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Carluccio's - Portsmouth, Portsmouth,

Carluccio's - Portsmouth

4.2
4.2
847 Reviews
£25 and under
Italian
Welcome to Carluccio’s Italian restaurant in Portsmouth, within Gunwharf Quays.

Our outdoor terrace offers stunning views of the harbour. Among other things, this makes us the perfect restaurant to relax after exploring the local shops.

We’re open for breakfast, lunch and dinner Monday to Sunday, offering a broad range of classic Italian food. On top of that, our menu also caters for vegetarians/vegans and those who are following a gluten free diet. Therefore you should book a table at Portsmouth today!

Make a booking

2 people

19:00


Booked 3 times today

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Italian

  • Hours of Operation

    Mon–Thu 09:00–22:00 Fri, Sat 09:00–23:00 Sun 09:00–21:00

  • Phone number

    023 9283 3787

  • Payment Options

    AMEX, MasterCard, Visa

  • Dress Code

    Casual Dress

  • Area

    Portsmouth

  • Parking Details

    Public Lot

  • Public Transit

    Portsmouth Harbour Station, Portsmouth Bus Station, Isle of Wight ferry port, Gosport ferry

  • Additional

    Beer, Cafe, Cocktails, Delivery, Gluten-free Options, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Takeaway, View, Wheelchair Access, Wine

What 847 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4.3Food
  • 4.3Service
  • 4.1Ambience
  • 4.1Value

NoiseModerate

Loved For

  • Hampshire

    Scenic View

  • Hampshire

    Most Booked

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Filters

  1. S

    Shiv

    West Sussex

    2 reviews

    1.0

    2 reviews

    Dined 1 day ago

    overall1food4service1ambience3
    The service was very poor, it took over an hour between the main and the starter, even with us regularly chasing the food. The staff did apologise at this point, however they continued to be unattentive and absent from the terrace completely. 45 minutes after finishing our mains we had to go in and request the bill. They did give us 50% off after acknowledging the terrible service which we did appreciate however, we were surrounded by other tables who experienced the same and it wasn't acceptable. The couple next to us got their mains before their drinks which they had waited a very long time for. It was also irritating to come inside to ask for the bill and to hear staff talking about why there were so many staff in today when they were not that busy.
  2. J

    Joop

    1 review

    2.0

    1 review

    Dined 2 days ago

    overall2food2service3ambience2
    I think Carluccios is coming to the end of its life , I'm used to enjoying a meal here , nice atmosphere. From what I see now , understaffed (as is everywhere) , no real care or attention, staff don't have time to think , pasta sauces must have come out of a packet. Really disappointing for Carluccios, I don't expect anything incredible but this really didnt hit the mark
  3. KR

    KayeR

    Cambridge

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience3
    We had a lovely evening with friends in the restaurant. Our waiter was very attentive. Loved our experience.
  4. SD

    SarahD

    Hampshire

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    Had a really lovely day out, completed by an excellent visit to your restaurant, staff, food and service was amazing, my friend travelled from Weymouth and thoroughly enjoyed our time with you! Thank you, see you again very soon.
  5. CW

    CarolineW

    Hampshire

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience1
    We walked out as no one bothered to come and take an order after they knew we were waiting. It was very hot and noisy even at 5.30 pm
  6. OT

    OpenTable Diner

    Hampshire

    3 reviews

    4.0

    3 reviews

    Dined 7 days ago

    overall4food3service4ambience3
    My wife had a chicken and avocado salad well 2 bit of chicken in the salad ( not good )
  7. SK

    StevenK

    New York Area

    1 review

    5.0

    1 review

    Dined on 30 July 2022

    overall5food5service5ambience5
    Absolutely outstanding food was delicious service was amazing would 100% recommend to everyone. We stumbled across it really as everywhere else was booked and as it’s tucked away at the end we didn’t know it was there so glad we were unable to get in anywhere else as it was so lovely
  8. JS

    JoanneS

    Hampshire

    1 review

    1.0

    1 review

    Dined on 29 July 2022

    overall1food3service1ambience1
    Very disappointed with the service, drinks were slow coming, empty glasses on the table. One meal arrived 20 minutes before the rest. Cutlery not replenished between courses and then just dumped in the middle of the table. Will not be returning.
  9. SW

    SarahW

    Hampshire

    1 review

    5.0

    1 review

    Dined on 29 July 2022

    overall5food5service5ambience5
    Had the 3 course set meal which was delicious. Service fantastic. Would recommend and revisit.
  10. ML

    MichaelL

    1 review

    2.0

    1 review

    Dined on 28 July 2022

    overall2food4service1ambience2
    Until they get the service side of things back on the ball as they used to be I feel they are on a slippery slope. They need to take a good long look at themselves if they want to remain a decent restaurant. The food is good but Italian food isn’t hard to make nice and presentable. Customer service is just as much part of the experience when eating out as the food.
  11. j

    janicee

    London

    2 reviews

    5.0

    2 reviews

    Dined on 28 July 2022

    overall5food5service5ambience5
    I am a frequent visitor to Carluchios in Gunwharf and it's always a most enjoyable experience. I called prior to my booking to select a table we have had before and it was available. Our server was Natalie who was bright, cheerful and helpful so we were well looked after throughout the meal. I will definitely return!
  12. AF

    AllisonF

    Hampshire

    2 reviews

    3.0

    2 reviews

    Dined on 27 July 2022

    overall3food5service3ambience4
    This was our second visit. It wasn’t as good as our first. The food was great but service was slow and mistakes made with orders . However the host rectified this tour satisfaction. There appeared to be a very loud conversation going on at one of the tables between a chef and an employee (possibly a manager). I was sat outside and could hear this clearly so it must have been very loud inside. Perhaps that should have been conducted elsewhere!
  13. RS

    RebeccaSouthampton

    Hampshire

    4 reviews

    4.0

    4 reviews

    Dined on 26 July 2022

    overall4food4service5ambience4
    Very nice lunch with friends at Carluccios. We sat outside as we had a dog with us, and the service was very good even though the waitress was having to come outside to see us. She also brought water for the dog without being asked. The food and wine were very nice and we enjoyed it.
  14. A

    Art0

    London

    19 reviews

    vip
    5.0

    19 reviews

    Dined on 23 July 2022

    overall5food5service5ambience5
    Very friendly and efficient services. Food excellent as always. Fantastic setting on balcony overlooking harbour
  15. KH

    KatharineH

    1 review

    4.0

    1 review

    Dined on 22 July 2022

    overall4food4service4ambience3
    Really helpful staff, despite some being new and all being rushed off their feet, looked after us and our dogs well. Lovely food and decent value. A little away from the hubbub of Gunwharf which is nice, plus a great view.
  16. ED

    ElaineD

    Hampshire

    4 reviews

    1.0

    4 reviews

    Dined on 22 July 2022

    overall1food1service5ambience2
    Really disappointed have gone to this restaurant since it opened never a problem. Tonights visit had a lovely waitress who gave wonderful service and sorted things out but the food was terrible.After waiting an hour after starters 1 main cold 1 main a chicken and mushroom risotto missing the chicken 1 main tuna salad had an over cooked rubbery tuna steak. Waitress got replacements and called the manager over who also apologised saying restaurant was busy have been when much busier. At of the evening manger did discount mains . Will not be going back unless the reviews for food improve plenty of other restaurants such a same that the kitchen is letting a good restaurant down
  17. KM

    KevinM

    London

    1 review

    5.0

    1 review

    Dined on 18 July 2022

    overall5food5service5ambience5
    A fantastic Italian restaurant with a great choice of dishes, good service and a good atmosphere. Would definitely recommend.
  18. P

    Pauline

    Yorkshire

    1 review

    1.0

    1 review

    Dined on 16 July 2022

    overall1food1service1ambience4
    We sat outside on the terrace lovely views. Lovely lady think she was a supervisor took us straight to a table after clearing it and many more tables too. No one come for our drinks order for 20 mins in total it took 50 mins to get a bottle of wine and water. Man waiter took our food order introduced himself never seen him again was told by lady to go home . So it left them short . Everyone was waiting so long for orders to be taken . The 3 lady staff were run off there feet and were exceptionally in tune but was hard for them due to staff shortage - Evenually our food arrived by a very young waiter said I will bring you some cutlery still waiting. I had to go and ask for some . Food cold . Them at 9.50 told to move inside as you can’t sit out after 10pm due to residents above which I understand . We will not be going back .
  19. A

    Angel

    Cambridge

    1 review

    1.0

    1 review

    Dined on 16 July 2022

    overall1food1service1ambience2
    Very very dissappointed, 1st starter came after 30mins of ordering, same starter arrived 1hr later, after conversations with 2 staff members main came 1hr 30mins after we had ordered. My husbands was half cold and half luke warm, never had such an experience in any other restaurant, appalling!!!
  20. SH

    StephenH

    1 review

    2.0

    1 review

    Dined on 16 July 2022

    overall2food3service1ambience3
    The restaurant was clearly understaffed. Waiters were tired and covering too many tables, resulting in slow service and long waits between courses. The food, although cooked well, was cold by the time it arrived. However the white wine was not particularly cold. We eventually had to leave our table to find a waiter in order to pay the bill. No acknowledgement of slow service was made or apology offered at the time.
  21. KS

    KateS

    1 review

    1.0

    1 review

    Dined on 16 July 2022

    overall1food1service1ambience1
    We've always had a good experience here but last night was awful. After 50 minutes, just 2 adult starters arrived, 20 minutes later none of the children's starters, or two adult had arrived. The waiter did not deal with our complaint at all well so our whole party decided to leave and grab a burger at five guys instead.
  22. BM

    BeverleyM

    Hampshire

    3 reviews

    1.0

    3 reviews

    Dined on 16 July 2022

    overall1food1service1ambience1
    We didn’t have a great time. Service was very slow and our server didn’t seem to know what he was doing the most of the time. The food took ages to come out and wasn’t very good
  23. DM

    DavidM

    1 review

    3.0

    1 review

    Dined on 16 July 2022

    overall3food2service4ambience4
    Food is normally excellent, however bruschetta was obviously made days before and was not fresh
  24. JC

    JamesC

    Hampshire

    2 reviews

    2.0

    2 reviews

    Dined on 15 July 2022

    overall2food4service1ambience3
    Seated after only a couple of minutes after arriving at our reservation time. Having been to this branch many times its a favourite when the family come to visit. Previously its been brilliant but on this last visit it took over 30 minutes for appetisers to come and a further 50 minutes from table being cleared to mains arriving with tables around us completing there mains before ours arrived despite ordering after us. Meaning a member of our parry had to leave before mains arrived. Very unattentive staff which I know is not their usual standard. Chased mains several times witn 3 or 4 members of staff. Manger originally a little abrupt when asked by other staff to come over; but I think it had been a long night. Sorted the bill to compromise after the add-ons to meals were left off. Will be back put it down to a bad evening. Food was lovely both on this occasion and Previously.
  25. PM

    PhilipM

    1 review

    1.0

    1 review

    Dined on 15 July 2022

    overall1food1service1ambience3
    Absolutely terrible. We booked a table and waited for 20 minutes before anybody came and took our order. We ordered bread and olives and our mains and the bread/olives arrived and that was it for another 30 minutes. No sign of any waiting staff, food, anything. The family next to us had been waiting 1.5hours!!!! We simply got up and left. The poor lady who was front of house was amazing and so apologetic. You need to sort your service out but also pay this woman a bonus for holding the fort!
  26. HD

    HelenD

    1 review

    2.0

    1 review

    Dined on 15 July 2022

    overall2food3service1ambience2
    We understand the hospitality industry is experiencing staffing issues which I’m sure contributes to our review. Slow service, nearly an hour from taking our seats to being served our main meal and then having to ask twice for the bill and then go and find someone so we could pay. When it arrived the food was very tasty but could have been warmer. Overall it was not a great experience. We appreciate the staff appeared to be run ragged but don’t accept more diners into your restaurant if there aren’t the staff to cover. We didn’t bother to complain as we would probably have had to wait another long period before anyone came to talk to us!!
  27. JR

    JonnyR

    Glasgow

    1 review

    2.0

    1 review

    Dined on 15 July 2022

    overall2food3service1ambience2
    Service was shocking. Short staffed and very slow. Staff were rude and orders slow and wrong. Food was of a decent standard. Used thus restaurant a number of times but this visit was awful.
  28. KD

    KellyD

    Hampshire

    2 reviews

    3.0

    2 reviews

    Dined on 15 July 2022

    overall3food3service3ambience4
    Missing many items on menu. One of us ordered lasagne and wasn't told it was missing until after starters. Put us off.
  29. MN

    MikeN

    1 review

    4.0

    1 review

    Dined on 15 July 2022

    overall4food4service4ambience4
    Sitting outside, sheltered from the sun, with a Chicken Milanese sure is fun. We see Ships sailing in from and out to sea and drink a glass of wine or sip iced tea.
  30. HE

    HEALY0713

    London

    2 reviews

    2.0

    2 reviews

    Dined on 15 July 2022

    overall2food2service1ambience3
    The greeting was lukewarm. our waiter was disinterested and the minute steak was actually stone cold when it arrived. We booked this place for our sons graduation lunch and I won’t be going back.
  31. F

    Fran

    Berkshire

    1 review

    3.0

    1 review

    Dined on 13 July 2022

    overall3food4service2ambience3
    Food was fine, portions small and not great value for money. They didn't have quite a few things, especially drinks. The place was not busy and we had booked but a couple sat down near us on a table who hadn't booked, not realising they had to wait to be seated and the waiter made such a huge deal out of this. The food was tasty, we waited a long time to order, we're not asked if we wanted any Parmesan or anything, so we didn't get that, and it was all slammed down on the table in front of us. Everything seemed like a huge inconvenience to our waiter and it did ruin the experience for us.
  32. C

    Cocoxocox

    West Sussex

    1 review

    1.0

    1 review

    Dined on 13 July 2022

    overall1food3service1ambience1
    For a place that didn’t seem overall that busy the staff were very inattentive we were seated and not even given menus by the first waiter, we then had a very long wait for food and when sitting with a 3 year old that’s not fun. One of the waiters not sure of his name was very rude when my mum enquired about how long the wait for food would be, no answer was given he just looked at my mum funny and walked off. We went for my birthday and I left feeling really disappointed :( won’t be returning
  33. C

    Caliso

    London

    12 reviews

    vip
    5.0

    12 reviews

    Dined on 12 July 2022

    overall5food5service4ambience5
    Lovely venue with very enjoyable pasta dishes. Service a little slow but the ambience/view made the wait worth it. I put it down to staff shortages!
  34. TB

    TanyaB

    Hampshire

    1 review

    3.0

    1 review

    Dined on 9 July 2022

    overall3food4service1ambience4
    Good food but several dishes not available. Service was very slow and food was brought to the table in dribs and drabs. Would love to have eaten together as a table....
  35. OT

    OpenTable Diner

    London

    2 reviews

    4.0

    2 reviews

    Dined on 9 July 2022

    overall4food5service4ambience4
    Very nice meal
  36. AM

    AlanM

    1 review

    4.0

    1 review

    Dined on 9 July 2022

    overall4food5service4ambience4
    Real Italian food and not too busy. Lots of people sat outside in the sunshine, so quiet inside. Very relaxed just what we wanted
  37. S

    Steven

    London

    3 reviews

    1.0

    3 reviews

    Dined on 9 July 2022

    overall1food2service1ambience1
    Have you seen Gordon Ramsay’s Kitchen Nightmares before and thought that it must all be staged for TV. Well... welcome to Carluccio’s Portsmouth. This was possibly one of the worst visits to a restaurant I’ve ever had. I was gobsmacked at the events unfolding. None of the following is exaggerated in any way. No welcome, just a “find yourself a seat”. We wait 10 minutes for someone to come and say hello and take our order. No hello, straight in with “Sorry overworked and underpaid, yes?” The yes meant “What would you like to order” you could tell with the body language. Can I have a breakfast and a decaf coffee - “HANG ON.. breakfast …. And?” .. decaf coffee, please. “Yes” There it is again, what he means is I’ve finished taking your order can the next person go please, or indeed in what many restaurants is something like “and for you sir/madam?” I later find out that if we’d have ordered an orange juice each the bill would have been cheaper. When the food arrives, we’ve really underwhelmed. It was ok. But certainly no love was put in to cooking. Meanwhile, while eating, two of the staff were arguing. Quite loudly and visibly. I later saw the female member of staff giving the sly v’s (you know the Peter Kay on the cheek) so that we couldn’t see. When the drinks were delivered, the server was ‘in a rush’ so spilled every drink before serving; at least we had a saucer to catch the spillage. We finished up and for 10 minutes no one came, so I went to the bar (there was 1 person sitting and 2 behind the bar) and asked for the bill. The barman asked the guy sitting down and he said “I’m not on yet”. He was 1metre away from the till. The barman, to give him credit, then tried to find another server to help. She too said, quite grumpily and in front of me as well “No, I’m not on yet”. Then the person who was arguing came and got me the bill. It was her who spotted the orange juice deal issue. No words
  38. MB

    MattB

    1 review

    3.0

    1 review

    Dined on 8 July 2022

    overall3food2service4ambience3
    Nice service but the food was average at best. Home made lasagne? Maybe but it was so dry it must have been 3 or 4 days old and reheated, I could have made a much better one myself at home. Not worth the money at all.
  39. KA

    KARENB

    1 review

    5.0

    1 review

    Dined on 7 July 2022

    overall5food4service5ambience5
    I have been to Carluccios several times and have always found the food and service to be v good.
  40. R

    Resident

    London

    1 review

    3.0

    1 review

    Dined on 5 July 2022

    overall3food3service4ambience5
    Exit ramp for disabled guests was absolutely filthy, full of cigarette butts from staff smoking, bits of rubbish from the bins being emptied and very grubby and dirty. Menu's could do with a clean as still dirty from previous use. Food and drinks were very nice. Restaurant itself was very clean and tidy.

Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Common areas deep-cleaned daily
    • Sanitiser or wipes provided for customers
    • Contactless payment available

FAQs

Carluccio's - Portsmouth does offer delivery in partnership with Just Eat. Carluccio's - Portsmouth also offers takeout which you can order by calling the restaurant at 023 9283 3787.

Carluccio's - Portsmouth is rated 4.2 stars by 847 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

19:00


Booked 3 times today
Google Map for Carluccio's - Portsmouth

Unit R20 Blake House, Gunwharf Quays, Portsmouth, PO1 3TZ

Additional information

  • Area

    Portsmouth

  • Hours of Operation

    Mon–Thu 09:00–22:00 Fri, Sat 09:00–23:00 Sun 09:00–21:00

  • Cuisines

    Italian

  • Dining style

    Casual Dining

  • Dress Code

    Casual Dress

  • Parking Details

    Public Lot

  • Public Transit

    Portsmouth Harbour Station, Portsmouth Bus Station, Isle of Wight ferry port, Gosport ferry

  • Payment Options

    AMEX, MasterCard, Visa

  • Additional

    Beer, Cafe, Cocktails, Delivery, Gluten-free Options, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Takeaway, View, Wheelchair Access, Wine

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