Bill's Restaurant & Bar - Durham

3.9
362 reviews
£25 and under
British

Top tags:

Casual
At the heart of a characterful conservation area, Bill’s Durham restaurant is in a lovely Grade II listed building. Split level, with a private dining space seating up to 40 guests and a decking area overlooking the river, this is a particularly unique venue. Bill’s Durham restaurant is open for breakfast, lunch, dinner and everything in between.
What 362 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.9
food
4.0
service
4.0
ambience
3.6
value
Noise · Moderate
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
Sort by
Filters
KE
KarenE
1 review
Dined 3 days ago
Overall4food4service5ambience4

Food was lovely, staff were friendly and professional even though they were very busy. We were probably the last people in but didn’t feel rushed to leave.
Highly recommend

AW
AnneW
County Durham
4 reviews
Dined 3 days ago
Overall4food4service5ambience5

Lovely location, excellent service and polite courteous staff. Food was acceptable but could be better.

AK
AnnetteK
1 review
Dined 4 days ago
Overall5food5service5ambience5

Lovely staff. Attentive & happy. Food delicious. I would recommend

D
Durhamgrad
1 review
Dined 4 days ago
Overall5food4service4ambience5

Not sure about Hummus in the halloumi burger. Otherwise amazing staff and amazing food ! Dog friendly too which we love

AB
AndrewB
1 review
Dined 5 days ago
Overall2food4service1ambience1

Service took a long time and some of our drinks etc didn’t arrive. When it came to ordering desert after 10 minutes we were told what we ordered was no longer available, the. What we reordered took 15 more minutes to arrive. By which point they had put the lights up and were spraying cleaning products around. Shame as we have had good experiences here until this time.

DL
DavidL
New York Area
1 review
Dined 6 days ago
Overall4food4service4ambience4

A well chosen, varied and good value menu, and excellent service, provided in slightly funky surroundings, and with a new balcony area at the rear looking down over the river.
Serves all day from Brunch to Dinner and well located in old Durham, near the cathedral.

IR
IanR
Manchester
1 review
Dined on 13 September 2021
Overall5food5service5ambience5

Very good food and great atmosphere! Lovely service

L
Lucy
London
1 review
Dined on 12 September 2021
Overall1food1service1ambience2

Absolutely rubbish, never again will I go to a bill’s restaurant, terrible service, over charged , waited ages just to be given a menu, not very busy and still slow , charged £61 which I questioned then told it should have been £47, I don’t normally complain about a. Restaurant but this was really bad.

C
Claire
Glasgow
1 review
Dined on 12 September 2021
Overall5food5service4ambience4

We had dinner and food was great, lovely menu with plenty choice. Great value for money and even better with drinks on Bill! Thank you for a lovely evening

RP
RevisP
1 review
Dined on 12 September 2021
Overall2food2service1ambience1

Sat for what seemed like an eternity awaiting a waitress to remember she had seated us.
After ordering the most valid of drinks this was also forgotten.
The food was average yo say the least. Burnt burger. Iceland french fries. The overall ambience was cold. The building with its front door wedged open was bitterly cold.
We won't be returning

J
Joanne
1 review
Dined on 12 September 2021
Overall1food3service1ambience3

We had a table booked for 1pm ordered immediately and didn’t receive our food until 2pm.
We were sat in front of a constantly open front door so we’re freezing.
Staff were very apologetic for food delays and offered a drink on the house.

AS
AndrewS
County Durham
1 review
Dined on 12 September 2021
Overall1food1service1ambience2

Venue was not that busy and it took 90mins to get our meal.

It ruined the whole birthday.

R
Ready2go
Newcastle
2 reviews
Dined on 12 September 2021
Overall3food2service3ambience3

We have been regular diners at bills certainly for breakfast for years. This was our first time visiting since the pandemic started, we managed to get a table pre booked which was easy to use and set up when we arrived.

The staff were quite slow at taking and brining the drinks orders, there was also a 40 min wait for breakfast and it wasn’t full. There were 6 of us in our party and we ordered various breakfasts. Majority were okay but the poached eggs were cooked through and stone cold like refrigerator cold. We complained as it was on both orders that had poached eggs and they brought some fresh over straight away, both were stone cold like they had just come out of the fridge again. This made the hot breakfast in enjoyable for 2 of the group.

Staff were pleasant and helpful but slow, considering it wasn’t full wasnt great.

SF
StephenF
1 review
Dined on 10 September 2021
Overall5food5service5ambience5

Great place always a lovely atmosphere with excellent service. We will be back again soon.

AB
AlexB
County Durham
1 review
Dined on 7 September 2021
Overall5food5service5ambience4

Nice, tasty food. Very kind and personable staff who put up with us constantly asking for various bits and bobs very kindly.

CE
CaroleE
1 review
Dined on 6 September 2021
Overall4food4service4ambience3

A very enjoyable evening. Clean and tidy felt safe.

NT
NeilT
1 review
Dined on 5 September 2021
Overall5food5service5ambience5

Wonderful food, fantastic service and a great drinks offer on the night.
A fabulous evening was had by all of us.
Highly recommended.
We'll be back, next time in Durham.

RD
RDH21
County Durham
1 review
Dined on 3 September 2021
Overall3food3service4ambience3

Waited 25 minutes for our first drink to be served to us.
Customer service was good but seemed like they were understaffed.

A
Alison
1 review
Dined on 2 September 2021
Overall4food4service4ambience4

Very friendly customer service - we enjoyed a good conversation with our waitress

JL
JennieL
1 review
Dined on 30 August 2021
Overall5food5service5ambience5

Nice restaurant with lovely food and friendly helpful staff. Would visit again.

TB
TaniaB
Manchester
2 reviews
Dined on 29 August 2021
Overall4food4service4ambience4

What is the reasoning behind adding the service charge of 12% automatically? I leave a tip but don’t like the way the amount is assumed and is left for me as the customer to request it’s removal.

LI
LyndaI
Yorkshire
5 reviews
Dined on 28 August 2021
Overall5food5service5ambience4

Always a warm welcome at Bills. The food is always fresh and served by friendly waiting staff.
The offer on drink was a welcome surprise and the food as ever was excellent. As a veggie I like the variety of dishes on the menu.

SB
SeanB
1 review
Dined on 28 August 2021
Overall2food2service2ambience2

Felt quite overpriced for what it was. Burgers were OK. Service was a bit slow. Seated next to the toilets. Wasn't a fan of the 12.5% service charge either, feels a bit cheeky for what the place is.

LI
LINDSEYB
1 review
Dined on 28 August 2021
Overall4food4service4ambience4

Really good food & service, would definitely go back.

EJ
ErikaJ
County Durham
1 review
Dined on 28 August 2021
Overall5food5service5ambience5

Great food very relaxed atmosphere we always go here

M
Mark
County Durham
1 review
Dined on 27 August 2021
Overall5food4service4ambience4

The food and service was very nice, it was busy but not overly noise. Would recommend it and was a good night.

CP
CP12
London
2 reviews
Dined on 27 August 2021
Overall5food3service5ambience4

Great service, food average, ordered halloumi burger and bills classic burger. Choose not to add cheese to the classic burger for an extra cost but burger was really dry without it. Side salad would have been nice and made the presentation much better.

HT
HelenT
County Durham
3 reviews
Dined on 25 August 2021
Overall4food5service5ambience4

Lovely restaurant, attentive staff and amazing food.

Only issue we had (and I think this is pretty standard everywhere to be honest) I the high chair we used for my 7 month old didn't come with a tray and was too low for the main table.

KW
KatieW
South Wales
1 review
Dined on 23 August 2021
Overall5food5service5ambience5

Absolutely lovely waiting staff! We had the table in the window which was super cute! The food and wine were lovely.

L
Lindeelou
1 review
Dined on 22 August 2021
Overall5food5service5ambience5

Bill's was recommended to us by a friend and we're so glad we booked a table here.

The ambience was relaxed and fresh.

Our waitress (Veronica) was just lovely - friendly, helpful - a real gem!

The food was clean, fresh and delicious 😋

I would not hesitate in recommending Bill's to anyone visiting the area.

JT
JenT
County Durham
1 review
Dined on 22 August 2021
Overall4food3service5ambience5

Incredibly friendly and attentive staff; nice atmosphere; no food on this occasion but previously this has been good.

JS
JennyS
1 review
Dined on 20 August 2021
Overall4food5service5ambience4

Delicious food, very friendly and helpful staff! Great evening, thanks

JB
JohnBoy
County Durham
1 review
Dined on 19 August 2021
Overall3food4service3ambience2

We visited on a Thursday evening and Bill's were offering free drinks with the mains. Food is great and staff are generally helpful.

DL
DorothyL
1 review
Dined on 18 August 2021
Overall3food3service3ambience3

I realise times have been difficult but the cocktail and food menu was pretty limited. The restaurant was only half full and yet we were placed right next to three other full tables rather than in a quieter area. I asked for a negroni and was told this was not possible. Gin, vermouth and Campari were all available at the bar and yet they couldn’t be mixed together in a glass to make a negroni?! The waitress forgot our drinks order and had to be reminded. All in all, I probably would not recommend Bill’s to friends and I shall probably not go back until I hear there’s been an improvement.

JS
JoeS
1 review
Dined on 18 August 2021
Overall4food4service5ambience5

Service by staff was excellent, food was good but not all of it was hot some just warm. Very disappointed to see when I got home that the bill included 12.5% service charge which said was optional but I was never asked, I know I should have checked bill more carefully when in restaurant my fault. Having said that I should have been asked.

MS
MirandaS
1 review
Dined on 17 August 2021
Overall3food4service5ambience4

The staff were lovely, the food was good and the atmosphere too. However, I was disappointed when it came to leaving a tip. I wanted to add it to the bill as I rarely carry cash anymore BUT I was told this money would not go to the staff which I was very unhappy about. That is why I have marked you down overall.

Below it asks if I would recommend you, yes, but I would tell them that the staff are not being treated properly

GS
GrahamS
1 review
Dined on 17 August 2021
Overall3food3service2ambience4

Restaurant was fine, service was friendly and polite, took an age for the starter to come and just as long for the main, couldn’t wait for dessert, excellent value and very friendly staff

EL
EmilyL
1 review
Dined on 17 August 2021
Overall3food5service1ambience4

Food was excellent as always but the service was really poor on this occasion. Very slow and no explanation/apology for this. We were left with the dessert menu for half an hour without anyone attending to us. We were also left a long time when asking for the bill. We ended up spending almost 3hrs over lunchtime which was far too long for this time in the day with the restaurant not being overly busy and we didn't have time to look round Durham for my birthday due to having to catch a train home. We would have been absolutely understanding if they were short staffed due to circumstances as that can't be helped at all, but there was no explanation/warning for the delays or apology. Such a shame as normally the service at Bill's is absolutely fantastic.

RN
RosN
Edinburgh
33 reviews
Dined on 16 August 2021
Overall5food5service5ambience5

Friendly welcoming staff. Food and drinks were excellent. Nice atmosphere.

N
Nobody
London
2 reviews
Dined on 15 August 2021
Overall5food4service5ambience4

Great service and pretty decent food. Handy location and a good place to have dinner

FAQs

Bill's Restaurant & Bar - Durham is rated 3.9 stars by 362 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.