Carluccio's - Bluewater Kent

3.7
142 reviews
£25 and under
Italian

Top tags:

Casual
Carluccio’s Restaurant in Bluewater, located in The Village is the perfect place to provide an escape from the hustle and bustle of the busy centre. Sit up at the bar and enjoy one of our exciting cocktails, lunch al fresco on our outdoor terrace or a cosy dinner in our intimate booths. Enjoy our exciting new menu, comfortable seating, beautiful décor and of course, excellent customer service.
What 142 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.7
food
3.9
service
3.7
ambience
3.5
value
Noise · Moderate
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P
Paulina
Kent
1 review
Dined 3 days ago
Overall4food5service5ambience4

Excellent food & service made it a very enjoyable evening.

J
vipJackh1
London
28 reviews
Dined 4 days ago
Overall4food4service4ambience4

Always good. Never fails.

Waitress was a great help in keeping our little boy settled and amused whilst we tried to enjoy our breakfast. Haha

MB
MarkB85
Kent
1 review
Dined 5 days ago
Overall4food3service5ambience5

Service was great, but food was cold... Was tasty when they brought warmer food out. Staff worked quickly to amend.

MZ
MarinaZ
1 review
Dined 5 days ago
Overall2food1service4ambience3

My dish arrived absolutely cold (I ordered a hot dish) which I obviously refused to eat. Me and my mum had our meals at different times. No concession was offered for all this inconvenience. The waiter said that they are short on the kitchen so basically tough (which isn't my problem at all). Came out of the restaurant very disappointed hence the feedback.

OT
vipOpenTable Diner
Kent
2 reviews
Dined 6 days ago
Overall5food5service5ambience4

Excellent Magnifico breakfast and efficient, friendly and attentive server! A relaxing great start to our Christmas shopping day!

c
collins27
1 review
Dined 6 days ago
Overall1food1service1ambience1

I have never left a negative review before, but in this case the service was so bad I won't be returning to eat at Bluewater Carluccio's again.

We were 15 minutes late for our table, which I did say & apologise for when we arrived. To which the lady serving at front of house replied 'yes you are very late, we only hold tables for 10 minutes and we have given yours away, you'll have to wait for a new table to be cleared away' I wouldn't have minded this being said, had the restaurant been full with diners. It was not and the table we were given was two away from our given away table, which was already vacant, with the uncleared plates.

Once seated, we were given menus by another waitress and not asked for our drink orders. Two other tables arrived after us and were served. All attempts I made for contact with the staff were ignored, even when a table slightly behind us was served.

When our order was taken, around ten to ten, we both just wanted toast. Purely because the service was so slow. the waitress then came back to say there was no toast, (the bakery order hadn't arrived) she didn't bring menu's back or ask if we would like anything else, nor did she say that they had ciabatta to offer toasted instead. So we had one order of a tea and coffee.

By 10am, over 30mins of being there, we still didn't have a tea or coffee and got up to leave, the staff then said it was being made. It was not, it was another 10 minutes. The couple at the table next to us had said they had also waited over 20 minutes for drinks.

The restaurant wasn't even full, not even half full and the service really was terrible. People were turned away because they did not have bookings, but during our almost 40 minutes of being sat there, only two bookings turned up.
There was no apology for the slow service, just very rude and attitude with the two that served us.

I was going to purchase items from the shop for Christmas presents, but after the service of the staff...

AB
AngelaB
London
4 reviews
Dined 6 days ago
Overall4food5service3ambience4

Brilliant food but took over half an hour to arrive and no communication to explain why or say how much longer it would be until I hailed the waiting staff.

H
Henham
Surrey
3 reviews
Dined 6 days ago
Overall1food1service1ambience1

Starters took 30 mins to come out and mains an hour after. Very slow service and food was cold. Table next to us had been given all their meals before us and they were seated after us. Hardly any staff looked to us when we was trying to grab their attention. Not the carluccio’s I remember. Won’t be returning.

M
Markfield
Kent
33 reviews
Dined on 24 November 2021
Overall3food5service3ambience4

Nice set menu

Report
L
Lindy
Kent
4 reviews
Dined on 23 November 2021
Overall4food4service5ambience4

Probably best away from the shop area but anywhere is ok. The benches are possibly a bit low.

GJ
GJ123
London
5 reviews
Dined on 20 November 2021
Overall2food3service2ambience2

Expensive for what you get.
Service slow.
Food missing parts like sauce.
Overall I thought it was awful.
I won’t be returning.

OT
OpenTable Diner
1 review
Dined on 20 November 2021
Overall5food5service5ambience5

Absolutely love the traditional Italian breakfast

DD
DoDo
1 review
Dined on 19 November 2021
Overall3food4service2ambience4

Really nice meal, all food was good, restaurant was lively and inviting and toilets clean. However, service wasn’t brilliant although it wasn’t terrible. We we served by someone who was obviously going out for a cigarette during the service and came to clear plates etc smelling strongly of cigarettes which was very unpleasant.
Having said that, we enjoyed our meal and I would happily return and recommend to a friend.

JL
JillL
Essex
6 reviews
Dined on 14 November 2021
Overall2food1service4ambience3

Too many items on menu were not available. The food that was available wasn’t great. We had a very long wait for food. The waiter was clearly embarrassed but he was attentive and did a good job under the circumstances. Disappointing.

g
ginaq
Essex
1 review
Dined on 14 November 2021
Overall5food5service5ambience5

Really nice environment, attentive staff and great food

AM
AnnM
1 review
Dined on 14 November 2021
Overall3food4service2ambience3

Food was good although the menu was restricted as there were quite a few items that were unavailable. Service was very slow due to lack of staff

L
Linda16
London
4 reviews
Dined on 13 November 2021
Overall4food4service4ambience4

Our waiter explained there would be a forty minute wait for food but amazingly our food arrived in 20 minutes and it was delicious

AS
AnnS
Kent
3 reviews
Dined on 13 November 2021
Overall4food4service4ambience4

Had a great time catching up with an old friend.

CC
ClareC
London
1 review
Dined on 13 November 2021
Overall5food5service5ambience5

Great breakfast to set you up for the day’s Christmas shopping.

SE
ShaunE
Kent
4 reviews
Dined on 13 November 2021
Overall4food4service4ambience4

Good breakfast and coffee. We enjoyed the visit, setting us up for the day

e
emmaf
London
2 reviews
Dined on 12 November 2021
Overall1food1service1ambience1

Upon Arriving we waited a long time at the recption eventially the host came over surprised that we had a reservation. She took us to a table that was not set and grabbed some cuttlery as she walked past the station.

We were looking forward to the set menu but were told that was not on offer due to a chef shortage (surely that would actually benefit the chef to have guests ordering from a limited menu)

We waited a long time to be served that we actually left before recieving any drinks .

R
Roland
London
4 reviews
Dined on 12 November 2021
Overall5food4service5ambience5

The staff were wonderful.
Sadly, there was no lasagne or saltimbocca.

AA
AmaA
London
1 review
Dined on 10 November 2021
Overall5food5service5ambience5

Great polite service, had a lovely lunch and a nice catch-up with my best friend

R
Richard
London
1 review
Dined on 7 November 2021
Overall3food3service2ambience2

Looking tired, pretty average service and plenty of items not on the menu. Disappointing

5
5starcritic
London
1 review
Dined on 3 November 2021
Overall2food2service3ambience1

The food was less than good. Firstly they did not have a pizza chef. Seriously, who cant make a child's margarita pizza? The mushroom soup was only slightly warm and tasted off, the fettuccini was cold and the pan fried fish was bland at best.
The service was okay but what can you say when they forget essential cutlery and when you ask for balsamic vinegar and olive oil they tip into a cup and bring it to the table. I will not be returning or eating there again. The last time I went to Carluccios the shellfish were full of sand so this second chance is a last chance.

CD
CasualDiner
London
1 review
Dined on 25 October 2021
Overall3food3service4ambience3

Many dishes not available.
Main course inedible.
Staff friendly though

B
vipBiba
Surrey
8 reviews
Dined on 24 October 2021
Overall4food5service5ambience3

great breakfast and service went early so restaurant empty but for some reason crammed dinners all together with covid would be supportive to distance a little when opportunity presents

M
Mandy
London
4 reviews
Dined on 23 October 2021
Overall3food5service3ambience3

A very long wait from sitting down to serving drinks. At least half an hour from sitting down to starters. The restaurant wasn’t full. The kitchen is very slow.
Two hours for 3 of us to have a meal.

E
Elizabeth
Kent
1 review
Dined on 23 October 2021
Overall2food2service2ambience2

The restaurant was clearly short staffed and mistakes were being made everywhere. Our order for starters was wrong and then the main was missing parts of it. Two tables around us had incorrect orders and one table complained getting their meal free. All a bit chaotic!

C
Cal38
Kent
1 review
Dined on 22 October 2021
Overall2food2service2ambience2

Not the best meal we have had here.
Risotto was fine but not the goats cheese salad, hard overcooked and fridge cold cheese
Service was slow but our waitress was very nice and apologized.
Shame

B
Bexley
Kent
2 reviews
Dined on 22 October 2021
Overall5food4service5ambience5

We had a really nice evening. I did book in advance but only that day. Despite there being minimal staff on duty, the service was excellent. Our food was great, my only comment would be the chicken schnitzel coating could have been better seasoned, but the actual chicken was moist and well cooked, I just added S&P myself. Lovely atmosphere, good value.

A
Angela
Kent
1 review
Dined on 22 October 2021
Overall5food5service5ambience4

We were served by Jenny who looked after us . Nothing was to much trouble She was very friendly polite and professional. It was a pleasure to be served by her and would ask for her again . Would definitely come here again and the food was excellent .

PJ
PamelaJ
Kent
2 reviews
Dined on 21 October 2021
Overall4food4service5ambience4

Service was very good and we enjoyed our meals. The bread selection was absolutely superb.

DS
DavidS
Kent
1 review
Dined on 21 October 2021
Overall3food3service5ambience3

The restaurant was almost empty and the service was good and attentive. The food was well cooked and looked great. I ate scrambled egg, pancetta and mushrooms, the plate was cold and the pancetta was not even warm. It was my wedding anniversary and I didn’t want to make a fuss - my food would have just gone back to the kitchen causing us delay. Service great food disappointing.

TD
TommyD
Edinburgh
2 reviews
Dined on 17 October 2021
Overall4food4service3ambience3

With a poor start where we actually contemplated going elsewhere as there was no gluten free options available and another couple of dishes we ordered also not available at 1:30. Carluccios managed to redeem themselves as the dishes we did order were delicious. Next time we will pre order gluten free dishes.

DG
DanielG
London
2 reviews
Dined on 16 October 2021
Overall1food1service1ambience1

Really disappointed probably won’t be coming back

BC
BarbaraC
London
1 review
Dined on 16 October 2021
Overall5food5service5ambience5

Great service perfect environment to catch up with friends safely and food divine - simply made our whole day !

SW
SallyW
Kent
1 review
Dined on 6 October 2021
Overall3food2service5ambience5

Extremely disappointed with food, I was really looking forward to visiting Carloccios again. The bread with the oil and balsamic was dry, and the salad accompanying the chicken mains looked old, soggy and sad. Possibly left under hot lamps.

SB
SebastianB
1 review
Dined on 5 October 2021
Overall2food1service3ambience2

So sorry to have visited.
Parpadelle that had been under the heat lamp in the kitchen waiting to be sold. Dry as a leather belt.
Lasagne with the top layer removed to hide the fact it had been loitering under the heat lamp.
Giant profiterole mocked up using a tired croissant.
Expected not to have (a) noticed or (b) cared.
SO disappointed. What has happened to Carluccio’s? He would be ashamed of this motorway service standard outfit. Should have gone next door to Pizza Express.

AE
AyeshaE
Essex
1 review
Dined on 3 October 2021
Overall1food1service3ambience1

Probably the worst meal in a restaurant I have eaten in my entire life.

FAQs

Carluccio's - Bluewater Kent does offer delivery in partnership with Deliveroo. Carluccio's - Bluewater Kent also offers takeaway which you can order by calling the restaurant at 01322 921322.

Carluccio's - Bluewater Kent is rated 3.7 stars by 142 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.