Big Easy - Chelsea

3.8
7268 reviews
£26 to £40
American
Ever since 1991, we’ve blazed a trail for brilliant live bands, Barbecued
meats, Fresh East Coast Lobsters and fine quality cocktails & spirits,
all in one welcoming place - In the heart of the community within
the famous Kings Road. We let the good-times roll, and ensure
everyone feels welcome.

Our cosy and welcoming restaurant and bar set over two floors
features a characterful bar and is the perfect place to stop by for well
crafted cocktail or glass of wine or even relex and enjoy and pre or
post dinner drink.

We’ve been bringing the party to the neighbourhood and beyond for
over a quarter of a century, hosting rock stars, royalty and everyone
in-between. Big Easy Kings Road is where London comes to kick back.

*Please note our kitchen closes 30mins before our closing time.

Support Big Easy - Chelsea during COVID-19

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
  • Diner temperature check required
  • Contact tracing information collected
What 7268 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.9
food
3.6
service
3.9
ambience
3.7
value
Noise · Energetic
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K
Kfeeds
1 review
Dined a day ago
Overall5food4service5ambience4

Great evening on the big pig gig And great value for money. We noticed that when re-ordering top ups to our food, the portions were getting smaller and smaller. To the teams credit, service was quick and I can’t wait to go back

C
Chris88p
London
4 reviews
Dined 2 days ago
Overall2food2service2ambience1

Not like the Covent Garden one! We asked a waiter to move table instead of just moving us he made my dad go up stairs and ask. Which I found rude. The down stairs has a staff rest stairwell which one of the staff left open which was so dirty. My parents burgers where cold. The starter was good and hot. Wouldn’t recommend.

OT
OpenTable Diner
1 review
Dined 2 days ago
Overall5food5service5ambience5

Had a meal out with partner and our son who had never had lobster which will now cost us a fortune had a great time the staff were very attentive and knowledgeable the food came quickly my son had half a lobster my partner had the surf and turf steak and jumbo shrimp I had the platter of ribs chicken and pulled pork with slaw and BBQ beans our food was first class and more than enough great sides as well we all had dessert apple cinnamon waffle smores fondue and a ice cream sundae again all desserts where of a high standard

TO
TonyO
London
1 review
Dined 2 days ago
Overall3food3service4ambience4

Food initially came cold but was fine after changing it

OT
OpenTable Diner
London
4 reviews
Dined 3 days ago
Overall1food1service1ambience1

Lobster very small no air conditioning two pepper pits on table asked for a salt brought an empty one drinks jug sticky no alcohol loads of ice poor valve all round will not be coming back

v
venetias
Dorset
5 reviews
Dined 3 days ago
Overall3food4service3ambience3

Food was good but the ambiance of the place just isn’t what it used to be.

CF
CarolineF
London
8 reviews
Dined 3 days ago
Overall4food4service3ambience4

The original Big Easy doing what it does best! The food was great, service was OK…. Nice busy atmosphere

TL
TrevorL
London
2 reviews
Dined 4 days ago
Overall5food5service5ambience5

Just great

OT
OpenTable Diner
Yorkshire
1 review
Dined 6 days ago
Overall4food5service5ambience4

Food was excellent and really comforting! Quick service and nice restaurant!

OT
OpenTable Diner
London
4 reviews
Dined on 10 January 2022
Overall3food2service2ambience4

Service was average at best, slow and laborious. However there was a large party near our table so credit where credit is due.

Food was dry and not pleasant.

Atmosphere was great

SB
StellaBella
London
1 review
Dined on 10 January 2022
Overall4food2service5ambience3

The best thing about experience, was our server Michael. He was very attentive, well mannered and kind.

N
Nikki
1 review
Dined on 10 January 2022
Overall1food1service2ambience2

It definitely was the last time going to Big Easy. I've been in Chelsea many times, and thus time I was highly disappointed. The cut the Chips which were included for the Barbecue no limit (Mobdey evening offer). Another thing was the food. I don't know what happened but the ribs were basically bones; on top hard meet, very well done. The pulled o pork didn't taste the same. Overall, terrible. Will never go there again. And I loved Big Easy.

m
michaela
London
1 review
Dined on 9 January 2022
Overall2food4service1ambience2

I am a regular at this venue and usually I find everything to be excellent! Service, ambiance and most importantly the food, however I have noticed of late that the service on a Sunday leaves a lot to be desired. We we’re served food, no cutlery, served lobster no side plate nor finger bowl, burger no chips! This is the second time I’ve been on a Sunday.. there will not be a third

OT
OpenTable Diner
1 review
Dined on 9 January 2022
Overall2food2service1ambience3

Toilets clogged full of waste, poor service where incorrect orders were provided. One of the chefs on his phone leaned against a wall so you have to push past him to get to the toilets.

Food was ok - have had much better experience at the canary wharf branch.

Just a general lack of care from the food to the service to the cleaners..

PB
PatriciaB
London
1 review
Dined on 9 January 2022
Overall5food5service5ambience5

We had a really great time at the big easy… thank you to all the waiting staff and chefs! Really great!

LC
LuCee
1 review
Dined on 8 January 2022
Overall3food3service2ambience3

Food was nice and very good value.
Our waiter wasn't very attentive. Upon being seated we waited a long time and eventually had to call someone over to ask to order. We also asked 3 times for water. We may also have had dessert; however the waiter didn't return with dessert menus after clearing the table, so we decided to pay the bill and leave.
But overall a reasonable experience. Food and drinks arrived fairly quickly once ordered. We both had lobster which tasted nice and was good value for money.

GM
GeorginaM
London
1 review
Dined on 8 January 2022
Overall5food5service4ambience5

Great place for a family meal. Little pricey for some items but portions good.

A
Anon
London
25 reviews
Dined on 8 January 2022
Overall3food2service2ambience5

I used to come to The Big Easy regularly before covid, after coming back for the first time in 2 years- standards have changed in terms of the quality of food.

My first advice if you have never been before, order everything all at once including a starter as your in for a long wait for service.

If you are ordering Lobster, call and check they have it to avoid disappointment and have a backup. Also the half lobster only comes with a small dipping bowls worth of mixed leaves and cherry tomatoes. You will need to order chips etc.

My partner ordered the smoked house burger £16.90. This meal is about the same size as a BK Whopper Burger meal with a small basket of thick cut chips.

I still love this place, but agreed with the reviews the price sadly does not reflect value, but their lobster is definitely fresh.

The waiting staff have a lot to juggle, so please be patient!

C
Channy
London
1 review
Dined on 7 January 2022
Overall4food4service4ambience4

Lovely staff, great food, only downfall was having to shout to socialise, it was very very loud in there, otherwise its s great environment, hav a great time

PB
PamB
1 review
Dined on 5 January 2022
Overall1food1service1ambience1

The service was slow and unattentive the food was not good quality for the price and the prices were very high compared to what they used to be. The food also didn’t taste great and we were very underwhelmed with the whole dining experience.We used to be regular Big Easy customers but after this experience we would not come back and were very disappointed that the standard has dropped so low.

MW
MattW
1 review
Dined on 3 January 2022
Overall3food3service4ambience4

No lobster at prime dinner time??
Also the meat was quite fatty which is not desirable.
Better quality required for the price.

N
Nish
Yorkshire
9 reviews
Dined on 3 January 2022
Overall5food5service3ambience4

Always a great experience there, but they were short staffed n it showed x

T
Tilly
London
1 review
Dined on 2 January 2022
Overall3food1service3ambience3

Great staff and live music but food not great, no lobster available so half menu missing and Caesar salad really poor.

OT
OpenTable Diner
1 review
Dined on 2 January 2022
Overall1food3service1ambience2

No lobster left. Service was dreadful. Overstuffed and thus we were passed from one waiter to the next, neither wanting to take any responsibility as most staff stood and chatted.

Got our order wrong after being very short and quite unhelpful when ordering.

Not a chance I will be going back. Gutted I wasted my evening there

U
Unhappy
London
1 review
Dined on 2 January 2022
Overall1food3service1ambience1

Food is great, service is not! Good luck if you get a seat in the walk way!

CJ
CJBdiner
1 review
Dined on 2 January 2022
Overall1food1service2ambience2

Seriously disappointed😔 We’ve been many times and have classed this as our ‘Favourite restaurant’ - Not Anymore, though! It’s clear that, by opening the new venues has meant the overall experience has been dumbed down and it now has the feeling of a chain restaurant. The original experience that we discovered back when they used to supply plastic bibs and specialise as a Crab Shack has been completely lost. Such a shame - we arrived, after over an hour’s drive, only to be told there was no lobster! This is about 40% of the menu and the main attraction and it would have been easy to inform people they didn’t have it on the menu. It would have saved us the journey. Then, we found out the cold seafood platter had been discontinued, meaning the 2 dishes, we’d especially driven 45 miles for, weren’t available. Of the dishes we ordered, the fried jumbo shrimp were over cooked and hard, the Mac n cheese tasted like it was out of a tin, and the seafood dish was a plasticky, over-rich sauce that made it impossible to eat without getting covered in a sauce that took 5 minutes to fully remove in the toilet sink. To then be charged £150 for all of this was the final insult. All unpleasant. Don’t know if this is typical of their other restaurants now, but we won’t be returning.

WM
WayneM
1 review
Dined on 1 January 2022
Overall2food2service3ambience3

Extremely disappointing trip, there was no lobster. The Big Easy and no lobster :-S

M
Marianna
London
1 review
Dined on 31 December 2021
Overall2food2service1ambience2

We have been before and loved our meal and experience. This time however, the staff couldn’t be bothered I understand no one wants to work on the 31ST December, but service, food and drinks were extremely poor. Our total bill was £269.80, first drinks took 25 minutes one missing for a further 15 to then have our starters arrived cold, had to keep calling someone over to order more drinks which took 20 minutes arrive, at one point towards the end of our meal we were basically told to leave, even though upstairs was empty but told our table reservation had ended and could only sit at the bar, wanting to get more drinks we gave up after 20minutes, over heard the bar team saying they were leaving bare in mind this was 9:15.

Overall, our evening was less than poor and will consider another branch in the future,

LM
LisaM
London
4 reviews
Dined on 31 December 2021
Overall4food4service5ambience5

Very good service and atmosphere
Nice band playing music
Slightly disappointed with my Mac & cheese lobster not much lobster in it but overall a nice evening

OT
OpenTable Diner
London
2 reviews
Dined on 31 December 2021
Overall5food5service5ambience5

Friends get together and thoroughly enjoyed the meal, from the food, drinks and also the service! Very helpful and enjoyable throughout. Would recommend booking as a popular place and does get busy. Highly recommend and will be returning for sure

OT
OpenTable Diner
London
6 reviews
Dined on 30 December 2021
Overall5food5service5ambience5

Having been to the Big Easy (Kings Road) a few times, I knew what I would be getting . Great service, great ambience and fantastic food.
I have used this venue for everyday dining and had a few birthdays, all occasions have been perfect.
I highly recommend this venue.

a
alistairw
London
1 review
Dined on 29 December 2021
Overall5food5service5ambience5

Great Barbecue food and a fun place with excellent service

RA
vipRobertA
London
34 reviews
Dined on 29 December 2021
Overall2food4service2ambience4

Always good food - but not enough staff for tonight - a Chelsea home game too - so yeah it was busy , but very very predictably so….

MM
MarkM
Edinburgh
4 reviews
Dined on 29 December 2021
Overall4food5service3ambience5

Better service downstairs needed as the food and restaurant are both excellent

CH
CHE74
London
1 review
Dined on 29 December 2021
Overall2food3service2ambience1

Had to sit next to a leaking air conditioning unit. Was also charged for another table’s drinks. Had to argue to get it taken off the bill.

N
Nash
London
2 reviews
Dined on 28 December 2021
Overall4food4service4ambience4

Great food as always, no lobster or calamari which was a bit of a shame but what we ordered was delicious.

B
Birds
1 review
Dined on 27 December 2021
Overall2food2service1ambience2

The service was awful and I was charged service on me bill. Some of the food was cold and tasted frozen

LV
LuisaV
1 review
Dined on 27 December 2021
Overall1food3service1ambience2

Poor service. The restaurant had lot of empty tables , the staff hanging around talking with each other.
however took 20 minutes and our complain to the waiters to approach our table to take our orders and we wait another 30 minutes for our drinks to arrive . They only serve our drinks with the starters .
Very poor quality of service .

B
Bear
1 review
Dined on 27 December 2021
Overall3food3service2ambience2

Service was poor, staff were either all new or badly trained, Badics like pls can I have some cutlery….. and no loo seat on the toilet. Food is still good.

N
Nicky
London
1 review
Dined on 26 December 2021
Overall1food1service1ambience1

They run out of lobster and only told us after we was seated and waiting to order.

FAQs

You can order delivery directly from Big Easy - Chelsea using the Order Online button. Big Easy - Chelsea also offers delivery in partnership with Deliveroo and Uber Eats. Big Easy - Chelsea also offers takeaway which you can order by calling the restaurant at 020 4580 1171.

Big Easy - Chelsea is rated 3.8 stars by 7268 OpenTable diners.

Big Easy - Chelsea does offer gift cards which you can purchase here http://bigeasy.co.uk/#home-gift-vouchers.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.