Captain Americas - Grafton Street

3.8
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46 reviews
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€30 and under
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American
Grilling awesome burgers since ’71, we are passionate about burgers… making them and eating them! We serve up 8oz of 100% premium Irish beef in every bun, no additives, fillers or preservatives. Each burger is cooked fresh to order, then lovingly loaded with the freshest toppings and served in our own soft glazed bun. From family favourites like our mouth-watering chicken and cheese enchiladas and menu classics like our delicious baby back ribs, there’s something for every taste bud at Captain Americas!
What 46 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.7
food
3.7
service
3.6
ambience
3.6
value
Noise · Moderate
70% of people would recommend it to a friend
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OT
Dublin
1 review
Dined 3 days ago
Overall 5food 4service 5ambience 4

I felt that my experience was brilliant and I couldn’t have asked for a better meal!

AB
Dublin
2 reviews
Dined 4 days ago
Overall 5food 5service 5ambience 5

Fair dues to all the staff dealing with 15 seventeen/eighteen bunch of girls for my daughters 18th birthday .the feedback from the girls was that they had a fantastic night .they had a set menu of €18 for two courses which was a great option to have and I was delighted that the staff I.D the girls when they were buying alcohol as a lot were not 18 again great place

Captain Americas - Grafton Street
Responded 2 days ago

Hello AntoinetteB, Many thanks for your wonderful review and 5 star rating. We will for sure pass on your kind words to the staff that were working that night. We hope to see you back at Captain's real soon for another fantastic evening. Kind Regards, Andy

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K
Dublin
1 review
Dined on 4 October 2019
Overall 4food 4service 5ambience 4

The service was great thanks to the waitress she was brilliant with group . The group had some intellectual people and she was brilliant listening to them. Thank you really appreciate the service

R
1 review
Dined on 30 September 2019
Overall 4food 4service 3ambience 4

Great value and food. Will definitely be back for another visit.

RL
1 review
Dined on 29 September 2019
Overall 2food 2service 4ambience 3

I’ve been I few times and have always returned,however on Sunday I was very disappointed we were waiting a while to be served and then our drinks took another while ! My mother ordered a vodka and her measure was way below average we had to send it back - my daughter ordered a burger as she always does however it was undercooked raw in the middle I had to send it back which meant she was waiting while we were eating when she got it back her chips were cold !!!however we were all cold as was our food as the air con was on full blast I asked for it to be turned down and it was for 10 mins or so I understand the staff will be warm running about however my 80 year old mother was freezing!!!! So overall it was a disaster and we just paid and left ...

MF
1 review
Dined on 28 September 2019
Overall 1food 1service 1ambience 1

Captain Americas is very outdated, the overall interior seems poorly maintained and needs freshening up.
Food is poor, I have a vegetarian fajita which had stir fried veg which consisted solely of onions and peppers.
Music is very, very loud and stuck in the 80's. Is is almost impossible to have a conversation. Tables were not promptly cleared so the restaurant felt messy.
We couldn't wait to leave so even though we had a voucher for €100 we left without dessert and only actually spent €76 of our voucher ie lost the other €24 but we just wanted to get out.
I couldn't recommend Captain Americas.

Captain Americas - Grafton Street
Responded 6 days ago

Hi Marie, Thank you for your feedback. I am very sorry to see that you did not have a pleasant experience with us and for that I do apologize. If you would not mind to get in touch with us on dublin@captainamericas I would love to have a chat with you and hopefully remedy some of these issues for you. Looking forward hearing from you. Best Regards, Melinda

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VC
1 review
Dined on 23 September 2019
Overall 3food 5service 1ambience 3

We were 6 people at the table, 4 adults and 2 children and we had a main course for each person. On the menu was stated that for 8 or more people a service price will be charged, however they charged us with 10% even if we warn't 8 and I don't think this is normal and legal in Ireland :) Let me tip you if I consider you deserve the tip.

SH
Dublin
3 reviews
Dined on 22 September 2019
Overall 3food 2service 3ambience 3

The food was not great on the day we visited. Chicken tenders appeared to have been re heated rather than cooked fresh, same for the kids chicken nugget meal. On the plus side the desserts for the kids were good.

C
1 review
Dined on 21 September 2019
Overall 2food 1service 1ambience 2

The service was very bad took ages to order and get a table and the food was not up to its standard will definitely not be back it’s changed so much since the last time I was there

b
1 review
Dined on 14 September 2019
Overall 5food 5service 4ambience 4

Excellent value with friendly staff. Highly recomend

D
1 review
Dined on 13 September 2019
Overall 5food 5service 5ambience 5

Drink and Food up to the high usual standard.
Service excellent.

My only compliaent was that they don't cater for people on a weight watcher/slimming world diet for starters or desserts.

IL
1 review
Dined on 13 September 2019
Overall 4food 3service 5ambience 4

Good service and great table reserved. Staff and service was good. A bit slow with meals coming out together and need a better pizza on kids menu, a bit too greasy. All left full and happy and will be back again

SL
1 review
Dined on 13 September 2019
Overall 2food 4service 2ambience 3

We asked when ordering about the student deal where you buy one meal and get one free and were told by the waitress that we could do that. It was only after we had eaten and went to pay the bill she explained we needed a ‘captain americas student card’ or something like that. We tried to give our actual student cards and were told they aren’t accepted. That should have been said to us when we asked about the deal and ordered. I felt a bit like she left it out knowing we would have to pay more than we were aware of in the end. We are students and do worry about money so having to pay way more money than we were expecting is stressful. I think you should make students aware when they ask for the deal they need a special card and not just spring it on them when there’s nothing they can do but pay for what they’ve eaten. It’s very unfair.

JD
Dublin
1 review
Dined on 13 September 2019
Overall 5food 5service 5ambience 5

absolutely pleased with the server and the manager who took our orders.

SM
Dublin
1 review
Dined on 8 September 2019
Overall 5food 5service 5ambience 5

Friendly staff when arrived and lovely girl served us and food came promptly and was delicious. Wings for starters were delicious and we couldn’t finish them and they were wrapped up lovely for us.
We are back again this weekend. We had a great time and the kids food was delish too, especially the ice cream !!

AL
Dublin
1 review
Dined on 8 September 2019
Overall 1food 1service 2ambience 1

too hot, too noisey, too cramped, too dark, crooked chairs and tables. great place to go if you want to have a nervous breakdown. food nearly average BUT NOT QUITE, mixed steak & chicken fajita`s had 3 little strips of steak and a couple of pieces of rock hard chicken. never again!

J
Dublin
1 review
Dined on 7 September 2019
Overall 3food 4service 2ambience 3

Food was great and servers friendly but it was extremely slow. The restaurant was busy so it was understandable but we were left waiting at every stage of the meal.

JK
1 review
Dined on 31 August 2019
Overall 1food 1service 1ambience 2

My chips were burnt, our table was wet and the seats dirty, the floor had napkins and chips on it, twice my daughter asked what flavour the jelly was, twice she was told strawberry, it was actually orange. I enquired if the meringue sundae had sauce I was told it had "meringe sauce" I asked what that was, waitress got quite rude and said its ice cream and meringe and to choose a different one if I didn't like it, I said I didnt want sauce on it. It came out with chocolate sauce I explained I didn't like sauce thats why I had asked, she shrugged her shoulders and said well thats what it is and began to walk away, I said no I dont want it, she took it and said she will see if they might change it. When it came back she just put it on table and walked away. I also chose the 2 course meal, but still got charged for the dessert on top of it,. The whole place looked dirty and I could see food stains/grease marks on the framed pictures and also a lot of dust. Wont be returning.

M
Dublin
1 review
Dined on 31 August 2019
Overall 2food 3service 1ambience 3

Children loved it! Poor service throughout..one childs order delayed by 25minutes..
Burger could be better

MS
New York Area
1 review
Dined on 29 August 2019
Overall 5food 5service 5ambience 5

Had a lovely meal at this restaurant with my family as always. Waitress was very friendly, portion sizes perfect and food outstanding.

Captain Americas - Grafton Street
Responded on 1 September 2019

Hi Michelle, Thank you for the great feedback, was lovely to have you in and hope to see you soon. Best Regards, Melinda

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SW
Dublin
1 review
Dined on 26 August 2019
Overall 3food 3service 3ambience 3

Food was very slow to come out and we didnt get food at the same time. Side order came even later. But the food was nice

LM
Dublin
1 review
Dined on 24 August 2019
Overall 5food 5service 5ambience 5

Amazing food and staff. Would defiantly return soon.

C
1 review
Dined on 24 August 2019
Overall 3food 3service 2ambience 2

I couldnt believe how down hill the service had gone. As it is one of my favourite places to eat.
We were left waiting while we watched staff and a lot of them wander. There was ample staff in on the day so service should not have been poor. When we eventually got order. The food came and had been taken wrongv. Wasnt a huge problem we asked for portion of chips that was missing but they never came .
The food was average which was so unusual for captain americas .
Upon leaving we paid our bill and the girl was that preoccupied in a conversation there was no interaction . Until i told her to keep the change .
I hate to say it but i was less than impressed and to be honest dissapointed in this visit.

TK
Toronto
47 reviews
Dined on 22 August 2019
Overall 5food 5service 5ambience 5

Very nice meal and great friendly service. Very nostalgic. We'll be back again.

DE
1 review
Dined on 22 August 2019
Overall 2food 2service 3ambience 3

Food was very poor quality. Have been here before and it was lovely but this was awful. I order chicken wings and the blue cheese sauce was spilled all over the plate. Then for main I ordered wedges which were very undercooked with the potato being very hard inside. My partner got chicken nachos which she said were flavourless with the chicken being just direct from a package. Overall very poor dining experience. Not a reflection on the waiting staff at all apart from the spilling of the sauce and the fact we were served our drinks after a long wait. I do not think I will be back.

EB
Dublin
1 review
Dined on 19 August 2019
Overall 5food 5service 5ambience 4

Gin and tonic or vodka and mix €5. 😁 portions where generous.

TS
Dublin
1 review
Dined on 18 August 2019
Overall 5food 5service 5ambience 4

Going here for over 25 years for a reason,it works!You know what to expect and they never fail,good beer and cocktails also with friendly service.

A
1 review
Dined on 16 August 2019
Overall 3food 3service 4ambience 4

The size of the meals was good, but the food was served lukewarm. The baked potato was cold, despite being wrapped. It must have sitting around for a while waiting to be ordered. The vegetarian enchilada was lukewarm. The cocktails were very small. The service was very pleasant and friendly, but the standard of the food needs improvement. Serving food that is almost cold is an absolute no-no.

AO
1 review
Dined on 16 August 2019
Overall 4food 3service 4ambience 2

We hadn't been to captain Americas for years and decided to go last Friday, we booked a table online, got there to find lots of empty tables, which was never the case years ago, server was nice, service was very fast, we were literally waiting about 8 minutes and 2 of us got our food which would tell me that it's not fresh food. We then waited another few minutes for the 3rd meal. Sauce & chips were cold. We got hot ones when we told the waitress. Overall a good meal but not what it used to be so a bit disappointing.

AF
1 review
Dined on 10 August 2019
Overall 5food 5service 5ambience 5

Love everything about this casual dining restaurant and bar. Brings back fond childhood memories. Food was excellent as always and the prices are reasonable. Customer service also excellent. Had a friend visiting from abroad and she loved the place too.

AM
1 review
Dined on 10 August 2019
Overall 1food 1service 3ambience 3

Hi I had a chicken breast burger in which the chicken was very hard I assume due to being re fried or re heated and my chips were cold . I did enjoy my starter of chicken wings

Anne McMahon

SH
1 review
Dined on 10 August 2019
Overall 5food 5service 5ambience 5

Greeted by friendly staff and served delicious food. Lovely family meal out.

OT
1 review
Dined on 9 August 2019
Overall 3food 3service 4ambience 2

Food was decent, service polite and good, seating uncomfortable, pretty noisy.

SK
1 review
Dined on 8 August 2019
Overall 5food 4service 5ambience 5

My fiance and i went for a small date night, and we had an amazing time though we arrived at 8.30 and it closes for 11 i would have liken to stay longer. Stay was amazing, drinks amazing and food amazing though the nachos portion size is enormous.

MB
Dublin
1 review
Dined on 7 August 2019
Overall 5food 5service 5ambience 5

Geeat food, lovely atmosphere, but what made the experience extra special was the very attentive staff. Highly recommend Captain Americas.

AC
Dublin
1 review
Dined on 5 August 2019
Overall 4food 4service 4ambience 4

Food was fab, would definitely return. Nice staff also.

TT
Dublin
1 review
Dined on 3 August 2019
Overall 5food 5service 4ambience 4

My husband was in crutches and found all the stairs quite difficult, it's not designed for people with disabilities

OT
1 review
Dined on 31 July 2019
Overall 3food 3service 3ambience 3

Quick lunch for teen Birthday. Ok service. A bit slow because of busy lunchtime. Food ok, nothing special. Captain America’s used to be more special. It’s a bit like a Hard Rock wannabe.

CC
Dublin
1 review
Dined on 29 July 2019
Overall 5food 3service 4ambience 5

The hot wings used to be my favourite in the city but the lack of sauce in recent months really brings it down. Other than that I have no complaints!

L
1 review
Dined on 28 July 2019
Overall 5food 5service 5ambience 5

The staff were amazing ordered the chicken wings as a started they didn’t have a full portion left so asked if a half portion would be ok and that they wouldn’t charge for it. What came out was a massive portion full bowl. As we’d kids with us gave us a jug of Diet Coke as they said cheaper instead of individually definitely worth a visit we’ll be back.

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