Balls Brothers Austin Friars

3.5
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36 reviews
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£25 and under
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British

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About

Tucked away from the main hustle and bustle, Balls Brothers Austin Friars is famous for its great vibe and warm welcome.

On the Balls Brothers Menu expect to find British classics from Haddock and Chips to their Staple Londoner Pork sausages and mash served with red onion gravy. They have an extensive wine, gin and whiskey list that caters to all tastes as well as bar snacks and platters that can accompany drinks if you don’t fancy a sit down meal.
What 36 People Are SayingWrite a review
Overall ratings and reviews
3.5based on all time ratings
3.5
food
3.1
service
3.3
ambience
3.3
value
Noise · Quiet
86% of people would recommend it to a friend
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SG
SteveG
London
2 reviews
Dined on 30 August 2019
Overall5food5service4ambience5

Food was excellent as was the service once we were seated.

Upon arrival there was some confusion regarding the booking as it was claimed that I had not booked a table. A copy of the email from Opentable soon resolved the matter and we were taken to a table.
A good lunch, thanks.

OT
OpenTable Diner
London
11 reviews
Dined on 30 July 2019
Overall1food1service1ambience1

Service was poor, we reserved table for 10 but they did not prepare at all. Waited for 10min for table set up.
And another 30min for food to be served.
Did not enjoy our meal at all left over half.
We wouldn’t recommend

Balls Brothers Austin Friars
Responded on 5 August 2019

Sorry to hear about your disappointing experience, it is certainly not the service we pride ourselves with. Please email us on: austinfriars.events@mosaicpubanddining.comto discuss this further with you. Looking forward to your reply. Sales team

Report
MC
vipMattC
London
9 reviews
Dined on 15 January 2019
Overall3food3service3ambience3

Good and solid place with decent options. Reliable.

D
vipDom1
London
24 reviews
Dined on 16 October 2018
Overall3food2service3ambience3

Nice enough but weirdly out of everything we ordered. Group of 10 at 12 noon on a Tuesday. Apparently they only had 2 rib eye steaks available despite us being first in for lunch and only 3 flat irons despite that being special of the day! Service and food fine other than that

B
Barbara
1 review
Dined on 25 April 2018
Overall4food4service4ambience3

Met friends for dinner. Good location, good food. Was quite loud initially with the after work crowd there initially (arrived 6pm), but once it thinned out, the ambient noise was better and we could talk without having to yell across the table! This was however a minor irritation. Overall very good night with friendly attentive staff

C
vipCharlotte
London
169 reviews
Dined on 25 April 2018
Overall2food2service2ambience2

Very noisy

OT
OpenTable Diner
London
7 reviews
Dined on 28 March 2018
Overall1food1service1ambience1

We arrived to be told that they had no tables despite having booked online via OpenTable.

They said we could try their other restaurant in Adams Court, but they would not honour the booking either.

Shambolic!

OT
OpenTable Diner
London
1 review
Dined on 16 October 2017
Overall1food1service1ambience1

They said on the phone it was ok to move the booking back from 18:30 to 19:30, but when we arrived the message hadn't been passed on and they had closed the kitchen so we had to find somewhere else to go.

AC
vipAdrianC
London
23 reviews
Dined on 13 October 2017
Overall3food5service3ambience2

The food is nice but the kitchen is too slow (especially if it is marketing itself as a place for casual business meals). The place felt more like a Friday pub than something a little more upmarket.

JM
JennyM
London
3 reviews
Dined on 21 July 2017
Overall4food4service4ambience4

Visited for a lunch with friends. We had a mixure of main courses, including basic choices such as fish & chips, and ham, egg and chips - all were produced to a very high standard and the service was quick and friendly.

D
vipDicky
Berkshire
24 reviews
Dined on 1 February 2017
Overall4food4service4ambience3

Balls Bros has opened a very 'un-balls' restaurant in the City. It is contemporary and buzzy, with high ceilings and modern decor. We had a quick steak and chips and the quality was really excellent. Service was great, too!

F
Food4thought
London
8 reviews
Dined on 20 December 2016
Overall3food5service3ambience2

Door service should go down the queue at lunchtime to ask who had a booking rather than spend 10 mins asking whether the group of people who DIDN'T book wanted to wait or not for a table. Spent far too long with those who hadn't booked during the festive period.

KL
KarenLB
London
17 reviews
Dined on 20 December 2016
Overall3food4service4ambience3

We had booked via open table and disappointingly when we turned up they did not have a record of our booking. There were 11 of us, some travelling specially for the lunch, luckily they did manage to accommodate us at two tables, not ideal but not a disaster. Food was very good so just a shame regarding the organisation between Balls Brothers and Open Table. Would have been nice to have an apology or acknowledgement but felt like it was my fault for the mix-up.

OT
OpenTable Diner
London
2 reviews
Dined on 14 December 2016
Overall1food1service3ambience3

Its hard to review Balls Bros because we didn't actually get to eat. We booked through OpenTable but when we arrived the restaurant didn't have our booking. Further more they said they wouldn't have been able to take any booking unless we had reserved a table back in October. So all ten of my friends and I had to look else where. Somewhere in the communication chain things had gone wrong. I received confirmation emails from OpenTable and since the date I have received 'Thank You for Attending' emails from Ball Bros. I suspect its a hitch between the restaurants HQ and the venue itself. But who knows? Just pretty disappointed with both OpenTable and Balls Bros. Take my advice - call the restaurant directly to avoid disappointment.

OT
OpenTable Diner
London
1 review
Dined on 24 November 2016
Overall4food4service4ambience4

Great experience except for poor communication between opentable and balls brothers. I requested a table for Thursday and opentable sent me a written confirmation for Thursday. However, Balls Brothers were expecting us on Friday and insisted that opentable had told them the booking was for Friday!?!? I originally booked through opentable because I spent a week trying to reach balls brothers by phone but they never once picked up. It was very nice once we had a table and were eating!

AW
vipAlanaWoking
London
213 reviews
Dined on 29 September 2016
Overall2food3service2ambience2

Slightly disappointed with the clattering noise not usual Balls Brothers calm yet buzzy atmosphere food ok service mixed did not help that my friend was seated at another table in different section despite a booking so wasted 15 previous lunch time minutes!

RT
RayT
London
1 review
Dined on 29 July 2016
Overall3food3service3ambience3

The Gallery is exactly what I expected, the food was good and the service was attentive.

EE
EE120foodie
London
4 reviews
Dined on 13 May 2015
Overall2food3service1ambience1

Arrived for dinner at 6pm. It was extremely loud. We asked to sit in a quieter section round the corner but were told it wasn't possible as they needed the space to set up for an event the next day. So we left - it was too loud for 5 people to catch up over dinner without shouting every word. Was a bit disappointed at the way our ask to move was managed.

IL
vipILovePasta
London
5 reviews
Dined on 30 January 2015
Overall3food4service2ambience3

Fine as usual, food is good but the service has been slow the last few times. It has taken 10 minutes from seating to be asked if you want a drink - then 10 minutes for the drinks to arrive and for you to order your food - a long time if you only have an hour for lunch.

r
robyn
London
1 review
Dined on 7 October 2014
Overall3food3service2ambience3

The overall look & feel / ambience of the place was good. I had booked for a group of 10 and we were given a large table tucked away in a small dining area. The advantage of this was the lower noise level which meant we could hear everyone at either end of the table. The disadvantages were being slightly isolated from the rest of the venue buzz, and that the room was a bit cold (most of us kept our scarves on). The food was decent: no-one raved about it but no-one complained either, but the service was very poor. We waited a long time for our first drinks order to be taken and the waitstaff were fairly inattentive most of the evening. I wouldn't mind going again if someone else booked but my choice would be to go elsewhere.

S
Scrummy
London
14 reviews
Dined on 18 September 2014
Overall4food3service4ambience4

Thanks to The Gallery, we had a team lunch which worked really well on timings.. all the food arrived hot, on time, with good service, attentive and without delay, nor being rushed. The dessert menu is very disappointing, but I then saw that a delicious crumble and custard was being enjoyed by another table, so we ordered one - it was tasty. My only criticism is that all of the options should have been made available to us.
The restaurant accommodated my request for a round table which made all the difference - thank you!

OT
OpenTable Diner
London
2 reviews
Dined on 16 September 2014
Overall4food3service4ambience5

Very good ambience for a business lunch in the city. Tables spaced apart appropriately. Service was good. Food was "okay". Not great though not terrible -- somewhat ordinary. I wouldn't suggest for anything other than a business lunch.

f
vipfoodie
London
43 reviews
Dined on 3 April 2014
Overall4food3service4ambience4

My team came here for a work lunch and it was very nice. I booked through toptable and the gallery didn't get my booking but luckily that wasn't a problem as they found us a table anyway. I enjoyed the food - I had the salmon nicoise and I was really impressed with the large piece of salmon I got which was cooked to my liking.

L
vipLusunshine
London
19 reviews
Dined on 20 March 2014
Overall4food4service4ambience4

Came for a birthday lunch with colleagues as a group of 10, we were given the option to pre book our meals before we arrived to save time due to the large booking, which was great as we were restricted to a 1hr lunch break!

Everyone enjoyed their meals and the ambience was nice as usual.

EO
EaterOut
London
1 review
Dined on 20 December 2013
Overall2food3service1ambience2

We got there and were told they did not have a booking. However they finally put together a table in the "studio" which was a room in the basement. The service was terrible, they took a long time to sort out our table and then the waiter forgot various parts of the order so food came at odd time or not at all.
Won't be going back.

o
organiser
London
13 reviews
Dined on 17 December 2013
Overall4food3service4ambience3

Late booking for a catch up with 4 friends, venue very busy & very noisy when we arrived as in the heart of the city. Relieved to find we'd been allocated a table in a small room at the rear, just us and a small party of a dozen or so. Food standard pub fare, we shared a classic platter for starters which was good value for 4, portion sizes for mains & desserts not over generous but at least we had room for dessert!. Staff very friendly, welcoming & attentive even though it was very busy. Nice place to meet friends in tucked away part of the city.

IL
vipILovePasta
London
5 reviews
Dined on 6 December 2013
Overall4food4service4ambience4

Lovely fish finger sandwich - can't beat the service and the price for a lunch in the city.

m
mmvoip
London
1 review
Dined on 19 September 2013
Overall4food4service3ambience3

Centrally located, the Gallery is a bustling restaurant/bar which serves well-prepared food of good quality and a nice selection of drinks to accompany the menu. Service can be patchy but is mostly friendly and efficient. A good place for informal lunch with colleagues or friends but possibly a little noisy for serious business meetings. Would recommend as an affordable and reliable spot in the city.

n
nclo
London
17 reviews
Dined on 30 August 2013
Overall4food4service3ambience3

Went for a team lunch, bar had no record of my booking through toptable but luckily there was a table for 9 available. Food &service were fine - what you'd expect from a city bar

c
citygirl
London
3 reviews
Dined on 16 August 2013
Overall3food3service3ambience4

We went to the Gallery for a leaving lunch. When we arrived, they had our table all ready, and so much to choose from on the menu. Service was a bit slow, but likely should have mentioned that we only had an hour. Overall, a good experience, and we will be back.

o
olyvine
London
36 reviews
Dined on 13 February 2013
Overall4food3service3ambience3

great lil place to grab lunch in the City. Located on a hidden street behind London Wall and Old Broad street it's spacious and airy and serves great food. Loved their shredded duck salad, and the fish n chips are ace.

AG
vipAG475
London
70 reviews
Dined on 6 February 2013
Overall4food3service3ambience3

We tried it for lunch last week and it was OK - althoguth we were lucky as we could see that the service to other tables was very very slow. Our waiter tosl us that the kitchen had just rolled out a new menu and that was the causes of the delays. All in all a nice spot for lunch, less crowded than other City spots nearby.

BB
BentleyBhoy
London
7 reviews
Dined on 20 December 2012
Overall3food3service4ambience3

Good solid food at a reasonable price. Quick and easy for a business lunch. Will use again

a
annonymous
London
4 reviews
Dined on 20 December 2012
Overall3food3service2ambience3

Very small number of staff serving, so we had to wait considerable amounts of time if we needed anything. We gave up waiting for our dessert choices and left!

MJ
MJ53
Kent
45 reviews
Dined on 20 December 2012
Overall3food3service3ambience3

Decent pub grub. Handy for casual business lunches in the city or post work drinks

m
michellethekiwi
West Sussex
69 reviews
Dined on 29 August 2012
Overall4food4service3ambience3

Went here with 5 colleagues, bit frustrated as they didn't put us on a round table or a table just for 5 so one person was out of the loop on conversations etc as seemed to be far away from others. Food was great, service a little slow towards the end. I would book here again.

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Balls Brothers Austin Friars is rated 3.5 stars by 36 OpenTable diners.