Big Moe's Diner
At Big Moe’s we are not called BIG for no reason. We offer the best in taste and quantity till the stomach is content, with the finest tasting luscious steaks and burgers grilled to homemade perfection.
Big Moe’s offers a great setting with all the bells and whistles that come with a 1950s theme diner. We are talking about a 1950’s Cadillac, Chevrolet style booth seating, vintage record albums and big juke box players, all of which are iconic features of American diners.
Asides from the memorabilia, our surround audio system playing classic rock and roll hits are bound to put a spring in your feet, and when the food arrives even your taste buds will be doing the twist!
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Waitress was terrible. Ran out of drinks no stock. Toilets filthy.
The food and service here was terrible. I got the Ferrero Roche waffle and it was mediocre... I can definitely make that at home. My friend and I bought a groupon, but all the groupon bookings were full for the days we were available. We called the restaurant and asked if there was anything we could do. The staff suggested we book through opentable, so that’s what we did. We knew the groupon instructions said all bookings must be made through groupon so we called the restaurant again 2 more times just to double check that we would be able to use our groupon with our opentable reservation. When we finally got here, the manager insisted that we cannot use our groupon, denied all the things said through the phone and was very rude. I would rather waste my groupon than come here again if I can’t get a refund.
Will definitely come back again
I went in and ordered just two things:
Milkshake - the milkshake itself was nice but there was about 2 inches of fake cream on the top which was ever so slightly out of date.
Ice-cream - The ice cream was pretty poor quality, not proper ice cream but some hydrogenised sugary gloop, that tasted off, but the worst bit was the strawberry sauce and the white chocolate sauce - I eat out of date products all the time so my tolerance is pretty high, but these sauces tasted like they'd been on the shelf for 5+ years (products like that are so artificial I think you'd struggle to find an expiration date). I always seek value for money, but I forked out for these products and had to leave them they tasted that bad, I don't know where the whitechapel venue sourced those ingredients but it tasted like 2005.
I should say the service was perfect - the young lady was efficient, polite and very friendly - it's the kitchen that's the problem,
THE FOOD WAS AMAZINGGGGGGGG IM STUFFED , MY GIRLFRIEND WAS STUFFED , you defo get what you pay for. Good quality, Affordable prices,if I lived near here this place would definitely see me everyday.
Good food and good service from the lady. Nice environment and reasonable prices
rubbish won’t be coming there again every thing was bad time food people time food
French fries were not very good. Burgers was OK but nothing out of the ordinary. Shakes were really good but with too much whipped cream.
The staff were very attentive, but you just need to allow more time for people to order their food and finish their food. On a few occasions, we felt as though we were being rushed to finish our food and leave.
The food was good overall. However, the cheese on chips, needs to be improved and have more cheese that is melted properly.
The drinks were on point, but the waffle needs to have more chocolate and/or white sauce on it. It felt like I was just having the waffle without any sauce.
A couple of things were finished on the menu and we were notified after the order had been placed. This is understandable as at peak times, you may run out of certain options. It’ll be good to have this known at the time of placing the order.
However, the staff were very attentive and had good customer service skills.
The ambience of the place was excellent and it’s very different to your regular burger joints.
The service and food was lovely, I would highly recommend Big Moes to my friends, family and work colloeges. great customer service from Maria and Junaid. A big thumbs up to your chefs.
The food was very tasty and the portion sizes were large. The customer service was very good and the music in the background added to the whole experience positively.
Went for lunch on a weekday. The restaurant was quiet and service was good. Food was traditional american as we expected.
Poor service and mediocre food. I've been to Big Moe's in the past and it's been a solid 4 out of 5 stars but on this occasion the experience was pretty awful. I took 4 work colleagues and extolled it's virtues but sadly it was a let down. We waited nearly 30 minutes for the first part of the drinks order to be brought and were given something we didn't order. we then waited a further 15 minutes to get the milkshakes the last of which we had to ask for a second time. Food took 50 minutes from arrival, about 40 minutes from order and the fried were tepid to cold and soggy indicating they had been re-heated. I ordered the bacon burger which contained a solitary 3 inch piece of limp bacon and a tiny dab of mayonnaise, I asked if that was all the bacon burger got to which I was told yes, that was the sum total of bacon. Not ideal! Also don't order the chilli relish, its identical to the relish in the table bottles! My work colleagues "crispy chilli burger" was made crispy with the addition of 3 Frazzles.....also not great. Generally the food was disappointing and the service very slow, in mitigation they only had 2 staff serving but there was little effort to make us aware or apologise. Final insult was the attempt to charge us for the drink we did not order and place a service charge on the bill which we declined to pay. Real shame as this used to be a decent place to eat.
As it was a birthday they made extra effort for us to sit in the car and made us few very welcome!
Scenery fitted the dinner however some furniture did display heavy damage and wear. Options were good however many issues with food. Particularly the chicken.
Waffles were burnt and hard, asked for burger with no pickles and then received a burger with pickles. When we notified staff they said we can take them out for you (fortunately the recipient wasn’t allergic however this wouldn’t have been a suitable option if they were and they should’ve offered to redo the burger).
Multiple chicken items weren’t cooked properly. They came to the table pink. We notified staff and one chicken was replaced however the other to we were told was down to the marinate that was used. This didn’t make sense as if the marinate is used on all the chicken but not all of the chicken was pink what is the reason? Undercooked I think so.
Would not be returning as this experience and the way it was handled was not up to the service I would expect.
I'd made a reservation via the App as it was Friday night. On the down side, the person greeting me said a reservation wasn't necessary but didn't confirm whether it had been received or not. The female toilet had no toilet paper available and when I mentioned, this, I was simply told to use an alternative toilet. Service was a bit slow, as we were chatting for quite a while after finishing our drinks and were not offered another.
On the plus side, a unique selling point was a real Cadillac car set up as a table. The restaurant was not busy when I arrived at 18.30 so I was directed to a nice private booth. We thought the food was quite tasty and there were vegetarian and vegan options available. Service was fairly attentive and we were asked if everything was OK with our meal.
Were left abandoned at the back for a long time, asked for water twice and it never showed up. The food itself was good especially for it’s price point and a nice atmosphere, wouldnt recommend sitting in the back tables as we definitely felt forgotten about and cut off.
Service was slow, but staff were friendly and accommodating. The place had great decor and food was tasty. There were flies which were annoying.
Food tepid not enough staff, not good value for money
Overall a nice place, nice decor, accessories and music make it feel like the real deal. Smiley waitress, but slow service; side orders delivered to table up to ten minutes after mains. Milkshakes after the mains, and not at the same time! Would have expected them first. Have to say burger wasn't bad, but chips were lukewarm and guests all stated food was bland, and lukewarm. The stand-out here was the shakes - when we got them.
A place that seems to be understaffed, as it took us an hour to + to be served. The sofa had a massive hole in it. The food was not great and the time it took for our plates to be taken we had flys that kept hovering around our food.
Lovely meal at an American diner, we would have given 5 stars had the service just at the beginning of our meal had been a little quicker - my wife was hungry!
Food was good however plate came through dirty and the service was pretty awful. Particularly 1/2 members of staff that we had to go to the bar to get the attention of and even then they sat on their phones for another 10 minutes before bringing our bill.
Awesome place! Great decor and music too! Menu selection was fab... a very successful birthday outing!
Delicious plenty of delicious food it's halal, very happy about all
Good service from waiter but average food which was a shame
Stylisches Burger-Restaurant, nahe U-Bahn Aldgate East gelegen. Aufmerksamer Service. Abzüge für eiskalte Klimaanlage und schlechte Pommes
My first experience at the Whitechapel branch. The chips were over cocked and weren't steaky/chunky enough. the group ordered mainly chicken but I ordered beef. Very bland no spice no salt just bland. I'll go back to the other branches but not this one I'm afraid. Seats were torn and faded needs replacing. Having said that the staff were excellent and serving with a smile.
Went here for my friends hen do and so glad I choose it fitted in prefectly with the 50s theme. Great food good service and fun atmosphere. I will definitely return.
love big moe's, was expecting a bit of money off after we paid 250 pound, but it's fine. i always go there and i still will go
Me and my girlfriend went for a meal here on 30th March. Was served instantly even though their was a group of rowdy kids that she was also dealing with! She handled it so well and was super cheerful and chatty. We sadly didn’t get her name but she was blonde and was talking to us about her tattoo idea of a fox and a rabbit on her back (I hope you go ahead with it!). We didn’t wait long for food and it was excellent. Not too noisy and great value for money. Will definitely come back again soon!
We had to wait one hour for our food and drinks and they still brought he wrong order. Waiters were not really friendly. Food wasn’t fresh and didn’t have a lot of taste. Very unfortunate because the pictures online are completely different from reality.
We had a lovely meal and a wonderful evening. The food was delicious and the service was excellent.
We would definitely come back again and recommend this restaurant.
First and last time I will visit Big Moe’s. Food wasn’t the best, cheesy chips were bland and tasteless, the hotdog was hard and doesn’t seem fresh at all. I wasn’t aware that they even charged service charge too! overpriced and poor quality food.
Good burgers and nice shakes. Staff were great, but as with many places now, could've done with more of them, so service was pretty slow.