Bertucci's - Mansfield Crossing

3.6
117 reviews
$30 and under
Italian
Bertucci’s restaurants are firing-up brick ovens from New England to Virginia, each reflecting the distinct character and local charm of its community. Like the original Bertucci’s, every kitchen is open, making our brick oven part of the restaurant experience. With a long-standing commitment to hospitality, we welcome you as our guest and promise to treat you as part of the Bertucci’s family. Join us in Mansfield MA, near Chico's in the Mansfield Crossing Mall.

Support Bertucci's - Mansfield Crossing during COVID-19

What 117 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.6based on recent ratings
4.0
food
3.4
service
3.6
ambience
3.9
value
Noise · Moderate
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KM
vipKenM
New York Area
23 reviews
Dined 3 days ago
Overall3food3service3ambience2

Tables left un-bussed. Server nice young guy but a little unpolished. Restaurant was out of 4-5 items. Frustrating. Good pretty good overall.

OT
OpenTable Diner
New England
16 reviews
Dined 3 days ago
Overall3food4service3ambience3

We’ve been eating at various Bertucci’s restaurants for close to 25 years and I’ve always found their quality/value to be excellent. In particular, this location was always one of the better ones in the past. Sadly, the pandemic seems to be having a major impact. While the food quality was still strong, the place was maybe 25% full and they were struggling. Waited 10 minutes for a hostess (no other parties were even in the waiting area). The waiter’s effort was good but clearly inexperienced and struggling to keep up. We ordered 2 pizzas and 1 kids entree. They all came out a solid 15 minutes apart from each other so our family of 5 ate in shifts. Not even sure how you mess that up… put both pizzas in the oven at the same time. I hope they can turn things around.

X
vipdogsX2
New England
66 reviews
Dined on 7 January 2022
Overall5food5service5ambience3

just met katie at the bar. very cool. helpful, as well.

G
Glenn
1 review
Dined on 2 January 2022
Overall3food3service2ambience3

We had family meal with daughter’s family including grand kids. The waitress waited too long to inform my daughter the soup ordered was not available. Also, the food took long time to be served while others who were seated after us received their meals sooner. The kids liked their dishes, the adults not so much. As always the Bertucci’s bread is excellent. The prices are family friendly.

OT
OpenTable Diner
New England
1 review
Dined on 30 December 2021
Overall5food5service5ambience5

Great service and food was hot and delicious.

HP
HarishP
1 review
Dined on 7 December 2021
Overall5food5service5ambience5

Excellent place for dinner celebration! The staff is extremely congenial!

C
Chris
New England
1 review
Dined on 4 December 2021
Overall1food2service1ambience3

One waitress for the entire restaurant. Food arrived cold 90 minutes after being seated.

P
vipPoopie
New England
7 reviews
Dined on 20 November 2021
Overall4food3service5ambience3

Our server was outstanding. Short handed and did a great job.

f
franco
New England
8 reviews
Dined on 19 November 2021
Overall2food4service2ambience2

We had reservations on a Friday night but they could not seat us for 45 minutes. Short staff I guess. Tried to get a drink at the bar while we waited. Forget it. bartender never looked up. Obviously stressed out. (Sorry-I have no sympathy.. they are making good money on tips these days.). Food overall was good, but the experience was lacking. Also, I was told they are now using OpenTable exclusively, no more call ahead seating.

OT
OpenTable Diner
1 review
Dined on 19 November 2021
Overall4food5service2ambience5

Food was great! ..
However...
Arrived @ 5:55 on 11/19 /21 for a 6 pm reservation made on OpenTable 2 days before
- We waited 45 minutes before we were finally seated
- This happened because when we arrived and were told that we had No Reservations... but when actually after they searched again.,the reservations were there in their computer.
-In the meantime our table must have been given to someone else...
-Not very happy with this situation...what is the point of making reservations ahead of time if they are not honored?!

b
bostonstrong
New England
9 reviews
Dined on 19 November 2021
Overall1food5service3ambience3

The service was very slow. Not the servers fault. I think they were short on cooks.

OT
OpenTable Diner
New England
1 review
Dined on 13 November 2021
Overall4food4service3ambience4

I asked her to be my girlfriend and she said yes

OT
vipOpenTable Diner
New England
20 reviews
Dined on 5 November 2021
Overall5food5service5ambience4

The waitstaff was hustling and the food was good. Kudos to the staff to keep up with the crowd..great teamwork.

OT
OpenTable Diner
New England
1 review
Dined on 27 October 2021
Overall1food5service1ambience5

We had a reservation and still had to wait for 40 mins. Otherwise server and food were great

B
vipBill
New England
56 reviews
Dined on 27 October 2021
Overall1food1service1ambience1

We arrived for our reservation on time and found 15-25 people waiting who had reservations before us and were told there were no hostesses and only 2 servers. We waited 20 min and still no one seating any one and people at tables said they weren’t getting their food either. We had to leave and go somewhere else

m
mattl
New England
31 reviews
Dined on 17 September 2021
Overall5food5service5ambience5

Great service but a bit slow to bring us our food
Still they never disappoint

k
keng
New England
8 reviews
Dined on 5 September 2021
Overall5food5service5ambience5

Consistently great food; the chicken wings and meatball appetizers were cooked to perfection, the bowl of spaghetti and meatballs was so large it could have been three meals and the pizza was great - perfectly cooked with just enough sauce. The server checked in on us regularly and kept the drinks coming. Overall a great dinner out.

Bertucci's - Mansfield Crossing
Responded on 7 September 2021

We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

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k
vipkarenmw8
Las Vegas
3 reviews
Dined on 4 September 2021
Overall3food3service5ambience4

Surprise that your small salad that comes with the meal increased from 299 to 499, that’s a big leap. Chicken broccoli and ziti it’s always a gamble. Sometimes it’s delicious and sometimes it taste like they just put cream over it with no seasoning bland taste last night.

Bertucci's - Mansfield Crossing
Responded on 7 September 2021

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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DA
DAMIAN
New England
29 reviews
Dined on 13 August 2021
Overall4food4service4ambience3

All three of us had our own pizzas. They were excellent. The margarita pizza was very good. The server was very good, anticipated what we might like and proactively delivered. we were in and out in an hour.

P
Patty
New England
3 reviews
Dined on 11 August 2021
Overall5food5service5ambience5

Excellent food, friendly service. Would definitely recommend.

Bertucci's - Mansfield Crossing
Responded on 13 August 2021

We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

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SC
SharonC
New England
1 review
Dined on 4 August 2021
Overall1food1service1ambience2

It may be just the Mansfield location, but, Burtucci's has gone way down hill. My meal was dry and overcooked (meat lasagna), and the cocktail I ordered was horrible (lemon drop martini). I didn't know you could mess up a lemon drop martini. When I asked the waitress to take it back and replace it with an altogether different drink, she looked puzzled, and clearly displeased. I almost thought she was going to argue with me. Grudgingly she brought me a red sangria, which would have been fine, except for the fact that I asked for a white sangria. I didn't dare change it. Glad I'm outta there and won't be going back.

Bertucci's - Mansfield Crossing
Responded on 13 August 2021

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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GD
vipGailD
New England
5 reviews
Dined on 30 July 2021
Overall5food5service5ambience5

Derik is number one!

Bertucci's - Mansfield Crossing
Responded on 13 August 2021

Thank you for the great review! We strive to provide great food and world class service, so we're happy to see that reflected on your visit! We hope to see you again soon!

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SR
vipSkipR
New England
7 reviews
Dined on 20 June 2021
Overall5food5service5ambience5

Great place great people great food ....always our go to

Bertucci's - Mansfield Crossing
Responded on 22 June 2021

We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

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X
vipdogsX2
New England
67 reviews
Dined on 31 May 2021
Overall4food4service4ambience3

would have enjoyed bertucci's more, if the regular menu was available.
also, getting a little too pricy for frozen and pre-prepared foods.

Bertucci's - Mansfield Crossing
Responded on 2 June 2021

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share this experience with our team in an effort to improve future guest experiences.

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X
vipdogsX2
New England
67 reviews
Dined on 13 May 2021
Overall5food4service5ambience4

had lunch and drinks w/devon. great bartender/server/guy!

OT
vipOpenTable Diner
New England
55 reviews
Dined on 16 April 2021
Overall5food5service5ambience5

This restaurant is great for groups and families. I have been dining at the Bertucci's chain for years and must admit that some locations are better than others. This particular location is closest to where I currently live and is a great place to go with my husband and toddler. Noise level is moderate and usually many other families dining as well. I have been happy with my food and service.

Bertucci's - Mansfield Crossing
Responded on 22 April 2021

Thank you. We're glad to hear how much you enjoy dining with us at Bertucci's. We hope to serve you again soon.

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C
vipChemist
New England
31 reviews
Dined on 9 April 2021
Overall5food5service5ambience5

My request for outdoor dining was honored. As usual with Bertucci's the service was excellent. Recommend the Rigatoni Abruzzi, can't go wrong!

Bertucci's - Mansfield Crossing
Responded on 14 April 2021

We're so glad to hear it. We enjoy serving you and look forward to welcoming you back.

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TK
TanyaK
New England
1 review
Dined on 20 March 2021
Overall3food1service3ambience1

The fast sit time was the only good thing about our dinner.
If all you want is pizza and wine Bertucci's might be your place.
The menu at my local Pizza joint is bigger than Bertucci's right now!
My daughter and I were seated in a booth which had a light above it that could light up the football field! As we sat we noticed other patrons reaching up and unscrewing their light bulbs! We asked our waiter and he laughed and unscrewed ours, so this is obviously an issue, why not fix it?
My daughter got grilled chicken and roasted potatoes, she enjoyed the chicken but the potatoes not so much.
I tried the chicken marsala which was served with grilled chicken and broccoli and roasted potatoes. I could swear it was a microwaved Lean Cuisine. It was so gross!
I honestly feel bad for our waiter, you could tell he was not enthused to serve such "basic" food.
We tipped well but will not be back again.. unless we just want pizza and wine! ;-)

Bertucci's - Mansfield Crossing
Responded on 26 March 2021

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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SR
vipSkipR
New England
7 reviews
Dined on 7 March 2021
Overall5food5service5ambience5

Great food, great prices, fast service.... always a pleasure

Bertucci's - Mansfield Crossing
Responded on 11 March 2021

We look forward to serving you again and providing you with an unforgettable Bertucci's experience!

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CL
vipCarenL
New England
27 reviews
Dined on 6 March 2021
Overall1food1service1ambience1

What a disappointment! Made a 5:15 PM reservation and arrived on time. Stood in the lobby and waited to be seated for over 15 minutes. No one greeted us nor did anyone acknowledge us. The bartender was busy on her phone and we asked if anybody was working at the host station. She said someone should be but did not bother to check for us . We then waited a bit more and proceeded to leave.. On the way out we saw a staff person bringing pizza to someone’s car. We told her we had a reservation and no one was in the lobby to seat us. She said sorry, that’s my managers job and he is in his office on the phone. And that was that, we left!

Bertucci's - Mansfield Crossing
Responded on 8 March 2021

We apologize and Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

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GD
vipGailD
New England
5 reviews
Dined on 5 March 2021
Overall5food5service5ambience5

Love the waiter Derik.

Bertucci's - Mansfield Crossing
Responded on 7 March 2021

We are so glad you enjoyed your visit! We appreciate you sharing such complimentary feedback about Derik. Join us again soon!- Yolanda

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OT
OpenTable Diner
New England
1 review
Dined on 27 February 2021
Overall5food5service4ambience5

It was good, but it did feel slightly rushed even though there were not many people in the restaurant.

Bertucci's - Mansfield Crossing
Responded on 3 March 2021

We appreciate you sharing your experience with us. We hope you visit us again soon!

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GD
vipGailD
New England
5 reviews
Dined on 26 February 2021
Overall5food5service5ambience5

Derek is the best!

Bertucci's - Mansfield Crossing
Responded on 3 March 2021

Hi, Thank you for the great review! We strive to provide great food and world class service, so we're happy to see that reflected on your visit! We hope to see you again soon!

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B
vipBelgium
New England
114 reviews
Dined on 19 February 2021
Overall4food4service5ambience4

We enjoyed our dinner at Bertucci's in Mansfield. Simple & straight forward (honest) food and drinks, fully meeting our expectations. Our waitress provided professional & excellent service.

GD
vipGailD
New England
5 reviews
Dined on 29 January 2021
Overall5food5service5ambience5

Our waiter Derrick is the best!

OT
OpenTable Diner
New England
1 review
Dined on 17 October 2020
Overall1food5service1ambience4

Made reservation thru Open Table for 7:30pm. Arrived on time and was told to wait a few minutes. Then was told that others were ahead of us and it would be a little longer. Then noticed host was seating other patrons who were coming in without reservations. After making host aware we shouldn’t have to wait.. because we called in our reservation before 7pm..he informed us that it’s their policy.. that if parties just show up off the street..and they arrive before parties that have made reservations... they seat them first..regardless of the reservation list. We waited 30 min. as others without reservations were being seated before us. We didn’t leave because at that point it would have been difficult to find a reservation open elsewhere. We were also accidentally charged for food that wasn’t ours..they ended up taking it off our final bill. At no point did the host or manager apologize for the inconvenience of us waiting with a reservation. We will not be returning here again and we advise everyone not to make reservations and expect to be seated on time. I don’t think they understand how Open Table and reservations work at this restaurant. They shouldn’t be allowed to make online reservations any longer in our opinion.

Bertucci's - Mansfield Crossing
Responded on 23 October 2020

We are sorry to hear you had such an unsatisfactory experience and want to get in touch.

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k
vipkatcharp
New England
23 reviews
Dined on 27 September 2020
Overall5food5service5ambience4

Our favorite Sunday night pizza place.

Bertucci's - Mansfield Crossing
Responded on 1 October 2020

Thank you for your continued loyalty and patronage! We appreciate you dining with us and look forward to seeing you again soon.

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OT
OpenTable Diner
New England
2 reviews
Dined on 7 September 2020
Overall5food5service5ambience5

We were lucky enough to have Kayla who has helped me in the past! We sat outside and it was lovely out! It was very busy, but as busy as they were all Covid rules were followed beautifully! I’ve been helped by Kayla before, but the people we were with noticed how efficient and lovely she was!

Bertucci's - Mansfield Crossing
Responded on 10 September 2020

We appreciate you sharing such wonderful feedback about Kayla! We look forward to serving you again soon!

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OT
OpenTable Diner
New England
1 review
Dined on 29 August 2020
Overall5food5service5ambience5

Under the circumstances of the pandemic our experience was great

Bertucci's - Mansfield Crossing
Responded on 1 September 2020

Thank you! We hope to see you at your nearest Bertucci's soon!

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C
vipCookiesheets
New England
13 reviews
Dined on 22 August 2020
Overall1food2service1ambience3

I realize and always take into consideration restaurants are trying to do the best they can during this trying time. Having said that...we were given an extremely dirty highchair, no silverware, no plates for rolls, we were given a lunch menu as we were at noon but then brought dinner menus because it was a Saturday, never asked for refills or given salad, or kids desserts. Food was subpar.

Bertucci's - Mansfield Crossing
Responded on 1 September 2020

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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FAQs

Bertucci's - Mansfield Crossing does offer delivery in partnership with Postmates and Uber Eats. Bertucci's - Mansfield Crossing also offers takeaway which you can order by calling the restaurant at (508) 261-2371.

Bertucci's - Mansfield Crossing is rated 3.6 stars by 117 OpenTable diners.

Bertucci's - Mansfield Crossing does offer gift cards which you can purchase here https://www.bertuccis.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.