Buffalo Wild Wings - College Point
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This is the second time that I made an open table reservation and I get there 10 mins before my reservation and am I told “we don’t do that”. And was forced to wait almost an hour for a table. After having multiple guest travel from far as well. An embarrassment and extremely inconvenient. Will not go there again.
Just went to watch the game with a casual dinner and it was a good experience
Football night and the restaurant did not disappoint. The food was food and the beer was cold. Got to watch the game and enjoy the food
I love it. It was quick and easy.
Hi! So my husband and I get to BWW and supposedly you can’t make reservations for their location. Place was packed when we got there, had a 30 or 40 minute wait to be seated, after stalling by the bar for 20 minutes, two customers left and we were able to sit at the bar!!!
Our waitress was very nice and polite. But service sucks so bad.. food was awesome but you guys need to work on those wings are way too salty for anyone this is my third time trying buffalo wild wings and they failed again with the wings even the boneless wings too!! But fries Burger's and anything else there good!!
Very comfortable environment not to loud service was great food was great
They did not honor our reservation, don’t even bother you’ll just waste your time
Great service. Great food. Bar seating best.
Our waiter was very courteous and helpful. Our food arrived quickly and I will be coming back!
There was no point of making reservations. upon arrival we didn’t even get a table we had to sit at the bar
It was ok but I’ve been to better locations....
System was down so my reservation meant nothing. Had to wait for our table. Our waiter seemed to be unhappy at work. Never asked if we needed water. Barely spoke to us. Didn’t check back with us once our food was brought out by servers. I’ve been to BWW all over and this was worst experience. We tipped but didn’t feel like he deserved it.
Akyra the bartender was awesome!!!!
I love the wings!! They are my go too and employees are awesome very friendly and energetic.
The service in Buffalo Wild Wings was very accomdating. Most of our orders was incorrect. I’m not sure if it was a kitchen issue or just mistakes being made by our waiteress. The manager made a few corrections and were able to help us get the correct wings. The place was really busy during the NFL AFC/NFC championship game. My overall experience at this restaurant is pretty good.
Need more waitresses at the bar took too long to get another drink took too long to get service for anything I needed at the bar
Food was ok, Experience was just alright. Reservation was at 7pm, got there 645pm. Greeted by a hostess and informed her we had an Opentable reservation. Asked another hostess on what to do. The other hostess, wearing a tag named “Maritza” stated that “Opentable doesn’t apply during game nights” (it was an NFL game between the Texans vs Colts). Sounding a bit annoyed, she asked right away if I wanted to speak to a manager, even though I never asked for one nor did I was it ever at a point to escalate it. I never asked for one, but she offered a manager right away. I told her there was no need for one and to just put my name on a regular waitlist.. there were about 8 ahead of me. Lol (when I did the reservation on the app, I had an option to choose a time or join a waitlist. I chose a time, however, If i chose “waitlist”, the app said I would be at the top of the list).
While waiting, there were at least 5 unoccupied tables, so I’m not sure why myself and other people were waiting. We eventually got seated at 7pm. Not sure of the exact validity of this policy there, but just be wary of using Opentable during game nights here at BWW.
This review is mainly about service and the reservation experience but real quick about the food, it is typical for this type of restaurant, some of it is really good, some is terrible, but most is fine, especially finger foods while drinking beer and watching a game.
The service tries hard but is ridiculously overwhelmed. Not sure the reason (trouble finding/retaining workers?) but the end result is frustrating. If you are in a rush, or looking to have a quick bite, then this is not the place to go...they are understaffed.
Regarding making reservations...when I read the reviews below where people talked about their opentable reservation not being recognized, I ignored it...figured it was a fluke. But when I walked in there and said I had a reservation they looked at me like i had two heads. When I mentioned I made it through opentable, I must have sprouted a third based on how they looked at me...they had no idea what I was talking about and no way to look it up or verify it. Basically, I was told they would just seat me next (ahead of some folks that were waiting)...they didn't, but that's fine, I kind of felt bad to go ahead of them.
Real takeaway here is:
1) The reservation process through opentable is a broken process...should be addressed by opentable as soon as possible or there are going to be more frustrated customers and that will be bad for OT and BWW.
2) Make sure you are not in a rush...but please don't blame it on the waitstaff...they are trying...they need some help...
Its buffalo wild wings. Lots of fried food and mediocre service, but at least they have Sunday ticket. My particular server was obviously itching to get me out of her zone so she could get some fresh customers, which was a little off-putting given the venue.
Tried the pumpkin bbq spice, yea... don’t. Service was great no pressure was given and you will feel relaxed
My rsvp was not honored. I had a 930 reservation- hostess told me on “event” nights reservations are not accepted. Why allow me to make a reservation if it will not be valid???
Server was pleasant and knowledgeable. Food was delicious. Atmosphere a little young for us. We are in our 50s. More expensive than we thought it should be for dinner with no alcohol.
I booked a reservation through open table and received a confirmation. When I went to the restaurant, I was told that my reservation was not valid and that they do not take any reservations. We were going to watch the World Cup final there with family from out of town. As you can imagine, we were very disappointed.
ignored the fact i had a reservation and had to wait in line with a party of 7
The restaurant is a nice place for hanging out with friends, but if don't go there starving. Food took 30minutes to come but when it finally arrived, they were delicious . The Habanera and curry Thai sauce were very spicy if you can take hot sauces. If not, go for the Asian sauce. Delicious ginger lemonade tea too.
They didn’t take reservations, if you don’t you shouldn’t have the option on line!!