Bertucci's - Montgomeryville
The meatballs and rolls were good. Lunchtime is much better when you can enjoy unlimited salad with your meal and the wait staff is more attentive.
We are happy to hear how much you enjoyed your meal with us! We look forward to welcoming you back again soon.
We went for a birthday party. They nicely accommodated us, and the service was exceptional.
Thank you for choosing Bertucci's to celebrate your special occasion! We appreciate you sharing your experience with us and hope you visit us again soon!
My son loved getting to make his own roll!
Thank you, Sara! We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!
Just what you would expect at. Chain restaurant.
Thank you for taking the time to leave a review! We look forward to welcoming you back to Bertucci's soon!
My server Mickey was great, silano pizza disappointing. I have tried everything on the menu but the salmon. I will not be back.
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.
I can see why this franchise is in trouble. Our food came out late. About 40 minutes. Mine was luke warm. Huge gap in-between drinks. This place was not busy either. Waiter was disinterested. Had some attitude later on. Plus my girl friend was looking at the blinds on the window and they were just plain filthy. Food just average. I told my friends to stay far away. I will not be going back.
We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.
I was really looking forward to going to dinner here and I was really disappointed in the food and was surprised at the final cost without alcohol.
Jen, we regret to hear that your meal was not up to par during your most recent visit. We appreciate that you have taken the time to write to us, as it will only help us improve ourselves. Thank you.
Service was very attentive and the food was good. They lose 1 point for being out of Samuel Adams Summer Ale
We are so glad you had such a great time with us. We look forward to seeing you back soon!
From the bon greet from the host to the server who didn't want to be there. All around horrible experience I had s reservation at 6:30 I didn't get my food until 8:00. I left at 8:45. Not a dinner you want to spend with 2 two year olds. When out to dinner with family you don't want to be there for that long. Kids can't stay still that long.
My server never came to table to check on us. I had to walk to the bar to get a refill on my soda. He just didn't care. Never will be back.
Four servers and one host working on a Saturday night does not cut it to run a business and ptovide a great experience. It ruined my family night. I get one weekend day a month to spend with my family and this one won't be forgotten.
We are so sorry to hear that we let you down – especially on such a special day. We appreciate that you have taken the time to write to us, We will be sure to share this experience with our staff in an effort to improve future guest experiences.
Typical Bertucci's meal. Lots of carbs, homemade tomato sauce and cheese. The caesar salad was HUGE! Good service, reasonable pricing.
The food was OK but the service was very poor. We waited for our food a long time and had to request several times for things like drink refills, boxes for packing left overs, etc over and over. The place wasn't busy at all.
The service and wait staff we’re phenomenal, acting as a team to provide more efficient service.
We sat for about 30 min before anyone talked to us or even took an order. No drinks for about 45 min. Food was not hot when finally served. We were there about an hour and a half. Not a great experience
Food was very good as was the service.
Our server was fabulous but could not help but notice others were struggling
Originally seated 7 people in a table made for 6. They moved us to a better spot but I think waitress was overwhelmed. Took forever to just take drink order (10-15 min). After that, she was pretty good.
Always an excellent meal. We are treated well as weekly diners by both Tyler and Charles. The food is very good and the price is reasonable.
We went on a Saturday night and they seemed super short-staffed. The employees that were there really were doing their best but they just had too much to do and not enough help. We had reservations but still had to wait for over 20 minutes for a table. I got the silano pizza which I always get and typically love but it seems like they changed the recipe up again and it’s not as good - it was very dry and the crust was too thin and kind of burnt.
They brought out the wrong meal. When they brought out the correct meal (20 minutes later) My family had already finished their meal. When my dish got brought to my table, it was in a to go dish. I ask them to bring a box with my meal (not meaning--put it in a to-go dish.) Very bad!
Food was substantially mediocre and a significant decline from prior visits. The staff was somewhat attentive, but didn’t check on food quality and our satisfaction
Great waitress, horrible hostess, didnt even know how to use open table or try to assist or get assistance. Wings were good once they were sent back to cook longer. Pasta dish Chicken Broccolli was definitely a let down, beyond mediocre, bland, tasteless, dry. Maybe put meatball sub and other lunch items on menu. Pizza ok, every other dish I try is awful. Even Olive Garden does better than this
Service fair food very good ,should have round table need more discounts
One hot meal was cold when served. Never offered rolls until we asked for them.
We went to dinner on a Saturday night. We sat in the row of booths closest to the kitchen. All of us noticed how loud it is sitting in this row; with the manager yelling at various people in the kitchen. Our service was slow. Food was ok flavor wise. I had a 4 for $50 coupon they emailed me. The food choices for this special are fine. I think the best tasting part was the thin crust cheese pizza.
This was WELL below our prior experience at this location. Previously our server went well above and beyond to make us feel welcome and to accommodate my wife's requests for her salad. Sadly, nothing close on this visit. They were busy BUT not that busy. I asked for sweetener for my tea; took atleast 10 minutes to get it.
I don't plan on going back.
I made the reservation only a few minutes before arriving. We were seated soon after arriving. Dinner was very good.
Reservation wasn't honored, waited 15mns for a table that was empty when. I arrived. Gentlemen at the bar were nice enough but not attentive. No silverware on table not even one app and food were served. No bread for over 10mns I sat at a completely empty table. Meatballs (app) were bland, mushy and raw in the middle, even after taking 30mns to get to me. Solano pizza was pretty decent, but not worth another visit.
Went with our children and grandchildren and they were very accommodating for all of us.
The service was so bad I actually thought we were being filmed as a joke. The restaurant was dead but it still took 40 min to get water. The food was actually pretty good, but I wouldn’t go back if the food was free.
We really like the food at Bertucci's Montgomeryville, however the service is SO SLOW. No matter what day of the week we go, we have to plan on being there for at least 1.5 hours, just for pizza. This time, we waited 30 minutes just to get the bread appetizer. It took 1 hour to get our dinner. Our waitress was very apologetic and professional. It seems like it's more of an issue with the kitchen and management than the wait staff.
The food was very good once it arrived. The service was lacking. We waited too long for our beverages. Food was served in shifts instead of all together leaving some of us eating before others. We had a reservation and were told we had to wait. Hostess said it would only be 5 minutes. people there after us were seated before us. When i inquired when we would be seated hostess called me by wrong name. then was surprised and seated us after that. this should not have happened.
Place was not crowded, but after a while we had to ask if a server was ever coming over. We were served by the one we asked as they seemed to be very short staffed. She was great, but the meal then took forever to arrive.
It took so long, that they actually comped the entire meal (when does THAT ever happen).
Food, when it arrived was decent and plentiful and of course the price was right.
I’m sure we’ll try again and see if things get better...
We always enjoy our meal there. Our kids request it!
We love this restaurant. We normally do take out. We went to eat at the restaurant on Valentine day and service was slow. We ordered 2 entree's and the second entree was cold and needed to be sent back after waiting at least an half an hour. We were in the restaurant for 1 1/2 hours. Way too long for a quick dinner out.
Sisters get together. Some from out of state. Service was terrible. Manager compensated us for future meal.
They didn’t have a round table for us and the 6 of us 65 to 75 year olds sat in a raised corner booth
It turned out ok after we talked to the manager.
My food had a hair in it that I overlooked, and later when I got home with my leftovers there was a STAPLE in my food. Disappointing, our server was really kind and have never had a bad experience there before.
Over priced, small portions. Service was good but slow. $70.00+ dollars for 2 kids meals, 1 app, a salad and fettuccine Alfredo is crazy.
Made reservations the evening before. Called to verify the next morning. All was ok. We arrived at 645 for dinner. No one was at hostess desk. Several people were waiting too. Come to find there were kitchen problems, cook had just quit, so they were in a tizzy. We were sent away, on new years eve! I felt they should have called. We had eaten there a few months ago and service, etc were so-so then but figured we'd try it again. This will be the last time we go to their restaurant. Seems they have bigger problems to work out.
Food was great. Wine was better. Great service all around. Highly recommend
Had a late dinner (pizza) after a movie. Very empty at that time of night, 9pm. Our server was great, food good, and the hot complimentary rolls were delicious!
Service was good food was fresh.