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Filling a void in Fulham’s restaurant market, Brook House offers a new dining experience for the SW6 community. Created by the former owners of popular pubs in Fulham & Chelsea, Brook House combines the best qualities of London’s renowned restaurants with the relaxed, traditional style found in the local pubs.
Unfortunately we were not allowed to sit at a table we chose as it was reserved, it was empty while we ate & it was only used just minutes before we left! Instead we sat on a bench, which I dont like, we were very close to other tables. food was ok but beef was very rare with blood swimming on my plate, we had to ask for Yorkshire puddings as they were not served with our Roast beef lunch?! Quite disappointed with the whole experience so will try one of the many other choices next time.
Whilst in a good location, unfortunately this place is let down by service. Too many staff not paying enough attention to their customers.
Far too many requests for the same thing.
Food took ages to come and was average at best. Avoid the steak tartare as the chef should a lessons in preparation, seasoning and presentation.
The staff were very quick to remind us of our time limit on our table however.
I was looking forward to this but total was a disappointment.
Always great service as Manager is excellent and ensures staff are trained
Good food , always nice atmosphere
Even though the food is well presented and good, the service is quite poor. The waitress and the manager get lost easily and don't pay too much attention to the clients needs. That's a shame for such a nice restaurant and ambiance.
The food is the best in Fulham, great setting and beautiful place to eat.
Yes really enjoyed the meal lot better then I thought would use it again the staff were really helpful and friendly
We felt immediately at home and were looked after while we sorted our various bags and luggage. We were not made to feel a bother. The menu was clear and not over fussy with too many things to choose from but catered for every conceivable taste or diet. When the food arrived it was to die for. I really resent paying for food that I can cook better myself and I love to cook, so it was gratifying to eat something quite deliciously delicious. We all decided we have to go back. For me it is to have the same hake again. I just want to savour each mouthful once more before perhaps trying something else!
This was the second time I have had lunch at Brook House and can report that a mediocre pub has been transformed into a superb restaurant. The venison pie was beyond superb.
We had the most enjoyable evening there, the food is delicious and the staff were attentive and friendly. It’s the best food I have had in London, thank you so much! Will recommend it to all my friends.
First class again.(my second visit in under a week)
I’ll be coming here now before every Fulham FC home fixture...
Love everything about it!!... The perfect pre-match pit stop .
A good experience overall. Good food and the restaurant has a classy feel to it for what is essentially posh, pub dining. Service was slow at the start and they took a while to get us drinks but it picked up after a shaky first half hour
Lovely food, good service and nice décor/atmosphere. Really enjoyed, would go again.
My First time eating here.. definitely not the last .. was bowled over with the food..
Very clever cooking chef!!
Cote de boeuf was incredibly tough and rife with sinew, very poor value for money and marred a good evening
Generally not too bad, but the service was a bit poor considering we were practically the only ones in the restaurant. No one offered more drinks or desert/coffee once the meal was done. The drinks menu was taken from us and only returned when we decided on what food we wanted, which was a little peculiar!?
The service was fantastic, however I don't think the roast was worth 18/21£
The pork was dry and the chicken was pink.
We celebrated my daughter’s christening and had a wonderful meal. We look forward to returning.
Staff member was lovely and very attentive. Venue was a little quiet
Excellent service food delicious the atmosphere great. A good experience but the main courses slightly slow to arrive
Delicious food and great service in a gorgeous setting.
I wanted to like this place more than I did - overall a pleasant but quite unmemorable meal. A bit pricey with that in mind
The food is fantastic in a lovely surrounding. Staff needed to wake up but improved towards the end of the night. Definitely will go back
Very good Sunday roast in a relaxed ambience. Staff were super friendly and attentive to our two young children. Only thing missing was a high chair for our little one
Exquisite food and charming staff in great surroundings.
My favourite restaurant in Fulham; ticks all the boxes.
Incredible food in a beautiful setting, can not recommend it highly enough
A revamped pub. Pleasant decor, very helpful friendly staff. Interesting menu but slightly limited, which if you went regularly would soon become tiring. A shame they don't do specials of the day as well.
Quite expensive for a pub meal but overall four of us all enjoyed what we were served. The staff were very attentive without being overbearing. A large %service charge was automatically added to the bill, but at least they had tried to earn it!
I my first visit to Brook House was for Sunday lunch with a group of friends last week. Our initial thoughts were that the decor was lovely and there was a nice ambience to the place. We sat at nice round booth table and thought the menu looked really good with lots of options. The waiting staff were nice. Sadly things started to go down hill rather quickly. Firstly, it took a very long time firstly for our orders to be taken. A guest also required that her meal be dairy free. The lobster cobb salad that was ordered on the menu states 'with feta' and so she asked that her meal be made without feta and dairy free. Fellow guests ordered the Sunday roast chicken and beef. When the food did arrive, the roasts were covered in gravy. I mean covered! This is so school canteen and makes the sauce go cold so much faster. Serve in individual side jugs please like any good establishment does! It is so unappetising when the meat is virtually swimming on the plate. To make it worse, the roasts came ice cold, with even skin on the pool of sauce and very basic unappetising ice cold veg. We sent the roast back and the chef did reheat after agreeing it was ice cold. I mean, how is this coming out of the kitchen!?
Then the lobster salad, which was well frankly inedible. Not only did this arrive first time covered in BUTTER! but the lobster that finally arrived was so slimy and by its texture maybe from frozen. The salad was the most basic uninspiring butter lettuce, cube avocado and sliced tomatoes; a M&S bag would have been Michelin in comparison. It was also swimming in strong mustard dressing.
The waitress did remove the cost of the chicken roast from the bill but this didn't make up for the fact that overall the meal was very very poor.
None of us will be returning and are so disappointed considering we all live close by. It could easily have become a regular haunt. Unfortunately this is a good example of style of any substance.
Had an amazing meal here with friends and family. Service was good, very attentive to all our needs. Will be coming back again!
I choose this place as it was one of my locals, I invited my 60+ year old parents and sister with her fiancée from Surrey. I have been before and always had a good experience, as the food is beyond. This time as soon as we walked in there was an attitude from our waitress. Glasses/bottles slammed on the table, to the point water glasses had to be checked if they were chipped! When ordering the waitress literally shouted to my mother ‘I NEED YOUR ORDER!’ Oil was spilt on one of the guests shirt - no acknowledgment, no apology - was laughed off by staff. When my boyfriend asked when the main course would be coming out, she actually slapped his shoulder and said it’s only been 50 minutes, it’s coming! I complained to a manager about the service we were receiving, she apologised and said she would take care of us , but never saw her again! Family asked 4 times for the special cake my mum raced around London to get for me, they bought it out when I was not even there. Then when asked for the cake box, some man who we never saw all evening (not even sure if he worked there or was a friend of the waitress) appeared telling us it was thrown out and he would but it in a black bag, no apology just attitude! And we could see the box on the bar . Then he just threw a recycled Amazon box on the table next to us (who would eat cake out of an amazon box!!!) and out of no where demanded us to leave or he would call the police - would not even let us say a word! Absolutely disgusted. My parents spent over £300 to be treated like this!!!! I feel so guilty for bringing my family here and subjecting my parents to this.
When my mum called the next day to complain - she was told I don’t believe you, you must of been the issue and they shut the phone on her. No respect for their customers whatsoever.
As a licensed premise you have a duty of care and your employees should not be threatening paid customers! All the reviews complain about customer service, it needs to be addressed!
We came with a party of 9 people and the restaurant was nearly empty due to the 6pm seating time. Nonetheless, service was very slow and it took 10 minutes to get menus after we were seated. After 20 minutes, we finally were able to waive over the server to order drinks. The starters arrived after 15 minutes, but it took 1 hour 15 minutes for the mains to arrive after we had finished the starters. I shared the chicken which had clearly been sitting under the heating lamp for an hour. I would have sent it back, but we needed to wrap up the dinner at that point. I was really excited about having another good spot in Fulham, but they need to make some key improvements if they hope to last, particularly against Aragon House.
It was lunch time and not busy so noise level not an issue. As usual service was mediocre despite the restaurant being nearly empty. It would be a good idea to provide containers so left over food could be taken home if requested. Such a waste otherwise and we felt our waitress felt quite happy when she told us “we don’t do that” and we had to leave a third of our sharing plate for the bin.
Have been a few times to Brook House now and the food has been consistently outstanding, however the service still requires some fine tuning to lift the restaurant to a 5 star experience. Although there were many staff standing around and the restaurant wasn't busy, it took a while for anyone to notice that we had arrived and take us to our table. Overall there's nothing that couldn't be fixed with a little training and the food will definitely entice us back again.
Great lunch! The food was very good as usual and this restaurant has a lovely atmosphere. The service is just a bit too slow.
Beautiful setting! My salmon was over cooked and creamy runny type uninteresting sauce. I can recommend for drinks but would not eat there again. Really gorgeous decor so I would definitely go back for drinks! The staff were having a dropsy night as two waitresses dropped trays around us!
Really delicious food. Excellent service. 3 glasses of Moet, 2 we’re far less fizzy than one but they assured us it was from the same bottle... mmmmmm.
The welcome was amazing, you were made to feel special customers. The waitress was attentive, but not over the top, she was proffessional and friendly, her name was Electra. The food was amazing, I had an scallop to start and the sirloin roast. The meat was cooked to perfection and the yorkshire pudding was amazing. They make their own bread which was delicious and their own creamed horseradish sauce.
I didn't feel rushed and there was nice gap between courses. Thank you to all the Team at Brooke House.
Fantastic food, ambiance and service. A wonderful new local restaurant we will be revisiting.
We had lunch on Father’s Day. The place was really busy as you could expect on such a day so between the starter and the main course the wait was slightly longer but completely bearable.
The staff was really nice and the food delicious. Pistachio Opéra was to die for.
Fifth time we had lunch since the opening and food & service is getting better each time.
Will come back !
Such a lovely restaurant. I ordered lamb and so did my husband. Mine was almost raw and inedible. I sent it back and the chef came out to see me. He basically told
Me that my food was fine and the cut is naturally tough. I told him my husbands lamb was not like mine and he dismissed this and suggested I order something else. I was surprised that the chef was not able to see the thick line of gristle and how raw the meat was. My new meal was lovely, however if the food is not up to standard an apology should be made and the customer should not be left to feel they are somewhat ignorant of what the dish should be like when there is perfectly delicious version sitting opposite them. I was disappointed how this was handled.
Excellent food, comfy and good interior design. Service was a bit too familiar and the waitress was placing the plates on the table in a rush. Very nice music with a perfect noise level.
Brook House is rated 4.3 stars by 116 OpenTable diners.