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Butterflies Bar & Kitchen, Pontypool, Gwent

Butterflies Bar & Kitchen

4.8
4.8
1362 Reviews
£25 and under
Steakhouse

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2 people
19:00
Booked 18 times today
  • Good for special occasions
  • Neighbourhood gem
  • Charming
Multi-award winning restaurant situated in the heart of the World Heritage Town of Blaenavon.
Originally built in 1832 as the Cross Keys Hotel we have been serving the locals of Blaenavon and beyond for almost 200 years.

We are well known across South Wales for our award winning steaks and hearty portions

Voice awards - Best chef 2018
Voice awards - Best Sunday lunch 2019
Voice awards - Best steaks 2019
Welsh hospitality awards - Best Welsh restaurant 2021
Welsh restaurant awards - Best in South Wales 2023
Best commercial garden - 9 consecutive years

Additional information

  • Dining style
    Casual Dining
  • Price
    £25 and under
  • Cuisines
    Steakhouse, Gastro Pub, British
  • Hours of Operation
    Lunch Sun 12:30–16:00 Dinner Tue–Sat 17:00–21:00
  • Phone number
    01495 791044
  • Payment Options
    AMEX, Mastercard, Visa
  • Dress code
    Smart Casual
  • Executive Chef
    Dayne Watkins
  • Area
    Pontypool
  • Parking details
    Street Parking
  • Additional
    Bar/Lounge, Beer, Beer Garden, Cocktails, Dog Friendly, Full Bar, Gluten-free Options, Indoor Fireplace, Kosher, Late Night, Non-Smoking, Outdoor Firepit, Patio/Outdoor Dining, Patio/Outdoor Dining, Vegan, View, Wheelchair Access, Wine

What 1,362 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.8
4.8 based on recent ratings
  • 4.9Food
  • 4.8Service
  • 4.8Ambience
  • 4.7Value

NoiseEnergetic

Loved For

  • South Wales

    Best Overall

  • South Wales

    Best Food

  • South Wales

    Best Service

  • South Wales

    Best Ambience

  • South Wales

    Best Value

  • South Wales

    Hot spot

  • South Wales

    Neighbourhood gem

  • South Wales

    Romantic

  • South Wales

    Good for special occasions

  • South Wales

    Most Booked

Review summary

AI-generated from verified diner reviews
Butterflies Bar & Kitchen is celebrated for its "outstanding" food and "excellent service." Diners rave about the generous portions and "perfectly cooked" steaks. The ambiance is cozy with a warm welcome from the friendly staff. Advance booking is a must due to high demand. Highly recommended for special occasions!

1,362 Reviews
  1. Jon

    South Wales

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    This is a great restaurant, the food is fantastic, the staff are really friendly and it is excellent value for money - we have already booked in again.

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  2. Mark

    South Wales

    4 reviews

    5.0

    4 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Absolutely superb meal from start to finish. Greats ambience and atmosphere, staff all extremely welcoming and helpful. And food was some of the best we've had in a long time. Steak was immense. Will be back to try their Sunday meals as soon as we can get in.

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  3. Deborah

    South Wales

    5 reviews

    5.0

    5 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Superb food - starters were fab, chateaubriand was superb. Service was excellent, lovely ambience. Woukd highly recommend.

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  4. Laura

    South Wales

    1 review

    5.0

    1 review

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    Amazing food, ambience great also. Would highly recommend anyone to try.

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  5. Martygillcol

    Cheshire

    6 reviews

    5.0

    6 reviews

    Dined on 5 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Beautiful food and great service, again, combine to give an excellent experience. The steak, we had several cuts, was all amazing.

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  6. Peter

    South Wales

    1 review

    5.0

    1 review

    Dined on 3 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Amazing food, beautiful environment, attentive service and great value

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  7. Jay

    South Wales

    1 review

    2.0

    1 review

    Dined on 2 November 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4
    Having previously been once before we were looking forward to our meal. Unfortunately this experience was seriously lacking. The food was good, although the T-bone steak was pretty chewy, but the service was abysmal. When the food arrived we were given the smallest portion of chips to share between 3 people. When we asked they said that if we needed any more they’d be able to get us some more. We had also finished our drinks by this point. We asked if we could get more drinks and were told they would get someone to come and take our order. That person never arrived. For 20 minutes we tried to get somebodies attention for drinks and for some more chips. 3 times we managed to catch someone’s eye and they ducked their head and pretended they hadn’t seen us and walked in the opposite direction. In the end we gave up. At no point did any body approach the table to ask how the food was or to see if we wanted drinks. When we had almost finished our meal, the person who had originally brought the food asked if we wanted more chips. When we brought this up while settling the bill the response was ‘We’re really sorry, but we’re a bit short staffed tonight.’ I saw somewhere that anything someone says before the word ‘but’ doesn’t mean anything and that’s how it felt. I’m sorry Butterflies but you charge too much for this to be an acceptable excuse. If you want to charge the prices you do, you should be able to provide the service to match. Really disappointed
    Butterflies Bar & KitchenResponded on 5 November 2024
    Thank you for your review Jay, We apologise you felt the service was below our usual high standards. Unfortunately we were short staffed due to two staff members calling in late with a sickness bug, this placed added pressure on the rest of the team. Nobody was able to cover them at short notice. On reviewing our CCTV we can see that you had a check back as one of the party asked if the burger was supposed to have two burger patties, the waitress checked and she explained that the burger patties are usually 4oz but the butcher had sent us 8oz patties instead. She also asked at this point if she could get you anything else? This was your opportunity to share any other issues with the food. We hope this hasn’t deterred you from visiting again in the future. Regards, Dayne Watkins

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  8. Jessica

    South Wales

    1 review

    5.0

    1 review

    Dined on 1 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    My family and I enjoy coming here very much. Food is perfect maybe a little too much if that is possible. Service is always outstanding, can't do enough for you. Thoroughly recommend!

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  9. Andrew

    South Wales

    1 review

    5.0

    1 review

    Dined on 31 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    First time visiting Butterflies. Had heard so much about it and was not disappointed. From the moment we entered the building we were looked after so well. Nothing was too much trouble The food was stunning. A chateaubriand to share with wonderful sides. Decent wine to go with it Dessert was also delicious Will be back If you get a chance to go make sure you do.

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  10. Gabrielle

    London

    1 review

    5.0

    1 review

    Dined on 29 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Absolutely stunning food as usual, lovely relaxed atmosphere and very attentive staff, what more could you ask

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FAQs

Butterflies Bar & Kitchen is rated 4.8 stars by 1362 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
19:00
Booked 18 times today
Google Map for Butterflies Bar & Kitchen

31/33 Queen Street, Pontypool, Gwent NP4 9PN

Additional information

  • Area
    Pontypool
  • Hours of Operation
    Lunch Sun 12:30–16:00 Dinner Tue–Sat 17:00–21:00
  • Price
    £25 and under
  • Cuisines
    Steakhouse, Gastro Pub, British
  • Dining style
    Casual Dining
  • Dress code
    Smart Casual
  • Parking details
    Street Parking
  • Payment Options
    AMEX, Mastercard, Visa
  • Executive Chef
    Dayne Watkins
  • Additional
    Bar/Lounge, Beer, Beer Garden, Cocktails, Dog Friendly, Full Bar, Gluten-free Options, Indoor Fireplace, Kosher, Late Night, Non-Smoking, Outdoor Firepit, Patio/Outdoor Dining, Patio/Outdoor Dining, Vegan, View, Wheelchair Access, Wine
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