Buca di Beppo - Universal City
Whether you’re catching a movie at New Universal Cinema or spending the day taking tours at Universal Studios Hollywood, Buca’s the perfect place couples, families and groups to enjoy lunch or dinner or celebrate a special occasion for parties both small and large. Can’t join us at our table? Call ahead or order online for To Go or delivery. Catering also available.
Everything was great. Love the large portions they give. Their bread is to die for.
We are happy to hear how much you enjoy dining with us at Buca di Beppo! We look forward to welcoming you back again soon!
This reservation was for a Friday evening. VERY busy—reservations are suggested to avoid 30-45 wait. The place was packed and, unfortunately, our party of five felt rushed. We were asked if we would like drinks and at the same time asked if we were ready to order. All the food (appetizers, salads, entrees) came out at the same time. It was obvious they were trying to get people in, get people out. The good: food was delicious and the wait staff worked hard.
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.
Decent food, very good service, and reasonably priced. This Buca was a lot quieter than most, which was an unexpected and pleasant surprise being at Universal City Walk. It was a nice respite from all the hustle and bustle of the area: just to have some decent food in a peaceful atmosphere and then go back out and have some fun!
We are very happy to hear you enjoyed your visit and we hope to see you at your nearest Buca di Beppo soon!
It was great, the server Albert was terrific and best of all someone paid for our dinner.
Thank you Jonathan for paying for our dinner. May God give you more so you could keep on sharing with other. Beautiful gesture of his part. GREAT PLACE!
Thank you, Nina, for that glowing review. We are happy to hear you had a blast with our famiglia! Come back to see us again soon!
Great food, great service, great fun !! Celebrated a birthday there, definitely be returning .
Thanks, Donna, for the rave review and for choosing Buca di Beppo to celebrate such a special occasion! We appreciate you sharing your experience with us and hope you visit us again soon!
Thank you, Colette! We look forward to welcoming you back to Buca di Beppo soon!
Our server Sidney was fabulous. My Daughter has an allergy to wheat and Sidney went out of her way to make sure everything was taken care of with the kitchen.
Thank you! We look forward to welcoming you back to Buca di Beppo soon!
Reserved a table through Open Table but was still made to wait about 20mins. Food was ok but took too long! Around 45-50mins. And when we asked the waitress she basically said she’ll check and then hid inside for like 20mins and didn’t show herself until the food came out. Then even when she can see we were all visibly upset, there was no apologies or any effort to appease. Sad customer service.
Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!
Had a good dinner with family and friends.
We are so glad you had such a great time with us. We look forward to seeing you back soon!
They successfully we able to sit a large group of people and provided an acceptable and patient service. We did not expect much. However, the food was very disappointing. The salad we had was great, but the pasta dishes were flavorless, and the deserts were overly sweet with a strange soapy taste. They also provide an unexpected photography service which seemed disruptive and unrelated to a dining experience.
In the case that anyone falls into a conundrum similar to my own: when choosing between this and an airport food court, I'd choose the latter.
Server ignored our request for appetizer to come out the same time as entree. Food was hard dry. Needed the server, no one came to check up on us after the food arrived. Had to go looking for the server. Food was not hard, dry and now cold. Waste of my money, will not be returning.
The service was great. Anytime there was something wrong, they were here to help. However, the food wasn’t the best. It’s not rich in flavor and it wasn’t hot.
Hostess didn’t seem like she liked her job.. not one smile
We went for my daughter’s 8th birthday. (I mentioned the birthday in my notes on Open Table reservation).
They did not sing to her or even acknowledge her birthday. In fact, they didn’t even ask us if we wanted dessert and just brought us the check.
My wife wanted to bring it up and complain but I told her it wasn’t worth it because my daughter would just get her feelings hurt.
Overall the food is good. It seems like the portions are far to large and honestly it is extremely overpriced.
I went to celebrate my birthday it was mentioned when me made the reservation when we got there i mentioned to the hostess it was my birthday and i told the waiter very disappointing nothing was done to celebrate
Server paid very little attention to me, after about 15 minutes sitting in a jout and waiting I was ready to walk out. Server did not give name or greet me when he walked up to the table. I had taken my sister with me for a day out and it was practically ruined. Hence I dis not give the server a tip. He did not act very professional. Terrible service great food.
I made a reservation for quite a large group...about 23 of us and I had to change the reservation to a slightly earlier time the day of and the restaurant was quite accommodating. The food was good, the service was ok and we were happy overall.
Penne a la vodka was bland & chicken Marsala not quite as flavorful as usual / everything else was excellent including service and the very cool Pope Room
Universal parking can be expensive if you stay a couple hours, even with validation
Very attentive service.
My family pretty much thinks our server was high, she spilt half of our wine bottle on the table. They brought a large dish to us instead of a small one and then after picking at decided to take the dish back and give it to a different table...
Also the waitress swore they had no lasagna and we walked out to through the kitchen as the chef was preparing three plates of lasagna.
Worst experience ever.
Service was excellent and so was Eggplant Parmesan!
We were disappointed in the pizza we ordered and thought food was a bit overpriced. Otherwise a good experience. Probably won’t go back anytime soon.
Noise level as in babies crying and loud obnoxious tables around us....not energetic!
I gave service a 3 because the server saved them, she was on spot. The young girls up front need to be fired. Rude, arrogant, liars and clueless.
Food is slop....but lots of it.
I loved it!!
This was a much better experience than my party and I had at the Buca di Beppo Restaurant at The Grove on Thanksgiving Day. After walking up dozens of steps to the top of the restaurant, we were seated in a spacious and comfortable booth and received attentive and good service. My wife's request to turn down the air conditioning, air blowing directly on her on a cool night, was not promptly honored. Our stuffed chicken breast and white pizza were excellent. I dislike the way Buca di Beppo prices items and makes it impossible for one person to have something that only they want. Portions are large and prices are high: $30.99 for a small chicken dish with three breasts, $17.99 for a salad. This makes it difficult for me to dine here often.
Very RUDE host who acts like high school clique with bunch of young workers and gossip. They would finger point at people who's ugly or weird. And they think themselves looks better. My gosh. Called the general manager about them, their behaviors. We walked out without order food. Never go back again. #NOTAGOODVIBES....
We are truly sorry for the frustrating experience and we hope for the opportunity to learn more and try to make things right.
Thank you for dining with us! We look forward to welcoming you back soon!
Beware! Scam "photographers", "family-sized" portions and "flavors" from "Italy".
We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.
Wow the service was not great. Instead of food coming out together one child’s pizza came half an hour after everything else. We had no plates, no water refills, and the leftovers we took home did not hold up the next day. It was for a birthday celebration and it was nice they sang and brought out ice cream, but overall it was not an experience I’d repeat. Too many other options.
We're very sorry to hear this and would love to get in touch to make things right.
Excellent service,good food, what more can ask for.
We are delighted to hear how much you enjoyed your meal and service with us! We hope to see you again soon!
I love love LOVE Buca! The staff is so professional and their food is impeccable!
The foods are pretty awesome and the staffs are very friendly. My boyfriend and I will definitely come back soon!
Service was the worst I have ever experienced. Ordered a bottle of wine that was dropped off at the table. Waited 20 minutes for wine glasses and for the bottle to be opened. Food was good. Waited another 20 minutes after dinner for my credit card to be picked up for payment. Definitely would not recommend.
Buca di Beppo - Universal is great for almost any occasion. The service is impeccable, the atmosphere is lively and the food is excellent. Can't go wrong with this restaurant!
I ate here with some friends before we went to Horror night sa
Always a great meal!
Having a reservation doesn’t mean a whole lot. Was told a few more minutes about four times. Reservation was at 8:15 got seating around 8:40. Other than that the food was good service was decent.
We have been there many times and absolutely love it
People that were coming in were told that the wait would be about 30 minutes. I made a reservation through Open Table and my group was made to wait 25 min. When I told the hostess, her response was “were busy.” Isn’t that the pint of making a reservation? To have a table put on hold when it it’s busy so you don’t have to wait?!
Once we were, finally, seated they put us in a table far too small for 7 people. We wouldn’t have for one large bowl of pasta for our group on that table. They did change out table, but only after I got up to speak to the manager. What did I have to get up? Because it took the waitress 10 min to show up.
The place and food are well known but the restaurant relies on its reputation and not enough on good service to keep people coming back. I was a frequent customer but after this last experience I’ll have to find a new place to go for family style Italian food.