BJ's Restaurant & Brewhouse - Shenandoah
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Sanitiser or wipes provided for customers
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waiting staff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
I have dined regularly at the Willowbrook restaurant and have never been disappointed.
Waitress took our order then disappeared. Food was not good. Fish and chips were burnt. Oil was burnt or needed changing. My Wife’s steak sandwich was no better. Had to wait 10-15 minutes for another drink and some condiments. Guess I will stick with the Willowbrook site.
I am so sorry to hear about the issues with your food. I wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
The waiter was excellent! I received cold food and my drinks were warm
Thank you for your feedback. We are sorry about your meal and drinks hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make it right while you are still dining with us. Thanks again.
Nice restaurant with wide variety on the menu. Waitress was attentive and polite exceeded expectations for service. Noise level a little high for not being crowded. Would recommend to friends.
Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
A little upset that we were able to make reservations and the find out the restaurant is closed when we get there. I understand being closed but I should not have been able to make reservations. Work 7 days a week and first day off in months and just wanted to enjoy a meal.
Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email firstname.lastname@example.org m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Shenandoah restaurant. Please allow us a few days to get back to you. Thank you for your review.
Absolutely love this place!
Good food and service was awesome.
Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
Rude service when I called. Said it was too busy and we probably wouldn’t get a table at 5:30 PM. Booked a reservation for 6 at 5 PM, no problem. Showed up and they were out of lots of classics. The food we ordered was absolute trash. Potato skins that basically looked ripped over. Some with no toppings at all. The pasta was over cooked. The fish and chips were gnarly greasy. Just trash dinner all across the board. Sad and unremarkable food and service. Never again.
My husband’s portion was way smaller than normal. It took forever for the waiter to get our drinks. It took a while to get our food and even longer to get our dessert and check. The waiter didn’t ask if we wanted our waters refilled. I had to give my husband my water. I asked for ice cream on the side of our pizookie. It was given to us in a bowl, but you could see where they just took the ice cream off of the pizookie. There was melted ice cream on it. I would’ve sent it back but again it took forever for us to get it. Also it was cold.
Sadly, they had no Scotch other than 2 single malt and tried to blame it on the supplier. Same supplier has no problem with other area restaurants. The restaurant has been Covid remodeled with plexiglass between booths which is nice and the overall appearance is clean. The menu is printed so small and covered in plastic. There is very little light available and that reflects off the menu so it is more difficult to read. Even with glasses, that I do not normally wear. Not going to rush back any time soon.
My daughter and I enjoy going to BJ’s, especially for the bbq beef tips sliders. Best ever!
The service was a joke but the food was alright. Nothing to write home about. We could never find our waitress and honestly the real issue is that it took almost 2 hours for dinner. It took forever to get the food but I think the issue was we waited forever to place any orders because we never saw our waitress.
Good service and excellent root beer per usual. Great value on the prime rib, too!
Our group of 7 enjoyed our dinner with you, and enjoyed the Wine Happy Hour as well. Service was excellent and helpful.
Our waiter was fantastic, he just seemed overtasked. The wait time for drinks and food was a bit longer than expected. Food was great!! :)
The menu selection is good so everyone can find something they like. We had a couple of guests that have a limited food selection. The service was excellent, everyone enjoyed their food, and prices were reasonable for what we had.
Good was good. The waitress could’ve filled up our water. Other than that, we had a good experience.
Service was slow and restaurant was dirty.
We didn’t have to wait to get a table which was nice. The only problem was that it took forever to get our food. My husband received his meal first & then about 10-15 minutes later I received mine. He had the chicken barbacoa & I had the kid’s meal broiled shrimp & broccoli. He was almost finished with his meal before I received mine.
The restaurant was very clean, front staff were very friendly. Our waiter was very personable and made our experience fun. The root beer was excellent. We did not get past the appetizers, as the power in the entire area went out. This was due to a transformer being knocked out, and not the fault of BJ’s. We had to leave to go to a restaurant that had power. We do plan another visit and hope the power stays on.
Service was excellent. Had several changes we made to the items ordered and everything came out exactly as we asked.
Nachos were not good at all. The lack thereof Chicken and the cheese they use is horrible. This is my third time visiting and trying different entrées and they still are providing mediocrity.
Food was awful, appetizers were awful we had 3... waaaay overpriced will never go back
A variety of foods are offered. Service was good along with the food. We love it.
Food was good. Prices reasonable. Service a bit slow.
I had Jambalaya - very good, raspberry tea - very good, and the Ghirardelli chocolate pizooli- wonderful!! Service was also good 👍
Always good. Service was outstanding, better than usual!
The service was great in the restaurant but it sucked that we had to wait 30 mins for our table even with a reservation. 630 reso, waited outside until 7. That’s my only complaint.
Everything was clean, great spacing between tables, and service was excellent!
Great food. Large menu to choose from. Serving size is just right for the price
A little bit pricey for the food. Our server was over the top great
Waitress excellent! Made up for poor welcome hostess attitude. Also, having food delivered to table by other than waitress creates disjoint,slow, and poorly timed delivery of food.
Food was good, beer was good, but based on service model, do not think I will be back to restaurant.
It was great!
Broad menu, good beer, and good spacing between tables. Temp was perhaps a bit chilly.
Hector was a very knowledgeable server and gave wonderful customer service.
Entertained friends from SLC,UT! They were very impressed! We all enjoyed our 3 hours of drinks, appetizers, meal and desserts! Our server was exceptional! It was our their time to visit a BJ’s! Utah doesn’t have BJ’s. I will be back for sure! Impressive!
Clean, staff friendly, service great and food was very good.
Nice relaxing atmosphere. Fast service. Amazing food
Was not disappointed. Aside from being the only place that open past 9 pm. The experience was well worth it. Very diverse options, great service, atmosphere and price point. Highly recommend.
Excellent Hamburgers and lots of beers to try. Good place to entertain customers or have dinner with friends. Try in in just about any city. Big menu, but very hard to read on your phone as it is very small. Ready for this to get behind us all and back to our familiar normal.
Food was cold. Ordered the ribeye and sent it back once since it was undercooked. Chef brought it back and it was still undercooked but didn’t want to be that guy and keep sending back food. Girlfriends wings were also a bit cold and the fries were forgotten, and had to remind our waitress about them.
You can order delivery directly from BJ's Restaurant & Brewhouse - Shenandoah using the Order Online button. BJ's Restaurant & Brewhouse - Shenandoah also offers takeaway which you can order by calling the restaurant at (936) 273-7100.
BJ's Restaurant & Brewhouse - Shenandoah is rated 4 stars by 66 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.