Permanently Closed - Papillon

4.3
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46 reviews
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£25 and under
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British

Top tags:

Afternoon Tea
Afternoon Coffee

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About

This restaurant is permanently closed. Papillon is a restaurant that celebrates the best of European café-culture located in the heart of London within the historic walls of Hotel Café Royal. Open all day for breakfast, lunch, afternoon tea and dinner, Papillon serves a menu that features both British and French influences and the finest seasonal ingredients; whilst guests enjoy views of bustling Regent Street.
Dishes include salads, hot and cold sandwiches and fine patisserie and cakes.

Accompanying these dishes is a wine and champagne list, including all the grand marques one would expect as well as fine examples of the new homegrown vineyards.
Dining Style
Casual Dining
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Cuisines
British, French, Bistro
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Hours of Operation
Monday - Friday: 10am - 8pm
Saturday & Sunday: 8am - 8pm
Bookings accepted until 21 October 2018 only.
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Phone number
020 7406 3333
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Payment Options
AMEX, Diners Club, JCB, MasterCard, Visa
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Dress Code
Casual Dress
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Executive Chef
Armand Sablon / Sarah Barber
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Parking Details
The nearest car park is NCP on Brewer Street which is a 4 minute walk from Hotel Café Royal and Papillon.
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Public Transit
Hotel Café Royal and Papillon are less than a minutes walk from Piccadilly Circus underground station served by the Bakerloo and Piccadilly lines.
Additional
Beer, Cafe, Counter Seating, High Tea, View, Weekend Brunch, Wheelchair Access, Wine
What 46 People Are SayingWrite a review
Overall ratings and reviews
4.3based on recent ratings
4.1
food
4.4
service
4.2
ambience
3.9
value
Noise · Moderate
94% of people would recommend it to a friend
5
4
3
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BJ
London
4 reviews
Dined on 20 October 2018
Overall 4food 4service 4ambience 3

Good food, very good service but very noisy (At our next door table was a young man hoping to impress his dining companion - but at the top of his voice. Such a shame).

C
London
2 reviews
Dined on 13 October 2018
Overall 5food 5service 5ambience 5

Great food and atmosphere in a prime London location

V
London
1 review
Dined on 3 September 2018
Overall 4food 5service 5ambience 3

The quality is definitely there. I booked a table for 2 for a girl time afternoon tea. I have been in Café Royal hotel last year and was impressed by the service and mostly by its interior. Hence was my choice of Cafe Papillon considering it is a part of the hotel. Indeed, the service was exceptional , the menu and tea could satisfy the most distinctive taste. We liked also the tranquillity of the place. I would visit again for a cosy coffee or tea, people watching mostly when I need a quality time alone. However, for this particular afternoon tea I expected a bit more of an ambiance, life music etc, and found this place to be a bit too ordinary.

D
Denver
21 reviews
Dined on 14 August 2018
Overall 5food 5service 5ambience 5

It was a lovely spot to have lunch in busy London. The service and food were wonderful, but the portions were on the small side. That made sure we had room for one of their delicious desserts.

R
1 review
Dined on 6 August 2018
Overall 2food 1service 1ambience 1

First if all I booked online and got a conformation for my booking by emmail but, when I went they told me that I have no booking!! Anf I spent 30 munutes waiting for a table ! Which was a waste of time and embarising coz I invitedsome friends!. Plus the resturant is too load we can beatly hear each other talk and service was bad the waitress kept inignoring us whenever we needed something. I wont come again.

MM
1 review
Dined on 4 August 2018
Overall 4food 4service 4ambience 5

Very attentive staff and beautiful cakes. We had a light meal, late afternoon, and the ambience was very pleasant. Food was good if pricey, and the portions were not huge but the surroundings made up for it. I have had breakfast here as well, which was great, I think it my choice was on the menu as the 'healthy breakfast. Lovely!

W
London
4 reviews
Dined on 1 August 2018
Overall 3food 4service 5ambience 5

Nice enough. I wanted lunch, not a snack. I paid for lunch, not a snack. I got a snack.

SS
1 review
Dined on 20 July 2018
Overall 5food 4service 5ambience 4

Really enjoyed our visit. Daughters 22nd Birthday cocktail and light lunch treat! Very attentive staff and lovely ambiance. Only minor annoyance was the two business men next to us having a rather noisy meeting though they were moved to another table when one came available!
Would recommend!

CJ
London
123 reviews
Dined on 17 June 2018
Overall 2food 2service 4ambience 2

Whilst the service was excellent, the food at Papillon was fairly average, and over-priced. I had phoned in advance, asked about gluten-free options, and was told there was a separate gluten-free menu, and that most menu options (including the galettes) could be prepared gluten-free. When we arrived, it turned-out that neither of these promises were true. On the positive side, the café wins extra points for having a choice of gluten-free breads available.

DT
London
5 reviews
Dined on 2 June 2018
Overall 4food 4service 3ambience 4

A lovely elegant light lunch. Service was a little distracted as we were left standing at the door and it wasn’t busy, then had to ask for menu’s etc but once we got things going we thoroughly enjoyed it.

CB
London
12 reviews
Dined on 31 May 2018
Overall 4food 5service 5ambience 4

Great experience.
Very good service friendly staff. While the place is decorated very nicely it does not feel overpoweringly formal or posh.
Food is absolutely top notch.
Perfect choice for lunch on a sunny day.

OT
London
1 review
Dined on 28 May 2018
Overall 5food 5service 5ambience 5

ロンドンで一番好きなステーキ🥩ハウスです!場所がやや探しにくいけど、スターターからデザートまで美味くてたまらないです。ぜひ試してください。

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DR
London
14 reviews
Dined on 11 May 2018
Overall 5food 5service 5ambience 5

Excellent as always. Beautiful restaurant. Great food and service.

YA
1 review
Dined on 2 May 2018
Overall 5food 4service 4ambience 4

The cakes here are really good. Tasty plus they all look so pretty.

VY
1 review
Dined on 21 April 2018
Overall 5food 4service 4ambience 4

Good spot to take a break after shopping. The cakes are very cute and yummy! Especially the strawberry cheesecake, it was heavenly! Lovely ambience for a coffee break with friends. Would definitely recommend coming here.

H
New York Area
12 reviews
Dined on 16 April 2018
Overall 5food 5service 5ambience 5

I go here quite often, they are always busy but I always seem to get a table, a real nice balance. The staff are attentive, friendly and efficient. The food is divine and cake off the scale good!

FP
1 review
Dined on 9 April 2018
Overall 5food 5service 5ambience 5

We visit Papillon every time we are in London and every time we are treated with a special touch that makes us feel unique! The meals are very tasty, the wine srlection very good and the cakes are decidedly exceptional. During our last visit, we enjoyed cocktails that were carefully prepared and presented, a light lunch of great taste and presentation, some exceptional selection of breads, followed by the most tasty cakes and coffee. However, it's the atmosphere and the very personal service offered by the well trained and pleasant waiting staff that makes us go back again and again. Thank you once more Papillon. We can't wait to come back on our next visit to London!

CD
1 review
Dined on 2 April 2018
Overall 1food 2service 4ambience 4

The service was very kind! But overall: total rip off! Very High prices, which would be okay if the food was good! The socalled “ryebread” was overtoasted (blachened) dry toast! The waffle was not even freshly baked, but boring and dry! 7-8 punds for a tiny glass of juice. Really not value for money, and not Living up to the expected standard AT ALL 😔

m
London
2 reviews
Dined on 27 March 2018
Overall 3food 3service 4ambience 3

Kinda pricey, but par for the neighbourhood location (Regent Street). Had booked for 12pm and Opentable said would only hold for 1.5 hours. Arrived an hour early and they were very accommodating, gave us the table right away which had been reserved and was one of the best three in the house. Stayed past 2pm. Never crowded but never empty, so good ambience for a Tuesday. Service was very professional and courteous yet non-intrusive, just right for conducting business.

MC
London
10 reviews
Dined on 25 March 2018
Overall 4food 4service 4ambience 4

I love this place! it's classy and relaxing in the middle of the shopping scene... A bit pricey

N
London
8 reviews
Dined on 26 February 2018
Overall 3food 3service 3ambience 3

The place is overpriced for no reason other than the location. The food is not brilliant either.

MM
London
1 review
Dined on 24 February 2018
Overall 5food 5service 5ambience 5

We thoroughly enjoyed our lunch - the cafe is relaxed but felt special. The service was excellent and the food delicious.

m
London
5 reviews
Dined on 10 February 2018
Overall 5food 5service 5ambience 5

Lovely staff

OT
London
1 review
Dined on 25 January 2018
Overall 5food 5service 5ambience 5

Whats more better than a lovely ambience, great superb quality desserts is the service we got from the very first step into the shop. Tekle was the collegues name.- Where do I begin... she had the warnest smile, she presented the table, offered us mocktail that we could not see on the menu. She explained the fancy dessert in front of us that had edible gold and edible flowers too! She excelled at her customer care skills. We loved the experience as it was my Wifes birthday, we got a desert that was beautifully presented with Happy Birthday written on the slate with candle. Thank you Cafe Royal Hotel.

S
London
1 review
Dined on 31 December 2017
Overall 5food 5service 5ambience 5

Fantastic atmosphere, very good location, tasty and exquisite food

DB
London
2 reviews
Dined on 21 December 2017
Overall 5food 5service 5ambience 5

My 4 year old and I visited with some friends and the staff were superb. They made our visit very special and welcomed my little girl wonderfully. The cakes and patisseries were delicious. Would highly recommend for a treat.

OT
London
1 review
Dined on 20 December 2017
Overall 5food 5service 5ambience 5

The service we received was exceptional and cannot compliment the staff highly enough. Having booked s table for an evening meal we were a little disappointed with the normal menu, but on raising the issue with the waitress, she provided a more extensive option that met our requirements. We enjoyed the food and the attentiveness which we were accorded by the staff. We were given an unofficial tour of the main restaurant by one of the staff and were very impressed with the ambiance of the that facility. This has persuaded us to book a table there at some future date.

MP
London
1 review
Dined on 17 December 2017
Overall 5food 5service 4ambience 5

Informal elegance overlooking the vibrant Regent Street and beautiful Christmas lights and decorations this time of year. We had the menu du jour and each course was cooked and presented with elegance. Service was a little slow but this suited us. Would also be great for coffee and cakes.

OT
Washington DC
1 review
Dined on 2 November 2017
Overall 5food 5service 5ambience 5

Delicious foods, nice environment, enjoyable experience.

OT
London
6 reviews
Dined on 22 October 2017
Overall 3food 3service 3ambience 3

Was expecting way much better than reviews. Got there. Nice welcoming. We took 3 courses menu with a glass of champagne. We took the terrine, mushroom soup and quinoa salad. The quinoa salad needed much more seasoning. The terrine was okay. The mushroom was good. 2 sunday roast as main and 1 guinea fowl. The sunday roasts were not exceptional but good. The guinea fowl was good, could need more seasoning or spicing. The deserts we took were very good. It took them a long while to get the champagne. Got a bit lost with our orders. The dessert menu was inacccurate they got us the wrong dessert but the treated us to free coffees and another desssert. All in all touristy place, wouldnt repeat.

OT
London
1 review
Dined on 14 October 2017
Overall 4food 4service 4ambience 4

Lovely food, good service and laid back atmosphere

OT
London
1 review
Dined on 12 October 2017
Overall 5food 5service 3ambience 3

Great food, but very pricy even a toast was £5, orange juice £7.

OT
London
5 reviews
Dined on 4 October 2017
Overall 4food 4service 4ambience 4

Staff were friendly and the food was delicious - a really nice spot for a business breakfast, especially before 9.30am when the rush kicks in.

K
London
3 reviews
Dined on 20 September 2017
Overall 4food 4service 4ambience 4

Heard about the amazing pastries but came for a yummy, quick, casual business lunch. Glad we did.

OT
London
1 review
Dined on 29 August 2017
Overall 5food 5service 5ambience 5

Lovely afternoon tea. I have a seafood allergy and I was looked after better than I ever have. Couldn't finish everything in the afternoon tea but was provided with a very elegant "doggy bag"

S
London
13 reviews
Dined on 4 August 2017
Overall 5food 5service 5ambience 4

Lovely venue, excellent food, attentive service. Highly recommended.

S
London
3 reviews
Dined on 25 July 2017
Overall 5food 4service 5ambience 5

Staff very friendly and attentive. The pastries for breakfast were delicious and a nice change from the usual pastries you get at other restaurants.

S
London
1 review
Dined on 22 July 2017
Overall 4food 4service 4ambience 3

We received a warm greeting on arrival. Menu was 'ok'..they had a set menu which we chose from, no option to have veg or potatoes with the main - although I'm sure if I had asked then they may have provided something- portions a bit small but sufficient for us. We chose a dessert from the cabinet - not included in set menu - and it was delicious.

Y
London
1 review
Dined on 21 July 2017
Overall 5food 5service 5ambience 4

Fantastic Hazelnut Latte!
Service was outstanding.
Chic decor.

OT
London
1 review
Dined on 18 July 2017
Overall 3food 3service 4ambience 4

I like the new look and feel. It was good venue for a business lunch. I think I chose wrong - I ordered the salad niciose and it came with tinned tuna which I didn't expect for the Café Royal.

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