how we like it but rarely get! Kudos to the chef and kitchen team!
Thank you Lucy! We appreciate the great review and are ecstatic that you enjoyed our lively open concept kitchen. We will pass on your kind words to our service and kitchen teams. Hope to see you again soon.
As always, Baci delivers on all fronts.
Thanks Baci Ristorante
Excellent food with excellent service. Our meal was served hot, and it was absolutely delicious.
Ciao Judi! Thank you for the fantastic review of Baci. Glad you enjoyed our Upbeat and Modern Italian Restaurant. See you on your next visit!
Great food, great evening! The Risotto was excellent.
Thank you Heather! We are happy to hear that you enjoyed the authentic Italian flavours at Baci and look forward to seeing you and your friends on your next visit!
Wonderful taste and presentation. Large portions. Wonderful attentive staff.
My favourite menu! Incredible food and service. Highly recommend
Hi Amy, thank you for your review :)
Two of our party of 6 had pizza-- surprisingly good. 3 of our party had Caesar salad and not much was left One of our party had the Caprese salad. She said it was very good. Another of our party had the bruschetta and the beet salad. That too was enjoyed.
Hello Gail, thank you for taking the time to review Baci. We are glad to hear that your party enjoyed their lunch. Fresh sourced, quality ingredients help make our pizza and salads the best around. We look forward to serving you again on your next visit.
Enjoyable experience, good food, good service! Great for a get-together.
We had a great dinner! We ordered a lot of food and everything was perfect! Pizza was really good! Atmosphere was nice. Some people were dressed up and others more casual. It was very comfortable.
Thank you Diana. Perfection is what we are aiming for in all aspects of what we do at Baci. You can expect to experience the same quality food, service and ambience every time you visit. Ciao!
Baci Ristorante is rated 4.4 stars by 98 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.