Bill's Restaurant & Bar - Cardiff Bay

4.2
1011 reviews
£25 and under
British
Bill’s Cardiff Bay restaurant calls the historic Pilotage Building home. Light and airy during the day, warm and cosy at night, it’s a lovely space for breakfast, lunch, dinner and everything in between.
What 1011 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.2
food
4.3
service
4.3
ambience
4.0
value
Noise · Moderate
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NeilW
South Wales
1 review
Dined 2 days ago
Overall3food2service3ambience3

We did have a good evening but lots of food, especially fish not available. The manager was apologetic and did compensate for this. The food we had was lovely.

AB
AndyBo
South Wales
2 reviews
Dined 2 days ago
Overall3food3service2ambience3

Over priced. Slow service. Nice location. Tip added to bill so watch that

PS
PhilS
South Wales
1 review
Dined 2 days ago
Overall5food5service5ambience5

The service was excellent. Quick and humorous. Thanks

ST
SophieT
South Wales
1 review
Dined 3 days ago
Overall2food1service3ambience3

Chicken burger very overcooked - inedible. Starters made us unwell. Will not visit again.

B
Becs
1 review
Dined 3 days ago
Overall1food1service2ambience3

Partners food arrived lukewarm at best, seemed to have been waiting for a while. Took a while for food to come. My meal wasn't as described on menu (came with wrap, not flatbread, and no rice). Could not do anything about this, as we had theatre tickets, and would have missed the beginning of the show if we had to wait for food to be recooked.

No offers of sauces etc, people around us had to flag down waiters to ask for vinegar, mayo etc. Asked the person who brought our food for more drinks, but we're told the waiter would be back on a minute, then took 5+ minutes for drinks to arrive. Long wait between starters cleared and mains (nearly 30 mins).

Probably would not return to this branch based on this experience, which is a shame, as we'd had decent experiences in the past.

LS
LSLSLS
1 review
Dined 4 days ago
Overall3food3service4ambience3

Our table was in a section of 3 other tables behind the tills which shouldn't be used as it is too cramped for people to pass through - you felt as though you were in the way! The food was quite disappointing, and overly salted, which was a shame as Bill's had been recommended to us by friends.

JB
JenniferB
1 review
Dined 5 days ago
Overall4food5service3ambience4

Almost couldn't pay bay card due to technical problem but luckily it was sorted out. Staff were very pleasant but did have to wait a long time to order after initially being asked if we were ready to order only a minute after sitting down! The steak was delicious though so worth the wait!

MJ
MiriamJ
1 review
Dined 5 days ago
Overall5food5service5ambience5

We visited for my daughter's birthday and the restaurant were having problems with intermittent power outage. They apologised when we arrived and said this might impact on waiting times for our meal etc. However this did not! The food arrived in a reasonable amount of time (20 minutes between starter and main) and the staff were lovely. Great experience despite the problems they were facing. It did not impact on our enjoyment

S
Shan
Birmingham
3 reviews
Dined 7 days ago
Overall3food2service2ambience2

Poor evening, food not very hot, very noisy near the bar area where drinks were prepared. Banging bottles into bins and dishes dropped. Slow service. Lots of staff around but not taking responsibility over an area. Dissapointed as have had a nice time here in the past.

LW
LedleyW
1 review
Dined 7 days ago
Overall4food4service4ambience4

Good service
Service charge on bill (optional) only half goes to those who serve you
Would like staff to get it all

F
Foodoo
1 review
Dined 7 days ago
Overall4food4service3ambience4

Nice lunch, cosy atmosphere with an outdoor area too. Friendly staff and food was tasty albeit the lunch menu is a little limited, burgers and salads. Kids menu is good. Service a little slow and the addition of optional service charge is disappointing. I asked for it to be removed.

J
vipJules
South Wales
2 reviews
Dined on 17 October 2021
Overall4food4service4ambience4

Relaxed atmosphere. Efficient waiting staff. Good food. Reasonable price.

W
Winchestercircle
London
2 reviews
Dined on 17 October 2021
Overall3food3service3ambience4

Busy and a great venue.

Drinks didn’t come till half way through breakfast.

Poached eggs over cooked
Breakfast OK but for price not so good!

Only 2 tiny mushrooms. Random!

Could have been better - let’s hope next time :)

HW
HelenW
Gloucestershire
1 review
Dined on 17 October 2021
Overall5food4service5ambience5

Very nive venue. Staff extremely friendly and service was very good.

Quite expensive for breakfast though.

AW
AndreaW
1 review
Dined on 16 October 2021
Overall4food4service5ambience5

The Apple and blackberry crumble was hard. But the flowerpot was delicious

OT
OpenTable Diner
1 review
Dined on 16 October 2021
Overall3food5service3ambience3

We arrived a bit early with table booked for 6:30pm we were about 10 minds late, we were told the table isn't ready and to come. Back in 10 min. Which was fine because by then it would've been 6:30pm, we. Came back at 6:30 and was told yet again that our table isn't ready, it'll be about 10 /15 minutes. This made made me a bit angry as we booked an early table. As we had a 2 year old with us. Who by now was hungry and getting tired of standing outside waiting. What is the point of booking a table if we weren't going to be seated at that time? The first member of staff which spoke to us was quite rude and. Blunt, didn't offer us a drink or nothing whilst waiting in the entrance. By the time we were taken to our table ot was now. 6:55pm. 25 minutes later than what we actually booked. We were quite angry at this point and our 2 year old was frustrated as u can imagine how kids are having to wait. The waitress. Who came. To. Get us told us our 1st round of drinks will be on us, we thought lovley,.Thankyou. Bearing in mind when the bill came the drinks were charged for the first round.
Don't get. Me wrong the food was absolutely gorgeous and I would definitely go back for food. But there's. Some. Work to. Do with the. Booking system as we shouldnt have waited 25 min for a. Table that we already booked for in advance

LA
LillibetA
South Wales
1 review
Dined on 16 October 2021
Overall1food2service2ambience2

Members of my party including my 91 yr old Mother (using a mobility aid) were told to 'go away' until our table was ready. My sisters asked if they could sit at the bar for cocktails because Mum was tired and in pain but were told to go away in a very curt, rude manner. I arrived 5 mins early (6.25pm) for the booking and was also told to leave the restaurant until our table was ready at 6.30pm. We found my Mum a chair to sit on near the door inside but had to wait a further 20 mins+ to be seated. The lighting inside was so poor I had to use my phone torch to read the menu. The waitress was very friendly and efficient. The food was average but we didn't stay for dessert as it was so loud we couldn't speak to each other. On the whole a poor experience which has put me off coming to the restaurant again for a long time.

S
Soph
North Wales
1 review
Dined on 16 October 2021
Overall3food2service4ambience3

Energetic ambience.
Pre and post theatre vibes.
Service good.
Wait long.
Food cold and chicken dry.
(Was offered a different dish but because the wait had been so long decided against the offer of a different dish).
Worth noting that the 12.5% service charge is automatically deducted from bill.

S
Showgirls3
South Wales
1 review
Dined on 16 October 2021
Overall3food3service3ambience4

Lovely setting and our waitress was lovely. Order taken and starters arriving promptly all of which were delicious. Unfortunately the restaurant became very busy and there was quite a delay with our main courses and some of the food was not as hot as it could have been. Otherwise it was very nice.

N
Nair
London
1 review
Dined on 16 October 2021
Overall5food5service5ambience5

Not our first visit and won’t be our last , great service,food fab,love Bills

C
Craig
Gloucestershire
1 review
Dined on 16 October 2021
Overall2food2service4ambience4

Food us usually very good but was not up to scratch today. Imagine its just a one off

M
Machala
South Wales
1 review
Dined on 15 October 2021
Overall5food5service5ambience5

Had a amazing meal, cocktails were really nice too. Staff were helpful and kind. Will definitely return

EL
EllieL
London
2 reviews
Dined on 15 October 2021
Overall5food5service5ambience5

Lovely evening and the servers were fantastic. Lovely food.

M
Mark
Cheshire
2 reviews
Dined on 15 October 2021
Overall3food4service3ambience3

I was cross to see service charge automatically added.

If the server only just takes the order and deliver the dishes but does not return to the table after the food has been served to see that everything is okay then I do not leave a tip.

Nobody enquired after our food last night in Cardiff. I would therefore not have left a tip except it was already added to the bill and I did not want to make a fuss.

I won’t be going to Bill’s again

PT
PeterT
South Wales
1 review
Dined on 15 October 2021
Overall4food4service4ambience4

Lovely burger with prompt service. Very friendly staff

LJ
LeytonJ
South Wales
1 review
Dined on 15 October 2021
Overall5food5service5ambience5

Great food as usual and they had kept out table even though we were late due to traffic

CL
CarysL
1 review
Dined on 15 October 2021
Overall5food5service5ambience5

Absolutely amazing value for money and outstanding service. Lovely ambience and food and drinks were excellent. The perfect pre- theatre three course meal. Thank you to the friendly staff who were very accommodating.

S
Sais
South Wales
2 reviews
Dined on 15 October 2021
Overall5food5service5ambience4

Friendly, efficient service and good food in a pleasant atmosphere , would highly recommend .

K
Kazate73
Bath
1 review
Dined on 14 October 2021
Overall4food4service4ambience4

Main and dessert delicious and £10 off Prosecco 👍

TB
TanyaB
South Wales
2 reviews
Dined on 14 October 2021
Overall5food5service4ambience4

Specials menu really good value. Loved my pan fried sea bass and my daughter really enjoy her chicken. The chips were amazing g!

FF
FrancesF
Kent
3 reviews
Dined on 14 October 2021
Overall5food5service5ambience5

We’ve been to Bills in Cardiff a few times and have never been disappointed. Fabulous food .. awesome staff and a great restaurant

MF
MikeF
1 review
Dined on 13 October 2021
Overall1food1service2ambience1

Everything about this place is wrong. The food was very poor, the wine was sour and the service was ad hoc. I came here before a cinema night and quite frankly I wish I had opted for my local take away.

A
Anon
South Wales
1 review
Dined on 13 October 2021
Overall2food2service2ambience3

Venue was very busy, seemed a bit much for the staff to handle as glasses of water were forgotten on numerous occasions when asked for.

Food was fair, pretty standard pub grub - overpriced for what you get. Burgers and chicken skewer starter were dry and mediocre.

OT
OpenTable Diner
1 review
Dined on 12 October 2021
Overall4food5service4ambience4

We had a great time at Bill’s, for my friends birthday. However when we first payed they did over charge us for an extra bottle of wine.
They did sort this out quickly for us though, and overall we had a great time :)

JP
JudiP
London
5 reviews
Dined on 12 October 2021
Overall5food5service4ambience5

Fabulous staff
Not rushed at all
Very enjoyable evening
Will return

TH
TerryH
1 review
Dined on 12 October 2021
Overall5food5service5ambience5

The food was lovely and loads of it. The service was excellent and it wasn't that busy but we did go at 5.15 on a Tuesday evening.

ND
NicolaD
South Wales
2 reviews
Dined on 12 October 2021
Overall5food5service5ambience5

A great experience. Lovely food, excellent staff and an all round enjoyable evening.

FL
FredaL
1 review
Dined on 11 October 2021
Overall4food5service4ambience4

Went for breakfast, plenty of choice on menu.
It was busy and one area of restaurant was very noisy and we were offered a table away from that area.
Order was taken quickly and we didn’t wait long for food to arrive.
Food was hot and tasty.

I
Is8504
South Wales
1 review
Dined on 10 October 2021
Overall5food5service4ambience5

As a family we had a brilliant evening at Bills, the food was great. Definitely recommend!

B
Bobby
South Wales
2 reviews