Café Biltmore Restaurant and Terrace

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1. n

   nickm

   1 review

   2.0

   1 review

   Dined on 5 May 2022

   overall2food3service1ambience4

   Booking not found - even though I had the confirmation. Service slow and things forgotten and order not taken correctly. Order a pot of coffee and they bring a single. Order a juice and they forget. Tell them no toast with the eggs and it comes on toast... as for them to bring a slice of lemon, and they don't bother. I hear it is 'tough to find staff' these days - well sorry, that's not my problem - especially when you are happy to charge full price... Food was perfectly fine.

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2. KH

   KimH

   London

   1 review

   vip
   3.0

   1 review

   Dined on 24 March 2022

   overall3food4service1ambience4

   The restaurant could not find my OpenTable booking made a couple of hours prior to the reservation: the restaurant was empty, there were 5 of us and they kept us waiting for 15 minutes before finally seating us. This reflection of poor management needs to be resolved, as otherwise it was a good dining experience.

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3. M

   Martin

   London

   27 reviews

   vip
   4.0

   27 reviews

   Dined on 18 March 2022

   overall4food5service5ambience3

   Nice venue with great service and food. Quiet hotel ambience

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4. OT

   OpenTable Diner

   London

   2 reviews

   vip
   3.0

   2 reviews

   Dined on 17 March 2022

   overall3food2service2ambience2

   The food menu was limited, service slow and laboured and the bill was far too high for pizzas and burgers!

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5. OT

   OpenTable Diner

   Exclusive

   1 review

   2.0

   1 review

   Dined on 23 January 2022

   overall2food1service1ambience1

   The images and the place looked very diff It was over priced

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6. OT

   OpenTable Diner

   London

   22 reviews

   vip
   5.0

   22 reviews

   Dined on 31 December 2021

   overall5food5service5ambience5

   Favourite place to go to ✨😍

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7. HM

   HenriM

   London

   14 reviews

   vip
   1.0

   14 reviews

   Dined on 12 December 2021

   overall1food2service1ambience1

   Went for Sunday brunch service was dreadful, food took ages to come. Regret going as was taking a guest there for a nice experience. Will not return!

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8. TG

   TimG

   1 review

   1.0

   1 review

   Dined on 11 December 2021

   overall1food1service2ambience2

   Reservation was for 8pm, didn’t seat us until 8:45pm (despite the restaurant being fairly empty). The menu is very limited, and no T-bone steaks which were the only interesting thing on there. Three of us ordered steaks (at just less than £40 each): they took another hour to arrive and when they did they were all over-cooked.

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9. M

   Munchkin

   Dorset

   6 reviews

   4.0

   6 reviews

   Dined on 4 December 2021

   overall4food4service3ambience4

   Good ambiance and quiet, food was of good quality and was children friendly. Would go again

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10. A

    Ameruae

    London

    3 reviews

    3.0

    3 reviews

    Dined on 3 December 2021

    overall3food3service3ambience3

    Food was ok with some dishes better than others. It was more of a hotel all day dining although the decor and build was modern and new.

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11. BC

    BradC

    Baltimore

    9 reviews

    vip
    1.0

    9 reviews

    Dined on 21 November 2021

    overall1food3service1ambience5

    The waitress brought he wrong order. We told her twice but she was confused. Seized the plates on our table and left. We ordered a Breakfast that included juice. Never came. Coffee was included in the meal we ordered but she charged us for coffee and then said the machine was broken and did not refund us. A 50 pound breakfast Renee up costing 95 pounds. So I paid 132 dollars for a breakfast I did not order. Also we got charged for for cafes cause the waitress took my husband drink when it was still half full. This is a nice place to eat but I would never return. I should have just told the manager but I didn’t want to be a Karen. But ordering breakfast is not that complicated.

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12. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 10 November 2021

    overall5food5service5ambience5

    Super friendly staff & great food! And lovely ambient :)

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13. RM

    RitvikM

    London

    6 reviews

    vip
    1.0

    6 reviews

    Dined on 28 October 2021

    overall1food3service1ambience3

    The staff is too rude and they think no end to themselves

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14. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 9 October 2021

    overall5food5service5ambience5

    Great food, great entertainment and great staff. It was for a brunch and it was a lot of fun.

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15. L

    Lottie

    1 review

    1.0

    1 review

    Dined on 23 September 2021

    overall1food2service1ambience3

    Overpriced, poor food and appalling service. I know hospitality is suffering with lack of staff but the staff were rude, disorganised and generally clueless.

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16. OT

    OpenTable Diner

    Los Angeles

    1 review

    vip
    2.0

    1 review

    Dined on 27 August 2021

    overall2food1service3ambience4

    Food is not very good

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17. g

    gwc333

    London

    353 reviews

    vip
    4.0

    353 reviews

    Dined on 19 August 2021

    overall4food4service4ambience4

    Overall a very enjoyable meal. Very relaxing and good menu to choose from.

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18. MV

    MickV

    London

    13 reviews

    vip
    3.0

    13 reviews

    Dined on 18 July 2021

    overall3food3service4ambience3

    I hate to comment negatively on any restaurant knowing the terrible situation the sector is in. Particularly when service was friendly and pleasant even it not entirely prompt. Some food was good (the steak, fresh salads, bread) other nowhere near a Jason Atherton standard (fish and oysters did not smell or taste fresh). There seemed to be a problem with temperature as oysters arrived lukewarm and butter was melting. Finally, our first two choices from the theoretically extensive wine list were not available and the sommelier's reccomendation was average (although at a decent price). Hope things improve as the place deserves to succeed.

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19. L

    Londondinner

    London

    42 reviews

    5.0

    42 reviews

    Dined on 18 July 2021

    overall5food5service4ambience4

    Had a lovely lovely lunch, the set menu was great. Service wasn’t the most speedy but we were wanting a leisurely lunch so that suited us fine. Everyone was nice and helpful & hence I would return

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20. OT

    OpenTable Diner

    Cheshire

    1 review

    2.0

    1 review

    Dined on 17 July 2021

    overall2food2service4ambience1

    Was like sitting in a car park under a glaring spotlight with music banging from a speaker above our heads. The service was very good. Apart from. That we could’ve find a reason to longer and left to go somewhere else after the main course Wine list was poor, the non alcoholic cocktails just tasted of sugar. Generally the food was below a barrage with a couple of exceptions (the rigatoni and the fish). The pizza was possibly the worst pizza I’ve ever had in a restaurant. Don’t be fooled by the name.

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21. p

    patricia63

    Berkshire

    59 reviews

    vip
    3.0

    59 reviews

    Dined on 17 July 2021

    overall3food2service4ambience3

    First time at Cafe Biltmore. . Not a great experience. Food very average. Would expect better from such a high quality hotel chain! Would not go back. Staff very nice and attentive. Other point it is next to the garage and not blocked off adequately. You can hear and smell car fumes! .

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22. OT

    OpenTable Diner

    London

    1 review

    3.0

    1 review

    Dined on 17 July 2021

    overall3food3service3ambience1

    Didn’t meet expectations. I assume the dining area was on a rooftop terrace. However, the hotel has converted to a ground floor courtyard, surrounded by tall buildings. The hotel has made great efforts to make this place look pretty with vertical gardens; nevertheless, don’t book if you’re expecting a terrace with a view.

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23. OT

    OpenTable Diner

    Liverpool

    1 review

    5.0

    1 review

    Dined on 16 July 2021

    overall5food4service5ambience5

    Fabulous and attentive service. Food was lovely but husband said steak was lit as good as others he had had. Still had a great evening. Not cheap but good treat

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24. JT

    JT74

    London

    63 reviews

    vip
    4.0

    63 reviews

    Dined on 14 July 2021

    overall4food4service3ambience4

    Great location, quiet in a lovely Terrace in an oasis of plants but overlooking the car park. Service was on the slower side which I prefer to being rushed. Food was good. Amazing Chocolate Molten Pudding!

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25. T

    Thegirlieandme

    London

    1 review

    5.0

    1 review

    Dined on 9 July 2021

    overall5food5service5ambience5

    The staff were very attentive and the food was delicious. If you are looking for a place to have dinner and be able to hear those your are with, this is certainly a great choice - not overcrowded by tables and not noisy either.

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26. OT

    OpenTable Diner

    London

    1 review

    1.0

    1 review

    Dined on 9 July 2021

    overall1food1service1ambience4

    The service was absolutely awful. Our waiter was extremely rude and didn't go around the table to get orders. He asked had a nonchalant attitude as we were deciding what to pick. The food came very late and he blamed it in the kitchen. When we asked to speak to the manager over 5 times, the manager ignored us and was setting tables. We had to walk up to the manager ourselves and the manager let us know this was the first time he had heard there was an issue with our table. I then had to call our waiter who we saw speak to him to ask him if he did tell the manager we wanted to speak to him. After the waiter said he did inform him in front of the manager, the manger said that he was dealing with something urgent (he was setting tables for a restaurant that was closing). I had the work experience of my life there. Please never go there unless you want to eat disappointment for dinner.

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27. SG

    SteveG

    Dorset

    5 reviews

    4.0

    5 reviews

    Dined on 7 July 2021

    overall4food4service5ambience4

    Quite a limited menu but adequate. Service very good. Only complaint is that wine is very expensive for what was a very average wine.

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28. C

    Coop1571

    London

    65 reviews

    vip
    4.0

    65 reviews

    Dined on 3 July 2021

    overall4food4service2ambience4

    The setting itself is lovely and I’d wanted to visit this Hilton for a while. The seat had cob webs across and the services was non-existence with the server not speaking at all when he delivered food or collected plates. The service was bizarre. The mains and desserts were good, especially pea risotto. The starters of fennel and orange not so much. Id marked this as a birthday lunch, no mention at all yet other tables had desserts served with candles and songs.

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29. CG

    ClaraG

    London

    2 reviews

    4.0

    2 reviews

    Dined on 3 July 2021

    overall4food4service5ambience3

    Very nice staff, friendly and professional. If you are avoiding indoor dining for health reasons the terrace feels very safe.

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30. C

    Callie

    London

    15 reviews

    vip
    4.0

    15 reviews

    Dined on 25 June 2021

    overall4food4service4ambience3

    Was nice but having tables and chairs piled up on the terrace doesn't look so nice ! Food was good - good lunch.

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31. EM

    EmmanuelM

    London

    5 reviews

    vip
    5.0

    5 reviews

    Dined on 24 June 2021

    overall5food5service5ambience5

    Great location, venue, staff & quality of food was second to none. Will definitely visit again

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32. OT

    OpenTable Diner

    London

    22 reviews

    vip
    5.0

    22 reviews

    Dined on 19 June 2021

    overall5food5service5ambience5

    The pizza was amazing and al the staff are so nice! Would recommend!!

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33. MD

    MyrtoD

    Los Angeles

    1 review

    4.0

    1 review

    Dined on 19 June 2021

    overall4food5service5ambience4

    a very simple menu that I loved, but so complex and mouthwatering flavours!!! definitely worth visiting it!

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34. l

    louisep

    London

    1 review

    5.0

    1 review

    Dined on 19 June 2021

    overall5food5service5ambience5

    Visited with girlfriends for lunch yesterday 19th June for al fresco lunch. Having read some not so favourable reviews about the outside seating area I was somewhat apprehensive however, from the moment we arrived to the moment we left [and without being rushed off of our table] I cannot fault the experience in any way whatsoever. If you are a little surprised to find yourself seated in an outside car park which has been 'done up' to accommodate outside dining regulations at the moment, then you are mistaken. The outside area, in normal circumstances, is in fact a small in /out access to the rear of the hotel and Ballroom entrance. There is plenty of cover overhead, blankets on your seats as you arrive and if you wish, a hot water bottle to keep the elements from settling-in but, not required by all of us yesterday. The food was excellent, as was the presentation and arrival time for any of the food / drink to get to the table. There was a variety of diners, socially distanced from us, all of which seemed to be enjoying an equally pleasant afternoon's dining. The pandemic and the now recent opening-up has meant that the hospitality industry has had to rethink how it can maximise its offerings and if this temporarily equates to a bit of an alternative al fresco seating area as is currently at the Biltmore then, in my book, this is well thought out and without any complaint from six ladies who enjoy fine dining - we are used to eating out at the more established of establishments [when we have been able to] so we know good food / service levels. Therefore, please visit the Biltmore, it was a lovey occasion, food / drink reasonably priced and given its kitchen host, a certain Mr Atherton, you know before you get there that you will not be disappointed! Will definitely visit again even if only for a quick cocktail in one of the rather swanky looking bars / lounge areas. Thank you to The Biltmore for a lovely afternoon yesterday!

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35. RM

    RupyM

    London

    1 review

    5.0

    1 review

    Dined on 18 June 2021

    overall5food5service5ambience5

    Fantastic place!! Beautiful setting. Outstanding service and delicious food. They couldn’t have done more for us and we had a fabulous afternoon. Would definitely return here.

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36. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 16 June 2021

    overall5food5service5ambience5

    Fantastic ambience, decor and service. Lovely friendly staff, really enjoyed our time there.

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37. NR

    NickRosenberg

    London

    1 review

    4.0

    1 review

    Dined on 16 June 2021

    overall4food5service5ambience4

    Lovely restaurant food is excellent staff very attentive without being overbearing. I found the music quite loud and changed table twice to hear and struggled to find a reasonably priced table wine. Overall a pleasure

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38. SM

    SuzieM

    London

    1 review

    2.0

    1 review

    Dined on 13 June 2021

    overall2food3service1ambience2

    I am pretty sure the terrace is a converted parking/turning circle for the entrance to the ballroom, with some cleverly placed foliage so i was a little disappointed about that. The service was pleasant but slow, we had to ask to order our food, and for water top ups etc. Food was delicious as expected. I probably would not return as it didnt feel as special as i hoped it would.

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39. JL

    JoeLock

    London

    4 reviews

    vip
    2.0

    4 reviews

    Dined on 12 June 2021

    overall2food2service3ambience1

    You arrive through a stunning hotel lobby, greeted by the concierge. You are expecting good things, however it all went downhill from there. We were seated in the terrace which looked nothing like the photos and did not match the opulence of the reception. Instead we were shown to a table in what looked like a car park lit by a stark white clinical light source. I would be willing to forgive the surroundings if the rest of the experience was excellent but sadly it was not. The service while not terrible was also not great it took a while for food to come out and it didn’t feel special. The food was very average. I had the crab starter and the monkfish curry. The curry was bland and the crab was ok but nothing incredible and disappointing at the price point. The only thing that we were really impressed with was the wine which was very nice. Overall I would say that the main problem was just that the price did not match the quality. My review would read very differently if we were paying £35 per head and in a pub but paying £70 and being in somewhere attempting fine dining I would say that this was very disappointing.

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40. MS

    MrsS

    London

    6 reviews

    3.0

    6 reviews

    Dined on 12 June 2021

    overall3food4service1ambience3

    Have never been here or to the hotel before, found it on OpenTable. Its a beautiful place and lovely terrace. The food was good, but unfortunately the service was very poor. Had to wait a long time for menus, water, to pay etc. Which was very annoying and I don't think we will be back or recommend it unfortunately.

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