The service was excellent given it was extremely busy. Food was very good and served quickly. Entertainment, a male singer, was excellent without being overpowering...creating a nice atmosphere. Play area for kids, though we didn't need it this time, is fantastic. Would thoroughly recommend this as a great pub.
A lovely Hotel, but... Friday nights are too busy and noisy. Great for kids and young families and that is all. Service very slow and unfortunately the food very average for the cost. My fish of the day was overcooked and tasted like cardboard and only edible with the mass of sauce it accompanied.
My recommendation is for better training for staff and also more staff to be rostered on Friday nights to handle the workload.
May consider coming back for lunch through the week!
Hi Maisie, Thanks for taking the time to review us we do sincerely apologise if you visit was not up to standard last week, with the local power outages we staffed up as much as possible and we all worked really hard to ensure our guests were looked after, we are more than happy to address any issues you have with the food on the spot no matter the circumstances. Please feel free to contact me at the hotel should you with to discuss this further, sincerely Nick
Great experience, even though it was packed due to the storms and other families not having power the ser voice was good.
Thank you for your great feedback Jacinta! We are very happy to hear that you had a great experience at Belrose Hotel.
Nice ambience, varied food options and pricing, extensive beverage options, attentive service and recognition.
Thank you Bob for your valued feedback. We appreciate it!
Good food, prices. Mobility parking not satisfactory - seems less of it and none at side entrance.
Hi Cheryl. Thanks for the great feedback re our food and prices! Regarding parking, we have 4 dedicated at the front next to the entrance and 4 next to the side entrance with direct ramp access to the hotel.
Loved now having more options on a menue especially the Mexican food. Would like some more non alcohol like mocktail tho.
We are very pleased to hear that you are enjoying our new menu!
Air con was freezing - had to move and sit outside but other than that, it was great.
Hi Lucy. If ever there is an issue like the air conditioner being too cold, please let us know at the time as we would quickly adjust the temperature. Your happiness is very important to us.
Nice food, but air-conditioner too cold. and the sun was always in our eyes
Hi there. Thank you for your feedback. If ever there is an issue like the air conditioner being too cold, please let us know at the time as we would quickly adjust the temperature.
Only one observation:
I was seating at the outdoors and there was one single leaf door open for access, it was painful to go through tables full of mums with prams... please open several doors at night , thank ypu
Thank you for your valued feedback Luis. We appreciate it.
Menu is great with plenty of variety. Great atmosphere and seating. Separate area for kids and family. Enjoyable night out.
That is wonderful to hear Jayne! Thank you so much from all of the team at the Belrose Hotel.
Very busy night with car park overflowing and a good singer performing.
Found drinks a little on the high side but at least the cocktails were reduced to $12.
Staff great and attentive.
Thank you for your valued feedback which we greatly appreciate.
I’ve been to the hotel many times in last months, food has improved a lot , I had a caprichosa pizza because I had it before, quality stays high! My friend ask for a beef Chic, he said he will have it again. There was a girl playing guitar, it was ok, but not wow. Drinks are the same everywhere only differ in the price... what i am trying to say it was not many clients, give the staff better incentives, to smile and be friendly to every customer, this will definitely improve moral and client satisfaction.
Thank you Luis for taking the time to review the Belrose Hotel and provide your valued feedback. We really appreciate it and it helps us to continually improve.
Food was very good, kids love the play area, table was booked and ready + staff were pleasant. An enjoyable dinner with friends thanks!
That is wonderful to hear Madeleine! Thank you from all of the team at the Belrose Hotel.
As always, great food and good atmosphere. Kids and adults loved it.
That is wonderful to hear James! We hope to see you again soon at the Belrose Hotel.
Booked a table for 8 - was given a booth - very comfortable
That is wonderful to hear David! Thank you for your great feedback.
We enjoyed a lovely Birthday lunch with friends, the food was well presented and the staff very friendly.
Thank you for choosing the Belrose Hotel to celebrate Jan!
Good local where kids can have fun in the playground whilst parents talk
That is wonderful to hear Cameron! We hope to see you and your family again soon at the Belrose Hotel.
Was allocated the table I asked for. Quick service, food ok, waiting staff pleasant enough.
Thank you for great review from all of the team at the Belrose Hotel Murray.
Good time, good food, good staff. Y'all are doing great <3
Thank you! We appreciate you taking the time to provide your great feedback!
Very pleasantly impressed
Really good children’s area
Thank you so much Pam! We hope to see you again soon.
We are regulars over many years. I typically rate the experience highly. Saturday night's experience was appalling.
The main grill wasn't working, so we couldn't have steak - but THIS WAS NOT THE PROBLEM.
We turned-up on time for our reservation and when being seated, noticed another party already seated at our table. We were subsequently moved to an adjacent table, where I noticed a laminated reservation notice with another party's name, which I gave it to the bloke who had seated us.
This guy got really annoyed, waving his finger in the air, raising his voice in full anger in front of the guests, stating "I know what you're trying to do"... "Don't you EVER touch these laminated cards". I told him that I didn't appreciate the attitude.
This bloke really should attend a customer service program. He didn't appreciate that his customers were completely in the right - (1) we had a reservation, which we turned up to on time, (2) we were moved by him, to another table.
The fact that the establishment failed to manage our reservation was not our fault, and raising one's voice against the customer is never justified.
Hi Fiona, Thanks for taking the time to send us your feedback. I’m disappointed to hear about your experience, I will address this issue with the team member personally. Not to say this behaviour is acceptable, however Saturday was an extremely busy day with a lot of pressure on front of house staff. I do sincerely apologise and hope this once off experience won’t deter you from returning
This place isn’t cheap, yet the portion size for kids pasta was the smallest I’ve ever seen. We arrived at 6pm and the only relatively healthy option (salmon) on the menu had ‘just run out’. Other food came out cold, yet comments to staff they didn’t care less. It just seems about keeping a high profit margin here, not pleasing their customers.
Disappointing setup - worst it’s been for many years. This place needs to look at what’s its competitors are doing, as they are way behind.
Thanks for taking the time to review us, we are disappointed to read you didn’t enjoy your time. We work hard to give our guests the best experience re service, portion size & value for money. We had no out of stock reports so I will follow up with our team to see what could have happened. It is our process for a manager to follow up with any complaint regarding issues flagged with the staff & fix them on the spot. I sincerely apologise this did not happen in your case.
Great food great service
Thank you Erin for your five star review from all of the team at the Belrose Hotel.
My partner and I had dinner with an elderly, vision impaired friend and her daughter. It was the perfect place for us and the food was excellent.
That is wonderful to hear Michael! Thank you for choosing the Belrose Hotel!
Great food and staff - who were so willing to help Great play area with good food Happy kids playing away while parents get to eat a How meal is a real bonus
We are so glad to hear that all of your family enjoyed their meals and time at the Belrose Hotel.
Was placed in the Bistro section at 1:45 in the afternoon with countless children's birthday parties when the lounge (?) area remained virtually unoccupied.
Not sure why this was necessary.
Hi Tim. If ever there is an issue like your preferring to sit in another area, please let us know at the time as your happiness is very important to us.
A typical family night with children running around and very noisy as well as loud adults which is OK for young people but a bit off putting for us oldies. Can't be helped so will prefer the quieter lunch times.
Thank you for your valued feedback regarding the Belrose Hotel Jon.
Great! Family friendly, nice food and fabulous customer service. Large indoor park to keep children entertained. The coffee was delicious.
Thank you Beth from all of the team at the Belrose Hotel!
Staff are very friendly, food is good and excellent play centre for kids!
Thank you Jessica we really appreciate your great feedback!
My rump steak was lovely, however the size was small and had several pieces of grissle. Not value for money. Second time there now and wouldn't recommend. My friend had the shredded pork belly. More of a terrine and only okay. She wouldn't recommend either
Hi Guy, Thanks for taking the time to review us. I will pass your feedback on to the kitchen.
The food was good and the play equipment is great, but the tables, floor and surrounds were a mess.
There didn't appear to be any staff cleaning up anywhere, or there were not enough staff for how busy they were.
Hi Anonymous, Thanks for your feedback I’m glad the food was enjoyable and the kids enjoyed the play equipment. You joined us on an unexpectedly very busy night and the staff were focusing on getting the food out to the guests as first priority.
Really noisy and busy, but that's pretty understandable given the type of venue.
Thank you for the feedback re the Belrose Hotel. We are indeed a busy, family friendly hotel.
Our party's ages ranged from 8 to 80. Plenty for the kids to do and eat. Good pub type food .
Very noisy but that's because its very popular. Good for a family outing.
Thank you for choosing the Belrose Hotel to celebrate and for your great feedback!
Great easy dining would recommend to family and friends
Thank you Carol from all of the team at the Belrose Hotel.
This is the 2nd time our group has had dinner at the Belrose Hotel. Two of us had steak and ordered both Medium and they came out really red which I would call rare. The meals were cold and not very appertising.
We thought that once Bayfields took over it would improve but unfortunately it hasn't.
It wasn't a busy night so I don't know what the problem is.
One of our group watched the gentlemen that was placing salad on the plates with their hands I really think when handling food they should use plastic gloves
I used to visit Belrose Hotel more often in the past and I really enjoyed food, service and my children playground that time.
Last Monday, Public Holiday I came with my friends for lunch. It was disaster!!
The food was horrible, I ordered “ MUSHROOM FETTUCINE (Wild mushroom ragout, mascarpone, parmesan ) $22,
This dish came on the plate very dry, not much sauce so I sent it back to the kitchen. Came back very watery, looked like a soup 🙁
My friend ordered “FRIED CHICKEN TACOS” $16. Chicken came very dry as well🙁
We did not enjoy the food at all.
Playground for children, both gates broken. Older children running around small babies, no one cares!
I’d like to apologise for issues with your food. We work hard to make tasty meals & it's really disappointing when we receive feedback like this especially when you gave us the opportunity to fix the issue & it was not fixed. It’s not good enough & I would like you invite you back for a dinner with us. Please contact Nick on 9451 8585 & I'll organise. The playground gates were damaged multiple time & had to be removed for safety reasons while our new custom gates are manufactured & installed.
I threw a baby shower for a friend at Belrose Hotel. Great location, food and atmosphere
Thank you for choosing the Belrose Hotel to hold your baby shower! We are very happy to hear that you enjoy it.
Do not seat people next to a party, if there are other tables available
Hi there. If you prefer another table in the future, please let us know and we will do what we can to accommodate.
We have been going there for years and take friends and family although don't think I have ever booked!
The food is fine although as I always have Atlantic Salmon, and sometimes I really do not think it is value for money due to the size and what it is served with, otherwise seems OK for Pub Food. Only complaint was that when I booked online there was nowhere to elect where you would prefer to be seated and as a table of 5 adults we found our table reserved just near the kids play area which was the last place we would have wished to be seated so the waitress told us to go out to any table that didn't have a "Reserve" sign on it so it defeated the idea of booking!!!!!!
Thank you for your valued feedback Rhonda. Depending on the day of the week, we do get very busy so it is best to book. If you would prefer a table away from the kids area, please give us a call and we can manually book you in another area.
Good choice of food for both adults and children. Staff are efficient and helpful. The grandchildren love the play room.
Thank you for your great feedback Malcolm! We appreciate it.