Carluccio's - Walton-on-Thames

4.1
214 reviews
£25 and under
Italian
Welcome to Carluccio’s Italian restaurant in Walton-on-Thames. We have a sunny south facing terrace, the perfect place for al fresco dining. In the middle of The Heart Shopping Centre, we’re ideal to take a break from shopping to sample some authentic Italian food.

We’re open for breakfast, lunch and dinner Monday to Sunday, offering a range of classic dishes. We also cater for vegetarians/vegans and those who are following a gluten free diet.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
Screening
  • Sick staff prohibited in the workplace
What 214 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.1
food
4.4
service
3.9
ambience
3.9
value
Noise · Moderate
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S
Susan
1 review
Dined on 20 November 2021
Overall4food4service4ambience4

Good lunch on a busy Saturday with friendly and quick service and good menu choices.

T
Timmie
London
2 reviews
Dined on 6 November 2021
Overall4food4service5ambience4

We had to change our reservation to a later time and the restaurant was very accommodating. Service was very good and so was the food.

AE
AndrewE
London
9 reviews
Dined on 4 November 2021
Overall5food5service5ambience5

Very nice meal. Excellent service. Nice surroundings.

WS
WendyS
Surrey
1 review
Dined on 3 November 2021
Overall4food4service5ambience5

Thanks to the staff for making this a most enjoyable wedding meal for us. Ribbons put on our chairs and beautiful while lilies and rosebuds on the table. One of our party asked if they could pull out all the stops and they did. Many thanks.

PW
PeterW
1 review
Dined on 2 November 2021
Overall1food1service1ambience1

The restaurant was closed and I was not informed of this

NO
NightOwl
Surrey
1 review
Dined on 31 October 2021
Overall4food5service5ambience4

Very good food and service. Minute steak was a bit of disappointment. Otherwise everything else was good/very good.

LE
LeeE
1 review
Dined on 30 October 2021
Overall4food3service4ambience3

Food was fine just a bit expensive for what it is.

T
Timothy
1 review
Dined on 22 October 2021
Overall4food4service4ambience3

Good food, good service and good wine. Looking forward to our next visit.

SB
SandraB
Surrey
1 review
Dined on 15 October 2021
Overall5food5service5ambience5

This was the best meal I have had at Carlucchio's in Walton. Thank you.

E
Ellenk
London
1 review
Dined on 10 October 2021
Overall3food2service4ambience4

A few meals on the menu were not available and there was no gluten free pasta option available either. My meal was a little oily. The waitress was helpful and the service was good from her.

LA
LouiseA
1 review
Dined on 9 October 2021
Overall1food1service1ambience1

Awful experience. The restaurant and staff spent more time taking food parcels outside for delivery drivers than serving customers in the restaurant. It was cold with the main door being open and shut continually for this. Our starter arrived before our drinks. Our main meal arrived before our starter plates had been cleared away. My salad with my main meal, was a few leaves of lettuce drenched in balsamic vinegar, that looked like they should have been in the bin rather than served to a customer. I will never visit a carluccio again, they used to be nice restaurants

d
deebee
London
2 reviews
Dined on 9 October 2021
Overall2food2service2ambience1

Not great, felt ignored most of the time. Used to be great, not any more.

SB
SarahB
London
1 review
Dined on 8 October 2021
Overall4food4service4ambience2

Great food and service, however there is extensive building work taking place around the building which houses this restaurant currently resulting in it being covered in hoardings and scaffolding. Not a great ambience therefore.

K
Kittykat13
1 review
Dined on 6 October 2021
Overall3food3service4ambience2

They don’t do the set menu option anymore which was excellent value, now it can add up to a pricey meal when you add on sides etc. The Restaurant is a large space and quite empty feeling not very cosy so when the restaurant is full it’s very noisy when it’s not it’s very cold feeling

SB
SueB
1 review
Dined on 3 October 2021
Overall3food3service2ambience4

A very disappointing brunch, I am a regular for Sunday brunch and this was very poor. The foot was thrown on plate, drinks were Luke warm, had to wait 40 mins for food and not because they were busy.. did raise with management who apologised, but nevertheless seemed very disorganised

MB
MandyB
1 review
Dined on 25 September 2021
Overall3food3service4ambience3

Was a shame there were no sausages for the breakfast was offered alternative of an Italian type bacon but it was very fatty. The eggs royale were lovely and service was goid

LV
LisaV
London
1 review
Dined on 24 September 2021
Overall1food1service1ambience1

One of the worst experiences I have had at Carluccios, they should not be allowed to serve food that badly prepared. We waited almost an hour for our order, but there were Takeouts flying out of the door, their focus was not on the diners in the restaurant. The seafood was not good quality at all and smelled extremely fishy, the prawns were not properly cooked and were still translucent. Such a bad meal that it made me physically ill all night. The waiter was trying to get things moving from the kitchen but did not have much luck. The manager came over to apologise and give us discount on our meal, but our evening was ruined by the extremely long wait and very poorly prepared meal, we will not be going back to Carluccios again.

L
Laura
1 review
Dined on 24 September 2021
Overall1food1service3ambience1

The starters took ages to come and 2 were forgotten. Then we was waiting for the mains for about an hour because delivery drivers were in and out collecting food. The manager told us that it was very busy but there was loads of empty tables. They also told us that they were understaffed and that they didn't have enough people in the kitchen cooking for the people sitting in. The food was horrible.

P
Pete
1 review
Dined on 23 September 2021
Overall3food2service4ambience3

The service made up for the poor and overpriced food. Tomato Bruschetta: lacked flavour; the tomatoes were watery, no sense of garlic. Caponata Siciliana: the cheese wasn't baked and the dish was stone cold.

BM
BinduM
1 review
Dined on 19 September 2021
Overall5food5service5ambience5

Lovely restaurant, food was full of flavour. Service is excellent.

CH
CarroH
Surrey
1 review
Dined on 18 September 2021
Overall2food3service3ambience2

No bread or pastries available for breakfast, but they didn’t tell us that until we tried to order them. It was a bit disappointing. Wasn’t very busy but we waited a fair while to be asked for our food choices. Previous visits have been good but based on this one, I’m not sure I’d visit again.

AJ
AJIK
1 review
Dined on 12 September 2021
Overall1food1service1ambience3

1. Served us wrong food. We ordered std item from their menu, requested no add-ons or changes and ended up with different dish altogether.

2. The food was cold. Not lukewarm but cold.

3. The food was cold. They replaced the wrong dish with right one (after a long wait and chasing them a couple of times) and the food that arrived was cold. Again.

4. By the time we finally they got the order right, it was close to an hour. BUT STILL FOOD WAS COLD.

No, we did not order an ice-cream. We ordered Full English. No part of that order should be servered cold.

OT
OpenTable Diner
1 review
Dined on 12 September 2021
Overall1food1service5ambience1

We had a hair in our food and all our breakfasts were Luke warm

LS
LianeS
1 review
Dined on 12 September 2021
Overall3food4service4ambience4

Whilst the food was nice, my meal was made wrong. When asking the waitress said oh no there is an option to have this breakfast with or without mushrooms? This wasn’t in the menus, and she had not given the option at ordering. The coffee was burnt as well..

CO
ChristineO
Kent
1 review
Dined on 7 September 2021
Overall4food4service5ambience4

Food, service, and ambiance were very good as expected. Great to have outside tables but seating could be more comfortable.

SB
SuzannaB
London
1 review
Dined on 29 August 2021
Overall3food2service4ambience2

Good service cold food continuous arrival of Deliveroo drivers spoilt the whole evening

LM
LauraM
London
2 reviews
Dined on 29 August 2021
Overall5food5service5ambience5

Food was delicious!! And we were able to sit outside with the heaters and our dog could join us:)

OT
OpenTable Diner
1 review
Dined on 28 August 2021
Overall1food2service3ambience1

Our table was in front of the toilets facing the window and an open door to the restaurant where we
bombarded with blue bottle flies throughout our meal. In addition we were facing a continual stream of Uber food pickups standing in the doorway flashing their phones with pick up numbers trying to get the staff attention. A very unpleasant experience to say the least.

My pasta was particularly hard and just warm and quite tasteless. My partner enjoyed his meal though again only just warm.

S
Sam72
1 review
Dined on 27 August 2021
Overall5food5service5ambience5

Good menu choice although miss the sharing platter. The food came quickly and was delicious. Very enjoyable lunch. Good service from Anna.

CJ
CatJ
1 review
Dined on 27 August 2021
Overall4food4service5ambience5

Not as good as normal. Eggs Benedict. Toast was burnt and the sauce seemed curdled

H
Hubb
Surrey
1 review
Dined on 16 August 2021
Overall2food2service3ambience2

Even allowing for it being a Monday lunchtime, we were disappointed with the food which was not hot, the plates were not warmed, the coffee too was cold and to cap it all, we were troubled by flies around the food. This was not the quality we had come to expect from our previous visits. We did mention this to a member of staff at the time.

PJ
PamJ
Surrey
1 review
Dined on 1 August 2021
Overall4food5service5ambience4

This visit was better than the last few times.
Disappointed my first choice wasn’t available 🙁staff very polite and efficient.
Look forward to are next visit.

OT
OpenTable Diner
Surrey
1 review
Dined on 23 July 2021
Overall5food5service5ambience5

A lovely meal with attentive service

D
Daisy
1 review
Dined on 22 July 2021
Overall2food2service2ambience1

Food was awful and steak (described as pink on menu) was dry and dark. We politely complained but our waitress did nothing more than a quiet “ok I’m sorry”. No discount, she didn’t offer to take it back or even speak to chef.

YK
YassK
Surrey
2 reviews
Dined on 18 July 2021
Overall5food5service5ambience5

Fantastic food, excellent services and very friendly staff.

LS
LinziS
Surrey
2 reviews
Dined on 16 July 2021
Overall2food1service4ambience2

Awful meal . Will not be eating here again . Sad Cobham Carluccios closed it was the best around

YK
YassK
Surrey
2 reviews
Dined on 11 July 2021
Overall5food5service5ambience5

Fabulous place, excellent food and superb services

CT
CatrinaT
1 review
Dined on 4 July 2021
Overall5food5service5ambience5

As always lovely atmosphere to catch up with friends

PG
PaulG
Oxford
6 reviews
Dined on 1 July 2021
Overall5food5service5ambience5

Had lunch with my mum. Both of us had very good main courses. My mum had the tiramisu which didn’t touch the sides.

MD
MaggieD
London
1 review
Dined on 26 June 2021
Overall5food5service5ambience5

Thank you for a lovely lunch time experience, the food & service were very good so we left 2 happy customers

FAQs

Carluccio's - Walton-on-Thames does offer delivery in partnership with Deliveroo and Just Eat. Carluccio's - Walton-on-Thames also offers takeaway which you can order by calling the restaurant at 01932 246396.

Carluccio's - Walton-on-Thames is rated 4.1 stars by 214 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.