Bertucci's - Childrens Hospital

3.8
23 reviews
$30 and under
Italian

Top tags:

Casual
Bertucci’s restaurants are firing-up brick ovens from New England to Virginia, each reflecting the distinct character and local charm of its community. Like the original Bertucci’s, every kitchen is open, making our brick oven part of the restaurant experience. With a long-standing commitment to hospitality, we welcome you as our guest and promise to treat you as part of the Bertucci’s family. Join us in Boston, at Children’s Hospital.
What 23 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on all time ratings
3.8
food
3.5
service
3.6
ambience
3.8
value
Noise · Quiet
75% of people would recommend it to a friend
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KW
vipKevinW
New England
7 reviews
Dined on 3 March 2020
Overall1food4service1ambience4

I was very disappointed with the service today. I had to wait 30 minutes before someone can take my order, then waited another 20 minutes for the food to arrive. By the time the food arrived at the table, it was time to box it and head back to work.

Bertucci's - Childrens Hospital
Responded on 4 March 2020

We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

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OT
OpenTable Diner
1 review
Dined on 14 February 2020
Overall5food5service4ambience4

Awesome sauce

Bertucci's - Childrens Hospital
Responded on 18 February 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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OT
OpenTable Diner
New England
1 review
Dined on 16 November 2019
Overall1food1service2ambience1

No more liquor license. Not enough staff. Waited a long time to get a waitress over for drinks. Food came out cold. Took long to get the check. Not great at all for a Bertucci’s!

Bertucci's - Childrens Hospital
Responded on 20 November 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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OT
vipOpenTable Diner
New England
20 reviews
Dined on 13 November 2019
Overall4food4service3ambience4

Service slow but the food was up to expectations when we finally got it. It is a go to place for work lunches.

Bertucci's - Childrens Hospital
Responded on 25 November 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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OT
vipOpenTable Diner
New England
10 reviews
Dined on 2 October 2019
Overall1food4service1ambience2

Unorganized, slow, they don’t really provide any service or notice that you are even there. But, pizza is so good...

Bertucci's - Childrens Hospital
Responded on 6 October 2019

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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OT
OpenTable Diner
New England
1 review
Dined on 20 September 2019
Overall1food1service1ambience1

The staff was very unprofessional!

Bertucci's - Childrens Hospital
Responded on 23 September 2019

Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

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P
vipPhilipo
New England
30 reviews
Dined on 29 August 2019
Overall1food3service1ambience3

Lousy service , restaurant that lacks management

Bertucci's - Childrens Hospital
Responded on 1 September 2019

Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

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NG
vipNortwestGourmet
London
33 reviews
Dined on 8 August 2019
Overall2food1service3ambience3

Our table was not ready for 25 minutes after our reservation time. The food was mediocre at best. The one saving grace was the host/waiter/busboy who was doing triple duty.

Bertucci's - Childrens Hospital
Responded on 12 August 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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h
hgme
1 review
Dined on 5 August 2019
Overall2food3service1ambience3

We waited an hour for our food when there was basically no one in the restaurant. I had to leave and get my food to go because I had to catch my train we were there so long! Overall poor service and not necessary since there are so many places to eat in this area.

JA
JillA
New England
2 reviews
Dined on 8 June 2019
Overall2food3service1ambience1

I love the Bertucci’s brand and have always had a great experience in their restaurants. This was not up to standards. The place was run down, dirty, and had an illogical layout. Nearly all booths that appeared they hadn’t been updated in decades.

When our server finally came to take our order (after at least ten minutes), she said “okay you ready to order?” Didn’t even ask for drinks or apps first. We DID order an appetizer and it came out first, followed by all of our entrees within one minute. We didn’t even try the appetizer. The food was not what I was used to at Bertucci’s. It tasted microwaved and no attention to detail. We were rushed out and felt devalued at best.

OT
vipOpenTable Diner
New England
71 reviews
Dined on 3 May 2019
Overall4food4service4ambience4

Good food for reasonable prices with consistency...sounds perfect to me!
Interesting no more salad bowls instead you get a salad with your entree... why the change?
Had rigatoni with brocolli and chicken and it was enough for 2 meals; had it with marinara sauce instead of cream sauce - it was delicious and who doesn't love those rolls!

CW
ConnorW
New England
2 reviews
Dined on 5 April 2019
Overall5food5service5ambience4

dope server

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P
vipPhilipo
New England
30 reviews
Dined on 21 March 2019
Overall2food2service1ambience3

Lousy service

OT
vipOpenTable Diner
New Orleans
3 reviews
Dined on 14 December 2018
Overall3food4service2ambience3

Serving was so slow

JC
JimCT
New York Area
3 reviews
Dined on 8 December 2018
Overall4food4service5ambience4

We met an old friend for dinner when we were in town and had a very nice meal at Bertucci's. Their food is always good and tonight's service was especially attentive. We made reservations through Open Table and when we arrived our table was already set up with place settings, bread and olive oil blend so we could start right in. We'll return when we're in the Longwood area again.

BB
BrendaB
New England
1 review
Dined on 7 November 2018
Overall5food5service5ambience5

Always past but never went in. We as a group decided to try it. The food was presented and prepared tastefully. The ambiance was relaxing and cheerful. The waitress was pleasant and patient since it was so many of us. Most were so undecided in a new place but she explained some of the dishes people were not sure of. They always say first impressions and we all would rate you at A+. We will be planning another luncheon to this restaurant real soon.

MF
MarioF
New England
1 review
Dined on 3 November 2018
Overall5food5service5ambience5

Great dinner with family.
Although the location wasn’t the easiest to find it was worth the trip.
Food was excellent.

CD
CarlaD
New England
9 reviews
Dined on 27 October 2018
Overall5food4service4ambience4

Everything was fresh and good. Setvice was great. We were not rushed at all. Very comfortable lovely lunch!

BE
BettinaE
New England
1 review
Dined on 12 October 2018
Overall3food3service1ambience3

Service was terribly slow. Server was nice but kept forgetting about us.

CL
vipChrystalL
Tampa
2 reviews
Dined on 29 September 2018
Overall1food1service3ambience1

When we came in it took 15 minutes to be seated when it wasn’t busy. Once seated the host told us that management didn’t schedule any servers on a Saturday.. which is absolutely absurd and he called in a waitress who just started working there two days prior. I felt so bad for her as it was no fault of her own and she had all the tables as 17 people party walked in right after us. Horrible food the pasta was so overdone it was paste once I put it in my mouth. I sent it back and didn’t eat anything. Never again. This place needs to fire whoever management is start again with someone who knows what they are doing.

t
tbartley17
Kansas City
3 reviews
Dined on 2 September 2018
Overall3food3service3ambience3

It was an "ok" restaurant. My expectations were set for phenomenal as it was supposed to be a highly ranked Italian restaurant. The service was "ok". The food was "ok". Nothing knocked our socks off.

PL
PaulL
New England
1 review
Dined on 1 September 2018
Overall4food5service4ambience4

Had dinner with my daughter's and it was a good experience.

L
Lillie
1 review
Dined on 21 August 2018
Overall3food4service1ambience4

The reservation I made thru open table did not appear when I got to the restaurant and it took them 45 minutes for us to get a table. Our waitress looked very distracted. We asked for napkins and never got them also asked for butter and she just threw it in the bread basket instead of placing on the table.

FAQs

Bertucci's - Childrens Hospital offers takeaway which you can order by calling the restaurant at (617) 739-2492.

Bertucci's - Childrens Hospital is rated 3.8 stars by 23 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.