Brio Italian Grille - Westfarms

4
430 reviews
$30 and under
Italian
Brio Westfarms Mall is a premier Tuscan-inspired restaurant destination serving authentic, northern Italian cuisine, luxury wines & cocktails—our specialties include premium quality steaks, chops, seafood, made-to-order pasta and flatbreads prepared in an authentic Italian wood-burning oven. Bringing the pleasures of the Tuscan country villa to Farmington, our chef-inspired menu, chic atmosphere and world-class service will provide a dining experience like no other! We look forward to your visit at Westfarms Mall located in Farmington, CT – make your reservation or place an online order today!
What 430 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.2
food
4.1
service
4.0
ambience
4.0
value
Noise · Quiet
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OT
OpenTable Diner
Jacksonville
8 reviews
Dined on 13 September 2021
Overall5food4service5ambience5

Great service and the food was good. The Sangria wasn't the best but tolerable.

Brio Italian Grille - Westfarms
Responded on 15 September 2021

Thank you! We hope to serve you again soon.

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OT
OpenTable Diner
New England
1 review
Dined on 28 August 2021
Overall1food3service1ambience4

Unfortunately each time we go service is getting worse and food not as good as we were used to. Today after 45 min waiting no drinks, silverware or bread. They "ran out of silverware" and they as most places were understaffed. Salad was old and meal just mediocre.

Brio Italian Grille - Westfarms
Responded on 29 August 2021

We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team

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D
Decdiner
New York Area
4 reviews
Dined on 27 August 2021
Overall5food5service5ambience5

Wonderful wait staff and delicious food

Brio Italian Grille - Westfarms
Responded on 29 August 2021

Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and hope to serve you again soon.

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v
vipvcvc
New York Area
44 reviews
Dined on 30 July 2021
Overall4food5service5ambience4

Service was excellent. Wine choice of rosé limited but oh well….food was delicious.

OT
OpenTable Diner
4 reviews
Dined on 30 July 2021
Overall1food2service1ambience2

Horrible service...needs more employees

OT
OpenTable Diner
New York Area
1 review
Dined on 10 July 2021
Overall5food5service4ambience4

Excellent food!

TG
TarunG
New England
3 reviews
Dined on 19 June 2021
Overall3food3service2ambience3

We have mentioned Anniversary & First Outing of our New Born. No mention by Server or Manager. We got the Pasta customized but it wasn’t done with the same ingredients & reason given by server was that there was an issue of language communication with the Chef, that’s why. Overall was a very ok experience !

A
vipAwesome
New York Area
59 reviews
Dined on 15 June 2021
Overall1food1service1ambience1

Its a con. Avoid!!! Owner please change the name. Nothing like Brio of the past. Close it down or change the name. Just sad. Bad service, subpar food. This is a hub restaurant for Door Dash or something. I was forced to eat here after the last time I experienced this tradjady and nothing has improved. Avoid!!!!!!

Brio Italian Grille - Westfarms
Responded on 17 June 2021

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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OT
OpenTable Diner
Cambridge
5 reviews
Dined on 14 June 2021
Overall3food1service4ambience3

Food was horrible, I felt sorry for the waiter

Brio Italian Grille - Westfarms
Responded on 17 June 2021

We apologize the meal did not meet your expectations. Our guests' feedback is highly valuable to us as we utilize it for improvement in our guests' experience. Thank you for reaching out to us.

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OT
OpenTable Diner
New York Area
1 review
Dined on 11 June 2021
Overall5food4service4ambience4

Waitress was very nice. The steak was cooked to my liking

Brio Italian Grille - Westfarms
Responded on 17 June 2021

Thank you! We hope to serve you again soon.

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OT
OpenTable Diner
New York Area
1 review
Dined on 15 May 2021
Overall5food5service5ambience5

My compliments to the chef. If you like to eat food then this restaurant should be seriously considered. As an added feature they also serve beverages. Apparently only Pepsi products though. If you prefer Coke products then I guess there will be an additional decision point. Food was delicious except for the sweet potatoes. The sweet potatoes were undercooked. I cannot stress this enough, if you enjoy sweet potatoes do not order them here. You will be greatly dissatisfied and may fall into a shame spiral. It’s just not worth the risk in my opinion. But I suppose everything learns by making their own mistakes. The choice is yours: sweet potatoes or no sweet potatoes. The john could use a little updating too. Maybe a design that includes live birds in a cage. Bon appetit!

Brio Italian Grille - Westfarms
Responded on 21 May 2021

We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

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SC
vipStuC
New York Area
1 review
Dined on 15 May 2021
Overall3food2service5ambience4

Generally the food is really good. This time, not so much. Calamari was chewy and the chicken Milanese had no taste. Very bland. Expresso martini was not very good as well.

Brio Italian Grille - Westfarms
Responded on 21 May 2021

We apologize the meal did not meet your expectations. Our guests' feedback is highly valuable to us as we utilize it for improvement in our guests' experience. Thank you for reaching out to us.

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P
Pattio
New York Area
33 reviews
Dined on 9 May 2021
Overall5food5service5ambience5

Brio was our place for a Mother’s Day celebration. We enjoyed the strawberry chicken salad which has the best chicken ever, thinly sliced and seasoned perfectly. This salad has everything I love, strawberries, blueberries, pecans, a sprinkling of blue cheese crumbles. Very yummy! My daughter had the chopped salad with chicken. Again, excellent seasoned chicken strips that made it a meal size salad. My martini (as always) was perfect and my daughter very much enjoyed a frozen peach Bellini . Service was excellent! We do miss having those delightful crunchy wedges they used to serve with the bread.

Brio Italian Grille - Westfarms
Responded on 21 May 2021

We work hard to provide a great experience for our guests and are happy to see that was evident on your visit! Thank you for sharing. We hope to see you again soon.

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CA
vipCAELPL
New York Area
170 reviews
Dined on 7 May 2021
Overall4food4service5ambience4

I absolutely love the lamb entree and the way it's prepared, but the vegetable sides leave a lot to be desired as they are all cooked/sauteed in oil. Both the asparagus and broccoli rabe were so unhealthy that I could only eat a small portion. If I go again, I will ask if they are able to simply steam the vegetables. I am glad Brio is back, but there have been some tweaks here and there that change the dining experience.

Brio Italian Grille - Westfarms
Responded on 21 May 2021

We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

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RB
RBF36EV
New York Area
3 reviews
Dined on 24 April 2021
Overall5food5service5ambience5

Very nice meal, in a great atmosphere. Staff was accommodating and very professional/friendly. We were acknowledged as soon as we waked in, and again as we waited. Customer Service at it’s very best!!!

Brio Italian Grille - Westfarms
Responded on 29 April 2021

Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

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OT
OpenTable Diner
New York Area
3 reviews
Dined on 22 April 2021
Overall4food5service5ambience5

We had a great time. Food was good, service was good. Limited dessert menu was disappointing.

Brio Italian Grille - Westfarms
Responded on 26 April 2021

Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and hope to serve you again soon.

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S
vipSpunkybrunette54
Las Vegas
7 reviews
Dined on 20 April 2021
Overall3food4service2ambience2

Service was pretty terrible- took forever to get drinks.

Brio Italian Grille - Westfarms
Responded on 26 April 2021

We're sorry to hear our service was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

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K
Kristie
16 reviews
Dined on 19 April 2021
Overall5food5service5ambience5

Always fantastic!

Brio Italian Grille - Westfarms
Responded on 22 April 2021

We're constantly working to provide a unique Brio experience, so we're always happy to receive great feedback from our guest. We hope to serve you again soon.

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FI
vipFoodieInDC
Washington DC
36 reviews
Dined on 10 April 2021
Overall2food2service3ambience2

It's food at a mall and it tastes like it. The carpaccio is cut far too thick and is served with too little of the crisp bread and the aioli. What you end up with is tough to eat and not seasoned. The lobster ravioli were flat and watery and the sauce was very acidic, not balanced. The crust on the margherita flatbread was tough and chewy. It's a shame. Other Brios we've eaten at had the same menu but the food was better. All that said, our server was nice and attentive, but you go for the food and that needs improvement.

Brio Italian Grille - Westfarms
Responded on 22 April 2021

We regret to hear that your meal was not up to our usual standards. We appreciate that you have taken the time to write to us and will share this experience with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

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A
vipAwesome
New York Area
59 reviews
Dined on 9 April 2021
Overall2food2service2ambience1

What happened to this previously consistent good food chain restaurant ? I think Brio is a casualty of the COVID era. I have frequented this place for many years and its just not anything like it was. The menu is limited. The atmosphere/vibe is dull, boring, and dark. The service is uninspiring, and the food is just as boring as the atmosphere. They even stopped making the flat bread/crackers they use to serve with regular bread. This location closed for a while and then reopened. Why open to be something different than you were? Maybe call it Brio Lite. Better to stay shutdown. Maybe they are trying their best but it doesn't inspire me to go there when I dine out.

Brio Italian Grille - Westfarms
Responded on 22 April 2021

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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K
Kristie
16 reviews
Dined on 2 April 2021
Overall5food5service5ambience5

Awesome as usual! Brito is one of our favorites!

Brio Italian Grille - Westfarms
Responded on 6 April 2021

Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and hope to serve you again soon.

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TG
TeeG
New York Area
5 reviews
Dined on 14 February 2021
Overall3food2service3ambience4

I got the lobster and shrimp fettuccine I wasn’t too pleased with the lobster it didn’t taste authentic and it was somewhat fatty and plastic like which is very odd for seafood. I hate complaining and so does my bf so looking on the bright side. We had a nice evening out on Valentine’s Day celebrating us.

D
Diana
1 review
Dined on 14 February 2021
Overall4food5service4ambience5

Had a great meal! Would definitely go again! Food was delicious.

ST
ShyTonee
1 review
Dined on 14 February 2021
Overall5food4service5ambience4

Very great service and the food was really good!!!

j
jpadr
New England
7 reviews
Dined on 14 February 2021
Overall5food5service5ambience5

Brunch special was great

GR
GRISELLEG
1 review
Dined on 13 February 2021
Overall3food3service3ambience3

Was a bit disappointed that they didn’t have the two most popular appetizers and for my meal I didn’t get it because they ran out of the mashed potatoes. So a bit disappointed that I was not able to eat any of the food that I expected to order especially for Valentines. I also brought my partner for the first time there and she was expecting to taste the appetizer I had been talking to her about. Also the two alcohol drinks we ordered were. Not good but they did change it for us.

OT
OpenTable Diner
New York Area
2 reviews
Dined on 13 February 2021
Overall5food5service5ambience5

My Boyfriend and I went to Brio on Valentine’s Day and were so happy to have been able to get in at the last min when the restaurant at our Hotel ended up being packed for the holiday. The food was great and so was the service. It definitely turned our day around for the better. Would come here over and over again.

Brio Italian Grille - Westfarms
Responded on 29 April 2021

We are very glad you ended up dining with us and that we could help turn your evening around. We hope to serve you again.

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OT
vipOpenTable Diner
New York Area
1 review
Dined on 30 January 2021
Overall4food1service5ambience4

Outstanding service. Terrible food.

K
Kristie
16 reviews
Dined on 16 January 2021
Overall5food5service5ambience5

Fabulous as usual!!!

HR
HowardR
New England
1 review
Dined on 29 February 2020
Overall4food4service4ambience3

All food was delivered hot and was made fresh to order. A nice place to sit and eat if ur not in a hurry

IF
ItalianFan
New York Area
1 review
Dined on 22 February 2020
Overall1food1service5ambience3

I never write reviews. Never. But something is going on at Brio. Ate there Saturday night. The tablecloth had food stain on it. Not a huge deal, but bad first impression. My fork had caked food on it. Our Mediterranean Salad, which is advertised as an Arugula salad, was 90% iceberg with some Arugula sprinkled in. My wife's Chicken Marsala was basically an over-grilled chicken breast, without any Marsala, and one mushroom. My & my son's spaghetti dishes were completely forgettable. The service, however, was great.

Not sure what's up, Brio. We've had many good meals there, but this was not one. Let's hope it was just a bad night and not a sign of ill-conceived changes being made behind the scenes.

DF
DanFromCT
New York Area
23 reviews
Dined on 15 February 2020
Overall5food5service4ambience4

Great meal with friends. Always enjoy BRIO

OT
OpenTable Diner
New York Area
2 reviews
Dined on 14 February 2020
Overall2food3service3ambience4

Never made reservations where I had to wait 30 minutes to be seated. Ordered an appetizer that never came. Was only able to order 2 drinks because no one came around. Pasta was OK at best. Shrimp was undercooked and still blue.

SL
SteveL
New York Area
3 reviews
Dined on 14 February 2020
Overall5food5service5ambience4

We knew the place would be mobbed for Valentine's Day, but we were still seated at the time of our reservation. The room was full, but absorbs sound well so even with a crowd the noise level was not intrusive. The service was attentive without being overbearing, and the food was delivered promptly. Everything was excellent, well-prepared and hot as it should be. An excellent experience.

GF
GourmetFoodieSandy
New York Area
12 reviews
Dined on 4 February 2020
Overall4food4service3ambience4

My Birthday Dinner

F
vipFoodie
New England
53 reviews
Dined on 25 January 2020
Overall2food2service3ambience3

Quite disappointed with the food, chopped salad was nothing more than iceberg lettuce that was probably in the fridge a few days too long. Service was okay, friendly enough but the poor server had tables to wait on at the opposite end of the restaurant.

Not recommended.

E
Eileen
New York Area
1 review
Dined on 17 January 2020
Overall5food5service5ambience5

Portion sizes for lunch were appropriate for the prices. One person in our party ordered the Lasagna off the dinner menu and left hungry. The portion appeared to be large the way it was presented but on closer examination it was not as thick as one would expect for the price.

CA
vipCAELPL
New York Area
170 reviews
Dined on 15 January 2020
Overall4food4service5ambience4

While the salmon was perfectly cooked, the request for a "medium" filet mignon, ended up well done. Never a good temperature ...

DD
DonnaD
1 review
Dined on 14 January 2020
Overall5food5service5ambience5

Excellent food and atmosphere. We had a nice business lunch and I reserved a table for 8 the same morning of our afternoon lunch. The table was set for us with menus ready. Very good prompt and professional service.

DA
DANIELD
New York Area
2 reviews
Dined on 31 December 2019
Overall5food5service5ambience5

Food was excellent. Waiter was very good. Highly recommend.

FAQs

Brio Italian Grille - Westfarms offers takeaway which you can order by calling the restaurant at (860) 561-8866.

Brio Italian Grille - Westfarms is rated 4 stars by 430 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.

Tweets by Brio Italian Grille - Westfarms