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Bill's Restaurant & Bar - Durham

3.7
3.7
400 Reviews
£25 and under
Breakfast
Top tags:

At the heart of a characterful conservation area, Bill’s Durham restaurant is in a lovely Grade II listed building. Split level, with a private dining space seating up to 40 guests and a decking area overlooking the river, this is a particularly unique venue. Bill’s Durham restaurant is open for breakfast, lunch, dinner and everything in between.

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2 people

October 2021
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19:00


Booked 54 times today
  • Dining style

    Casual Dining

  • Cuisines

    Breakfast, British, Bar / Lounge / Bottle Service

  • Hours of Operation

    Mon–Fri 08:00–23:00
    Sat 08:30–23:00
    Sun 09:00–23:00

  • Phone number

    020 4512 6663

  • Payment Options

    MasterCard, Visa

  • Dress Code

    Casual Dress

0 photos

No photos have been uploaded for this restaurant yet.

Menu

View menu on restaurant's website

What 400 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.7
3.7 based on recent ratings
  • 3.8Food
  • 3.8Service
  • 3.9Ambience
  • 3.5Value

NoiseModerate

Loved For

  • Durham/County Durham

    Group Bookings

  • Durham/County Durham

    Healthy

  • Durham/County Durham

    Lunch

  • Durham/County Durham

    Most Booked

  • Durham

    Most Booked

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Filters

  1. MP

    MichaelP

    1 review

    2.0

    1 review

    Dined 2 days ago

    overall2food3service1ambience3

    Poor service made more difficult with 2 young children. Took 1.5 hrs after ordering

  2. AS

    AngusS

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5

    It was a perfect venue for our party of six people and we enjoyed the food very much. The service was very friendly and attentive.

  3. IK

    IanK

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food4service4ambience5

    Easy to book, friendly service. We took our 3 year old, but only adult cutlery was available, we had to ask for a tea spoon! The child's portion of sausage mash and gravy was a good size, but the potato was dry and the sausages tough. Not great. However our fish pie, buttermilk chicken burger and macaroni cheese with bacon was delicious. Maybe go somewhere different with small children. Great for adults though.

  4. PB

    PaulB

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food3service1ambience1

    Overpriced for food that was nice, but not special. Steak overcooked, eggs overcooked, aubergine greasy. Service really poor

  5. JM

    JimM

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food4service4ambience4

    Despite other negative reviews, no complaints from me on an early evening visit. Host Paul very welcoming and efficient, as were the waitresses. Drinks delivered very quickly, food within 15 minutes. Chicken skewers freshly cooked and very tasty.Excellent crumble for dessert. Very impressed.

  6. I

    Iloveducks

    London

    5 reviews

    3.0

    5 reviews

    Dined 6 days ago

    overall3food2service3ambience3

    Nice decor, friendly staff. Food is ok, came quickly - nothing special though. Good portion size, but not bursting with flavour. Have to admit £16 for scrambled egg on toast snd 2 coffees, it’s a tad over priced. Think the vibe is good at all Bill’s across the country, as well as service, but food is where there could be improvements.

  7. JD

    JoanneD

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food4service5ambience5

    Lovely friendly relaxed atmosphere. Good size portions,lovely desserts!

  8. L

    Laura

    1 review

    3.0

    1 review

    Dined on 9 October 2021

    overall3food4service2ambience4

    Food was lovely and service was fine until my friend pointed out to a member of staff that her drink (passion fruit martini) had orange juice in, when it wasn't stated as one of the ingredients. My friend is allergic to orange, so was a bit alarmed that she'd taken a sip. When the manager came over to discuss, he didn't apologise, simply said 'yes it contains orange juice,' and repeated this when we said that it wasn't stated on the menu. He then said 'well you can have a replacement.' We ordered a replacement and luckily my friend had only had a small sip so wasn't effected, but it put a dampener on the evening as we felt like the manager just saw us as an inconvenience and hadn't taken her allergy seriously. Apart from this the food and service (from the waitresses that looked after our table) was nice.

  9. JJ

    JeanJ

    1 review

    2.0

    1 review

    Dined on 9 October 2021

    overall2food2service2ambience2

    Eaten at many Bills but sadly disappointing . Loud repetitive 1970s disco music so we hardly spoke. We ordered burgers all cooked medium, they were cold so had no doubt been stood a while waiting for the table. My friend”s was so well done on the outside that it stuck in her throat & she didn’t eat half of it but we couldn’t get to attract anyone’s attention . Paid the £1.75 extra for cheese but it was so thin it had completely disintegrated & poor quality. When the waitress finally cleared the table & asked if all was ok & did we want anything else my friend said about her burger & the waitress just said “oh” & we didn’t see her again. We had waited nearly an hour for the burger with no chance of another drink so decided to just go. It was a shame as this was a birthday trip away which was spoiled. I know it’s a chain & not but I have always found Bills to be a consistent standard everywhere & a safe bet, the offering on the plate had definitely been pared back. I know things are difficult at present with staff etc but please train them & review the value for money side. The staff seemed happy to serve & chat with all the young students & virtually ignored everyone else. They need up their game sharpish.

  10. LM

    LouiseM

    County Durham

    1 review

    4.0

    1 review

    Dined on 9 October 2021

    overall4food3service5ambience4

    Our waitress was lovely - very attentive and really friendly.

  11. e

    elizabethl

    1 review

    3.0

    1 review

    Dined on 9 October 2021

    overall3food1service2ambience3

    Shoddy service at best, food expensive and dry a bland

  12. RE

    RachaelE

    Yorkshire

    6 reviews

    2.0

    6 reviews

    Dined on 9 October 2021

    overall2food2service1ambience3

    Poor service, food (fish finger sandwich) quite tasteless.

  13. CE

    CaroleE

    County Durham

    2 reviews

    4.0

    2 reviews

    Dined on 5 October 2021

    overall4food4service3ambience3

    Good food in an excellent location. Clean and comfortable.

  14. CF

    CatchFeels

    Exclusive

    1 review

    3.0

    1 review

    Dined on 3 October 2021

    overall3food5service3ambience3

    Food was good, but it didn't come out for almost an hour despite others who came after us getting theirs first. Also the 12.5% service charge was steep.

  15. CB

    ChristopherB

    London

    1 review

    1.0

    1 review

    Dined on 3 October 2021

    overall1food2service1ambience2

    We sat for an hour and a half waiting for burgers ! Finally the asst manager said they were under staffed. It was ridiculous. No one came and apologised, nothing taken off bill. Appalling

  16. NB

    NaomiB

    County Durham

    1 review

    3.0

    1 review

    Dined on 2 October 2021

    overall3food3service4ambience3

    Service was friendly. Food was average - pricey for what you get I thought. Tables were crammed in really quite close. Toilets were fairly disgusting. Floors very slippy.

  17. CH

    CameronH

    1 review

    2.0

    1 review

    Dined on 2 October 2021

    overall2food4service3ambience1

    Food was great but waited an hour on it, couple next to us sat down 20 mins after us and got there food well before us and it looked that they got similar, we almost got up and left doubt we’ll return

  18. MF

    MikeF

    County Durham

    1 review

    3.0

    1 review

    Dined on 2 October 2021

    overall3food3service4ambience4

    Food was good and tasty but could have been warmer. Service was good

  19. W

    Wainport

    London

    2 reviews

    2.0

    2 reviews

    Dined on 2 October 2021

    overall2food3service1ambience2

    2pm on a Saturday, waited almost an hour for food, had to ask for cutlery after food arrived waiting over 5 mins whilst they found any! Clearly very busy, though hadn’t set expectations around the kind of delay we might have. Also both tables around us received their food in plenty of time despite arriving after us. Disappointing.

  20. OT

    OpenTable Diner

    London

    3 reviews

    2.0

    3 reviews

    Dined on 2 October 2021

    overall2food3service2ambience3

    Service wasn’t brilliant. Asked twice for Mayo and no job both times. No check back on food quality. Then service automatically added to bill. Not great.

  21. H

    Hall

    1 review

    3.0

    1 review

    Dined on 2 October 2021

    overall3food4service2ambience3

    Ordered Rose fizz to be served a flat glass as it 'was the end of the bottle' and was offered to swap it to Prosecco but the staff member left before checking - I'm assuming there were no unopened bottles?! Food was good, partners chicken burger was burnt and there was no service to speak of other than to bring food. We wanted water for the table and never got it and nobody checked on us so we couldn't ask. Took ages to clear our table and settle the bill. Service charge is automatically added to the bill which I disliked.

  22. F

    Fazergirl

    Manchester

    3 reviews

    1.0

    3 reviews

    Dined on 1 October 2021

    overall1food1service1ambience3

    Very disappointing. Three out four meals tasteless. Burger burnt and undercooked. Had to ask for water three times and a service charge. Poor!

  23. D

    David

    1 review

    5.0

    1 review

    Dined on 29 September 2021

    overall5food5service5ambience5

    We booked at short notice and expected 'cheap and cheerful'. It scored top points for both. Also the food (in my case the sirloin steak) massively exceeded expectations. Plus the service was friendly and very attentive. Finally, the bill was more than reasonable. So a big 'thank you' to Bill's at Durham.

  24. MP

    MelvinP

    1 review

    5.0

    1 review

    Dined on 26 September 2021

    overall5food5service5ambience5

    The staff were friendly and made us feel welcome. Food was great and would definitely eat at Bill's again.

  25. CM

    CharlieM

    1 review

    2.0

    1 review

    Dined on 26 September 2021

    overall2food2service2ambience4

    Ambience and decor was good. Service was incredibly slow with a wait fo 30 minutes for simple Sunday AM full English. Food was a bit cold and overcooked. Seemed understaffed and not able to keep up with volume.

  26. RH

    RobinH

    1 review

    2.0

    1 review

    Dined on 26 September 2021

    overall2food2service2ambience3

    Second time I have been to a Bill's and it has been consistently poor. Food is not very good and everything is significantly overpriced. Service by waiters/waitresses who seem to be complete novices is hopeless. Whole experience is very disappointing.

  27. JF

    JasonF

    San Francisco

    1 review

    3.0

    1 review

    Dined on 26 September 2021

    overall3food2service3ambience4

    they were fully booked (so busy) however the food was cold, *every* poached egg (there were 8 in my party) was well overcooked .. the toast was soggy where the egg had not been drained... the coffee was cold... you couldn't the attention of waiting staff.. you had to walk down 2 flights of stairs to see the toilet was closed.... this is the 2nd time Bills has underperformed

  28. JP

    JamesP

    1 review

    5.0

    1 review

    Dined on 25 September 2021

    overall5food4service5ambience4

    Great restaurant, very good friendly helpful service, fairly prompt, good atmosphere

  29. B

    Billie

    1 review

    3.0

    1 review

    Dined on 25 September 2021

    overall3food2service4ambience3

    Very busy (uni drop off weekend) which may have affected food, it was slow coming and not very warm, the calamari were over cooked and would have liked some lemon wedge to squeeze over, steak was tasty but not very warm, ditto the fries Friendly service

  30. V

    Vish

    London

    20 reviews

    5.0

    20 reviews

    Dined on 25 September 2021

    overall5food5service5ambience5

    Even though we were brought starters twice due to a mix up (LOL!) and had to wait for supper was no problem! Lovely staff - especially Siobhan. Would eat here again!

  31. RR

    RachaelR

    Gloucestershire

    1 review

    4.0

    1 review

    Dined on 25 September 2021

    overall4food4service3ambience3

    Staff were very welcoming, friendly and helpful but service was slow and got worse as the evening progressed. Our starter arrived very quickly but then it was an extremely long wait for our main courses. This spoiled our evening. The food was delicious once it arrived. Tables were cleaned/sanitised between customers and we appreciated the hand sanitiser on each table. It's good to eat somewhere that cares about keeping people safe. Staff also dealt with my food allergy meticulously. Overall it was a good experience.

  32. c

    chuckt

    1 review

    2.0

    1 review

    Dined on 25 September 2021

    overall2food1service4ambience3

    Our mixed starter plate was tasty and promptly served. The main course took over an hour and was awful. I had steak and eggs and asked for the steak as rare as possible. When it can the steak was over cooked and dried up, the eggs were rock hard and all cold. I sent it back and it was redone in minutes, the steak was much better but the eggs were freshly overcooked. My companions fish finger sandwiches were tasteless and cold. The servers did there very best so it seems the problem was in the kitchen. Overall not impressed.

  33. PH

    PhilH

    New York Area

    1 review

    2.0

    1 review

    Dined on 25 September 2021

    overall2food3service1ambience3

    Very disappointing experience. Having booked for 1pm our food took 55 minutes to arrive. Place seemed very disorganised despite being only about half full. When food arrived we asked for some ketchup but it didn’t arrive until we had finished. Won’t be going here again.

  34. OT

    OpenTable Diner

    County Durham

    1 review

    5.0

    1 review

    Dined on 25 September 2021

    overall5food5service5ambience5

    Friendly and accommodating staff Food was delicious and well priced

  35. D

    Diner21101124

    1 review

    5.0

    1 review

    Dined on 21 September 2021

    overall5food4service5ambience4

    Absolutely amazing food & such friendly service. Dined on a Tuesday evening and the restaurant was really quiet. Given the current circumstances, staff were amazing.

  36. EM

    EveM

    1 review

    3.0

    1 review

    Dined on 21 September 2021

    overall3food3service4ambience4

    Pancakes lovely but used to be much nicer hardly any fruit as well and smaller but still nice. Smoothies were good.

  37. DL

    DavidL

    Berkshire

    3 reviews

    5.0

    3 reviews

    Dined on 20 September 2021

    overall5food5service5ambience4

    Good food and lovely staff. We booked to eat here on a Monday evening. We took advantage of one 3 course meal offer plus a fish pie and a wine offer, which was more than enough for the two of us. The only issue was that a number of items were unavailable due to current supply problems, but there was enough choice of things we were happy with. Fully met our expectations and we would be happy to return.

  38. KE

    KarenE

    1 review

    4.0

    1 review

    Dined on 18 September 2021

    overall4food4service5ambience4

    Food was lovely, staff were friendly and professional even though they were very busy. We were probably the last people in but didn’t feel rushed to leave. Highly recommend

  39. AW

    AnneW

    County Durham

    4 reviews

    4.0

    4 reviews

    Dined on 18 September 2021

    overall4food4service5ambience5

    Lovely location, excellent service and polite courteous staff. Food was acceptable but could be better.

  40. AK

    AnnetteK

    1 review

    5.0

    1 review

    Dined on 17 September 2021

    overall5food5service5ambience5

    Lovely staff. Attentive & happy. Food delicious. I would recommend

FAQs

Bill's Restaurant & Bar - Durham is rated 3.7 stars by 400 OpenTable diners

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.

Make a booking

2 people

October 2021
Mon
Tue
Wed
Thu
Fri
Sat
Sun
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
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14
15
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17
18
19
20
21
22
23
24
25
26
27
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30
31
1
2
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4
5
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7
19:00


Booked 54 times today
Google Map for Bill's Restaurant & Bar - Durham

39 Saddler Street Durham, ENG DH1 3NU

  • Area

    Durham

  • Hours of Operation

    Mon–Fri 08:00–23:00
    Sat 08:30–23:00
    Sun 09:00–23:00

  • Cuisines

    Breakfast, British, Bar / Lounge / Bottle Service

  • Dining style

    Casual Dining

  • Dress Code

    Casual Dress

  • Payment Options

    MasterCard, Visa

  • Additional

    Beer, Cafe, Wheelchair Access, Wi-Fi available, Wine

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